SUMMARY:

• A diligent and meticulous Quality Assurance Lead with over 7 years of experience in utilizing quality assurance techniques focused on web - based, client-server applications and back end validation. Have excellent knowledge of Software Development Life Cycle (SDLC) and a thorough understanding of its phases. Currently performing the role of a QA lead with excellent team management skills and professional skills to independently analyze and design procedures for the verification, validation and implementation of accurate testing strategies and successful deployment of business solutions for customers.
• Extensive experience in working with different domains such as Insurance, Retail, Healthcare, Telecom, Finance and Banking industries.
• Expertise in using Mercury Interactive Automated Testing tools Win Runner, LoadRunner, QTP, and Quality Center.
• Diverse experience in Insurance domain (Commercial Property, General Liability, CPP (Commercial Package Policy), BOP, CCP, Workers Compensation, Inland Marine, Crime, Commercial Auto (Business Auto and Garage), Farm, Boiler and Machinery.
• Exposure to both Manual and Automated Testing of applications developed on Windows and UNIX platform.
• Experienced on testing Mobile apps on iOS3/4 and Android Platform.
• Good Experience in testing Retail eCommerce and POS - Point of Sale Application
• Experience using Android DDMS features such as Log cat, Screen Capture.
• Solid expertise in mobile testing using variety of Android devices.
• Experienced in developing Test Plans, Test Cases based upon the business requirements.
• Extensive knowledge of SDLC methodologies such as traditional SDLC, Agile, Waterfall etc...
• Excellent understanding of all phases of STLC (Software Test Life Cycle)
• Experienced in testing Client-Server and Web-Based Applications.
• Experience in Black Box, Positive, Negative, Data-driven, regression testing, functional testing, Unit, Integration, System, Front-End and Back-End Testing.
• Hands on experience in Agile / Scrum, Waterfall and Iterative Development Methodologies.
• Performed sanity testing, smoke testing, Usability testing and Security testing of various applications.
• Experience in performing various types of back-end testing such as data validation, data migration, data conversion, data integrity testing.
• Experience in test case creation, test execution, bug reporting & bug tracking using test management tools such as Visual Studio - Microsoft Test Management (MTM) and HP Mercury Quality Center (QC) /ALM
• Used Visual Source safe (VSS) and Team Foundation Server (TFS) as a version control system
• Used Quality Center for Bugs reporting and communicating to developers, product support and test team members.
• Expertise in Oracle table data manipulation using SQL queries and UNIX commands/UNIX scripts.
• Extensive working experience in Oracle on UNIX Environment.
• Good Documentation, Change management and Process Management skills with an ability to effectively understand the business requirements to develop a quality product.

TECHNICAL SKILLS:

Testing Tools: WinRunner, QTP, LoadRunner, SOAP UI

Bug Reporting Tools: TestDirector, Bugzilla, Clear Quest, Jira

Requirement Mgmt. Tools: Caliber RM, Rational Requisite Pro, Quality Center/ALM, Share Point

RDBMS: MS SQL Server, Oracle, MS Access, Teradata, DB2, Sybase

Other Tools: MS Office Suite (Word, Excel, Power point, Visio), Visual Studio, MS Share Point

Test Mgmt. Tools: ALM/Quality Center, TFS, MTM, etc.

Methodologies: SDLC, Agile, Waterfall, JAD, RAD

Operating Systems: Windows 2000/XP/2007, UNIX

Web Browser: Internet Explorer, Mozilla Firefox, Chrome etc.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Sr. QA Analyst

Responsibilities:

