QA Analyst Resume Englewood, CO - Hire IT People

SUMMARY:

Motivated development embedded Test Technician who undertakes complex assignments, meets deadlines, and delivers superior performance. Possesses a proven ability to create strategic testing methods and oversee a project through the development lifecycle. Applies 5 years of experience in software quality testing on STBs, Android, iOS, Confidential, Mac, and Linux, to communicate key information to development and senior management. Proven ability to write and maintain accurate test Plans, Test new features in an agile environment while monitoring existing live app versions.
Excellent communication and demonstration skills
Experienced in testing/troubleshooting/ isolating of issues
Patient and diligent, analytical and critical thinker
High quality customer service and public relations skills
Experienced and motivated leader, remarkable at managing, and planning
Responsible, attention to detail, fast learner, hardworking and creative

PROFESSIONAL EXPERIENCE:

QA Analyst

Confidential, Englewood, CO

Responsibilities:

Responsible for testing 15 live applications for Dish Network Hopper STBs.
Create and manage Test plans for all apps under my ownership.
Worked independently and with team members to perform structured and exploratory testing on multiple apps.
Test and monitor live app errors and usage, and report.
Formulate efficient strategies for testing specific application features across all STB models and software.
Furthered knowledge and experience of issue tracking/project management tools. CA Rally
Test new features and report bugs to developer in an AGILE environment.
Performed User Acceptance Testing with Product Owners.

QA Test Technician

Confidential, Salt Lake City, UT

Responsibilities:

Launched 4 successful projects across 4 platforms while simultaneously providing support for live projects.
Charted complicated new features and established a strategy to test each new system
Test scripts, test cases, and test plans. TesTrack, DevTest
Test and maintain devices across all platforms (Mobile, Confidential, Mac, Linux) in different environments
Maintained support for current release while working on new releases simultaneously
Communicate issues, write defect reports and follow up until defect is resolved
Lead all validation and verification on Amazon devices
Queried Databases to ensure backend services functioning properly
Assist development as needed
Further improved all skills learned at Confidential

QA Mobile tester

Confidential, Salt Lake City, UT

Responsibilities:

Focused and proactive attitude towards each users experience to insure a great product for our users.
Worked independently and with team members to logically perform structured and exploratory testing on multiple titles.
Developed an impeccable eye for detail.
Formulated efficient strategies for testing specific game features.
Gained knowledge and experience of issue tracking/project management tools. JIRA
Documented changes and built internal product knowledge docs to increase productivity.
Analyzed application flow for friction points and risks and communicated concerns.

Network Technician Training Supervisor

Confidential, Salt Lake City, UT

Responsibilities:

Trained and managed a team of 15 - 30 agents.
Manage attendance and stats for each agent and report.
Monitor calls to insure quality of work and gain training opportunities with each agent.
Gather statistics and coach agents to guarantee agents have skills required to reach production levels after two week training course.
Vast knowledge of problem isolation and networking issues on Fiber optic networking.
Created training programs and documents for a better learning experience for agents.

Configuration Specialist

Confidential, Laptops Sandy, UT

Responsibilities:

Diagnose, repair, and tune up a wide variety of laptops and desktops.
Maintain positive customer communications and identify individual computer system needs.
Install software, transfer data, and ensure optimal functioning of computer.
Address customer questions and concerns to guarantee consumer satisfaction.