SUMMARY:

• Resourceful and dynamic QA Manager with 12+ years of experience in Quality Assurance for enterprise wide applications pertaining to Insurance, Banking, Retail, Finance and Storage domains coupled with an extensive understanding of different testing methodologies.
• Efficient time management, effective communication, quick decision making, inspiring leadership, diligent planning skills, quick learning, multi - tasking, working under shifting priorities and moving deadlines in a fast-paced environments including onshore/offshore delivery models.
• Proven hands-on experience with quality assurance practices including project plan development; test strategy documentation for functional, automation and performance; review test plan development, test scenarios, test data, test cycle estimations and test environment setup.
• Very knowledgeable in implementing Automation Testing and successfully executed automation projects from scratch.
• Proven experience in coordinating environment setup with IT, strategizing and executing performance testing projects.
• Well versed in building a QA department which includes implementing standards, documenting quality practices, setting up different testing competence teams and managing the same.
• Expert in assessing vendors for various testing competencies including Management Tools, Automation, Performance and Data Management solutions.
• Very experienced in a wide range of testing including but not limited to Web Service based, Content Management, Rules based, POS, ETL, Java/.Net, Data warehouse, Anti money laundering (AML), AJAX, BI/BO, Client/Server based, etc.
• Strong interpersonal skills in motivating/developing team leaders and team players.
• Certified SCRUM Master from Scrum Alliance.
• Currently pursuing PMI-ACP certification.

PROFESSIONAL EXPERIENCE:

QA Manager

Confidential, Glendale, CA

Skillset: Storage domain, SOASTA Cloud Test, Selenium, DevSuite, Visual Studio TFS (Agile) & Microsoft Project

Responsibilities:

• Hire and mentor QA Engineers to ramp up the QA Team (functional, automation and performance testing) onshore and offshore.
• Make and enforce QA policies and practices including proposal and creation of templates for various QA deliverables and documents.
• Create defect workflow, define defect SLAs and conduct defect triage meetings.
• Work with market leaders to identify the different testing tools for test management, test automation and performance testing.
• Manage personnel, tools, processes, and schedules to deliver on time.
• Partner with business owners and technology director to review requirements and advise on the testing strategy for each project.
• Adapted pair programming and TDD model based on project schedule.
• Build automation test strategy, functional test strategy and performance test strategy for projects.
• Responsible for managing issues/risks during testing and to prepare a mitigation plan.
• Work on sprint planning, card estimations and test cycle estimations for the projects.
• Resource planning for the fiscal year, budget estimations and allocations to projects.
• Setup test lab to replicate production setup which includes setting up payment devices, iPad, Check scanner and gate controller software systems like Storlogix/PTI.
• Reviewed SOWs and invoices for the resources and vendors.
• Implemented SOAP UI testing for IVR and backend testing.
• Coordinated test environment setup plans with applicable test data, hardware, certificates and software installations.
• Partner with operations and business to prepare the team for User Acceptance Testing and Training.
• Work with leadership to determine the Beta testing plan, decide on any strategic approach changes and go/no-go decisions.
• Stepped in to help in project management when needed.
• Designed and implemented test/defect naming conventions for the team.
• Identified potential in the team and motivated with directions on further learning/growth opportunity
• Initiated the idea of documentation in areas of backend jobs, business calculations and configurations to eliminate the dependencies.
• Reviewed test metrics, assessed productivity and actual completion every week and worked with team for the changes in test approach.

Test Manager

Confidential, Columbus, OH

Skillset: Microsoft Project, SharePoint, End to End test management, Test Planning, Test Strategy, ETL, SAP based projects, BI/BO reporting, Essbase, GEMS product, ALM and Banking domain knowledge

Responsibilities:

• Responsible for end to end test management of the project, which includes managing system integration, user acceptance testing, automated regression testing and non-functional testing.
• Responsible for managing issues/risks during testing and to prepare a mitigation plan.
• Work with teams to get requirement, test cases and data traceability in quality management tool.
• Conducts DRB’s for defect resolutions and triage.
• Create test strategy, integrated test plan, and risk analysis document for the project.
• Prepare detailed test plan for everyday tracking and delivery
• Work on Entry-Exit criteria for System and User test signoff.
• Ensure the overall test data bed needed for end to end testing is being setup.
• Produce test metrics/reports to the leadership.
• Mentor and support the offshore testing team.
• Manages multiple projects at the same time, with more than 15 impacted applications.

