SUMMARY:

• Industry experience in UAT Testing, Automation Testing, Information Technology, Military Technology, Business, Data, and Compliance Analysis.
• QA/UAT STB Testing
• Defect Tracking (JIRA) Selenium (IDE/Web driver)
• Manual Testing Firebug/Eclipse/JAVA
• Test Rail/HP QC SQL DB iOS/Andriod/Win Testing Performance Test (Jmeter)
• Data Device Testing Telecommunications
• TCP/IP/DNS/UDP/3G Network Technologies

PROFESSIONAL EXPERIENCE:

Confidential

QA/UAT Analyst

• Responsible for Manual Testing of functionality, regression, migration, and performance of Charter’s Communications SKYUI Spectrum Digital TV Video Service Systems.
• Conducted. Wrote, and executed various test scenarios/test cases for Mobile Application Testing via the following devices: Roku, ipad/iphone, Samsung and Kindle. (Utilizing Tools such as: Perfecto Mobile, Reflector, and Team Viewer) - Installed Charter Application on iOS,Andriod, Window devices, and conducted test on: Browsers, Install, updates, upgrades, versions, settings, and other environment changes.
• Developed test plans, test suites, and test cases based on requirements and design documents for testing Company’s (DVR/Video On-Demand/EPG Data/Caller ID/Guide/Settings/Cloud Based TV Services).
• Setup working environment in the Master Head-End and Various Hub locations (STBs, Slings, HDMI, Component/Composite Cables/Routers)
• Worked with the client, team lead, developers, product owners, and business analyst to define user acceptance test cases (UAT).
• Executed test cases (via Test Rail) and MS Spreadsheets to ensure proper functionality of the application.
• Accurately logged any findings (defects or bugs) found while testing using JIRA tracking tool.
• Conducted and executed various test scenarios/test cases via the following STB (Set-Top-Boxes) equipment: Scientific Atlanta, Cisco, Motorola, (SD/HD/DVR) models.
• Ability to properly decipher and label the priority and severity of defects, and to properly escalate findings to Team Lead and other product owners.
• Complete understanding of SDLC model and methodologies.
• Excellent analysis and problem solving skills.
• Ability to handle multiple priorities in a dynamic fast-paced environment.
• Worked in an Agile environment which include (Daily stand-up calls, Daily defect calls, and a variety of War Room calls)
• Conducted User Story Analysis and Test Estimates and assigned User Stories to UAT Team.
• Responsible for Writing and converting previous manual test cases into automation test cases via the DP Automation and (JAVA-Eclipse w/ Selenium Webdriver) Automation Tools.
• Responsible for creating, updating, editing, and maintaining the teams various reports (Traceability Matrix, Defect Tracking Matrix, Spectrum UAT Matrix, Ad-Hoc Testing and Reports).
• Worked as a Team Lead for last year of the project.

Confidential

Quality Assurance Analyst

• Responsible for manual testing and automation testing of functionality, regression, performance, and system of Money Gram’s national and international web application (JAVA - Eclipse, Selenium IDE/Webdriver, HTML, XML, Firebug) and client-server application systems (SQL).
• Used MoneyGram’s ecommerce financial domain (Website) to conduct test for Money Gram’s financial transactions (Send/Receive Funds).
• Developed test plans and test cases based on requirements and design documents.
• Worked with the client, team lead, and business analyst to define QA test cases.
• Executed test cases and test scripts (via HP QC and Excel sheets) to ensure proper functionality of the application.
• Accurately logged any findings (defects or bugs) found in test case using JIRA tracking tool.
• Complete understanding of SDLC model and methodologies.
• Working knowledge of Bank Security Act and AML Regulations, USA Patriot Act, Office of Foreign Assets Control.
• Excellent analysis and problem solving skills.
• Converted Manual Test cases to Automation Test Cases via Selenium IDE/Webdriver and Perfecto (Mobile Apps).
• Conducted Performance Testing (Load and Stress) on the Client’s HTTP website (Utilizing Apache JMeter).
• Conducted. Wrote, and executed various test scenarios/test cases for Mobile Application Testing via the following Operating Systems: iOS/Andriod/Windows (Utilizing Tools such as: Perfecto Mobile, Appium, Selenium Webdriver).
• Ability to handle multiple priorities in a dynamic fast-paced environment.
• Superior skills and knowledge of MS Word, MS Outlook, MS Excel, MS Access, and SQL server.

Confidential

Mortgage Underwriter

• Obtained and perfected all required documents for borrower’s eligibility for mortgage assistance.
• Assessed and determined credit risk, fraudulent activities, and red flags when making final decision on loans.
• Calculated all sources of income, housing/debt ratios, and borrower’s credit worthiness.
• Processed and accepted various forms of financial payment through the company’s automated payment system.

Confidential

Product Technician II

• Assisted pharmacist (Wal-Mart, Walgreens, CVS, and various Local affiliates) with processing client’s prescriptions, drug updates, and computer equipment within the company’s software system.
• Troubleshot product issues with clients thru UNIX telnet sessions, file transfer protocol, TCP/IP, UDP, and remote desktop access which allowed for faster real-time resolution and overall customer satisfaction.
• Troubleshot network printers, file sharing, file transfer, connectivity, installations/configuration, and logon issues (via UNIX environment).
• Used Unix Shell scripting in order to add files, add/delete pharmacist, add prescriptions and drug data, and system updates to the Pharmacist Confidential systems.

Confidential

QA Analyst

• Executed client side systems for Confidential &T’s mainframe systems, printers, DNS server, and data devices.
• Executed Tested and Troubleshot Network Technology issues (TCP/IP/UDP/CDMA/3G/4G/GSM/LTE) using Wireshark analyzer.
• Conducted daily database (MySQL) and system upgrades.
• Utilized excel spreadsheets to create Test Cases/Test Scripts.
• Utilized JIRA to log defects and bugs
• Served as SME to over 20 agents which reduced the need of additional company funds towards formal training activities.

Confidential

QA Activation Analyst

• Responsible for processing, testing, and troubleshooting client’s digital TV, High Speed Internet, Video Services, and VOIP services.
• Tested and Troubleshot Network Technology issues (TCP/IP/UDP/CDMA/3G/4G/GSM/LTE)
• Modified, deleted, and retrieved info from MySQL database in regards to customer’s personal and geographic account information in order to create data analysis reports.
• Utilized excel spreadsheets to create Test Cases/Test Scripts.
• Utilized JIRA to log defects and bugs

Confidential

Technical Support Specialist

• Responsible for troubleshooting residential and corporate accounts with billing and data device issues.
• Provided setup for user’s email accounts, text messages, voice mail, and system provisioning.

Confidential

IT Specialist II

• Supervised team of 15 IT Specialist to control, maintain, and install tactical communication equipment for proper operations for sea and shore communications.
• Created Test Plans and Test Cases for conducting and executing manual test for various shipboard equipment (KG-84/KG-17/KG-194/SAS).
• Conducted system upgrades, downloads, installs, data testing, account setup, and messaging dissemination for 900+ users aboard the USS Boxer and USS Fletcher.