OBJECTIVE:

Highly motivated and accomplished Software Quality Assurance leader with over nine years of Information Technology experience and a proven track record of delivery, strong strategic vision and demonstrated ability to streamline processes and establish infrastructure that allows business, development and QA teams to work together efficiently.

SUMMARY:

• Hands - on Lead with proven ability to direct and improve quality programs, reducing defects and improving overall quality and efficiency of the product.
• Proficient at developing and maintaining test strategies, operational procedures and quality methodologies to support development and business applications. 
• Adept at establishing and maintaining excellent client, carrier and OEM relationships .
• Experience in building QA teams from scratch, hiring, training and leading senior test engineers, junior test engineers and interns in all phases of software testing.
• Experience working in Agile development environment with frequently changing requirements.
• Active participant in daily Scrum meets, sprint planning and review meetings.
• Expertise in testing Windows, Web and Mobile applications using different Mobile Operating Systems: iOS, Android, BlackBerry, Windows Mobile and Brew.
• Extensive knowledge of all facets of the SDLC and QA methodologies.
• Experience in Black Box testing with a complete Quality Assurance cycle from testing, defect logging, and verification of fixed bugs.
• Proficient in Manual Testing, Functional Testing, Regression Testing, Integration Testing, System Testing and User Acceptance Testing.
• Experience in various defect tracking and test management tools like Clear Quest, Test Director, JIRA, Bugzilla, Pivotal Tracker and TRAC.
• Strong team player with the confidence and ability to work independently while meeting aggressive deadlines.
• Capable of handling multiple tasks with changing priorities and stringent deadlines.
• Excellent interpersonal skills, analytical, functional and technical skills.
• Experience in coordinating with offshore/off site developers.

PROFESSIONAL EXPERIENCE:

QA Lead

Confidential, McLean, VA

Responsibilities:

• Manage QA resources, schedules, deployments and release coordination
• Maintain Carrier and handset manufacturer Relations
• Actively involved in daily SCRUM meetings with the management and dev team.
• Provide issue resolution with a quick turnaround to internal business team and external clients.
• Communicate with handset manufacturers and carriers on a daily and weekly basis to provide testing updates, new builds and other information and also relay information from manufacturers and Carriers to the QA, Development Management Teams.
• Meet with the CEO on a biweekly basis to give QA updates and status.
• Conduct weekly bug scrub meetings with project and product managers
• Involved in biweekly sprint planning and review meetings
• Work with the software development team to ensure successful server side, content, front-end and back-end testing of the mobile application builds on new and existing handsets.
• Proactively identify defects, suggest enhancements, and efficiently follow-up on all issues through fixing, testing and deployment.
• Diligently create, modify and update existing Test Suites.
• Implement and improve the quality of the QA Processes by creating simple, yet efficient, test procedures, collecting and relying accurate metrics to the QA Team, Management and Business Development teams. 

Lead QA Engineer 

Confidential, Reston, VA

Responsibilities:

• Provided system level testing for Mobile devices, such as Android, Blackberry and Windows, as well as, Windows application.
• Tested the applications and devices for data and content accuracy and usability impacts.
• Led the daily/weekly mobile meetings with  upper management, developers and project
• managers. 
• Performed production deployments of configuration files and executables using TortoiseSVN and python scripts to verify deployment changes
• Analyzed defects, discussed issues and recommended solutions and enhancements to
• the management. Verified defect fixes in multiple releases and environments.
• Reviewed and evaluated requirement documents
• Tested registration web/WAP sites that included Mobile registration
• Developed, executed and continuously updated test plans, test scripts and test cases
• Tested the installation/uninstallation and configuration of the applications on
• computers as well as mobile devices
• Performed functional, smoke and regression testing for each release of Mobile and Web applications.
• Verified data by querying the database using SQL
• Thoroughly tested multiple registration websites and Mobile registration WAP sites
• Tested the client application on different browsers, browser versions and operatingsystems.
• Tested surveys and bundles that were used to gather data from the panelists and ensured that software worked as a bundle with comScore’s partner companies.
• Ensured data quality by thoroughly checking XML files written both locally and those stored on the servers.
• Manipulated registry settings, as needed, to perform a variety of objectives, such as changing the IP address to test different machines located worldwide to ensure consumers received the latest software when released to production with the least amount of issues and distractions to their user experience.
• Worked with different dll’s of the client application for different browsers to ensure accurate data collection
• Tested secure and non-secure websites to capture all sorts of relevant data
• Ensured that all the personal identification information was encrypted before the data reached our servers and that none of that information made it through to us
• Documented and tracked defect life cycle using JIRA as the defect tracking tool

Confidential, Vienna, VA

QA Analyst/Account Manager

Responsibilities:

• Developed and executed Test Plans, Test Scenarios and Test Cases from business, technical and functional requirements.
• Performed Functional, System, Integration and Regression Testing to check the functionalities of the whole application.
• Performed Build Acceptance Testing for different builds and releases.
• Developed SQL Queries for data verification.
• Entered and tracked defect life cycle using Rational Clear Quest.
• Verified defect fixes in consecutive builds and releases.
• Performed cross-browser compatibility testing.
• Developed queries and defect reports using Rational Clear Quest for upper management.
• Worked closely with project management and development teams to review design documents and enhancement requests.
• Mentored and lead new team members.
• Worked directly with developers for the prompt closure of defects and functional enhancements.
• Participated in formal documentation reviews, including functional and technical specifications.
• Involved in weekly status meetings showing progress of testing.

Confidential

Account Manager

Responsibilities:

• Served as the primary contact and worked directly with the clients to resolve issues and developed enhancements to match customer needs and requirements.
• Provided immediate application support to the client via email or phone.
• Provided continuous feedback via reporting and analysis to management and recommended solutions to keep the clients satisfied.
• Tested, evaluated and analyzed issues in the production database.
• Worked with developers, business analysts and project managers to quickly and effectively resolve issues.