SUMMARY:

• More than 20 years experience in Software Quality Assurance including manual and automated testing, team leadership and management
• Established QA team and successfully developed and implemented QA processes and policies. Created standards and templates for test plans, test cases, metrics, entry and exit criteria, and post mortem project summaries
• Led projects of various sizes and complexities to successful completion on time and within budget
• Comfortable with both Waterfall and Agile SDLC models
• Adaptable to new technology and business processes
• Experienced in managing offshore and onsite teams, staffing and hiring resources, and training and mentoring new team members
• Experience with front - end, back-end and ETL testing across multiple platforms
• Good communication, organizational, time management, problem resolution and interpersonal skills

TECHNICAL SKILLS:

• Windows NT Server/2008/2010
• UNIX
• Linux
• SQL Server
• Oracle
• Informix
• Microsoft Internet Information Service
• HP ALM 12.01
• HP Winrunner
• Segue Silk Test
• Segue QA Radar
• StarTeam
• TFS
• Visio
• C
• Java
• UNIX shell script

PROFESSIONAL EXPERIENCE:

Confidential, Brentwood, TN

QA Technical Lead

Responsibilities:

• Lead QA project teams made up of offshore, remote and onsite resources.
• Responsible for defining test strategy and creation of test plans, test cases, and test data. Manage execution of manual and automated test cases for functional, regression, system integration, performance, compatibility, and back-end testing
• Work closely with cross functional leadership on reviews of product designs, functional and non-functional requirements, technical specifications, and project schedules
• Provide level of effort estimates and resource capacity forecasts. Create detailed project plans.
• Provide technical direction to QA teams, analyze technical specifications, review test cases, assign and prioritize work assignments for team members. Lead day-to-day testing activities, lead daily defect triage meeting with development leads and project manager. Manage testing risks/issues
• Set up UAT environments and provide support to product team during UAT.
• Created templates for status reports, test plans and project summary reports. Maintained templates for project estimation and execution metrics calculations. Defined standards for test case creation and defect entry. Defined entrance, exit, and test suspension/resumption criteria for QA organization. Created and documented operational process for QA teams. Monitor project teams to ensure that all QA processes are being followed
• Present test strategies and plans to senior management, as well as provide daily status reports and execution metrics
• Created queries to analyze test case creation, execution data, and defects in HP ALM in order to find areas for improvement in defect removal and productivity.
• Create and execute test cases for stored procedures and etls
• Serve as SME for multiple applications and QA processes.

Consultant/Senior QA Analyst

Responsibilities:

• Sole QA resource for Gambro Healthcare Benchmark project
• Create and execute test cases for clinical applications using Mercury TestDirector
• Create traceability matrix to ensure effectiveness of testing in terms of requirement coverage
• Participate in technical reviews of project documentation
• Monitor, verify and track resolution of issues reported during UAT
• Test releases to production environment
• Research and resolve trouble tickets
• Provide status reports to management

Software Engineer/Team Lead

Responsibilities:

• Acted as functional manager for up to fourteen software engineers
• Performed performance reviews and provided career guidance for teammates
• Managed projects through all phases of the software development life cycle, including directing activities of as many as ten software engineers
• Managed first phase of a billing conversion project that was projected to save the company $18 million a month when completed
• Managed teams responsible for maintaining three business critical applications
• Prepared detailed project plans, request and assign resources, and provide status reports to senior management
• Coordinated the implementation of application support processes and procedures
• Serve as the local advocate for the Service Management area of Sprint’s IT Excellence initiative

Testing and Integration Leader

Responsibilities:

• Directed the activities of five QA professionals testing a Java B2B application
• Reviewed product requirements for the development of software design specifications and detailed test plans
• Provided status reports and metrics for submission to senior management
• Researched, selected and implemented defect tracking system which greatly improved communication between engineering and QA and prevented the loss of critical information
• Created test cases and reports using Mercury WinRunner and TestDirector
• Created and maintained automated test suite using Segue Silk Test
• Provided technical support to implementations, client services, training, and documentation resources

Director,Quality Assurance Manager, Quality Assurance

Responsibilities:

• Advanced from application developer to Director of Quality Assurance
• Functioned as final authority on release of software to clients
• Established all policies and procedures used for testing Comdata’s fleet management software
• Served as contributing team member in the creation of product functional and design specifications
• Monitored verification of code to meet quality standards
• Worked with senior management to prioritize programming tasks
• Coordinated with sales, customers, and third parties to define new feature requirements and prioritize defect fixes. Provided technical support to customers and sales representatives
• Designed, developed, and implemented customized automated testing software which significantly reduced testing time and improved product quality
• Created automated test suites using Mercury WinRunner and Elverex Evaluator
• Maintained trusted code archive and managed general release of software to clients
• Created internal and user documentation which improved understanding of the product and reduced calls to customer support department
• Wrote technical and end-user documentation for software products
• Designed, developed and tested application software for the transportation industry in the C programming language