Agile Line Test Manager

Confidential, Columbus, OH

Skillset: Agile, SOAP UI, FileZilla, SQL Developer, Mobile application testing, Database testing, Insurance Domain knowledge, Exact Target, Omniture tracking, Documentum and Clarity RTC

Responsibilities:

• Attend release planning, estimate and plan for monthly releases for all applications.
• Submit test data requests and work with the test data management team.
• Work with service consumers and providers for testing dependencies.
• Work with Performance testing team for NFR validations.
• Plan and co-ordinate system, performance and user acceptance testing.
• Review test scripts with the team, business and external teams.
• Follow up on test progress, defects with internal and external teams to closure.
• Work with iteration manager and project manager for upcoming iterations and releases.
• Attend requirements walkthrough session and identify saves.
• Generate testing reports and metrics in different phases of testing.
• Backend testing, Services testing using SOAP UI, Mobile testing in the app and the web, Data feed testing for websites.
• Recognized by the management for helping external teams in testing dependencies and having a closer eye to the details of any open item that needs to be tracked to closure.

Test Manager

Confidential, Phoenix, AZ

Skillset: Microsoft Project, Sharepoint, End-to-End Test Management, DataPower, Credit card domain knowledge

Responsibilities:

• Responsible for end-to-end test management of the project, which includes managing assembly, system integration, user acceptance testing, regression testing and non-functional testing.
• Work with teams to get requirements, test cases and data traceability.
• Conducts DRB’s for defect resolutions and triage.
• Created test strategy, integrated test plan, and risk analysis document for the project.
• Worked on Entry-Exit criteria for Assembly, System and User test signoff.
• Reviewed test approach, test conditions, traceability matrix and data setup needs from all impacted applications including data migration.
• Facilitated test data for integrated testing and coordinated availability of test environment during testing and drove issue resolutions being the first point of contact for escalations.
• Produced test metrics/reports for the leadership.
• Worked closely with Business for UAT execution and business signer conditions.
• Mentored and supported the offshore testing team.
• Managed multiple projects at the same time, with more than 15 impacted applications on each.
• Recognized as a suitable candidate for managing one of the top 100 projects and appreciated by the leadership for the project being rated G1+ in business survey.

Test Lead

Confidential, Richmond, VA

Skillset: Rules based testing, XML(Webservices) based testing, POS testing, Content Management testing, AML testing, Stubbed testing, VBScript, QTP, Unix, TOAD, Card services(AML) and Booking (TSYS) domain knowledge

Responsibilities:

• Participated in technical design discussions and requirement analysis.
• Mentored new team members onshore and offshore.
• Hands-on testing with interfacing system during System Integration Testing and UAT.
• Prepared high level test design, conducted test case review meetings and defect review meetings.
• Reviewed, optimized and executed automated QTP test scripts.
• Produced testing metrics and reports to project & quality assurance managers.
• Prepared the Business Assurance Strategy document with risk and mitigation strategies.
• Extended support to the performance testing team with system knowledge.
• Appreciated for optimizing automated regression scripts.

Test Lead

Confidential

Skillset: FSecure, Putty, CruiseControl, JIRA, Rational Clearquest, Black box testing and Beyond Compare

Responsibilities:

• Responsible for the creation of the test plan, test strategy document, test estimate for work package and defining the scope of testing.
• Planned/facilitated status review meetings with the client and project manager.
• Produced testing reports/metrics to be submitted to business, project & QA managers.
• Hands-on testing during time crunch on the website, logged defects and tracked them to closure.
• Deployment through Cruise Control, tested flat files through f-secure as tool.
• Reviewed test cases prepared by the team, assign tasks and oversee effort till completion.
• Ensured all requirements, test cases and defects were logged into the test management tool - JIRA and tracked all defects to closure.
• Awarded by the company for delivering a fixed price project successfully, within the given stringent timelines.

QA Analyst

Confidential, Dublin, OH

Skillset: Black box testing, Usability testing and HP QC

Responsibilities:

• Actively participated in all business requirements to get a strong hold on the project.
• Communicated frequently with technology leaders to ensure adherence to schedule and quality output of test results.
• Designed and submitted test scenarios for review.
• Created detailed test cases and executed them.
• Logged and tracked defects to closure in Quality Center.
• Attended project DRB meetings.

Senior Tester

Confidential, Simi Valley, CA

Skillset: Siebel testing (Black box), Mainframes testing, Business2Business testing, IBM MQ testing ( Webservices testing) and Test Director

Responsibilities:

• Worked with business SMEs to understand the Business Requirements and Technical Functionalities of the project.
• Designed and created test scenarios. Logged defects and tracked them to closure in Test Director.
• Created a Traceability Matrix for each testing cycle.
• Mentored new team members on the domain/application.
• Awarded by business partner and company for excelling in the areas of testing.