SUMMARY:

• 10+ years of diverse experience in Quality Analysis, Manual and Automated Testing of Stand Alone, Client/Server and Web Applications
• In depth experience in implementing various QA methodologies involving preparing Test Plans, writing Test Cases, Test Scripts, Test Procedures and executing them; performed defect reporting and tracking throughout the entire Software Development Life Cycle (SDLC)
• Adept in using Automation Tools including HP Quality Center, Rational Test Manager, Rational Robot, Rational ClearQuest, TestDirector, WinRunner, Load Runner, Mercury/HP Quality Center and methodologies like Rational Unified Process
• Proficient in different phases of testing like Smoke Testing, Functional Testing, GUI Testing, Load Testing, Stress Testing, Unit Testing, Regression Testing, Integration Testing, System Testing, Performance Testing, User Acceptance Testing
• An in - depth understanding of all the phases of Software Development Life Cycle (SDLC)
• Excellent skills in Manual Testing.
• Performed back-end testing by extensively using SQL commands to verify the database integrity.
• Created and maintained SQL Scripts to perform back-end testing
• Experience in bug reporting tools like Test Director, Mercury/HP Quality Center and Rational Clear Quest
• Involved in developing and maintaining Test Matrix and Traceability Matrix and performing Gap Analysis
• Strong Cross Browser Testing Skills to ensure compatibility with various browsers (IE, Netscape, Mozilla etc.)
• Strong expertise in templates, graphical analysis charts and statistical reports using MS Excel.
• Excellent Organizational, Communication and Interpersonal skills
• Ability to lead, work in a team or work independently and Hardworking with an enthusiasm to learn new technologies
• Capacity to identify problems, analyze test results, and investigating their cause and suggesting remedies to enhance software product quality.
• Ability to handle multiple tasks independently as well as collaboratively with team members in testing complex projects and taking ownership of product delivery and continuously improving QA processes.
• Consistently delivered results, on time, with proven track record for testing large and medium scale projects.

TECHNICAL SKILLS:

Testing Tools: QuickTestPro (QTP), Rational Test Suite, Rational Robot, Rational TestManager, Test Director, Quality Center, Bugzilla, WinRunner and LoadRunner.

Testing Concepts: QAFrame Work, OOPs, modular two/three-tier, functional, Black Box testing, White Box Testing, Regression, end-to-end and Sanity Testing, Unit Testing and System Testing.

Version Management Tools: PVCS, CVS, Rational ClearCase

Content Management System Tools: Axiom, Interwoven Teamsite, JIRA.

Test Tracking Tools: Quality Center, Mercury TestDirector, Rational TestManager, Rational ClearQuest.

Programming Languages: Java, C, C++, C#, SQL

Operating Systems: UNIX, Windows 2000/NT 4.0/95/98/XP, Sun Solaris 7/8, Red Hat Linux.

Databases: DB2, MS SQL Server, TOAD, Sybase, Oracle 7.x /8.x /8i/11i/10G, Access, Solid, Excel

PROFESSIONAL EXPERIENCE:

Confidential, MD

Test Analysts

Responsibilities:

• Developed / Execute Test Cases for BIDA project (OPower) Day 1.
• Execute UAT testing for Opower and Exelon merging the products that provide info on smart meter capability
• Use Oracle Applications - MDM (Meter Data Management) & CCB (Customer Care Billing) for validating billing and meter information for testing different estimation scenarios.
• Used HP ALM for the test scripts execution and defects under different releases.
• Archived all our Test Artifacts through SharePoint Portal.
• Followed Agile Methodology for the test process.

Test Lead

Responsibilities:

• Handling multiple projects for True Value for the migration of the site content from MOL to AEM (Adobe Extended Manager) based on Content Management System.
• Use JIRA for the test scripts execution and defects under different releases.
• Used MKS Integrity Client for all BR’s and CR’s
• Handle the offshore team for the specific project and give KT and assign specific task for the project.
• Use VDI to access the site to be tested in the dev, test, pre-prod & prod environment.

