SUMMARY:

• 9 years of experience in Software Quality Assurance Analyst: 1+ year as a QA Tester and 7+ years as a Lead Quality Assurance analyst
• 8 years of experience implementing, maintaining and using HP Quality Center including the defect, requirements, and test lab modules
• Certified Software Tester (CSTE)
• Extensive experience in writing and preparing manual test documentation like test plans & test reports
• Excellent working experience of Software Testing Life Cycle and Software Development Life Cycle (SDLC) with implementation of Agile and waterfall methodologies in multiple business domains
• Experience of different testing types like functional, black box, smoke testing, system integration, regression testing, Microsoft Office, Access, Word, Excel, PowerPoint, Windows XP/7, HP Quality Center 10 (QC), Microsoft SharePoint, National Banking System (NBS which uses middleware UNIX and MQ) Mosaic, Oracle 11g, Central Research Utility (CRU), Citismart Main Frame, RTDMS (an in - house application alternative for SQL) and End to End GL testing
• Experience in testing Web Base Applications that uses WebSphere platform and runs on Java such as CBOL, Concierge, Eclipse, OnDemand, Worksoft, SQL, and Selenium.

TECHNICAL SKILLS:

• Experience of different testing types like functional, black box, smoke testing, system integration, regression testing, Microsoft Office, Access, Word, Excel, Power Point, Windows XP/7, HP Quality Center 10 (QC), Microsoft SharePoint, National Banking System (NBS which uses middleware UNIX and MQ) Mosaic, Oracle 11g, Central Research Utility (CRU), Citismart Main Frame, RTDMS (an in house application alternative for SQL) and End to End GL testing
• Experience in testing Web Base Applications that uses WebSphere platform and runs on Java such as CBOL, Concierge, Eclipse and Ondemand

PROFESSIONAL EXPERIENCE:

Confidential, Bronx, NY

Fraud Analyst

Responsibilities:

• Investigated cases and filed SARs, based on Patriot Officer alerts, SAR Hotline referrals, Fraud and Loss Prevention, and CTR reports.
• Documented different projects and other activities such as setting up quality testing parameters.
• Filed High Risk reports and New Account Memorandum based on customer’s activities on the account.
• Responded to 314(a) cases and 314(b) information sharing requests.
• Investigated complex financial crimes including black market peso exchange, money laundering, political corruption, international wires, structuring, credit card skimming, check fraud, and kiting, etc.
• Utilized the Onboard Advisor Fiserv system and Patriot Officer alert system to investigate and report suspicious activity.
• Served as a SME for resolving complex issues and inquiries and assisted business lines in interpreting suspicious activity.
• Provided informal training and guidance to new AML investigators and provided input on improving efficiency.

Tester Specialist

Responsibilities:

• Constructed and executed test plans and test scripts for system/interface testing
• Developed test scenarios that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
• Documented software defects, using a bug tracking system, and report defects to software developers.
• Documented test procedures to ensure replicability and compliance with standards.
• Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
• Planned test schedules or strategies in accordance with project scope or delivery dates.
• Reviewed software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
• Tested system modifications to prepare for implementation.
• Identified, analyzed, and documented problems with program function, output, online screen, or content.
• Updated automated test scripts to ensure currency.
• Conducted software compatibility tests with programs, hardware, operating systems, or network environments.
• Monitored program performance to ensure efficient and problem-free operations.
• Collaborated with field staff or customers to evaluate or diagnose problems and recommend possible solutions.
• Provided technical support during software installation or configuration.

Lead Quality Assurance Analyst

Responsibilities:

• Lead Manual Performance Tester in SIT and UAT for NBS / CRU / GL applications.
• Managed the day-to-day Testing effort of the new functionality projects and daily regression.
• Written and developed test plans, test cases, and test scripts based on business requirements.
• Interacted with BA, Developers and User/Testers on testing progress.
• Created and Implemented the SIT/UAT Test Plan.
• Led a group of 5 Users/Employees in the SIT/UAT process.
• Managed all defects via the HP Quality Center Application.
• Analyzed, tracked, and documented testing results and defects, worked with IT and business partners to resolve defects. Work in an agile environment wit frequent changes of requirements and features set.
• Responsible for full manual cycle testing for System Integration, User Acceptance, and Regression Testing into certification for production implementation.
• Successfully completed testing for 4 quarterly releases and 12 monthly releases for the teller, account opening and servicing systems for implementation into production.
• Facilitated team meetings and task allocation to team members along with reporting a daily status of team deliverables or issues.
• Generated analysis models, process flows and workflows.
• Performed basic functions of ATM maintenance including connecting the hard drive, refilling receipt paper, removing check deposits from the bin, adding and removing cash from the bin.
• Restored and backup ATM Hard Drives.
• Written QA standards and procedures document for future projects to follow.