SUMMARY:

• Software Quality Assurance Management
• Technical leadership
• Independent Verification & Validation (IV&V)
• Project Coordination
• Requirement management
• Agile/Scrum, Waterfall, RUP, and Extreme Programing Methodologies
• Test planning, test executions and test case development
• Configuration, Change & Release Management

TECHNICAL SKILLS:

Microsoft Office: Word, Excel, PowerPoint, Visio, MS Project

Databases: DB2, SQL, ORACLE, MS Access

Application Testing: IBM Curam,, Rational Functional & Performance Tester, HP ALM, TFS, Bugzilla, Jira, FAST, NeoTrack and Selenium

Requirements Management Tools: Rational RequisitePro, Rational Requirements Composer

Strategic Planning and Analysis: TeamCSG Risk Assessment Models, CSG REALize Maturity Models

Middleware Platforms: Microsoft BizTalk server, SharePoint, IIS, WebSphere Application Server, IBM MQ,Medicaid Management Information System (MMIS)Health Care Insurance,Health Insurance Portability and Accountability Act (HIPAA),Worker s compensation,State Unemployment Insurance (UI),State Tax and Revenue programs,Point Of Sale Systems,Retail Operations,e - commerce,Real Estate

PROFESSIONAL EXPERIENCE:

Confidential

QA Manager

Responsibilities:

• Leads and plans the system and User Acceptance Testing (UAT) efforts
• Review all functional and technical deliverables
• Analyze and observe the testing process and made recommendations for process improvements
• Implements test management matrices for gauging project performance and progress
• Participate in the requirement confirmation, iteration planning, product design and configuration sessions
• Perform Fit-Gap analysis to evaluate the functional requirements, identify testing priorities and plan testing
• Assists team supporting the product development, testing, and defect management activities
• Prepare reports and perform analysis on the testing results
• Plan and provide training for the Business Users and facilitate User Acceptance Testing

Senior IV&V Analyst

Confidential,

Responsibilities:

• Provided recommendations for testing process improvement
• Shadowed testers and users during system testing
• Followed up on the action items
• Performed testing in adherence to independent verification and validation (IV&V) best practices and through the sampling of system tests and ad hock testing approach
• Attended tester huddles and project meetings related to the system testing and data conversion activities
• Prepared the bi-weekly test execution and status reports documenting the testing activities, observations, associated recommendations, and follow-up items

Confidential

Manager IT Quality Assurance

Responsibilities:

• In charge of all aspects of IT Quality Assurance and Quality Control operations, supporting both the onshore, the offshore development and testing efforts, and overseeing release management activities
• Worked closely with VP and CIO and provided reporting to all cross-functional teams and executive management on project progress
• Served on the board of directors for Xerox’s Quality Improvement Committee
• Recognized for demonstrating functional knowledge of worker’s compensation insurance claims, HIPAA, EDI, ICD, CPT and HL7
• Succeeded in adapting a hybrid approach in testing and developing; migrated from a full lifecycle Waterfall development to an Agile development approach, which complemented development requirements
• Initiated and followed through with efforts to develop quality metrics to measure quality and productivity of software processes and applications
• Planned and participated in all testing for Web Application/Services developed for .Net platform, EDI Transactions, files and formats (820, 834 and 837) for Medical and pharmacy claims, and other integrated applications for Medical Case Management
• Successfully planed and tested ICD 10 implementation for all clients and TPA’s
• Facilitated UAT activities and strategically utilize business users to participate in functional testing for clearing backlogs where necessary
• Acknowledged for using Xerox’s Global Delivery Model for staff augmentation and resource planning

Confidential

Manager IT Quality Assurance

Responsibilities:

• Directed QA team of 9-24 members, which included providing leadership to developers, analysts, and project managers; conducted the variety of testing utilizing traditional WaterFall approach for developing and testing software applications. Implemented organizational changes for the QA organization and maintained quality standards throughout the development life cycle. Performed reviews, hired, coached, and cross-trained team members
• Assigned to work with the State of Arkansas on integrated development and testing to determine Medicaid eligibility and enrollment. Worked with business users to facilitate UAT activities for release and deployments
• Introduced and implemented Defect Management Plan for efficiently triaging issues, which resulted in being able to perform a root cause analysis and defect closure in a timely manner
• Implemented Automated Testing Framework (ATF) for regression testing utilizing a data-driven approach to debugging issues and efficiently recode tests. This involved Rational and Functional Performance testers
• Worked with State Business users to facilitating UAT activities for all release and major deployments including sign-offs
• Appointed to serve as a member of State Advisory Board due to a keen demonstration of initiative and interest

