SUMMARY:

• 10 years of experience in Software Quality Assurance in both Manual Testing and Automation for Client/Server and Web Based Applications and ability tocoordinate with onshore and off shore team members for timely delivery of milestones.
• Diversified technical knowledge in Software principles, system analysis, design, development, writing technical documentation, QA Procedures and Methodologies in different domains including OnlineBanking, Brokerage, Financial,Auto Insurance, ACH Transactions Payment Processing, Health Care, Pharmacy,Retail and POS.
• Experience in testing and writing complex SQL and PL/SQL statements to validate the database systems and for backend database testing.
• Testing the application on various browsers of Chrome, Fire Fox,IE11,
• Testing the application on MacBook, Samsung Android 6.0, I phone 6.0 and Tablet.
• Experience in writing the SQL Queries of all DDL and DML.
• Experience in processing the ACH Payments to handle transactions and wire transfers
• Good Knowledge in Managed Investments,knowledge of Medicare and Medicaid services, Health Assessment systems, HIPAA andcompliance issues.
• Strong hands on experience with all levels of testing including Smoke testing, System Integration testing, Regression testing and User Acceptance testing (UAT),PIV Testing
• Experience in writing the test cases for UAT
• In - depth knowledge of testing process and extensive experience in creating automation environment using Quick Test Pro, Test Director, Quality Center,Remedy
• Experience in different methodologies like Waterfall, Agile and SCRUM.
• Experience in converting the requirements/User stories to subtasks and test cases.
• Understanding of the Software Testing Lifecycle (STLC) aspects such as Writing Test Strategies, Test Plan, Test Cases, Defect Reports and Traceability Matrices.
• Interacting with Client, business Users and Vendors related to business enhancement/understanding and Risk/Issues.
• Integrating ALM with external sources such as Excel to export Test Cases.
• Extensive use of defect tracking tools including HP ALM and Remedy.
• Testing the applications in different browsers for cross browse testing.
• Experience in testing web, GUI, client/server, and database applications on Windows, UNIX platforms and Mainframes
• Experience in using web service validating request and response using SOAPUI.
• Expertise in Defect management and Bug reporting using various bug-tracking tools such asTest Director 7.0 and ALM/Quality center 11/10.0/9.2/9.0/8.2.
• Experience assessing testing processes, creating, implementing testing strategies and SQA strategies using Agile-testing methodology in UAT phase.
• Verify and analyzing the log files to identify any issues.
• Strong problem solving skills, extremely reliable, quick learner and able to work independently as well

TECHNICAL SKILLS:

Testing Tools: HPUFT 12.02,QTP,Selenium,Soap UI 4.5, TOAD,SQL DEVELOPER

Defect Tracking Tools: HPALM 11.0, HP ALM 12.2,Quality Center(versions 9.2,10.0),JIRA, Test Director 7.0, Bugzilla, Remedy

Operating Systems: Windows XP/NT, UNIX and DOS, Samsung Android 6,Iphone 6, Tablet, Mack book

Programming Languages: Java, .NET, VB Script, SQL, PL/SQL

Web Technologies: HTML, XHTML,DHTML, XML

Version Managers: Clear Case 6.0, Visual SourceSafe

Databases: Oracle, SQL Server, DB2

Documentation Tools: MS Office, MS Project

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh N.C

SR QA. Analyst

Responsibilities:

• Worked closely with Business team to assure requirements were met for the User Acceptance test
• Worked with the Business Analyst, Project Manager for planning, organizing, and communicating project activities
• Worked closely Business team to understand requirements for implementation.
• Reviewed requirement documentsof Copy Deck and SRS, Share Point
• Perform QA activities within the Agile methodologies
• Developed the Scripts for the all the scenarios for UAT and PIV Testing
• Review the Business Rules and implement the business rules in the test scripts
• Uploading users Test cases to ALM
• Uploading the users defects to ALM
• Tested the application on various browsers of Chrome, IE11, Fire Foxand Safari.
• Developed test scripts from manual test cases for Post Implementation Validation based on the requirement documents
• Tracking the bug status to ensure they are timely fixed and tested to meet the schedules
• Using Toad (Oracle) to execute and perform SQL query to validate back-end table updates.
• Performed Ad-hoc testing as required.
• Run the SQL Queries for backend testing.
• Preparing the Status reports daily
• Preparing the Defect status report daily