• Analyzed Use Cases and Business Specification Documents (BSD) on the following functionalities including Create/Report a Claim, Search Claim, Check status of Claim online by using Claims Transformation program.
• Communicated defects to developers and log bugs encountered in ALM/Quality Center during test execution phase, create defect tickets, and followed-up with appropriate developers until all issues were resolved.
• Performed functional, negative, regression and smoke tests on enhancements to the web application.
• Mapped requirements with Test Cases in ALM/Quality Center and executed them reporting a pass or fail status.
• Exported Test Requirements and Test Cases from Excel and Word to Quality Center.
• Testing Agile/Scrum development methodologies and worked very closely with demanding developers with diplomatic and professional attitude.
• Wrote and executed SQL queries for validating test results.
• Make sure that software releases met functional, consistency, and maintainability requirements.
• Oversaw the finishing point of high quality software deliverables to client as well as other inside support organizations.
• Managed, Documented and Controlled all the Test Cases, test scripts and test results using Quality Center and also in a status update report using MS Excel.
• Developed automation script using Descriptive programming and add object to object repository.
• Perform manual testing (Brew, Ad hoc, Memory, Network, Interrupt, Usability, GUI, Regression, Performance, Stress, Load, Feature, Functional, System, Compatibility, Monkey and Smoke testing in mobile handsets)
• Contribute independently to testing applications on wide range of Mobile handset of different vendors which includes Samsung, Motorola, iPhone and many more
• Tested and significantly improved applications developed for touch screen mobile devices
• Maintained and Executed UFT/QTP Script from ALM/Quality Center.
• Ensured that quality issues are appropriately identified, analyzed, documented, tracked and resolved in UFT/QTP.
• Test apps on various Mobile Handset and OS including Android and iOS
• Participated in Daily standup, Weekly QA status meetings and coordinated with the Developers and Testers to resolve and close defects.
• Created detailed periodic status reports for senior management to keep them posted on the progress of implementation.
• Interfaced with developers, project managers, and management in the development execution and reporting of test automation results.
• Allocated priorities to all the test cases, taking into consideration product module priorities.
• Updated the Test Plan and created test cases for new modules in development.
• Analyzed Business Requirement Specification (BRS), Software Requirement Specification (SRS), and User Requirement Document (URD).
• Designed and developed a comprehensive testing strategy, test plans, test cases and test scripts.
• Developed test scenarios from Use case and created solid test cases based on requirements and executed test cases and test scripts using ALM/Quality Center.

Environment: s: UFT/QTP, ALM/Quality Center, VB Script, XML, Toad, Oracle, Android, iPod, iPad, iOS, HTC, Blackberry, Nokia etc.

Confidential, New York, NY

Test Analyst / Mobile Tester

Responsibilities:

• Analyzed Business Requirement Document, Software Design Document, Software Requirement Specification and Functional Requirement Document.
• Creating the Test scenario for mobile testing.
• Extensive worked in a very agile environment, with daily scrum meetings; stand up meetings, presentations and review.
• Handle the tasks of developing testing procedures to provide support to mobile browsers and devices
• Responsible for generating standard solutions to solve issues in mobile technologies and applications
• Perform the mobile testing in different platform like IOS, blackberry, and Android.
• Performed Manual and Automated Testing.
• Involved in Gap Analysis Testing, Sanity/Smoke testing, Integration testing and Regression Testing
• Actively involved in Data creation/conditioning using Mainframes system well versed using financial systems Host and Tsys systems
• Extensively worked on Web Services and Rest API's testing. As part of Web services testing, validated WSDL, WADL provided by Web Services team. Created Mock services to validate the web service response
• Developed and executed Automation scripts for Regression Test Suite using HP UFT/QTP.
• Performed Business Process Testing using BPT (Business process testing) module of Quality Center and UFT/QTP.
• Performed data driven testing and parameterization using UFT/QTP.
• Successfully tested Restful APIs for our mobile/web enterprise
• Documented trade order lifecycle for all the fixed income and money market instruments and updated on Share Point
• Worked on Interest Rate Derivatives trading application. Testing wide variety of products such as Cap Floors, Swaps, Swaptions, Futures, Future Options, FRAs, Escrows, FPAs, Etc. Other Project involves testing the export/import workflow process of variety of products between Fixed income securities trading system trading application.
• Performed both Front Office and Back Office testing
• Automated test cases and prepared test scripts for the Sanity Testing as well as end to end testing for all the functionalities.
• Performed regression tests and repeated the testing cycle until the defects are eliminated.
• Worked on creating Keyword driven automation framework for testing mobile application and also perform manual testing on web application as well.
• Managed the Send Money and Bill pay transaction.
• Responsible for updating and maintaining for all the defects found during functional and regression testing and reporting them in JIRA and following up the bug life cycle.
• Performed both Positive Testing and Negative Testing and compatibility testing with various Android and IOS devices to ensure that functionality works fine.
• Involved in User Acceptance Testing, GUI Testing, and Regression testing, on different versions of the application.
• Created a Performance Report for the end to end testing in comparison with the baseline and final values.
• Weekly meeting with the management team and share the Status.

