SUMMARY:

• 14 years of proven experience with an earned reputation of meeting deadlines and delivering critical solutions in different phases of Quality Process
• Over 5 years of experience as Scrum Master
• Rich experience in Managing & Leading the Offshore & Onsite QA /Project Team
• Over 13 years of rich experience in implementing Manual QA Process
• Over 5 years of experience in creating Automation Test scripts using QTP
• Extensive experience in mentoring and guiding the testing teams in implementing the industry QA process & standards
• Extensive experience in managing and leading the Health Care IT projects developed based on the process guidelines and frameworks of HIMSA and HIPAA
• Hands on experience in back end validation techniques (DML, DDL, DCL) using MS SQL Server
• Rich experience in testing the REST API and WSDL using SOAP UI
• Extensive experience in developing the Test Templates and Test Governance/Strategy
• Rich working experience in all the Phases of Software Test Life Cycle and Software Development Life Cycle(Waterfall, Agile Scrum, Agile TDD, Waterfall Agile)
• Extensive experience in implementing Traceability Matrix , generating Test Result Documents and BPT using Confidential ALM
• Good knowledge in performance testing techniques ( Load, Stress, Performance and Volume testing ) using Load Runner

TECHNICAL SKILLS:

Software Testing: Manual Testing, Automation Testing, Back End Testing, Web Service & API Testing using SOAP UI, SAP Interface Testing, Mobile Application Testing, IVR Genesis application testing

Testing Tools: QTP, Load Runner, JIRA, Confidential Quality Center, Rational Clear Quest, Microsoft Test Manager

QA Methodologies: Black Box testing, White Box testing

Databases: MS SQL Server

MS Office: Excel, Word, PowerPoint, Outlook

Domain Knowledge: Health Care, Retailer, Banking, Call Center

Operating Systems: Windows, UNIX

Testing Concepts: STLC, Testing Levels, Testing Types, Test Planning, Test Scenario Development

Tools: & Utilities MS TFS Web Based Tool, EDIFECS Transaction Management, EDIFECS, SpecBuilder, Ultra Edit

Scripting: VB Script, Java Script, Data Stage

SPECIALTIES:

• Requirement Analysis
• Test Governance
• Test Consultant
• Leading Coordinator
• Documentation & Presentation
• User Acceptance Testing

PROFESSIONAL EXPERIENCE:

Confidential

QA Manager /Scrum Master

Environment: s: OnBase v15, OnBase Client & Onbase Thick Client, Web Based Application

Tools: & Technologies: UFT, Java, Confidential ALM, Confidential Sprinter, VMS, Vera Stream, SOAP UI, .Net, SQL Server 2008

Responsibilities:

• SCRUM Master for multiple Agile projects
• Designed the Test Governance and different Testing Template Documents
• Managed the Test Coordinators & Testers for Small, Medium and Large Scale Projects
• Analyzed the gaps in the existing Testing Methodologies and defined the new Testing Process
• Directed the testing team in implementing the new testing process across multiple projects
• Member of the PPWG(Project Prioritization Work Group) and Change Control Board
• Provided approvals and sign offs for the Requirements and Test Moves from Unit, Test, UAT & Production in the Change Control Board meetings
• Coordinate and Manage all the testing activities in different testing phases by closely working with the BSA/Test Coordinators and SMEs to ensure the Working Product with High Quality
• Worked closely and diligently with Director of Applications & Project Management, Product Owners and Executive Leadership Team in prepping and communicating the process changes in Testing to the different departments in IT and Customer Facing Teams
• Analyzed the Potential Project Risks and communicated the Contingency & Mitigation plans in the PPWG Meetings, CCB Meetings, Go - No Go Meetings and ELT Meetings
• Escalated the obstacles and impediments faced by the Project Team and made sure that the Project Team never missed the deadlines
• Documented the Training Material for the different Testing Processes and Quality Center
• Trained Testing Coordinators and SMEs on how to use QC
• Oversee testing activities for different Projects and directed the team of Test Coordinators & Testers on completing the Robust testing in different Testing Phases with in the given deadlines
• Make sure that the Test Coordinators communicated the identified issues are prioritized and all the high and medium priority defects are resolved by the development team in all the different Levels Of Testing by getting daily and weekly bug reports & Defects list with Priority from the Testing Coordinators and Testers
• Provided weekly Status on Testing in different Testing Life Cycles and Agile Scrum Projects to the Customer Team, Application Development Manager, Executive Leadership Team Members

Confidential, Nashville,TN

QA Co-ordinator

Environment: s: Windows 7, Web Based Application

Tools: UFT, Java, Confidential ALM, RationalClearQuest, Squirrel SQL, SAP, SOAP UI, Loadrunner, Confidential Sprinter

Responsibilities:

