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Qa Analyst/deployment Engineer Resume

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Tampa, FL

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SUMMARY:

  • Capitalize on the skills learned in both the professional workspace and throughout my collegiate career

TECHNICAL SKILLS:

  • SQL
  • Deployments (Jenkins)
  • HP Quality Center
  • SOAP UI
  • REST
  • ETL
  • SVN Repository Management
  • GIT Repository Management
  • Project Management
  • Database reporting
  • SAAS Management
  • Active Directory
  • Various testing Methodologies
  • HTML /CSS

PROFESSIONAL EXPERIENCE:

Confidential, Tampa FL

QA Analyst/Deployment Engineer

Responsibilities:

  • Author test cases for various types of testing both manual and automated
  • Execute and lead testing strategies
  • Deploy fixes and builds to production environments
  • Assist support team and various departments with product knowledge
  • SOAP XML based integration testing
  • Lead and coordinate test planning efforts with offshore team for effective testing
Confidential, Tampa FL

QA Engineer/Implementations

Responsibilities:

  • Test mobile applications before deployment
  • Writes test cases daily to ensure sound software
  • Guide newly onboarded clients through the implementation
  • Release new applications to both the Apple and Google stores for download
Confidential, Tampa FL

Consultant/Project Manager

Responsibilities:

  • Headed ongoing data management project
  • Configure/troubleshoot administrative side of SAAS modeled software
  • Managed ongoing implementation project that consisted of customer interaction and a large technical vocabulary set
  • Performed technical database configuration for a large association of over 40,000 administrators
Confidential, Tampa FL

IT Technical Support Representative

Responsibilities:

  • Assisted with internal department support tickets
  • Troubleshoot various computer issues ranging from networking to application specific errors
  • Created escalation tickets; documented all troubleshooting steps and followed up with a resolution
  • Routed tickets through appropriate channels based on priority
  • Arranged immediate local support for hardware issues
  • Contributed to high customer satisfaction by providing great customer service
Confidential, Tampa FL

Help Desk Representative

Responsibilities:

  • Answered incoming calls from various stores and documented issues reported.
  • Troubleshoot problems and recommended solutions
  • Evaluated damaged hardware and determine if hardware is salvageable
  • Log tickets and check with stores to ensure issues have been resolved
  • Run reports for upper management
  • Manage/configured log - ins through Active Directory
Confidential, Brandon Florida

Customer Service Representative

Responsibilities:

  • Arranged a plan for debt repayment while establishing repayment schedules, based on customers' financial situations
  • Record information about financial status of customers and status of collection efforts
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
  • Answer customer questions regarding problems with their accounts
  • Negotiate credit extensions when necessary

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