SUMMARY:

• Business Analyst with over 6 years of experience in the Telecommunications business. Significant background in business process analysis/modeling, business requirements gathering, database design and development for Web Based and Client/Server applications.
• Experience in Service Delivery as well as Customer Delivery, and Financial functions within Telecommunications.
• Developed project artifacts like Requirement List, Process Models, Wireframes, Use Cases, Data Journal, and the Business Rules Catalog using MS - Visio and Rational Rose.
• Proficient in creating Use Cases, Sequence Diagrams, and Collaboration diagrams, Activity Diagrams, Class Diagrams, and Business Intelligence Tools etc.
• Extensive experience with process modeling using UML, flow charts, task diagrams, sequence, activity Diagrams and Use Cases.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development.
• Strongly scalable dynamic BSS and OSS solutions into Telecom areas.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), and Systems Design.
• Gained expertise in telecom products like SIVR, Call Routing, End User Billing and Reporting.
• Well versed in project management tools like MS Project for project planning, Project scheduling.
• Strong knowledge of Business Intelligence, Data Warehousing and Business Architecture.
• Extensive experience in the development, implementation and integration of strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.

TECHNICAL SKILLS:

Languages: C, C++, C#, Java, SQL, ASP.NET

Scripting Languages: Perl, JavaScript, VBScript

Markup Languages: HTML, XMLRUP, UML, CMM, EXPRESS ONE, PRISM, IT UP

TELECOM: VPN, ATM, Frame Relay, MPLS, VoIP,Firewall,TCP/IP, Dedicated voice, SIP, MGCP, Telecom OSS/BSS, Telecom billing, SS7, ITIL, UMTS, GSM, CDMA technologies. CobiT.

IDE/OOAD: Rational Rose, Rational Clear Case, Rational Requisite Pro

Reporting: MS Visio, MS Project

Database: Oracle, Oracle DBA, Microsoft Access, MS SQL server

Operating Systems: Windows XP, Vista, 7 and UNIX

WORK EXPERIENCE:

Confidential, Philadelphia, PA

Quality/Business System Analyst

Responsibilities:

• Business and Functional Lead for the Enterprise Billing system.
• Actively involved in transformation of the entire team to adapt Agile methodology from Mixed-Waterfall.
• Worked on setting up billing service in order to collect consumption data (UDRs, CDRs), calculate charging and billing information, produce bills to customers, process their payments, credit and collections treatment, ensure revenue recognition and accurate taxation.
• Gathered requirements for automation and integration with Local Billers (Amdocs & CSG), Order Managers, Provisioning systems, and Third Party Vendors.
• Conducted interviews and meetings with the Business Users for Gathering Requirements and evaluation/analysis of gathered requirements to convert the business requirements into Functional and Non Functional requirements.
• Responsible for creating deliverables like BRD (Business Requirements Document), FRD (Functional Requirements Document), Feature Groups, Features, User Stories, RTM (Requirement Traceability Matrix) along with Approval statuses from Business Requestors / Product Owners for auditing purposes.
• Involved in reviewing Master Test Plan, High Level Design Documents, Defects in Rally, HP ALM and providing feedback.
• Developed my understanding of TCP/IP, routing, servers and firewall technologies.
• Created Features from Business requirements and write user stories in Rally from these features.
• Conducted Ideation and Grooming sessions with Business, Product Owners, Architects, Developers and Testers to groom Features and User Stories.
• Involved in Daily Standup calls and resolve issues during Issue Resolutions every week.
• Conducted Sprint Planning session along with the Scrum Master to slot user stories and ensured timely completion of user stories and deployment in the particular release.
• Involved in reviews of the Product Requirement Document (PRD), Business Scope and Approach (BSA), Business and System Impact Analysis.
• Conducted JADs, Feature Ideation, Issue resolution sessions as and when required to meet deliverables. Conducted Demos to gain acceptance of User Stories and Features.
• Involved in the Field Level and Table Level analysis for all the applications in scope including the analysis for the Master as well as Transactional Data.
• For various web services that the system interfaces with, created functional requirements/user stories, user interface requirements, screen prototypes etc.
• Updated UMHS firewall with latest definitions.
• Performed Gap Analysis and made AS-IS documentation for all the applications.
• Created L0, L1 and L2 process flows using Visio.
• Conducted daily meetings On Shore and weekly meetings with the Off Shore team. Published the agenda prior to the meetings and sent out the Meeting Minutes after the meeting.
• Worked with external vendors to gather requirements with respect to the system interfacing with the vendor’s system.
• Responsible for communication, coordination and project updates between the Onshore and Offshore teams and to get the work done within the given timeline.
• Involved in designing the UI components - Reports/Screens/Interfaces.
• Used SQL Queries in Oracle to pull out data from the databases for the data validation and routine report generation.
• Responsible for planning, conducting and coordinating the Business readiness Testing (BRT) and User Acceptance Testing (UAT).
• Assisted the End User Content (EUC) and Methods & Procedure (M&P) teams to create documents for the end users.
• Did all the necessary planning for implementation, keeping the Freeze time in consideration and made sure everything is up to date, all defects closed in STAGE before going to the PROD environment.
• Initiated process to streamline the requirement gathering process to be ahead of Delivery timelines. Exceeded the target backlog from a Month’s worth of development to more than 2 months of backlog user stories in a relatively short time.