Confidential

Senior Quality Assurance Lead

Responsibilities:

• Led project planning efforts, which included estimating projects, setting deliverables and timelines, planning resources, overseeing all phases of testing, and documenting progress status
• Teams included 15 individuals at any given time; communicated project status/risks and provided direction through testing applications and defect management
• Supported multiple carriers for processing enrollment and benefit/policy administration
• Ensured that the testing performed (web, integration layer, backend, CSR and IVR systems) was in conjunction with state and federal exchanges and CMS insurance carriers using hybrid approach to software development
• Worked closely with test teams and oversaw all aspects of testing efforts, ensuring team members were accurately performing functional, integration, regression, and UAT automated testing for each project
• Strategized and coordinated testing efforts for Middleware Integrated Applications; additionally, organized efforts for releases, which coincided with batches for processing enrollments, changes, bills, and notifications
• Worked with XML, XSD mapping and validation using 820/834,837 transactions
• Estimated projects, planed resource and set deliverables for all phases of testing
• Introduced new QA and testing training manuals, templates, and artifacts, which further acknowledged a deep understanding test planning, requirement traceability, defect management, and reporting

Confidential

IT Field Delivery Manager

Responsibilities:

• Managed IT staff on multiple client sites including QA testers, developers, web administrators, and graphic designers.
• Utilized background and expertise with testing and development to enhance coaching, training, and professional development. Oversaw multiple projects, resources, and deliverables at any given time.
• Ensured that the CTG employee standards were maintained at all client sites; reached out to team members to de-escalate any potential issues and worked as a liaison between client and partner resources.
• Collected feedback to streamline the development process; participated in weekly project meetings, business reviews, and product demos in order to capture adequate feedback.
• Received recognition for successfully bridging a gap between the contractors and clients.

QA Implementation Lead

Confidential

Responsibilities:

• In charge of leading test planning, requirement assessing, testing, implementing efforts for healthcare applications, which involved enrollment, eligibility benefits, group maintenance, provider access, e-Care Coordination, and drug formularies
• Gained experience in testing Content Management Systems (CMS), mobile applications, and mobile devices
• Consolidated the mobile testing experience for Confidential testing both the HTML and Native application
• Collaborated with BCBS to identify project requirements; articulated requirements to developers and project managers. Evaluated any production issues, assigned defects, and worked with developers on resolutions
• Provided support for integrated systems, ran batch processes, utilized WebFOCUS for reporting and performed DB2 validations
• Creating test plans and test cases, performed test execution and defect management.
• Facilitated UAT testing and assisted business users in identifying scenarios and test data

Confidential

Manager Quality Assurance

Responsibilities:

• Oversaw all QA functions including outlining and evaluating QA processes
• Participate in the requirement, design and configuration session and product back reviews
• Created and maintained testing process and assisted organization transition to adopting iterative methodology
• Supported development and testing activities, performing risk assessments, and supervising QA staff
• Tasked with performing milestone reviews and measuring progress for all testing activities and software implementation processes

Confidential

Senior QA Analyst

Responsibilities:

• Tested various templates for product shopping cart i.e. one page checkout, two page checkout, three page checkout templates
• Performed cross browser testing for site navigation and content display
• Conducted back-end testing writing SQL queries using TOAD to verify various transactions
• Performed root cause analysis for the known issues and worked with SME’s and developers resolutions

Confidential

Senior QA Engineer

Responsibilities:

• Analyzed requirements and participated in reviews
• Designed, developed, and implemented comprehensive test plans and test cases
• Conducted testing including functional, integration, system, and regression testing
• Perform various types of testing including compatibility, cross browser and database validations

Confidential

Technical Specialist

Responsibilities:

• Performed hardware/software testing and configuration and support for external clients.
• Identified technical issues and offered resolutions
• Performed system-wide health check and validation
• Participated in the issue resolution and support meetings and training
• Trained and mentored other associates