Environment: QTP 10, ALM11, ALM 12.2,Toad for Oracle 11g, Windows 7.Iphone 6.0, Android 6.0, Tablet, Resized desktop to Mobile and Tablet, Mack book

SR.QA Analyst

Responsibilities:

• Analyzing business requirements to develop test cases and scripts, setting testing timesand consolidating and reporting all results.
• Testing the application for different brokerage advisors
• Testing the ACH Transactions Payments processing
• Assisted customers with website inquiries and helped to troubleshoot technology issues.
• Tested enhancements within test environments and once promoted to the production region.
• Tested the application for different brokerage split calculations.
• Verify that all loan related transactions are properly posted, balanced and proofed to the loan system. Analyze accuracy of data and supporting documentation/approval where applicable
• Developed a user handbook to provide employees with quick reference to assist with customer inquiries and assist training team with inquiries regarding site navigation, content and technology requirements. This improved the overall customer issue response time.
• Process advance requests through wire transfer.
• Used HP Quality Center for Test Case management, Test Case executions, defect Tracking and Reporting Test progress to the Project management teams.
• Extensively involved in testing the application manually for the Functional and Systems Integration test efforts.
• Database testing by writing PL/SQL scripts to verify data integrity.
• Created user defined functions to reduce the redundant code and enhanced the scripts
• Used Soap UI for the manual testing purpose.
• Through various remediation and troubleshooting strategies I effectively expedited analysis phases of trouble tickets, reducing resolution time for customer technology issues
• Trained new members of offshore testing team on QA principles, testing methodologies, and best practices
• Design/development, implementation, and maintenance of automated and manual test plans.
• Development and specification of standards, methods, or procedures to determine product quality or release readiness.
• Testing the application in different browsers for cross browsing testing.
• Verify the log files for any faults for various components.
• Development of test plans to address areas such as load testing, functional testing, regression testing, negative testing, integration testing, error or bug retests, or usability.
• Testing the application in different regions of QA/UAT/XAT/DEMO/PRODUCTION
• Work closely with developers, business analysts, and customers in developing and testing cutting edge software solutions that are scalable, cost-effective and the highest of quality.
• Tested all the workflows and validated all the changes done by API on the database. updated Supported User Acceptance Testing, Provided documentation/guidance to the end user on test case execution
• Participating in Daily Team Meetings to discuss day to day status reports and the progress of the project
• Creating the defects in ALM and discussing the defects in the defect meeting on daily basis
• Preparing the Weekly Status reports for the releases using ALM.
• Performed UAT that involved Various Accounts to different users.
• Created the test cases for UAT for end users and helped them to execute the tests.
• Testing all prefill and Sync up scenarios.
• Testing all scenarios for Maintenance of Accounts.
• Testing the application on various browsers of Chrome, IE11, Fire Fox and Safari.
• Tested the application on Tablet, Mack Book, Windows, Samsung Android 5.0, I phone 6.0
• Uploading the documents in Share Point and PPM.
• Testing the Application for Performance of Response Time and Memory for different scenarios.