Test Lead

Responsibilities:

• Handled multiple projects under Cross Currency Transaction System and Mass Payment System for the Western Union Business Solutions.
• Cross Training for Mass Payment enhancements for offshore teams and trained in API Calls using SOAP UI and currently implementing REST for new change in Mass payment changes.
• Used SQL Server for updating the payment upload and verifying the Mass Payment Data Base.
• Followed Agile Methodology for the testing process
• Used HP Quality Center for the test scripts execution and defects under different releases.
• Recently moved to JIRA for all testing activities.
• Used Version One for User Stories under multiple projects.
• Used MKS Intergrity Client for all BR’s and CR’s
• Provided Estimates, Project Test plans, Scenarios & Test cases and getting signed offs from Dev, BA & Business.
• Provided Support for weekend for both Major Production releases and smaller releases as well.
• Worked in Global Pay and Global Pay Plus order entry systems performing payments.
• Used RQS Rate Enquiry System for updating the rates for FXTrade for each payment
• Worked in Complaince based Systems as well.
• Worked in Couple BRs and updated them in MKS Intergrity Client.

Environment: HP Quality Center 10, JIRA, Version One, SQL Developer, SharePoint, SOAP UI, Excel, Word, Windows XP, Novell, Communicator, MS Outlook, Internet Explorer, Firefox. Microsoft Office.

Senior Test Analysts

Responsibilities:

• Executed numerous scripts for Register Billing Project under one of the 7 releases of Smart Grid Project.
• Mainly use 2 Different Oracle Applications - MDM (Meter Data Management) & CCB (Customer Care Billing) for customer billing and meter information for testing different estimation scenarios and performed calculations.
• Performed testing for the Estimation team during SIT & ORT and also performed E2E tests and smoke tests.
• Used HP Quality Center for the test scripts execution and defects under different releases.
• Performed Calculations and used excel macros for testing the estimation method of the billing release.
• Use SQL Developer to update and query results from the Meter Data tables for their readings.
• Archived all our Test Artifacts through SharePoint Portal.
• Connected with Oracle Server through Unix shell scripts.
• Followed Agile Methodology for the test process.
• Participated in our weekly Change Control Board (CCB) meeting for every new release.
• Created XML Files to create Data Cuts for the Digital Meter for billing testing purposes.
• Used LSM Generator (Macro) to Generate AMI Cuts for a given period.
• Interacted with Developers for each scenarios created under estimations and their calculations.

Environment: HP Quality Center 10, Oracle, SQL Developer, SharePoint, Primavera, Maximo, Excel, Word, Windows XP, Novell, Communicator, MS Outlook, Internet Explorer, Firefox. Microsoft Office.

Test Lead

Responsibilities:

• Managed different projects for various releases under the GFC (Global Funds Control), FXPM and manage the offshore for the timely deliverable for each project based.
• Managed, coordinated overall system test effort, with the developments of a comprehensive test plan, test scripts and coordinate test efforts.
• Used HP Quality Center for the test scripts and defects under different releases.
• Used QTP for creating new scripts to the existing framework for GFC scripts also modified existing scripts thru VB script.
• Followed Agile and Waterfall combination Methodology for the test process.
• Used Green Hat for Volume testing during SIT.
• Coordinated the planning and execution of the full software development life cycle, including development and implementation of test infrastructure and Test plans
• Performed a thorough analysis of business requirements, functional requirements and technical requirements to develop robust E2E test conditions, cases and scenarios employing techniques of black box.
• Conducted peer, internal, external and project reviews and structured walkthroughs of test plan, test scripts and other testing materials.
• Designed Test documentation (Test Plan, Test Case Specifications, Test Scenarios, and Procedures) for System and Functionality testing.
• Managed and archived all our Test Artifacts through SharePoint Portal and Discovery.

