SUMMARY:

• I’m skilled & knowledgeable Quality Assurance/Software Test Engineer with hands - on & technical skills performing software testing activities & defect management by utilizing leading tools - Confidential Quality Center (QC)/ALM, Confidential QuickTest Professional (QTP)/UFT, Jira and Zephyr. I’m currently available for new opportunities within QA/Software Testing arena as Quality Analyst/Manual/Automation Tester.
• Over 6 years of experience in testing throughout Software Development Life Cycle (SDLC) and methodologies - Agile, Scrum, XP, Iterative, JAD
• Competent in performing Manual, Automated, Functional & Regression Testing on Web-based, Client-server and Mobile applications developed on various Programming Languages and Database
• Skilled using test/issue management tools - Confidential Quality Center (QC)/ALM, JIRA, Zephyr, QAComplete
• Hands-on experience on designing & executing Requirements & Test Cases, build & manage test environments, data management with Development, business & IT stakeholders
• Able to work in a fast-paced, member-focused, dynamic environments with minimal supervision
• Development & execution skills of both Manual & Automated Test Scripts using Confidential Quality Center/ALM, QAComplete, MS SharePoint, Zephyr & Confidential QuickTest Professional (QTP)/UFT
• Proficient in detailing Test Cases based on business requirements, functional and technical requirements, user stories and business use cases for various domains of AUT
• Able to understand workflows, business documents and use technical/business experience to problem-solve
• Capable of performing Backend Testing by writing Structured Query Language (SQL) queries
• Strong knowledge of System/E2E Testing and software quality assurance best practices and methodologies
• Outstanding interpersonal & communication skills, effective analytical and problem isolation skills and the ability to work both individually and in a team environment
• Technical knowledge of ecommerce software systems and technology, including platforms, browsers & iOS
• Experience building and maintaining End-to-End test automation suite to increase test coverage
• Advocate for software quality and test automation in technology and implement best practices
• Ability to work independently and balance workload to shifting priorities while ensuring quality
• Able to demonstrate excellence in verbal, written, communication, and presentation skills with technical and non-technical team members effectively.

TECHNICAL SKILLS:

Software Testing/QA Tools: Confidential Quality Center (QC)/ALM, Confidential QuickTest Professional (QTP)/UFT, QAComplete, Zephyr, Jira, TestComplete, BrowserStack

Operating Systems: Windows 7, Windows 8, Windows 10, UNIX, Linux, Mainframe

Programming Language: HTML, XHTML, VBScript, RoR, Java, JavaScript, SQL, C++, PHP, CSS, ASP.NET, .NET, Python

Databases & Networks: Oracle, DB2, MS SQL Server 2000, TOAD, MySQL, HTTP, FTP, Telnet, SMTP

Browsers & Misc Tools: Microsoft Word, Excel, Visio, PowerPoint, MS Project, Lync, Internet Explorer (IE), Firefox, Safari, Google Chrome, Opera

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Quality Assurance Analyst

Responsibilities:

• Performed Manual Testing for functional and negative scenarios and updated Management with reports for t Virgin Mobile project
• Reviewed project artifacts - Use Case, User Stories, requirements to create various project artifacts - Test Cases,, E2E Test Cases and UAT scenarios for Virgin Mobile with Assurance wireless
• Broadly used Test Foundation Server (TFS/Visual Studio) to write Test Cases, log Bugs, and Pre-production Bugs, being able to view the task and tickets to work on for the specific release.
• Assured all Defects are entered & managed with best practices throughout Bug Life Cycle (BLC)
• Attended Weekly Workload Meeting, reported to the QA Manager with reports on the status of each individual, where we stand as Team, are there any road blockers, arise any questions or concerns.
• Performed Manual, Regression, Smoke & Mobile Testing using TFS Visual Studio for various modules for the Assurance Wireless website
• Developed and maintained custom query’s for the Lifeline Application and Lifeline Customers using SQL Server
• Prioritized workload, provided timely and accurate resolutions to business, Dev team, and UAT team
• Identified defects throughout SDLC and assisted developers to reproduce & ensure defects are fixed and deployed for the current release
• Validated business & technical requirements are aligned with downstream systems by test scenarios
• Performed Backend Testing for Assurance Wireless by writing SQL in validating Lifeline Application, Lifeline Customers, eligibility by Status ID
• Worked extended hours to accommodate the needs of the business - production release nights, emergency deployments, project support, after-hours meetings etc

S oftware Test Engineer

Confidential, NJ

Responsibilities:

• Reviewed project artifacts - Use Case, User Stories, BRD & TRD to create various project artifacts - Test Cases, Test Scripts, E2E Test Cases and UAT scenarios for iTriage and iMPak Kraken
• Extensively used Confidential Quality Center (QC)/ALM Requirements module to write requirements, Test Plan module to design Test Cases and Test Lab module for executing Manual & Automated Tests
• Executed Test Cases and Test Scripts against builds & releases for development environments - Stage/Dev
• Performed Manual Testing for functional and negative scenarios and updated Management with reports
• Developed User Acceptance Testing (UAT) scenarios and matrix for Marketplace and Open Enrollment
• Setup testing environments and test data for EDI 820/834 and Claims for Manual & Automated Testing
• Generated test results of test case execution and defect resolution within Confidential Quality Center (QC)/ALM
• Performed Confidential Quality Center (QC)/ALM Administrative tasks for various projects and configured different fields & customization as a Project Administrator
• Created Requirements Verification Traceability Matrix (RVTM) to map requirements & test cases
• Assured all Defects are entered & managed with best practices throughout Bug Life Cycle (BLC)
• Performed Manual, Regression, Smoke & Mobile Testing using Confidential QC/ALM & QAComplete for iTriage for various modules - Symptoms, Doctors, Facilities, Conditions & Medications
• Developed and maintained custom function library, error handling, recovery scenarios, reporting methods and descriptive programming (DP) using VBScript in Confidential QuickTest Professional (QTP)/UFT
• Prioritized workload, provided timely and accurate resolutions to business and Dev team
• Identified defects throughout SDLC and assisted developers to reproduce & ensure defects are fixed
• Created effective Automated Suite for Membership Eligibility, Open Enrollment, Claim Status and reported test reports and Defect details after analysis to Test Manager
• Served as Subject Matter Expert (SME) resource and mentored others in development of SME knowledge
• Converted Manual Test Cases from Confidential Quality Center (QC) into Automated Test Scripts & Framework using Confidential QuickTest Professional (QTP) and advance VBScript
• Validated business & technical requirements are aligned with downstream systems by test scenarios
• Logged and tracked defects in Confidential Quality Center (QC)/ALM & Jira with best practices
• Performed Backend Testing of Open Enrollment & HIX scenarios by writing SQL in validating memberships, eligibility, plans & premiums
• Worked extended hours to accommodate the needs of the business - production release nights, emergency deployments, project support, after-hours meetings etc.

Quality Assurance Analyst

Responsibilities:

• Studied and analyzed Functional Requirements Specifications (FRS) & System Design Specifications (SDS) and interacted with BA/Developers for walkthrough meetings and JAD sessions
• Developed Test Plans, Test Cases to test workflows and end-user scenarios for all testing activities
• Automated stable test scenarios for Regression Testing using Confidential QuickTest Professional (QTP)/UFT by advance VBScripts skills
• Evaluated web and back-end functions according to user requirements to perform Regression Testing
• Created functional & non-functional Test Cases verifies GUI & Database of Claims and Geico Express
• Worked closely with development & BA team in debugging and reproducing defects using Confidential QC & Jira
• Exported defect reports from Jira & Confidential Quality Center (QC), and submitted daily to QA & Dev Lead
• Reviewed all functional and design specs to fully understand Test Deliverables for MPCT
• Used Confidential Quality Center (QC)/ALM in creating detailed & functional Test Cases from Test Plan module
• Executed regression test suites from Test Lab module of Confidential QC/ALM
• Created Automated Test Scripts using Confidential QTP/UFT from suite of Manual Test Cases using VBScript for Medical Provider Claim Tracking (MPCT), Claim processing and Geico Express modules
• Performed comprehensive testing to prevent introduction of defects into Dev, Stage, UAT & QA environments
• Worked with QA Manager to set test milestones and deliverable from a strategic and planning perspective
• Configured test environments and test data for Claims & Geico Express
• Worked with Dev team to plan and run performance tests against DB, REST API and Web Services
• Performed Backend Testing to validate stored procs, jobs, and triggers for Claim status
• Precisely identified and prioritized defect reports based on Priority/Severity at Confidential Quality Center (QC)
• Performed Cross-browser Testing against multiple browsers and environments using BrowserStack
• Acted as the front line Point of Contact (PoC) for QA team for projects and releases with internal/external customers (IT & Business) & onsite/offshore teams
• Performed End-to-End Testing and User Acceptance Testing (UAT) efficiently as per Test Strategy and Test Plan following SDLC methodology
• Analyzed and prioritized software issues in Defects module of Confidential QC/ALM after discussing with Dev Lead
• Maintained Test Automation Framework to add TCs of new features and executed after builds & releases

Software Tester

Responsibilities:

• Used Confidential Quality Center for logging & reporting Defects and followed up with dev team to verify Defect fixes
• Worked with scrum and dev team in overseeing bug tracking, test prioritization, test automation and releases
• Created Test Plans, Test Scenarios and Requirements Traceability Matrices for e-commerce scenarios
• Created and executed automated and manual test cases for requirement validation, integration, regression, and usability testing for online checkout throughout sister sites
• Attended Lessons Learned & Project Review sessions, and identified potential quality process improvements
• Performed 508 compliance testing for both internal and external projects
• Developed End to End, System Test Plan, UAT (User Acceptance Test) plans & strategies and executed tests in test labs for functional, integration and regression testing
• Played active role in the design & development of automation test strategies involving automated test sets using user defined Functions/Function Libraries, Database Verification & Data-Driven tests
• Closely interacted with developers in Agile/Scrum methodology & intense environment to verify proper test scenarios, Defect resolution and maintain Requirements Traceability Matrix (RTM)
• Developed robust Test Scripts to increase automation coverage using Confidential QuickTest Professional (QTP)/UFT for website for Old Navy, Banana Republic and Gap
• Created and executed Test Scripts, Test Cases, and Scenarios that determined the optimal system functions & performance according to specifications
• Automated existing Manual Test Cases in Confidential QuickTest Professional (QTP) using Functions, Datatable, Descriptive Programming, Recovery Scenario & advance VBScripting
• Engaged with Software Development Life cycle (SDLC) process in creating Test Case & Test Scripts
• Created daily and weekly QA Testing Summary reports to provide status for QA related activities
• Worked with developers throughout Bug/Defect Life Cycle (BLC) and with Business Analyst, SMEs (Subject Matter Experts) & UAT Testers to verify & fix Defects.