OBJECTIVE:

To obtain a challenging position in Software Quality Assurance in a highly professional environment with a reputable organization.

SUMMARY:

• IT professional with over 15 years of experience in software quality assurance and computer system validation
• An independent worker with superb time - management skills and foresight to deliver quality results with minimal guidance
• Experience in working in a global project environment with business and IT project team members
• Experience in coordinating UAT executions with business resources remotely in different time zones
• Experience in both Agile and Waterfall development methodologies
• Proficient in authoring and executing project plans, test plans, test cases, functional specs, UML diagram, use cases, user stories, validation protocols and change requests
• Deliver informative, well-organized presentations and understand how to communicate difficult/sensitive information tactfully.
• Excellent communicational, organizational, and time management skills, easily interface with the user community
• Highly organized individual with exceptional task management and follow-up skills
• Self-driven, diligent leader with focus on achieving organizational goals and excellent team player

TECHNICAL SKILLS:

Operating System: MS Windows, Mac OS, UNIX, Linux, iOS, Android, Windows Mobile

Programming: Java, JavaScript, C/C++, Perl, TSL, 4Test, shell script, SQL, XML, EDI, CommonLine, HTML/HTML5

RDBMS: Oracle, MS SQL Server, MySQL, MS Access, DB2, Sybase, Informix, IMS-DB

ERP/CRM: Microsoft AX, SAP, Siebel, Salesforce, SugarCRM, NetSuite

Testing Tools and standards: HP ALM (Quality Center), JIRA, Bitbucket, Fisheye/Crucible, Confluence, ClearQuest, QTP (UFT), Silk Radar, Team Track, Bugzilla, Selenium WebDriver, JUnit, TestNG, LoadRunner, SilkTest, TOSCA, Device Anywhere, SoapUI (ReadyAPI), Eclipse, IntelliJ, Maven, SonarQube, Jenkins, XPath, CSS, Visual SourceSafe, GitHub, CVS, Visio, Niku, MS Project, IBM Rational ClearCase, Informatica, Toad, SQL+, Splunk, Lotus Notes, MS SharePoint, PerForce, Wiki, LiveLink, DropBox, Project Library, Google Drive, Marketo 21 CFR Part 11, ISO9000, CMMI, ITIL

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA

SQA Lead

• Successfully performed testing on multiple Sequencing IT projects
• Involved in requirements gathering, business system analysis, and testing for multiple infrastructure integration projects
• Performed requirement gathering, high-level system design and testing for implementation of Software Development Toolchain (HP ALM, JIRA, Bitbucket, Fisheye, Crucible, Jenkins, SonarQube, Artifactory)
• Lead QA team and performed testing for implementation of Run Analysis Forensic Tool (RESTful, AngularJS, Airflow, CEPH, Mesos, mySQL)
• Managed SAT and UAT for implementation of High Performance Computing (HPC) Cluster (Core Sequencing Solution)
• Responsible for document management and defect management workflows in JIRA and HP ALM

Confidential, San Bruno, CA

Sr. Quality Engineer /BSA

• Responsible for Analysis and Solution Definition
• Successfully performed full scale functional testing for CRM Microsoft AX implementation
• Designed and Implemented data-driven automation framework for regression testing using Selenium WebDriver
• Established and conducted functional and load testing of API using SoapUI tool
• Author validation test plans, user requirements, functional requirements, design specifications, validation protocols, change control documentation, UAT plan, support business users during user acceptance testing
• Ensured that issues are identified, tracked, reported on and resolved in a timely manner.
• Responsible for testing multiple releases of the Futures mobile application on iOS and Android

SQA / Business Analyst

• Lead testing efforts for Adobe EchoSign Third Party Integrations
• Reviewed and edited requirements, specifications, business processes and recommendations related to proposed solution
• Authored functional specifications and system design specifications, test plans and coordinating testing activities
• Worked with client personnel to identify required changes.
• Performed both manual and automated testing of SOAP and REST API
• Conducted systematic testing for the following integrations: Salesforce, NetSuite, SharePoint, SugarCRM, Microsoft CRM, Box.net, Google Drive, etc.
• Developed manual test cases for new functionality and automating regression tests using Selenium WebDriver with TestNG and Java

Confidential, San Mateo, CA

QA Manager

• Managed team of 12 QA engineers, 5 onsite and 7 offshore, responsible for resource allocation, estimates and QA budgeting
• Conducted end-to-end system, web, mobile device certification, functional, regression and performance tests of DA Studio and other Keynote products, led multiple scrums in Agile development, acted as a SCRUM master
• Led implementation of TOSCA test management tool, Author validation test plans, user requirements, functional requirements, design specifications, validation protocols, and change control documentation and UAT plan as well as support business users during UAT

Confidential, South San Francisco, CA

Sr. SQA Engineer / CSV

• Served as SQA team lead on a series of large-scale Confidential ’s IT initiatives, such as implementation of Order Management applications, GFRS, SAP R/3, SFDC, EDI (B2B), Business Objects, WebMethods and other commercial and enterprise projects and M&E
• Led QA team through extensive upgrade of Confidential ’s CRM and migration to Salesforce platform
• Responsible for implementation, user training, administration and support of HP Quality Center (ALM) test management tool
• Implemented workflow in Quality Center for SAP projects, which allowed entire SAP team to switch from paper test validation to electronic format
• Effectively managed multiple onsite and offshore teams supporting several concurrent projects
• Develops relationships with client personnel that fostered client ties.
• Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management.
• Managed client expectations effectively and continually seek opportunities to increase customer satisfaction and deepen client relationships.