• Managed the automation teams in automating the application using QTP
• Lead the team in breaking down the requirements in to Test Scenarios & Test Cases for validating the functionality of the Confidential Application.
• Lead the team in documenting the detailed Test Approach, Test Planning, Test Case Execution
• Provided Weekly Status reports for different projects on the QA Activities to the QA Director and Product Owners
• Involved in the Defect Triage meetings
• Performed the Admin activities using the Ecommerce App
• Managed the teams in implementing the concept of mirroring for the Web Applications using Confidential ALM Sprinter
• Lead the teams in implementing the cross browser testing, security testing for the first Involved in testing the EIV app in ANDROID and MAC OS

Confidential, Nashville TN

QA Lead

Environment: s: Windows 7, Web Based Application

Tools: Meta Storm, Meditech, Quality Center, SQL Server 2008,.NET,Microstrategy

Responsibilities:

• Managed & Mentored an offshore and onsite teams sized 6
• Acted as a focal point and leader to all quality related programs - Directed QA activities to ensure maximum quality and effectiveness.
• Supervised and guided quality managers and departments to establish quality standards as per industry and market requirement.
• Directed employees to ensure highest standard of quality so that the organization meets both internal and external requirements - Ensured that all quality standards are met by all departments, by explaining the importance of maintaining quality standards.

Confidential

QA Lead

Tools: Quality Center, SQL Server 2008

Environment: s: Windows 2000 Server, Client-Server Architecture, SNAPPY & Chair Side SNAPPY

Responsibilities:

• Managed & Mentored an offshore and onsite teams sized 6
• Acted as a focal point and leader to all quality related programs - Directed QA activities to ensure maximum quality and effectiveness.
• Supervised and guided quality managers and departments to establish quality standards as per industry and market requirement.
• Directed employees to ensure highest standard of quality so that the organization meets both internal and external requirements - Ensured that all quality standards are met by all departments, by explaining the importance of maintaining quality standards.
• Worked in coordination with other departments in implementing the quality standards and benchmarks - Developed new matrices and benchmarks of quality standards, directed towards improving performance of departments.
• Evaluated and compared performance of different departments to establish quality standards - Worked closely with human resources departments to develop performance improvement programs and appraisals.
• Procured QA software tools, developed QA procedures and established quality assurance methodologies/standards in order to clarify the quality objectives of the organization.

Confidential, Nashville

QA Lead/Scrum Master

Tools: EDIFECS, Oracle, EDIFECS Transaction Management, EDIFECS- SpecBuilder, Quality Center, Ultra Edit, Ultra Compare,UNIX

Environment: s: Oracle, SQL, Windows 2000/XP, Microsoft Office Suite, SharePoint, Microsoft Project Server (MSPS), Microsoft Access, CMOD, Confidential Quality Center 10.0, Citrix, MS Visio, Business Objects, EdifecsSpecbuilder, Edifecs Transaction Management, TN Anytime, Agile

Responsibilities:

• SCRUM Master for multiple Agile projects
• Ensured that the organization’s standards meet legal compliance and clients’ expectations
• Managed the Test Coordinators & Testers for Small, Medium and Large Scale Projects
• Designed the Test Governance and different Testing Template Documents
• Analyzed the gaps in the existing Testing Methodologies and defined the new Testing Process
• Worked closely with Director of Applications & Project Management and defined the Project Quality Gates for all the Phases of SDLC Methodologies(Waterfall & Agile Scrum)
• Directed the testing team in implementing the new testing process across multiple projects
• Analyzed the database field mappings for the various segments, elements in the 277 X12 & XML File and documented the Tables and the field names used.

Confidential

QA Lead/Manager

Environment: .Net Workflows, ASP.Net, SQL Server 2008, QTP, Quality Center, Buddy Test, Mud Pit, DR-Site, Live Site

Responsibilities:

• Managed and Mentored a team of 3 Offshore QA testers
• Involved in designing & developing the Tasks for the Sprints
• Involved in giving the time estimates to each QA Tasks in every PBI Item
• Assigned various QA Tasks to the offshore QA Team and reviewed the work done by the offshore team on a daily basis.
• Involved in breaking down the Requirements for various PBI Items to HLBTS & Test Cases required to perform various types of testing
• Ensured that the HLBTS and Test Cases developed met the Acceptance Criteria specified for the Business Requirements.
• Worked closely with development teams in investigating the root cause of the defect for the various defects logged by both onsite and offshore team
• Involved in providing the Steps for Reproducibility, Screen Shots and updating the R&D Comments for the defect once the Investigation and Root cause analysis is done.
• Involved in performing various types of testing, such as Sanity Testing, BAT/BVT, Functional, Regression, Retesting, END-END Scenarios Testing, Look and Feel/Cosmetic Testing, GUI Testing on the builds deployed to various environments .
• Coordinated with Developers for Defect Triage and Defect Analysis and provided the details required by the development team
• Tracked, Reviewed, Analyzed and Compared the defects using the Defects tab in Confidential Quality Center
• Involved in Root Cause analysis if a defect is identified in two different scenarios.
• Developed and executed the Adhoc Regression Scenarios and Exploratory Testing Scenarios for several Requirements
• Provided the Test Results for different cycles using the Release Module available in QC

