Team Lead Resume

SUMMARY:

My 8+ years of IT experience has covered software development as well as QA.
This diversity skill set allows me to implement fast and efficient code that encompasses a full set of unit test cases.
I am looking for a role which will continually challenge my abilities and improve myself.

TECHNICAL SKILLS:

Tools: Eclipse, Web Browser Debug Tools, Git, Stash, Jira, Confluence, Quality Center, Android Studio, MS Office

Working Knowledge: Javascript, JQuery, Java, CQ5, Bash, HTML, CSS, Angular 1, SQL

EXPERIENCE:

Confidential, Atlanta, GA

Team Lead

Responsibilities:

Successfully located and improved areas in the Confidential main shopping flow by implementing tracking variables to follow user clicks through the sales process.
Created a more easily upgradable Confidential mobile support site with core architecture changes.
Reduced company costs and established a stronger control over site infrastructure with a content migration to a software platform hosted in house.
Increased online phone and accessory sales by the addition of a webpage included in the online chat windows to better promote new devices to the customers.
Increased customer satisfaction by implementing site wide popup buttons that interface with a back end IVR system allowing for easier connection with Verizon representatives for sale or support questions.
Increased customer experience with International Plan details built on angular.
Lowered call in rate by giving customers a better experience with shopping for, selecting, and changing their phone plan to have temporary international for trips out of the country.
Aided team growth by assisting with portfolio setup and teammate understanding by working with senior architects to generate training resources for systems and project debugging.
Managed coworkers in domestic & international locations working through change control maintenance code releases ensuring environment stability and proper defect status updates.

Confidential, Atlanta, GA

Intern - Quality Assurance Team

Responsibilities:

Efficiently reported and tracked bugs for RTIConnect, an in-house program developed in .Net that manages most “quick service” back end tasks (time clocking, warehouse restocking, reporting, food costs).
Designed and developed automated tests of the .Net software working alongside developers to ensure all testing conditions were covered.