Environment: Rally, Visio, MS SharePoint, Axure, Agile, ALM, Oracle, Web Services, SQL, Scrum, MS Office, MS-Project.

Quality/Business System Analyst

Roles and Responsibilities:

• Facilitated meetings among the Change Management, Problem Management and other relevant teams to discuss the impact of the changes, problem tickets and prepare project milestone plans.
• Worked on requirements for various modules covered under Retail and Global E-Commerce (POS) apps that include modules like FI (Account Receivable, Account Payable, and General Ledger), SD (Sales Order Process, Order Delivery), etc.
• Design test scenarios to validate web services and XML data transformation with XML Spy and SQL
• Conducted weekly meetings to provide Supply chain activities and status for problem resolution for enhancing the E-commerce applications
• Met with various groups, including business owners, SMEs (subject matter experts) and marketing team, for requirements gathering in definition Stage
• Gathered requirements, developed Process Model and detailed Business Policies.
• Involved in business analysis and project management, coordinating between the team members according to the business requirements.
• Created and maintained procedures and documentation.
• Organized and conducted meetings, briefings, demonstrations, conducted JAD sessions, and wrote minutes of project meetings.
• Participated with Network Administrator and Technical Team in network security design using various network protocols for E-Commerce online application.
• Worked with e-marketing team for online advertising and marketing of various products of the company.
• Worked with the project manager for planning and organizing the project activities, and in communicating with other business center mangers and stakeholders of the project.
• Involved in all major cycles and phases of the project from scope definition, risk analysis, designing, development to user acceptance testing and monitoring the release of the product.
• Performed Backend Testing using SQL Queries to validate the data in Oracle Database.
• Actively resolved day-to-day technology needs of the business unit with a focus on the analysis of processes.
• Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do, conducting informal meetings ad hoc and as needed.
• Followed the Agile methodology for the entire SDLC.
• Involved in project planning and coordination.
• Tested web services by generating XML SOAP requests and validated the corresponding XML SOAP responses.
• Prepared the Business Workflow using MS-Visio with input, output, Pre and Post conditions
• Worked with the clients on the final signing process in the User Acceptance stages.
• Developed recommendations and designed solutions for process improvements.
• Worked on implanting Telecom billing service in order to collect the usage, aggregating it, applying required charges and finally generating invoices for the customers. It also includes receiving and recording payments from the customers.
• Management of E-commerce POS to facilitate the customers.
• Practically worked on E-commerce POS to observe customer’s problems and concerns.
• Collected and managed requirements to develop efficient E-commerce POS.

