SUMMARY:

• Sixteen years of delivering outstanding customer support and service for a wide range of business enterprises through both face - to-face customer interactions and electronic communications.
• Effective document management and document quality control.
• Able to provide outstanding administrative support for any level of management.
• Experience in the procurement of hardware and software equipment. Ability to install, configure and repair select hardware/software technology.

TECHNICAL SKILLS:

Computer Applications: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Adobe Acrobat, Turning Point 5, SharePoint, and Lotus Notes.

Operating Systems: Windows 7 and Mac OS X.

Customer Services (Help Desk Support): phone, face to face and email support.

Administrative Support: 60 wpm, file documents, data entry, report preparation, setup meetings and coordinated internal projects, and conferences.

Information Technology: corporate trainer, help desk representative, project management, software installation and configuration, hardware support, MCP Certified (Windows NT 4.0) and computer equipment buyer, and SumTotal Learning Management System administrator.

PROFESSIONAL EXPERIENCE:

Confidential, Maryland

Quality Document Control Administrator

Responsibilities:

• Manage Document Control process.
• Route QMS Documents to Quality Team for Review & Approval.
• Gather and record approval records (i.e. emails).
• Prepare approved QMS Document for official publication/release.
• Archive previous version.
• Upload new version.
• Send out Publication Notice via email to E&S FSO.
• Update Document Control Status Report.
• Create & maintain Quarterly Publication Schedule
• Manage E&S FSO PME QA SharePoint site
• Give access/permissions when requested
• Address requests from E&S FSO Quality Team
• Manage Projects File SharePoint site
• Create Project File requests
• Address requests/questions from users
• Manage and maintain E&S FSO POC Matrix for CATS
• Manage and maintain QA/QC database for Buy Online
• POC for the Project Management/Project Coordinator Report

Federal Contractor Jr. Project Manager/Document Specialist

Responsibilities:

• Coordinated with Subject Matter Experts and Program Managers to ensure course material updates are incorporated and maintain version control.
• Performed document editing and creation to specification.
• Coordinate document production process.
• Project Management of TDP programs as assigned.
• Liaison to key Centers for Medicare and Medicaid Services contacts and print shop contact for the Centers for Medicare and Medicaid Services ESS contract as assigned.

Independent Contractor

Responsibilities:

• Conducted telephone and/or email surveys with present (New Hires) and former (Terminated) employees about their experience working with Citi Trends stores.
• Created weekly and monthly summaries of my daily activities.
• Updated weekly reports from District Managers to Regional Managers about each store’s manager and associate manager’s employment status.

Document Specialist

Responsibilities:

• Maintained, updated and assisted with the Learning Management System, utilized by the Centers for Medicare and Medicaid Services, duties included the following:
• Updated the enrollment specialist score chart.
• Updated the Learning Management System team's calendar.
• Sent out the agendas and the meeting minutes for the Learning Management System team's meetings.
• Created and audited the class activities.
• Updated the weekly audit summary.
• Updated the training department's administrative chart.

Administrative and Documentation Support II

Responsibilities:

• Maintained, updated and assisted with the LMS, utilized by the Centers for Medicare and Medicaid Services organization.
• Assisted with the resolution of helpdesk request for the LMS.
• Extracted data and created evaluation reports for government clients.
• Provided an analysis of the feedback, the assessments, and the raw data.
• Assisted in the production of management plans, technical documents, and presentation graphics.
• Integrated graphics into the reports.
• Gathered, analyzed and arranged technical information.
• Maintained version control of project documents.
• Performed document retrieval through the use of an electronic or paper document repository.
• Maintained files and prepared correspondence.
• Performed data entry functions and verified data entered.
• Performed administrative and document support duties.

Documentation Specialist

Responsibilities:

• Assisted clients in the processing and managing of files for the creation and archiving of print documents in an on-demand environment.
• Created, assembled and edited the large volume, complex documents with the use of BroadVision, QuickSilver and Exstream Dialogue - (Converted from BroadVision QuickSilver to Exstream Dialogue in November 2008).
• Worked on several other clients’ conversion to Exstream Dialogue.
• Managed changes and controlled consistent layouts of the benefit packages for one of AON’s biggest clients.
• Worked independently and followed through on assignments with minimal supervision.