QA PROJECT/PROGRAM MANAGER Resume

SUMMARY:

IT QA Program Manager with 16+ years of progressive experience in Software Quality and Operations Management.
Full life cycle experience in implementation of Web/ecommerce, Mobile, ERP, and Business Intelligence solutions from design, build, test and launch to support.
Supervised and managed global teams of up to 50 members with project budgets of up to $10M in both Waterfall and Agile environments.
Diverse industry experience across Satellite, Communications & Media, Cable, Banking, Finance, and Insurance Industries.

PROFESSIONAL EXPERIENCE:

Confidential

QA PROJECT/PROGRAM MANAGER

Responsibilities:

Expanded team base to 15+ engineers from 2 in a year by handling multiple programs on different technologies across various business groups.
Led team of engineers to test Set Top Box labels across multiple models via EPG and interfaces like Sling on multiple devices platform
Designed test process around an engineering application that uploads Software firmware into a MPEG stream and spool it to a Satellite network for distribution to Set Top Boxes.
Engineered End - to-End test process and Test Lab for an ecommerce Smart Home Automation solution that led to a faster launch in US market with zero defects.
Created test strategy and architect to support System and User Acceptance testing of a Mobile App in Agile project environment.
Created a manual testing process for a Billing Solution (Convergys ICOMS) with teams across China, US and India to manage Change Requests and Enhancements to the product.
Integrated Test tools with development tools like MS TFS (Microsoft Team Foundation Server, JIRA and CA DevTest resulting in a quick turnaround on defects and a reduced testing lifecycle.
Standardized Test processes using a centralized test management tool across 4 geographically located teams that led to early detection of risks and 50% reduction in production escapees.
Reduced the resource ramp up time from 2 weeks to 5 days through the deployment of formal QA training processes.
Formulated KPIs with SLAs for functional and non-functional test teams for operational transparency and better decision making.
Led automation team to create Business Process Tests and data driven framework for SAP regression testing that resulted in faster execution and quicker production patch deployments.
Automated Performance Network testing for Microsoft O365 Implementation across multiple sites using HP Performance Center/Load Runner
Consolidated independent testing divisions across 2 business units into an enterprise wide central test division by implementing a standardized QA tool - HP ALM that resulted in an increased productivity and reduce IT costs.
Responsible for In-house management, Administration of HP ALM Tool and upgrade activities.
Designed and implemented integrations and workflows for Project reporting / Management, defect tracking and test cycles using latest Test Management Tools.
Designed regression testing suite for an Oracle ERP Migration project covering all standard and customizations done over a period of 10 years that resulted in 50% reduction in testing timelines.
Established end-to-end testing for Oracle patch upgrades resulting in production defects reduction by 2/3rd.

Confidential

TEST LEAD

Responsibilities:

Directed Inter Bank testing on Payments and Integration Programs as part of RBS Lending Operations - Collection & Recoveries and PSF (Payment, Security & Fraud) divisions of Bank.
Coordinated integration testing for Accounting/Settlement & Reconciliation module of payment project and all business testing for BACS (Bankers' Automated Clearing Services), Cheque Clearing and CHAPS (Clearing House Automated Payment System) and Web functional test streams.
Oversaw successful migration of manual regression test suite to an automated testing platform.
Established centralized Mainframe test environment that catered to 3 separate teams resulting in better utilization of capacity.
Represented test team to review requirements, change requests and interface with other application teams to develop quality test standards.
Trained onshore/offshore teams on Payment domain knowledge and usage of Mainframes-DB2, iSeries in testing.

Confidential

SYSTEMS ANALYST

Responsibilities:

Worked as Performance Test Engineer (using Load Runner) for a US based online retail client.
Designed ETL jobs using IBM Data Stage to develop an Enterprise Wide Data Warehouse System.

Confidential

SR. SYSTEMS EXECUTIVE

Responsibilities:

Planned, managed and executed test projects for a multimedia and web development software company.

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