Environment: Green Hat, QTP, HP Quality Center 9.2, Mainframe, SharePoint, Excel, Word, Windows XP, Novell, Communicator, MS Outlook, Internet Explorer, Firefox. Microsoft Office.

Test Lead

Responsibilities:

• Managed different projects for various releases under the RRS System, manage the offshore Test Executioners for the timely deliverable for each project based.
• Managed, coordinated overall system test effort, with the developments of a comprehensive test plan, test scripts and coordinate test efforts.
• Provided Regression Level Testing efforts for RRS for each of the projects in various releases
• Used HP Quality Center for the test scripts and defects under different releases.
• Used QTP for creating new scripts to the existing framework for migration projects .
• Coordinated the planning and execution of the full software development life cycle, including development and implementation of test infrastructure and Test plans
• Performed a thorough analysis of business requirements, functional requirements and technical requirements to develop robust E2E test conditions, cases and scenarios employing techniques of black box and white box.
• Conducted peer, internal, external and project reviews and structured walkthroughs of test plan, test scripts and other testing materials.
• Designed Test documentation (Test Plan, Test Case Specifications, Test Scenarios, and Procedures) for System and Functionality testing.
• Followed Agile Methodology for the test process.
• Participate in JAD sessions, Workgroup Meeting, SIT status updates and other project meetings on a daily basis using Live Meeting and Voice.
• Participate in Cross training KT’s offered from other participating systems, including BOSS, IMPACS, CA DDA, TR and more.
• Managed and archived all our Test Artifacts through SharePoint Portal and Discovery.
• Updated the status of the project and for any defects raised in Quality Center, during each SIT cycle to the TDM & PTM in the Project Status meeting every day.
• Updated the Tiger Audit sheet for each of the projects working for the whole Deposit / Debit Testing to be kept in track.
• Updated the weekly status report for the RRS based projects for the status review of the Deposit Debit Testing Team.

Environment: HP Quality Center 9.2, Mainframe, SharePoint, Excel, Word, Windows XP, Novell, Communicator, MS Outlook, Internet Explorer, Firefox. Microsoft Office.

Confidential, Cleveland, OH

Quality Assurance Analyst

Responsibilities:

• Used Mercury Automation Testing Tool Software to Automate Regression (QTP), Sanity Testing, And Functional Testing.
• Created new Automation Framework for QTP to use scripts for further phases.
• Modified and edited scripts in QTP for changes during SIT.
• Coordinated Performance Testing (LoadRunner) through our centralized performance test team.
• This system deals with the day-to-day transactions on a bank for DDA Checking Accounts.
• Addressed gaps in the existing defect management process and implemented new procedures.
• Coordinated the planning and execution of the full software development life cycle, including development and implementation of test infrastructure and Test plans
• Conducted peer reviews and structured walkthroughs of test plan, test scripts and other testing materials.
• Designed Test documentation (Test Plan, Test Case Specifications, Test Scenarios, and Procedures) for System and Functionality testing.
• Followed Agile Methodology for the test process.
• Performed back-end testing by extensively using SQL to verify the database integrity Created and maintained SQL Scripts to perform back-end testing.
• Analyzed and acted upon the Enhancement Requests and Modification Requests.
• Analyzed data structures, data architecture and prepare test data using Oracle.
• Used Mercury Automation Testing Tool Software to Automate Regression (QTP), Sanity Testing, And Functional Testing.
• Managed and archived all our Test Artifacts through Share Point Portal for Phase 1.
• Conducted peer reviews and structured walkthroughs of test plan, test scripts and other testing materials.
• Worked with program team to solve all Defect Issues Using ClearQuest and Processes across multiple departments.
• Managed requirements, test case and scripts through Rational ReqPro.
• Conducted Functionality, Back-end, Product, Security and Regression testing during the various phases of the application.
• Developed Test Plans for Security Testing. Also responsible for writing test cases for Security Testing, executing the test cases and analyzing the results.
• Participated in full life cycle testing activities throughout all phases of the SDLC
• Used VSS (Visual Source Safe) to compare excel documents for version changes.
• Configured QTP scripts to use from Mercury Quality Center.
• Used MS Project and Clarity to Monitor QA Schedule.

