SUMMARY:

• Over 5.5 years of IT experience in various roles of Testing, Quality Assurance, Defect Management, Trainer of Testing Tools, Project Co - Ordination and Project Management.
• Received “5 Years Association Employee Appreciation Award” for serving Tech Mahindra formally Mahindra British Telecom) for more than 5 years.
• Experienced in leading a team size of 11.
• Have proven expertise over various types of testing like Automation Testing, Manual Testing, Black Box Testing, Functional Testing, Integration Testing, System Testing and Regression Testing.
• Experienced in creating the Requirement Traceability Matrix and working on the same with developers, testers and designers.
• Expertise in preparing Test Schedule Planning, Test Plans, Test Design/Scenarios, Test Procedure, Test Cases and Test Artifacts .
• Experienced in Test Data creation and Test Environment Set-up .
• Worked on Test Management activities such as creating Test Reports using Quality Center, Crystal Reports, as well as using Pivot Tables, Graphs and Macros in Excel Sheets.
• Worked on Defect Analysis Reporting.
• Thoroughly used Test Management tools like HP Quality Center (QC), Test Director, Microsoft Project Planner
• Exposure to automated testing tool like Quick Test Professional (QTP) .
• Experienced in working and implementing Risk Based Testing, RFT (Right First Time) and RCT (Reduced Cycle Time) methodologies.
• Experienced in working under Agile Methodologies, Rational Unified Process (RUP), Waterfall Methodologies.
• Have advanced skills in all the Microsoft office tools like MS Word, Excel, Access and PowerPoint.
• Experienced in relational database tools like Oracle, SQL.
• Highly experienced in preparing the training artifacts like presentations, documents, etc. and responsible for imparting training in different areas of Testing and Test tools, thus helping in skill building within the organization.
• Have prepared CBT (Computer Based Training) of Test Tools for Education Services Group of Tech Mahindra.
• Responsible for conducting capability base lining for the organization in terms of testing.
• Self-motivated problem solver, having good analytical skills, detail-oriented, quick learner .
• Good communication, presentation and interpersonal skills.
• Independent worker or team player according to the need of the hour and experienced in working with culturally diverse and offshore-onsite team model structures.

TECHNICAL SKILLS:

Testing Tools: Quick Test Professional, Load Runner

Defect Tracking Tools: HP Quality Center, Bugzilla

Version Control System: Visual Source Safe

Programming Languages: C, C++

Scripting Languages: VB Script, VI editor (Unix)

Database: Oracle, MS Access, SQL

Platforms: Windows 9X, Windows 2000/NT/XP, UNIX, Siebel

Business Modelling Tools: MS Visio, MS Project, UML

PROFESSIONAL EXPERIENCE:

Confidential

QA Analyst/ Onsite Test Co-ordinator

Technologies: Siebel, SQL, Windows NT, SDLC, CRM

Tools: Siebel, Toad, Mercury Quality Center, OMS,MS Visio, MS Project, MS Outlook, Oracle 9i,UML,XML, UNIX, Star Team, My SQL

Responsibilities:

• Leading the QA team of 11 members (both onshore and offshore).
• Used test driven development and agile development (iterative) methodologies to support software product development.
• Understood and analyzed business requirements for testability and completeness using Quality Center.
• Performed and coordinated Component, Integration, System and Regression Testing.
• Reviewed test cases, test data and other testing artifacts created by the offshore team members for completeness and accuracy.
• Reviewing of QA Requirement Document and evaluation of the Master Test plan with the Offshore QA Lead.
• Provided support to cross-functional team for setting product priorities for production rollout.
• Coordinated and prioritized outstanding defects and Enhancement/Change Requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Involved in setting up and importing all the project artifacts to the Quality Center for better project visibility and matrix manipulation.
• Worked in Scrum Team and Iterative based delivery processes.
• Design Timelines, task co-ordination, managing releases and planning cross team coordination.
• Coordinating and Developing QA activities with team members to support the Scrum methodology.
• Responsible for conducting and co-ordinating the Show and Tell sessions for the stake holders.
• Interacted with the Subject Matter Experts (SME’s) and the e2e Designers to prepare the sign off document for Integration/Interface Testing.
• Created UNIX scripts to find out the data count and also to debug.
• Responsible for creating and maintaining the test plan, test strategy and test scope documents.
• Responsible for maintaining the test data and implementing the change control system using Microsoft VSS.
• Responsible for creating the estimation table to help in estimation of new requirements.
• Created a macro in Excel (VB Editor) for the migration of requirements, defects and test cases to Quality Center.
• To organize Regression Test Scripts on the basis of Scenarios.
• Inserted Page, XML and Bitmap Checkpoints using QTP to verify verifies that expected information is displayed in your application while the test is running.
• Created the XML data for running QTP scripts.
• Performed parameterization of the automated test scripts in QTP to check how the application performs the operation with multiple sets of data.
• Conducted Integration and Regression Testing.
• Provided support to cross-functional team for setting product priorities for production rollout.
• Prepared and executed SQL queries to create test data and perform data testing.

Presales/Sales Support/Bid Management and PMO (Project Management Office)

Responsibilities:

• Involved in End-to-end Bid Management cycle through planning, controlling and working with various internal teams (Sales, Senior management, Solution team, Design team, Delivery team, Legal, HR, RMG, PSD, IMS, QMG) to come up with the technical, commercial and overall proposal response of the bid for ensure timely delivery of quality response.
• Have responded to RFIs, RFPs, RFQs with critical information requirement with a short turnaround time.
• Supported first line sales for their various customer meets, presentations by preparing materials on Tech M capabilities, offerings and understanding of Corporate Information, Engagement understandings, and Brochures and Case Studies on different Solutions, Products and Offerings and Methodologies, etc.
• Assisting sales planning & forecasting, Sales pipeline management and preparing Sales report.
• Have done various market researches on APAC, Australia and New Zealand markets and operators and created reports for senior management and sales team for analysis of trends and needs of customer, their portfolio and capabilities.
• Co-ordibarted across different departments of the company and customers to arrange best agenda and presentations role out for customer visits.
• Tracked Budgets, Travel, Effort, Resource Allocation and Invoices and created MIS (Monthly Information System) Reports, P&L (Profit and Loss) Sheets, Budgetary Reports (Daily, Weekly, Monthly) for management.

Trainer Test Tools/ QA Analyst/ Technical Writer

Responsibilities:

• Consultancy on Quality Centre and QTP to different project teams within Tech Mahindra.
• Providing trainings on test tools and test automation processes, periodic review of courseware and identify new courseware requirements and drive/prepare course-wares.
• Understanding new technologies and preparing documents/presentations on them for knowledge management.
• Identify need for new methodologies and develop new methodologies, frameworks and checklists, forms.
• Prepare Automation strategy based on project requirement and develop automation frameworks & methodologies.
• Coordinating different training activities within Tech M and license management of the tools with CoE.
• Conduct and deliver knowledge sharing workshops and build knowledge repository and publish on website and central repository.
• Prepared Presentation using Microsoft Power Point and conducted training sessions with end - users.
• Defined the testing process and consulted the Project leads on testing best Practises.
• Identified the gaps in the current process and suggested new methodologies/processes to overcome those gaps in Testing Areas.
• Created test scripts using QTP to replace manual testing for Java Based Application.

QA Analyst/ Performance Tester

Responsibilities:

• Understanding the application and Test Checklist preparation.
• Identified high level test scenarios and mapped them with Non Functional Requirements.
• Responsible for maintaining the traceability from Test Cases to Requirements.
• Involved in the preparation of test scripts and executing them.
• Test Data creation using SQL.
• Monitored and collected the performance test results of different tests carried out.
• Prepared Test Report and Analysed it.
• Raised Defects and co-ordinated with development team for resolution.
• Organized meetings with different teams from other capabilities for co-ordination and proper usage of the test platform, issue escalation and resolution.
• Involved in preparation of test scripts using QA Load.