Environment: JIRA, SQL Server, Android and IOS platforms, Xcode, UNIX, Window, HTML, XML, Mobile Devices: ipad, itouch, HTC Evo 4G Android, Windows Phone7

Confidential

QA Engineer / Mobile Tester

Responsibilities:

• Analyzed the Business requirements document and Functional Specifications document to understand the application in depth.
• Created Test scenarios and test cases in order to perform manual testing by using Microsoft excel 2010.
• Manually executed test cases for each testing cycle and conducted functional, integration, system, regression testing and Critical path testing.
• Wrote Manual Test Cases for POS based on Functional and Business Requirements
• Performed regression testing to understand the entire application and details about the product.
• Performed Functional, Smoke and sanity testing on different types of browsers such as IE7/IE8/IE9, Firefox and Chrome for each build.
• Involve in reset and update various cards Kohls Cash/debit/credit/giftcards
• Performed testing of XML requests and responses of all the Web Services of "Sell on Amazon" module by using SOAPUI and Used Groovy Script for providing customized assertions
• Used SOAPUI extensively for data-driven testing of web services by making JDBC connection and also made use of Data Sink to store web service responses in Excel sheet and Databas
• Extensively used TFS for writing test cases and logging defects.
• Involve in E-commerce End-to-End testing by using OMS, create the order and validate in OMS.
• Detected Defects, communicated to the developers using Bug Reporting Tool and Tracking the Defects using TFS.
• Extensively used TFS for test planning, bug tracking and reporting.
• Uploaded Business requirement, test scenarios, test cases and defects to TFS
• Tested the ETL mappings and other ETL Processes (Data Warehouse Testing)
• Responsible for gathering requirements, design and develop data warehouse ETL solutions and delivery reports
• Developed several ETL applications to Extract, Transform and Load data into tables as part of Data testing using various Tools
• Developed Test Plan and Test Cases based on user stories (Functional requirements) using Quality Center of various functionalities.
• Used Microsoft Test Manager (MTM) for creating and documenting Test Plans and Test Cases lined with Requirement
• Used MTM and MS Excel for Test Repository, defect tracking and reporting.
• Created automated test scripts for critical path testing and executed the same for each build.
• Used iOS and Android based devices, including iPhone, iPad, Video iPod, and Kindle Fire.
• Developed and executed automated test scripts using Quick Test Professional (v 11).
• Used VB scripting to develop the automated test scripts from the scratch.
• Performed database testing using QTP.
• Extensively performed Mobile testing on different types of operating systems such as IOS and Android.
• Followed agile scrum methodology for entire Product life cycle.
• Worked on different types of projects on different platform such as Storefront, Mobile and tablets.
• Participated in project meetings and QA to UAT hands off meetings and daily UAT meetings.

Environment: SQL, Quick Test Professional 11, HTML, Windows, MTM (Microsoft test manager), TFS (Team Foundation Server), Visual Studio (VSTS), Oracle 11g, ASP.NET, Clear Case, VB Scripting, E-Commerce, Test Track, iPhone, IPad, iOS, Android, Blackberry OS, XML, Simulators and Emulator like Device Anywhere, perfecto mobile etc.

Confidential, Newark, NJ

QA / Mobile Tester

Responsibilities:

• Developed Test Plan and Test Cases based on user stories (Functional requirements) using Quality Center of various functionalities.
• Prepare test data to test the functionality
• Actively involved in functional, unit and integration testing in agile methodology.
• For web service testing used Soap UI, Soap UI Pro tool, Analyzing of web services/API functional and design documents and prepared test cases based on User requirements
• XML order header and order detail data transfer; inventory/supply chain management modules
• Involved in preparation of Test Plan, Prepared the Web Services/API test suite for positive and negative test cases using assertions, Performed Interoperability Testing when services are integrated to UI application, A WSDL document describes a web service
• Used SOAP UI tool to test SOA based architecture application to test SOAP services and REST API.
• Detected Defects, communicated to the developers using Bug Reporting Tool and Tracking the Defects using Quality Center.
• Extensively used Quality Center for test planning, bug tracking and reporting.
• Uploaded Business requirement, test scenarios, test cases and defects to Quality Center
• Modified end points when we worked on different servers and different versions of Web Services.
• Involved in complete QA Life Cycle.
• Participated in RTM/TC’s walkthroughs and defect report meeting periodically.
• Experience working under multi-project and multi-release environment
• Actively participating in daily scrums to track the product development and defect backlog

Environment: Quality Center, Java, SOAP UI, Rest, API, XML, Unix, DOS, Windows, MySQL

Confidential, Mountlake Terrace, WA

QA Tester Facets & EDI

Responsibilities:

• Responsible for review of requirements from Business Functional Specifications and conducted code as well as application design walkthroughs with Business, dev. team and test team members respectively to create Application Design Document.
• Performed Gap analysis and assessed risks of the project
• Huge working experience in SOA testing
• Followed Agile Methodology to emphasize on real time communication over written documentation.
• Conducted Business validations for different FACETS modules Providers, Claims, enrollment and Membership
• Automated test scenarios for GUI, Functionality and performed data driven testing on the application inserting different data in excel sheet using QTP
• Participated in building automation test scripts based on BPT module of Quality Center.
• Prepared Test Plans and Test Cases based on the functional requirements and HIPAA regulations like 834, 837, etc.
• Participated in the management of testing project with the help of QTP.
• Validate the date from EDI transaction in the front end as well as back end.
• Testing of EDI X12 840, 837 and 835 Transaction sets for claims processing
• Tested 4010/5010 conversion EDI transactions, 840, 837, 835, etc.
• Edit claims (EDI Claims) with Ultraedit.
• Validate the date from EDI transaction in the front end as well as back end.
• Worked on different EDI scenarios for batch processing.
• Strong knowledge in HIPAA EDI 4010 and 5010 with ICD-9 and ICD-10, analysis & compliance experience from, payers, providers and exchanges perspective, with primary focus on Coordination of benefits
• Performed Manual Testing to check the usability of the application.
• Used SQL queries to do backend testing to perform data validation, data migration/data conversion validation.
• Performed manual testing to conduct backend testing using UNIX shell scripts and SQL Queries
• Executed Configuration Testing to check if the application was compatible in different environment for each module of the application.
• Created test cases manually to perform different types of testing such as positive/negative, functional/regression, interface, black box, performance testing, smoke/sanity testing, etc.
• Part of a team for testing FACETS Accumulators
• Involved in FACETS Implementation, involved end to end testing of FACETS Billing, Claim Processing and Subscriber/Member module.
• Conducted Back-End Testing manually for the purpose of Database Integrity.
• Developed test scripts in SQL to check the data integrity from the databases
• Bug Reporting and Tracking using Quality Center
• Performed User Acceptance Testing (UAT)
• Generated defect reports using Quality Center and presented using MS Office tools

Environment: FACETS, SQL plus, VB Script, MS Visio, XML, MS Outlook, Test Director, Quality Center, QTP

Confidential, Des Moines, IA

Sr. QA Analyst

Responsibilities:

• Analyzed use case documents and requirements on the following functionalities including Report a Claim, Check status of Claim online, find drive-in appraiser, find preferred repair shop and find glass shop.
• Solve the client's business and technology challenges by utilizing my deep understanding of the P&C insurance industry traditional and interactive channels and ability to apply solutions.
• Developed deep relationships within the client organization and build effective cross-functional teams across diverse stake holder groups including client business and technical organizations.
• Analyzed the user requirements by interacting with developers and business analysts.
• Managed testing of New Life Insurance products like Term UL, LifeLong UL, Long Term Care (TLC), Index UL (Asset Builder and Foundation Builder).
• Wrote Test Plan and Test Cases by going through the Design, Functional Requirements and User (Business) Requirements Documentation.
• Performed extensive Functional, Integration, Regression, Multi-User, End-to-End, User Acceptance testing.
• Coordinate with developers to resolve issues and fix defects following Bug Life cycle.
• Performed SQL queries to do database testing.
• Wrote several SQL Queries to test and view the data in a database.
• Involved in Batch Process and Front End Application Testing.
• Preformed Regression Testing using Quick Test Professional (QTP) and generated scripts for testing functional, acceptance and limit validations.
• Developed QTP scripts for Object repository creation and maintenance, regular expression, re-usable actions, data table, checkpoints and recovery scenarios.
• Developed and deployed test automation scripts to do end to end performance testing using Load Runner.
• Performed Load and Volume testing by using Load Runner.
• Developed test scenarios from Use case and created solid test cases based on requirements and executed test cases and test scripts using QC.
• Maintained bug tracking tool to report application bugs and enhancement requests.
• Involved in all kinds of formal as well as non-formal meetings with developers, business analysts, and release managers for defect/bug fixing.
• Participated in bug triage meeting to provide explanation of problems.

Environment: s: QTP, QC, VB Script, XML, Toad, Oracle, MS IIS, web Services, VB, Java Script, etc.