Environment: Rational Tools Suite (Rose, Requisite Pro, Clear Quest), UML, Quality Center, QTP, iOS, Web Services, Android, Agile, WebSphere, .Net, Oracle, MS Visio, SQL, and MS Office

Business Systems Analyst

Responsibilities:

• Gathered and documented business requirements for existing and future business systems.
• Acted as a liaison between business staff and technical staff to articulate needs, issues and concerns.
• Project duties included multiple task project assignments, scheduling and tracking; facilitating meetings with all levels of the business community for requirements gathering, project development, design considerations, impact and risk analysis, and quality control of client acceptance testing.
• Requirements Gathering/Documentation - Designed and documented detailed business requirements, functional requirements utilizing PMO & Governance approved templates.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Analyzed software requirements specification (SRS), prepared functional specification document (FSD), and designed documents as per standards.
• Conducted business process modeling and analysis; identified, assessed and articulated gaps/operational risks associated; presented risk-mitigation and operational enhancement solutions to project management team
• Worked with the Functional Billing test team on Integration and User Acceptance test with Customer Service, Accounting & Revenue.
• Designed and reviewed the various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Created Data Stage jobs to extract, transform and load data into data warehouses from various sources like relational databases, application systems, temp tables, flat files etc.
• Used the DataStage Designer to develop processes for extracting, cleansing, transforms, integrating and loading data into data warehouse database.
• Develop the high-level test plan, test requirements, test cases, and test scripts for most of the infrastructure and pricing related projects with Sprint, XO, FSA, AVAYA and billing company.
• Developed the workflow to produce the output for the user in Pega Systems using html.
• Used MS-Project for status reporting and planning.
• Conducted Joint Applications Development (JAD) sessions with the participation of the users and the stakeholders to gather requirements.
• Dedicated a good portion of time with the QA team in front-end, back-end and Regression testing.
• Drafted business Use Cases such that any future changes could be easily managed.
• Worked extensively with MS Excel and MS access.

Environment: MS Visio, MS Project, UML, SQL Server, AIX, PL/SQL, .NET, Clear Case, Clear Quest, HTML

Business Analyst

Responsibilities:

• Involved understanding the current business process, defining scope of the project along with position statement
• Responsible for collecting and documenting the business and technical requirements for the Network applications which interface with the OSS/BSS applications.
• Standardized ICOMS billing system, purging duplicate and expired service codes and simplifying system for RCN Corporation.
• Responsible for capturing the requirements for the Integration between Network and OSS/BSS applications
• Been a part of Architecture and modeling team and have used SOA (Service Oriented Architecture)
• Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
• Proficient with methodologies like Software Development Life Cycle (SDLC), Project Management Methodology (PMM), iterative Rational Unified Process (RUP), and Rational Tools used in different projects.
• Applied Unified Modeling Language (UML) methodology to create use case diagrams and sequence diagrams in Rational Rose.
• Assisted business users in identifying functional gaps, and developed detailed FSD for the gap
• Design end-to-end BSS and/or OSS enterprise architecture solutions, including integration with legacy/third party systems.
• Manage the product development of a proprietary system enabling the integration of electronic invoicing with traffic, billing systems, and order fulfillment
• Trained End-users and customer service agents on the CRM (Customer Relationship Management) application.
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Responsible for collecting and documenting the business and technical requirements for the Network applications which interface with the OSS/BSS applications.
• Created use-case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application.
• Designed the UI (web interface) of the application, along with prototyping.
• Take a part to split the quote to cash process into business Functions.
• Co-ordinate the workflow among team members and managed project deliverables like Business Requirement Document BRD, Functional Specification Document FSD and progress through regular meeting with internal stakeholders.
• Strengthen contract and proposal management processes for Customer Teams by proposing process changes, which shortened the quote to cash cycle and improved compliance with revenue recognition polices
• Working with the architect, developers on business and technical issues, helping in designing of the system; and testers to ensure all requirements are correctly translated.
• Managed requirements and tasks using JIRA
• Performed manual front-end testing to check all functionalities of different modules.
• Helped in deployment of portal a venue for the on-line trading application a collaboration bundle solution.
• Identified areas of risks, assessment, monitoring, having security and audit controls in place.
• Ensured that the application met user and management expectations.

Environment: Visual Studio, ASP.NET, C#, .NET, XML, SQL Server 2000, UNIX, Windows, JavaScript