SUMMARY:

• 8 years of experience in the field of information technology with the emphasis on Software Quality Assurance.
• Expertise in analyzing Business Requirements, Technical Requirements, and High Level Design Documents.
• Experienced in performing Functional, System, Regression and User Acceptance Testing (UAT).
• Expertise in writing, maintaining and Executing Test plans, Test procedures, Test Results and generating software defect reports for the developers.
• Experienced in testing applications on Insurance and Financial domains.
• Experienced in testing Desktop, Web Based, and Client - Server Applications.
• Experienced in various software development life cycle (SDLC) methodologies like waterfall, V model, Scrum, Agile and Rational Unified Process.
• Strong Knowledge on the Software Testing Life Cycle (STLC).
• Experience with Test Management and Defect tracking tools.
• Extensive testing experience using testing tools such as Quality Center, Clear Quest, and Bugzilla.
• Good Experience on creating Scripts in Selenium.
• Excellent understanding of Testing Strategies and QA Technologies.
• Extensively used Quality Center for requirements tracking, defect tracking, results and status reporting.
• Experienced in Back-end testing using SQL Statements in Oracle, SQL Server and DB2 databases.
• Experience in preparation of Test Data and Managing data requests.
• Extensively worked with Configuration/Change Management Team for Code Migrations to different environments.
• Active Participation in Daily and weekly status update meetings.

TECHNICAL SKILLS:

Operating Systems: Windows 2000/2003/XP/7, Ms-Dos, UNIX and Linux.

Testing Tools: Quality Center 10.0/9.0, Rational Clear Quest, Test DirectorRational Team concert 2.0, Selenium 2Software Database: MS SQL Server 2005, Oracle 8.0/9i/10g, MySQL, DB2

Web Developing: HTML, DHTML, XML, XSL, WSDL, AJAX

Office Tools: MS Word, PowerPoint, Excel, Access, Project, MSVisio.

Other Tools: PRPC, TOAD, VNC, Harvest, SOAP UI.

Programming languages: C, Java 1.0/2.0, J2EE

Scripting languages: UNIX shell script, Java script, VBScript

CRM Tools: Siebel Tools 8.x/6.x.

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, IL

Sr. Quality Analyst/QA lead

Responsibilities:

• Reviewed and analyzed the business requirements for each contact center set up.
• Developed test cases based on business requirements and call flows for each contact center.
• Used Quality center and Test link for iteration planning and as test management tools.
• Conducted the Environment shake out testing before start of actual testing.
• Performed System and Regression testing of each contact center.
• Worked as Test lead for one of the project in contact center.
• Validated the call flows, IVR and ICM scripts for various customer contact centers.
• Performed end to end testing of Call routing for Contact center and IVR environments.
• Understand the Voice XML language.
• Involved in functional testing of screen pop integrated with SFCTI for HRSC call centers.
• Developed the Automation Test Scripts using Selenium Web driver with core Java concepts and execution using Selenium.
• Integrated TestNG with Selenium using Eclipse to generate test execution results.
• Tested web services using SOAP UI to test the Xml requests and the responses.
• Tested User utterance as voice interfaces using Speech recognition technologies in NLP application.
• Raised defects and tracked defects using the Trac tool, HP ALM Quality center.
• Attended daily and weekly Defect triage meetings.
• Verified the real time and historical call reports for various call center’s using Exony VIM.
• Performed the End to end testing of Quote and Bind web apps for quote creation and binding the application to policy for auto (private passenger) and Fire (Renters and Homeowners) line of business.
• Raised tickets and worked on change tasks using the service management tool like HP service manager.
• Submitted daily Test status reports to test Lead and test Manager.
• Involved in User Acceptance Testing on various contact centers’ with Business partners.
• Documented all the end to end testing activities in Test Summary Report for each contact center in Lotus Notes.
• Co-ordinated with system checkout team for deployment of applications in production.

Environment: UCCE 8.5(x), CVP 8.5(x),SFCTI 2.1, Java 1.6, C#2.0, Share point 2010 .Net 2.0, Siebel 7.8.Cisco hard phone, Selenium 2, Selenium web driver, Siebel financial services 8.1,Exony VIM 9.0, Cucyl inc 2.0, Trac 0.12.1, SOUP UI, Test Link 1.9.3, Oracle 10g,DB2, HP ALM Quality Center, HP Service Manager 9.34, Lotus notes 8.5.