Confidential

QA Lead/Manager

Environment: .Net Workflows, ASP.Net, SQL Server 2008, QTP, Quality Center, Buddy Test, Sandbox, DR-Site, Live Site(Production)

Responsibilities:

• Managed and Mentored a team of 6 offshore QA Testers
• Involved in designing & developing the Test Plans for the Sprints
• Involved in testing different features of Confidential such as Easy Scan, N2 Curriculums & Equivalents, Report Generations, Report Validations
• Involved in designing & developing the excel document templates for implementing Coverage Matrix Using QC
• Involved in designing and developing the End To End Test Scenarios
• Involved in designing & developing Test Scenarios(General & Complex Scenarios required for Regression Testing & New Code Changes Testing) documents for various Complex features in Confidential
• Involved in developing the Test cases for the Test Scenario Documents
• Involved in ensuring the test plans and test cases developed met the business requirements of the client.
• Involved in developing the Automation Scripts for the Test Data used in the Test Cases
• Maintained automated test scripts using QTP for Functional, Retesting and regression testing.
• Enhanced the test scripts by inserting various checkpoints, synchronization points and parameterized data using QTP
• Involved in performing various types of testing, such as Installation, BAT, Functional, Regression, User Acceptance, END-END and GUI on different modules in the released build.
• Coordinated with Developers for Defect Tracking and Defect analysis
• Tracked, Reviewed, Analyzed and Compared the defects using the Defects tab in Confidential Quality Center
• Worked on Test Coverage Matrix (Mapping the defects to Test Cases and Test Cases to the Requirements for the Test Cases Tested in different releases during the Sprint Cycle) using different modules available in QC.

Confidential, Chicago, IL

QA Consultant

Environment: C#.Net, SQL Server 2000, Selenium, Quality Center

Responsibilities:

• Successfully lead an offshore team with a size of 5
• Implemented key word driven and Data Driven frame works
• Worked closely with development teams in investigating and correcting software bugs and deficiencies based on the testing results.
• Coordinated with Developers for Defect Tracking and Defect analysis
• Created new company wide quality assurance strategies and processes.
• Mentor, lead task planning, case creation, coverage analysis, automation strategy, and execution during sprint release cycles for newly hired local team & offshore in the Ukraine and India.
• Conduct daily stand up meetings, burn down analysis, and report daily sprint status and performance metrics to executive team for multiple products.
• Created and maintained bug reporting and test case management system using TFS 2008 and Confidential Quality Center 10.
• Worked directly with IT hosting team to facilitate enhanced quality release processes for our SaaS based customers.
• Design and configure general lab and load testing environments utilizing VMware ESX server technologies for shared QA and development use.
• Performed hands on testing of multi-tier web based enterprise products founded on .NET, SQL, IIS, Oracle, and Autonomy.

Confidential, Denver, CO

Sr QA Analyst

Environment: IBM VC++, VB.NET, QTP,MS Excel, SQL SERVER XML, Load Runner, QTP, Quality Center

Responsibilities:

• Analyzed the Business, Functional Requirements and stream lined the Testing Activities
• Involved in developing the Test Plans and Detailed Test cases based on the Use case, Business Requirements and functional specifications documents.
• Involved in all the phases of STLC for the assigned components.
• Involved in Creating and executing the Virtual User Scripts and Test scenarios using the Load runner
• Involved in performing stress, load performance testing using Load Runner
• Performed Functional, System, GUI, End to End, System, Installation, Compatibility, Sanity, Retesting and Security testing
• Customized the scripts according to the requirements by inserting check points, parameterized the script, conditional statements and loops using QTP.
• Analyzed the results, tracked the defects and generated reports using Confidential Quality Center
• Performed Regression test to ensure product integrity after modifications and enhancements.
• Executed the queries in the test databases using SQL Queries
• Worked with Technical staff to validate test requirements, resolve design issues and software defects
• Involved in creating the UAT Test Plan and subset of the Functional Test cases for UAT Test

Confidential

Test Engineer

Environment: Abinitio, Unix, SQL Server 2005, QTP, MS Excel, Business Object

Responsibilities:

• Involved in testing the graphs developed using the GDE in Abinitio.
• Involved in validating the back end data using SQL queries
• Involved in all phases of STLC for assigned components
• Worked closely with development teams in investigating and correcting software bugs and deficiencies based on the testing results.
• Generated test Cases by covering all the requirements based on the FRS and Use case document for different functional features of the different modules in the application
• Involved in performing various types of testing, such as Installation, BAT, Functional, Regression, User Acceptance, End- End Scenario and GUI testing for the different functional features in different modules of the application
• Performed Functionality, key word driven and Data Driven Testing for different test scenarios covering all aspects of project functionality using QTP
• Enhanced the scripts by inserting various checkpoints, synchronization points and parameterized data using QTP.
• Involved in load and stress testing using Load runner
• Tracked, analyzed and documented defects using Confidential Quality Center