Confidential, Fort Worth, TX

QA Analyst

Responsibilities:

• Understanding the goals and requirements.
• Analyze the Business Requirement Document, Functional Specification documents to prepare Test Cases based on the Test Plans and Use Cases.
• Involved in Developing the Test plan that contains the entire schedule and deliverable list including the testing phases.
• Expertise in developing Test Plans, Test Cases/Scenarios, Test Procedures and analyzing Test Results.
• Execution of Test Scripts.
• Used Rational Manual Tester for test case writing.
• Generated Test Scripts using Rational Manual Tester.
• Documenting and generating the results as per the goals and requirement and publishing them.
• Preparation of regression test cycles.
• Involved in Black box, Smoke testing functional testing, integration testing, load testing, regression and System testing
• Tested the functionality of applications by using manual and also automated the application for Regression testing.
• Used SOAP UI to test the web services used in project like (Loan services)
• Involved in Executing Automation scripts using Rational Functional Tester.
• Running SQL queries using tools like TOAD.
• Experience in using Unix for file manipulation
• Involved in POS Testing
• Testing of new software for Point of Sale ( POS )Systems
• Verified the Cash flow in POS application
• Testing done on Receipts printed from POS System
• Testing done on Coupons used during POS Transactions
• Testing done with different tender types like Cash/Check/MO/Debit/Credit Cards used during POS application Tendering
• Testing done on EOD (End of Day) Close Out on each POS terminal
• Running tests within a lab environment to determine functionality of systems
• Defect tracking using Clear Quest.
• Responsible for submitting daily testing status report to management.
• Involved in complete QA Life Cycles
• Worked with the Business Analyst to validate actual test results to expected results and ensure the test requirements are met.
• Involved in all Software Development Lifecycle phases including design, development, test and post-production releases.
• Involved in training, knowledge transfer and sharing sessions.
• Conducted review meetings with business, design and development teams.

Environment: Java, JSP, Rational Test Manager, Rational Clear Quest, Rational Manual Tester, Rational Functional Tester, SOAP UI, XML

Confidential, Dallas, TX

QA Analyst

Responsibilities:

• Performed Regression, functional testing of Retail and eCommerce applications
• Performed functionality testing of placing online orders on eCommerce website and integration testing of payment process.
• Written test cases, executed functional test cases
• Reported and tracked the defects using Quality center tool
• Executed QTP scripts for regression testing
• Designed and developed Test Plan and Test cases for UAT (User Acceptance Test) testing.
• Involved in testing Web services using 'SOAP UI' tool
• Tested payments using different types of credit cards
• Performed regression testing for delivery methods and electronic shipping confirmation process
• Performed Adhoc testing and browser compatibility testing on eCommerce application
• Coordinate with off-shore development and QA teams
• Backend/data validation testing using SQL queries
• Prepared test matrices reports
• Perform Integration testing with Payment

Environment: Java, Web Sphere, Flash, Oracle, QTP 9.2, Quality Center 9.2, JDBC, Agile (scrum), SOAP UI, XML

Confidential, Des Moines, IA

QA Analyst

Responsibilities:

• Analyzed business requirements and module-specific functionalities to identify test requirement.
• Developed Requirements Traceability Matrix to track requirements.
• Conducted Manual Testing for checking the flow of the application functionality.
• Manually tested each module of the application and verify against expected results.
• Analyzed user requirements and prepared test approach document.
• Prepared test requirements, test cases manually.
• Checked the data flow through the front-end to back-end and used SQL queries to extract the data from the database.
• Worked in Agile Scrum methodology for both manual and automation testing.
• Use Jira application for Defect entry and maintain test cases for agile process.
• Conducted Back-End Testing for Oracle databases using complex SQL queries.
• Performed functional testing, navigation testing.
• Performed Database Integrity Testing by executing SQL statements.
• Performed comparison of actual report with the expected values by querying the database.
• Performed extensive manual testing on critical functionalities of the application.
• Created and tested scenarios using positive and negative test data.
• Wrote simple to complex SQL queries to verify the database tables for the data inserted from the GUI.
• Modified and maintained test cases with changes in application interface and navigation flow.
• Used Quality Center for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status.
• Prioritized and reported defects, presented documents and reports in weekly team meetings.
• Simulate business use with multiple users with typical business scenarios.
• Interacted with developers and team members for verification and validation aspects.

Environment: Oracle, Windows 2000, IIS, Quality Center, QTP, LoadRunner.