SUMMARY:

• Meticulous Senior Test/QA Manager with over 13 years of experience, who undertakes complex assignments, meets tight deadlines and delivers superior performance. Possesses practical knowledge in testing and w orked with various companies providing expertise, training and support on the effective use of QA tools and practices.
• Test Strategy, Test Plan and Test Case definition and management for SIT, EIT, BAT, UAT
• Test Project Management and Leadership by working closely with program stakeholders
• Defect Management and defining priorities
• Test Reporting and Metrics communication to stakeholders
• Onshore and Offshore resource management (~30 resources)
• Skilled in managing Testing activities for medium to large scale technology projects budget ranging from $ 3 Million to $ 25 Million
• Testing services continuous improvement strategies

TECHNICAL SKILLS:

Programming and Scripting Languages: SQA Basic, TSL, VBScript, Visual Basic, C, C++, COBOL, SQL, PL/SQL, QMF, Java, ASP, JavaScript, JSP, HTML, DHTML, UNIX Shell Scripting

Application Servers: BEA Web Logic, IBM Web Sphere

Requirement Management Tool: Rational Requisite Pro

Testing tools: Rational Functional Tester, Rational Manual Tester, Quick Test Pro and UFT

Test Management and Bug Tracking Tool: Rational Test Manager, Rational Clear Quest, Test Director, Quality Center, Jira and HP ALM

Business Rules Implementation Tools: ILOG JRules Suite of products (Rule Studio, Rule Team Server, Rule Scenario Manager, and Rule Execution Server)

Change/Configuration Management Tool: Rational Clear Case

Databases: Oracle, DB2, AS/400, MS SQL Server

Operating Systems: OS/400, Windows Series, UNIX

Software Utilities and Network Protocols: FIS IBS, Akcelerant, FISERV, MS Visual Studio.NET, J2EE, MS Office, MS Project, EDI, JCL, Microsoft Exchange, Snag - It, Lotus Notes, Outlook, TCP/IP, HTTP, HTTPS, FTP, TOAD, Amdocs Ensemble, Ultra Edit, Filenet, ECM, Kofax, Tuxedo, File Net, P8, Decision Services and Telnet

PROFESSIONAL EXPERIENCE:

Confidential, Livonia, MI

IT Test / QA Manager

Responsibilities:

• Managed QA verification activities of System/Integration/UAT testing for Consumer Loan Portfolio - Servicing and Collections for Phase 1 (New Loans and Interim Period) and Phase 2 (Conversion) with a team of 30+ testing resources and 60+ downstream applications.
• Responsible for Interface Development supporting functional end to end processing.
• Worked with external vendors FIS, FISERV and Akcekerant for Gap/Fit analysis, Scenario/Test case review, Enhancements against the functional design, Configuration supporting CMA Loan Servicing and Collections processing flows and Supporting testing of Business process and procedures.
• Responsible for internal/external QA planning. Ensure QA deliverables are planned with appropriate resources/infrastructure levels and expertise, assignments are prioritized by business deliverables, negotiate QA schedule and deliverables with project management, and re-plan as needed when priorities change and ensure resources are kept informed of the changes .
• Managed communication and effectively delivered presentations to key stakeholders to ensure awareness of significant changes/impacts in a timely manner from a timeline, cost and risk perspective
• Provided Daily/Weekly/Monthly dashboards and scorecards on testing progress, issues, risks and escalations to senior management in timely manner.
• Provided overall leadership, guidance and vision for continuous evolution and implementation of best practices/processes

Environment: FIS IBS, Akcelerant, BSP, HP ALM, FIS Image Centre, FileNet, P8, Trio, Hogan, Web Banking, DSS, MIS, CCP, CIS, Credit Hub, Dodd Frank, SAS, ARGO/BAT, AFR, Card Management, Experian, CBM, Base 24, Bill pay, PEP, ACH, KLIK, Lockbox, FISER V, Check services, IPW.

Confidential

IT Test/QA Manager

Responsibilities:

• Manage QA verification activities with a team of over 25 testers for Pega PRPC workflow program. Operations Process Centre (OPC) is a tool that streamlines the way employees submit selected requests to Credit Administration Services (CAS) and the Branch Services Centre (BSC) for processing. Ensured team’s activities were aligned with the business objectives and strategies as provided by project and release management. The team members are located in Canada and India
• Responsible for the following end to end QA functions (define, approve and signoff), requirements review, defining/authorizing quality strategy, cost estimates, test case creation, test execution planning, documentation, reporting progress, and issue escalations to management
• Created project plan with tasks/activities from project initiation to closure for the testing team.
• Maintain accountability for project results, consistently meeting commitments on functionality, time to market and quality
• Engage Automation, Performance, SOA & Test Data Management and provided support during SIT & PAT
• Build a close working relationship with all stakeholders (business, design, management, and project) to ensure success for the team. Review and communicate QA deliverables for milestones, entry/exit criteria, process, procedures, reports and metrics
• Recruited and screened QA Resources. Provided performance reviews to resources, and mentor resources, to ensure plans are put in place to achieve individual member's short and long term goals
• Ensure QA team is provided proper training via mentors, courses, and on the job training. Incorporated lessons learned initiatives and root cause analysis in test phases to ensure continuous improvements implementation in the team