Environment: SQL, Toad for Oracle 11g, Jira,HP UFT 12.o, HP ALM 11.0, Remedy,SharePoint, PPM, Java, UNIX, windows7. Samsung Android 5.0, IPhone 6.o, Mack Book, Tablet

SR.QA ANALYST

Responsibilities:

• Actively participated in scrum meetings, reviews and developed scenarios.
• Implemented page objects by using selenium web driver.
• Tested Rest API’s by using Soap UI Pro.
• Prepared the list of applications required for Desktop Transformation Project on analyzing the Business Requirements with Business Technology solutions team and development team.
• Categorized the applications in High Domain/Low Domain knowledge applications depending upon their requirements.
• Identifying the core and Base applications and listing in the Metrics
• Understanding and Reviewing the PRF documents located in K-drive
• Preparing the Lean Test Plans and Test Strategies for the applications.
• Identifying the available applications from Software Center and installing the applications. Informing to the SCCM team about the installation failed applications with the error codes.
• Prepared Test Plans and Test Cases for the Functional, System Integration, Component integration,Regression, Usability and smoke testing
• Created Shared Object Repository using QTP and developed reusable library functions and Recovery Scenarios using VBScript.
• Parameterized the scripts with Action parameters, Data table parameters, Environment variables and random numbers.
• Worked with Descriptive Programming to handle the generic properties of the objects and used several runtime-functions to retrieve the properties of the object.Writing complex SQL and PL/SQL statements to validate the database systems and for backend database testing.
• Created user defined functions to reduce the redundant code and enhanced the scripts
• Updating Test Cases based on Packaging changes/version changes
• Supported User Acceptance Testing,Provided documentation/guidance to the end user on test case execution
• Participating in Daily Team Meetings to discuss day to day status reports and the progress of the project
• Creating the defects in quality center and discussing the defects in the defect meeting on daily basis
• Discussing with the SCCM/Packing team/Users regarding the defects.

Environment: SQL, Toad for Oracle 11g, HP Quality Center 10,ALM,Remedy, SharePoint, Java, UNIX

QA Tester

Responsibilities:

• Reviewed Application requirements, use cases and detailed system specifications to understand the requirements clearly.
• Developed standard documentation package (Requirements, Specification, Design, Operations, and Quality Testing Plans)
• Analyzed Business and Requirement Specifications. Formulated Test Strategy, Test Plans and Test Cases for the Functional, Integration, end-to-end, Usability and smoke testing
• Prepared Test Cases Test scripts, Test conditions based on the Functional Specifications and Technical Design Document ·Worked with all HIPAA transactions.
• Writing Test Cases for Functional, UAT and System Testing
• Involved in IVR (Integrated Voice Response) and SMS Testing
• Testing behavior of IVR systems to assist callers
• Testing voice quality and voice recognition functionality of IVR Systems
• Conducted tasks like testing functionalities of IVR systems and preparing test scripts to support the testing process
• Performed UAT Testing that involved Various Third Party Plans related to Healthcare.
• Involved in DUR (Drug Utilization Review) testing.
• Validating CommTrace for Third Party Plans
• Updating Test Cases based on BSR and Change Requests.
• Written and Executed test cases for POS Testing
• Written and Executed test cases related to Corp Admin Settings for Rx-Connect Application
• Writing complex PL/SQL queries using Case Logic, select, Minus, Sub Queries,Joints,and Union in Oracle 10g.
• Developed SQL Stored Procedures and Queries for Back end testing.
• Set up Test data according to testing needs.
• Responsible for defect management, defect reporting and test management using On-time application
• Coordinated with the development team on a daily basis regarding bugs and issues.
• Assisted in Performance Testing
• Performed SQL queries in the database to ensure Correct Data Retrieval.
• Documented Test Results in SharePoint and Quality Center
• Reported, Communicated and Tracked Defects and Issues using Team Track and Quality Center

Environment: SQL, Toad for Oracle 11g, Jira, HP Quality Center 11, SharePoint, Team Track, RX- Connect, Java, UNIX,

QA Analyst

Responsibilities:

• Worked closely with Development team to assure requirements were met.
• Worked with the project manager for planning, organizing, and communicating project activities
• Worked closely with technical team to understand requirements for implementation.
• Reviewed requirement documents for accuracy, clarity, and requirement testability.
• Conducted manual testing of new applications and environments were met.
• Evaluated and recommend testing related tools/issue tracking software products such as Quick Test Professional.
• Perform QA activities within the Agile methodologies
• Developed QTP Scripts for WEB applications.
• Used VBScript file to load all the function libraries using Library functions in QTP utilities.
• Developed automated test scripts from manual test cases for Regression testing based on the requirement documents using Quick Test Professional.
• Participate in Enhancements meeting to distinguish between Bugs and enhancements.
• Using Toad (Oracle) to execute and perform SQL query to validate back-end table updates.
• Performed Sanity Testing, Data Driven Testing & Ad-hoc testing as required.
• Performed System Testing to ensure the validity of the requirements and mitigation of risks prior to formal acceptance.
• Run the Sql Queries for backend testing.
• Participated in UAT and identifying corrective actions when there are problems

Environment: QTP 10,QC 10.0, TOAD, Oracle 10g, SOAPUI,C#,Autosys, .NET Framework 3.0, Windows XP/Vista,UNIX.

QA Analyst

Responsibilities:

• Perform application testing in Agile software development methodology
• Responsible for every new release to validate that the new enhancements have not caused any issues when compared to existing functionality Defect tracking and management, analyze & document defect trend across Releases.
• Implemented and established the Quality Assurance and Software Testing process to be more effective in dealing with business realities such as changing requirements during development.
• Timely providing support to UAT team before going 'Go-Live'.
• Reviewed requirement documents for accuracy, clarity, and requirement testability.
• Developed and executed various manual testing scenarios, test cases, test scripts and exceptionally documented the process to perform functional testing of the application
• Verify the log files to check how the batch jobs are run.
• Involved in developing detailed test plan, test cases and test scripts using Quality Center for Functional and Regression Testing.
• Testing the application for the calculation of individual brokerage of trades.
• Create and provide QA Metrics (summary and progress report) to management on a weekly basis.
• Apply best practices and improve QA process by performing Monthly QA Forum meeting.
• Validating the data files from source to make sure correct data has been captured to be loaded to target tables
• Writing complex SQL queries using Case Logic, Intersect, Minus, Sub Queries, Inline Views, and Union in Oracle 10g.
• Reported bugs and tracked defects using HP Quality Center
• Created and executed PL/SQL queries in ORACLE and MS SQL server

Environment: Quality Center 10.0, QTP 9.2,SQL Server 2008, Quick Test Professional 10, SOAPUI, Portal and Web Applications, J2EE App Servers, .NET Framework 3.0, UNIX

Quality Analyst Engineer

Responsibilities:

• Involved in Preparation of Test Plan based on Requirements documents.
• Reviewed and analyzed requirement document for writing the Test cases.
• Performed Functionality, Integration, Security, System, UAT, Positive and Negative Testing.
• Documented and reported the defects to developers using the Quality center.
• Prioritized the defects and the severity levels using Quality center and discussed with the developers to resolve the issues.
• Automated the functionality and interface testing of application using QuickTest Professional
• Participated in meetings to discuss the status and issues.
• Used Quality center for bug tracking and for maintaining the test documents.
• Review of documents like User Requirement Specifications, System Requirement Specifications, and Validation Plans submitted for pre-approval.
• Responsible for creating User Acceptance Test Scripts.
• Involved in complete manual testing of the application.

Environment: Oracle 9i, VB 6.0,Java,WindowsNT,QTP 9.0, Quality center9

Quality Analyst

Responsibilities:

• Wrote test cases for testing the Alabama MMIS application, this test cases belongs various subsystems of the MMIS application.
• Involved in testing of Claims Adjudication & Processing Modules.
• Tested provider Subsystem CICS Online Applications changes.
• Tested the Different types of claims payment process.
• Writing the test cases for HIPAA Transactions and testing the same.
• Tested the NPI fields on the many reports for claims subsystems and Provider Subsystems.
• Took responsibilities of testing the Provider Reenrollment with their NPIs.
• Understanding the functionality, Analysis, involved in preparation of Test cases and testing the application.

Environment: Windows NT/2000, MS Office Suite, Sun Accounting System