Environment: MS Visio, MS Office, Java, Mainframe, MQSeries, Quick Test Pro (QTP), ClearQuest, IBM ReqPro, Oracle, SQL Server 2005, SharePoint, Excel, Internet Explorer, Firefox.

IT Test Analyst

Responsibilities:

• Performed Engine Regression Testing - Used Mercury TestDirector and Quick Test Pro - QTP to record scripts and run it in tester before adding in a suite to run in TestDirector.
• Created scripts using the Quick Test Pro Tester to perform without errors.
• Used TestDirector to run all suites applicable to the Engine Team and also add new test cases to applicable suite.
• Utilized TestDirector for defect detection, reporting and tracking.
• Used SQL to check out successful transactions by querying the database.
• Converted Manual Testing to Automate Testing.
• Performed Engine Manual Testing to find defects and email Pass/Fail results.
• Followed Waterfall Methodology for the test process.
• Tested Providers website regence.com & myregence.com with new member’s information to verify the performance of the sites.
• Performed Manual Testing by registering new members from affiliated 4 states to site, checking user points, checking referrals, view claims etc.
• Participated in our weekly Change Control Board (CCB) meeting for every biweekly release.
• Participate in full life cycle testing activities throughout all phases of the SDLC
• Performed Engine Testing- Used Mercury QTP to Record Test cases; perform schedule testing and adding the test cases into it.
• Used LoadRunner to do stress/load tests to see the capacity of the new website.
• Validated results by finding errors in the failed file and rerun the performance test schedule.
• Converted the results of Performance Schedule into HTML file report.
• Checked Proxy Settings/Firewall access before performing performance schedule testing.
• Used Mercury TestDirector submitting, assigning defects, reporting & WDC reporting for assigning priority in the Engine Defect Process.
• Performed Pre-deployment smoke test and email with results, Perform Pro check-out by registering deceased user and do post-deployment email with results.
• Performed Test Recording for Regence TV Ad (UAT) using Introscope.
• Verified the data in the database through SQL statements, executed stored procedures to ensure database access methods and processes function properly and without data corruption.
• Recorded the scripts by testing the site (BCBS) that was affiliated to 4 states (WA,UT, OR)
• Managed change in priorities, tasks, technical issues, and other hurdles encountered within the scope of the project.
• To finish the testing in a fast phase, have worked in Testcomplete trial version to test the web application in individual system.
• Worked closely with the QA Lead and contributed ideas to finish all tests before release date.

Environment: Mercury TestDirector, Quick Test Pro (QTP), LoadRunner, Visio, Excel, Windows XP, SQL Server 2000, Novell, Lotus Notes, Internet Explorer, Firefox. Microsoft Office.

Receptionist/Clerical

Responsibilities:

• Provided front desk and administrative support to Administrators, Admissions, Social Services, Billing, Physical & Speech therapy and Medical Billing offices.
• Created and executed numerous projects using MS-Excel & MS-Word to help develop a cascade phone directory
• Scheduled and greeted patient; answered telephones; performed data entry & billing
• Created forms for the Human Resources and Payroll departments
• Documented patient information to the database
• Demonstrated ability to service customers quickly and efficiently with a helpful attitude

Administrative Assistant

Responsibilities:

• Provided a wide range of services, including desktop publishing, database management, and event planning
• Detail and multi-task oriented with data entry and keyboarding skills of 7000 strokes
• Maintained Congregational database
• Maintained mailing schedules of documents, circulars and memos for the churches under Mid-Maryland Baptist Association