Environment: Pega PRPC, HP ALM, UFT, Oracle, Windows 7, Internet Explorer 8, MS Lync 2010, MS Office 2010, Snag IT, SQL Developer, Enterprise Content Management (ECM), FileNet, Kofax, MS Sharepoint 2010, MS Project 2010

Confidential

UAT Test Lead/Manager

Responsibilities:

• Managing the product end to end (New accts, Card Request & Activation, Terms, Product & Features, Product Change, Authorizations, Payment Hold, Collections, Fraud, Chargeback, ADM, TRIAD strategies, Quick Remit & Credit Bureau reporting, Rebates, Correspondence/Letters & Statements)
• Followed EiDM standards for all the projects i.e. using the templates and process to complete the project from start to end (Test Scenarios & Conditions, Test cases, Test Strategy & Plan, Test Closure Report, Dashboard Test Metrics, Quality Center Setup, Requirement Traceability Matrix in QC, Test Manager Workbook & Defect Metrics Report)
• Assisted Automation team to identify regression suite to support the initiatives for the Canadian and US Credit Card portfolios
• Involved in test data management & maintenance of test region
• Productively coordinated and prioritized multiple project initiatives providing oversight and leadership to ensure testing scope, financials and delivery were on target
• Collaborated and developed effective relationships across enterprise teams, multiple business and technology partners, program and project managers

Environment: TSYS (TS2), Quick Test Pro, HP Quality Center 10, VISON R, Credit Care, Quick Remit, Quick Base, SAMS, MS Project 2003, MS Office 2003, Internet Explorer 6, Snag IT, Office Communicator 2007

Confidential, Bloomington, IL

Test Coordinator/Test Specialist Business

Responsibilities:

• Validate that the vendor products and the Infrastructure Configurations developed have been validated against common scenarios to ensure that the business users and/or business applications that will be using the product(s) that meet their needs when they want to use it
• Responsible for the creation of System Test Plan, Test Inventory Coverage Matrix and Test Summary Report
• Organize and facilitate reviews, inspections, and walkthroughs of test plans and other related documentation
• Collaborate closely with the development, support, and implementation engineering groups to resolve post-production issues
• Drive process improvements in test execution, system/integration test automation, and deliver high quality applications
• Ensure rule artifacts can be checked in/out and delivered in Rational Clear Case
• Validate that the Development and System/Acceptance infrastructure environments fulfill the design specifications
• Involved in testing user guide documentation
• Created manual scripts for web portal using Rational Manual Tester
• An Excel workbook is used to store test cases which is used during test execution
• Responsible for reporting defects through Clear Quest
• Retrieved the rule apps from the rules database using SQL queries

Environment: Rational Requisite Pro, Rational Manual tester, Rational Clear Case, Rational Clear Quest, Jira, Windows XP, MS Office, DB2, Lotus Notes

Confidential, Montvale, NJ

Quality Assurance Analyst

Responsibilities:

• Involved in testing EDI Transactions according to the HIPAA Compliance. The process flows from receiving the EDI file and follows the conversion tool and process the EDI Analysis and updates the database and also maintaining the members and groups in web portal
• Created test scenarios, test cases for System and Integration testing
• Involved in editing the datasets using TSO/ISPF
• Worked on different layouts with EDI/HIPAA compliance
• Used Test Director for managing requirements, test assets, establishes the traceability, log defects and to generate reports
• Used QMF (Query management facility) and SQL queries for database testing
• Involved in tracking the testing activities and provide regular updates/reports to the project leadership

Environment: Test Director, HIPAA, EDI, Mainframe Legacy Systems, JCL, COBOL, Windows XP, DB2, J2EE, Oracle, OS/400 and MS Office

Confidential

Quality Assurance Analyst

Responsibilities:

• Performed all the activities on the CSM such as creating BANs, activating Subscriber, make a payments, refund, deposit, change technology, cancel subscriber, change CTN etc.
• Involved in performing manual testing on Guiding and Rating module, billing, sub-module for Billing of Amdocs Ensemble
• Involved in performing manual testing of Provisioning, Commerce payments, and partner relationship managements (PRM) and clarify the Amdocs Ensemble test cases corresponding to business rules and other operating condition
• Develop Test Suites in Test Director and conduct Regression Testing on each new build of the application to verify that the latest version of the software has not affected previous working functionality and that known problems have been fixed
• Performed Backend database testing by executing SQL Queries (TOAD)
• Involved in conducting User Acceptance Testing along with business/end users, reviewed test results and prepared weekly status reports
• Investigated software bugs by analyzing actual results against expected results and interacted with QA lead and concerned developers to review and report them in Test Director
• Actively participated in team meetings to discuss the progress of testing. On call & available at odd hours, whenever required and aided the test team to meet crucial deadlines

Environment: AMDOCS Ensemble, TOAD, Test Director, UNIX, MS Office, Lotus Notes, Office Communicator