SUMMARY:

• 15+ years of experience as Software Professional - as QA Manager / QA Lead, managing a team of talented individuals
• Substantial QA and Testing experience on web-based, desktop or distributed and server-side (non-UI) applications on .NET and JAVA EE platforms, and Data warehouse / backend applications.
• Conversant with end to end system testing best practices and QA principles, methods, disciplines, methodologies and technologies
• Multiple years of extensive experience in the area of Test Process Consulting and Management including Test Factory setup and maintenance, Test Strategy implementation and consulting.
• Experienced in implementing risk-based testing approach; have excellent QA project management skills managing resources onshore and offshore.
• Experienced in coordinating and liaising on various intra-departmental activities; different domains/applications like Financial, Manufacturing, Distribution & Logistics, Business Services State and Local Government and Healthcare; various operating systems with variety of testing tools.
• Experience in different SDLC Methods - Waterfall, Test Driven, Agile Scrum and RUP
• Extensive involvement in project activities from programming, testing through implementation

TECHNICAL SKILLS:

• Manual Testing
• Quality Center
• Loadrunner
• Winrunner
• QTP
• IBM Rational Tools
• C
• Card Processor TSYS
• Mainframe ACAPS
• CRM application Goldmine
• MHS - Claims Adjudication
• HealthRules
• BizTalk
• EDI Transactions
• MS Project
• Version One
• Agile Project Management
• Rational Unified Process
• Sharepoint
• Citrix
• VMware
• Quality Process Improvement including TCOE
• Quality Audits
• Resource Planning
• Management and Development.

PROFESSIONAL EXPERIENCE:

Confidential

Quality Assurance Manager

• Successfully implemented HealthRules implementation (LEAP)across the Organization and Business workstreams
• Managed LEAP and BAU processes with respect to supporting quality and testing activities
• Provided necessary definition, development and deployment of the Organization’s product quality assurance strategy, addressing all phases of product development
• Maintained product consistency throughout product cycle, to include the design, define and build phases through quality checkpoints/Quality Gates and testing.
• Developed and managed quality assurance metrics for performance improvement of all processes.
• Coordinated and Liaised with various related groups such as Business Stakeholders, Product Owners, Functional SMEs, Development/ Technology Leads, Database Admins, Implementation/ Infrastructure Leads and Help Desk / Analysts (wherever applicable)
• Led and Managed Test Factory Setup process for both SDLC kinds - Waterfall and Agile scrum models which includes Functional / UAT or Acceptance Tests and Regression
• Implemented focused Test Automation using UFT on reusable test scenarios
• Implemented and responsible for Performance Testing planning - using LoadRunner
• Responsible for maintaining test repository using Confidential ALM 11.0 tool and Microsoft TFS for Agile processes.

Confidential, New Jersey

Manager - Quality Assurance & Testing

• Successfully implemented and tested in a multi-year MATRIX project - migrating the legacy system to a Web based platform
• Led a group of 22 across 2 locations in US and responsible for overall quality system implementation, project delivery and maintenance on the project
• Successfully built the total quality system within the MVC organization. Major activities involved defining, benchmarking, standardizing and laying measurement criteria for processes across the whole SDLC, including hiring appropriate workforce (Functional Test Lead, QA/QC Coordinators, Manual and Automated Testers and Performance Analyst)
• Developed and implemented comprehensive short term and long term QA standards, strategies, and methodologies
• Developed Checklists for All Audit Types - Process Audits, Product/Deliverable Audits and Stage-Gate Quality Audits
• Managed Test Automation process including implementing frameworks
• Managed all Rational Tools like Requisite Pro, Rational Test Manager and Rational ClearQuest

Confidential

QA Manager - Projects

• Implemented Agile Project Management Process - Scrum
• Implemented Test Factory Setup for Agile Scrum methodology. Used Version One tool for the artifacts and processes.
• Managed issues/ Concerns / Risks on Program and Project Level with effective coordination with all related team leads mentioned above. Maintained successful Client-Consultant relationship with effective communication
• Represented TCC in the Global CSC QA management team for process improvement using Velocity and Burn down chart analysis and Root Cause analysis to improve overall quality management systems within the organization.

Confidential

Sr. QA Lead

• Successfully implemented TSYS card processing system from former FDR system
• Led a team of 7 testers and engaged in manual and automated testing
• Used Mercury Test Director, WinRunner with Terminal Emulator and LoadRunner as Test Toolsets
• Successfully managed the planning and execution of product testing efforts, with all associated resources to meet committed delivery dates