Sr. QA Analyst

Responsibilities:

• Reviewed the use case and business requirement document for system and Regression testing.
• Rational team concert is used for iteration planning and work item management.
• Used Rational team concert for creating Test planning, Test matrices and test cases based the Business requirement documents and Use cases.
• Involved in Agile Environment for project Development and Testing Iterations.
• Validated request and response XML, SOAP Webservice calls.
• Responsible for writing the test cases and executed the test cases.
• Presented test cases to business for peer review and ensure completeness.
• Developed automation test scripts using Selenium for Web based GUI.
• Used ANT as build tool for selenium.
• Performed the testing on Policy Processing and Rating sections.
• Provided the Test status reports, Testing activities and documented issues to the QA Test lead and QA manager.
• Performed defect logging and tracking using the HP Quality center.
• Responsible for the Acceptance integration testing.
• Documented the raised defects and follow-up with development team for defect fixes.
• Involved in Functional, System and regression testing of the Mainframe app (Cogen) and Web apps.
• Conducted smoke testing on the new builds before starting the test case execution.
• Performed the database testing using the SQL queries on Oracle 10g for validating the data.
• Coordinated with UAT team by providing them with test cases and test data.

Environment: HP Quality Center 10.0, Selenium, JAVA, SOAP UI,J2EE 5.0, Web Sphere 7.0, WSDL, Linux 5.0,Unix, XML,VB Script, Rational team Concert 2.0, DB2, Mainframe CICS.

QA Analyst

Responsibilities:

• Followed RUP Methodology for project management and development iterations.
• Reviewed the Use case and Business requirement documents (BRD) for Functional, Integration and Regression Testing.
• Performed Gap Analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Involved in the creation of detailed Test plan, Test Scenarios and Test cases according to the business requirements.
• Developed Requirements Traceability Matrix (RTM) to track business requirements during the QA Testing Phase.
• Performed Functional, Integration and System testing on (CTI, e-agent, Web loss, Paper loss, Smart phone) applications.
• Tested Siebel workflows and Assignment manager.
• Tested Siebel screens, views and Siebel Inbound Outbound transactions.
• Involved in testing the Claims processing system.
• Extensively worked with Quality Center to manage the entire testing process (Planning Tests,
• Executing Test cases, Defect Tracking).
• Developed test cases and execute test cases for Pega based Auto Insurance application.
• Monitored and analyzed metrics about products and projects and provided reports to QA Manager
• Managed the professional development and growth of each team member, establish performance goals, provide coaching, training, and mentoring for individual goals.
• Used SOAP UI for testing the web services for the policy inquiry in Hero Application.
• Performed Backend testing by executing SQL Queries using TOAD.
• Prepared Test Data for the UAT as per the specifications of the Requirement Document.
• Supported production roll outs/Releases of the application.
• Executed the UNIX commands to know the Backend Batch Jobs Status.
• Attended daily and weekly Defect Status meetings.

Environment: HP Quality Center 9.0, JAVA, J2EE, Pega PRPC 5.4, CTI, Oracle 10g,SQL Server 2005, Web Sphere 7.0,SOAP UI,WSDL, UNIX/Linux, XML,, VB Script, AJAX, Siebel 8.x/6.x,MQ Series 6.0,Toad 9.7.2,, Harvest, VB.NET

QA Analyst

Responsibilities:

• Used agile methodology and attended Scrum meetings.
• Reviewed Business/functional requirements and Technical specification of the application.
• Participated in Business Analysis, Requirement analysis and Use-Case analysis.
• Used Test Plan and Test Lab modules in Quality center for the creation and Execution of Test cases.
• Performed GUI, Functional testing, Integration and System testing on the application.
• Participated in QA team meetings and walkthroughs for weekly QA testing reviews.
• Managing workload priorities, planning and tracking. Ensured that teams followed processes through SDLC.
• Coordinated testing activities with QA and development teams supporting several concurrent product releases.
• Involved in logging and tracking defects in Clear Quest (defect management tool) with proper severity and priority.
• Assisted outsourced staff, reviewing test cases and execution results, providing feedback, training, and mentoring.
• Wrote SQL statements to perform data validation, analyzed sets of data extracts for data integrity.
• Coordinated with business analyst and business users in User Acceptance Testing (UAT).

Environment: HP Quality Center 9.0, Rational Clear Quest, SQL server 2005, WSDL,, XML, HTML, VB Script, VB.NET, ASP.NET.

Test Engineer

Responsibilities:

• Developed Test Cases, Test Procedure and carried them out
• Handled manual execution of test cases
• Efficiently worked and reported maximum errors with in minimum time period.
• Responsible for executing Smoke Testing and Ad-hoc Testing.
• Conducted Functional testing on various phases of the product development.
• Performed Screen Navigation Test to ensure that the links are established as per the documentation provided.
• Testing the application for various browser compatibility issues and suggested alternatives.
• Reported defects using Test Director. Verified fixes and closed bugs during regression testing.
• Raised and tracked defects using Bugzilla.
• Participated in Walkthrough and Defect report meeting periodically.
• Extensively used SQL to validate the data in the Oracle database.

Environment: Java, Oracle 8i, Test Director7.6i, SQL, Java, SQL Navigator.