PROFESSIONAL SUMMARY:

• 7.5 years of experience in field of Information Technology as QA Lead, Senior Test Analyst, CRM (salesforce) Tester and Business Analyst.
• Extensive experience leading Offshore & Onsite teams and coordinating, updating the Daily & Weekly activities to the senior level management. Maintain productive working relationships with management, clients, stakeholders and project team members, QA testers and other groups.
• Experienced in all aspects of SDLC, such as Requirements Analysis, Requirements gathering, functional manual testing and Quality Control.
• Proficient in Quality Assurance Life Cycle like developing Test Strategies, Test Plans, Test Cases (Manual) and Defect Reports.
• Good working knowledge of the Banking, Auto - Financing, Intellectual properties and Knowledge Domain.
• Well versed in using requirement gathering tools like Version One and testing tools like HP Quality Center, ALM, JIRA and AHA.
• Experience in API testing using Soap-UI.
• Has project domain expertise on Salesforce CRM, Auto loan and AAOS (Ally Auto Online Services).
• Proficient in Integration Testing, System Testing, Regression Testing, Smoke Testing, Database testing, User Acceptance Testing and End-to-End Testing. Experienced with web service testing using SOAP UI.
• Experience with manual testing of web applications on Mobile devices and IPad for functionality and usability.
• Basic Knowledge of Quick Test Professional.
• Basic knowledge of RDBMS and SQL queries. Performed Front-End Testing, Back-End Testing /Involved in validation of data, which has been populated into Database Tables using TOAD Interface or SQL Developer or DB Visualizer.
• Experienced in documenting Traceability Matrix and performing Gap Analysis.
• Strong experience of working in Agile Scrum and Waterfall methodologies.
• Experience working with multiple vendors and geographically distributed teams.
• Partner with Automation and Performance testing teams and provide recommendations and review results.
• Excellent writing and language expression skills.
• Have excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels and can work as a part of a team and Individual.
• I have a talent for quickly mastering technology, improving/implementing processes and documenting and circulating/sharing best practices.

TECHNICAL SKILLS:

DBMS and DB tools: MS SQL Server Management Studio, Toad, DB visualizer

Defect reporting and management: HP ALM (version 11.5)/HP Quality Center (version 9.2), Mystropedia and JIRA.

Requirement gathering tool: Version one

API/Webservice testing tool: Soap-UI

Operating systems: windows 2000/XP professional, Unix

Tools: MS office, MS Project, MS access, MS Visio & SharePoint, Salesforce Testing (CRM Testing)

Test Automation: Jenkins, ATF Reporter

OKMAnswerFlow and Confidential: InfoCenter /InfoManager Testing.

PROFESSIONAL EXPERIENCE:

Confidential

QA Lead

Responsibilities:

• Worked as a QA Lead for migration from existing Troubleshooting and Knowledge Repository to Confidential & Answer Flow platform.
• Working within lean agile development processes (Scrum and KanBan) from the project planning, test design, test automation, test execution perspectives.
• Onboarding, training and leading the test activities for testers in knowledge management test team.
• Communicating test and project status to the Core Project Team, Product Owners & Management.
• Provide input and adherence to style guide protocol for all answerflows.
• Defining and analyzing business and/or functional requirements in order to test and obtain user acceptance of newly developed software functions prior to deployment in the production environment.
• Effectively communicating with internal and external clients to translate business requirements into specific software design specifications and test scenarios.
• Planning and writing test scenarios and test cases based on system understanding and analysis of technology and system specifications.
• Writing, reviewing and approving test plans, cases and scripts for Confidential project.
• Execute and oversee execution of manual and automated test suites against web services and applications to ensure that they meet the highest quality standards and are stable for frequent deployments to production.
• Execute integration and functional test cases to identify software defects and ensure all software is developed in accordance with usability standards and customer requirements.
• Lead and manage the requirements gathering process; this includes identifying processes such as requirements prioritization, sign off, and change request.
• Lead and mentor others in business process analysis and requirements documentation
• I am Responsible for system testing and Prod Readiness testing. I have performed UAT testing with business and also done migration testing when C360 project with RUI for Residential Care Business users migrated.
• Perform usability dry runs, scheduling debriefing meetings to discuss findings, and make recommendations.
• Prioritize outstanding defects and system problems, ensuring resolutions are met with accuracy and within established deadlines.
• Reviewed User stories, Use Cases, Test Strategy and provide recommendation to Test Manager.
• Participate in sprint grooming to identify requirement gaps and testable components.
• Update Mystropedia-WIKI page, which PM refers to see project status report.
• I update my projects highlight on WIKI page, WIKI also pulls data from QC and Jira so anyone can see automation and manual testing status.
• I am responsible for writing Automation epic in Jira (KanBan Board) and working in tandem with offshore automation team for Automation. I also run automation build job in Jenkin if required.
• Developing functional test cases for a front end system. Documenting the system, defining functional test cases, executing test cases, logging bugs/defects against test cases and following bugs/defects through to resolution.
• Execute test cases from HP ALM/Quality Center and update story’s status in Jira.
• Created UAT test cases and tested the application before the final release with the business users.
• After the deployment of the programs, Root cause of defects was analyzed in Defect Prevention (DP) Meeting. discuss new learning’s were added to the local portals for future references
• Cross Browser Testing with IE9/11, Chrome44/45 and Chrome latest greatest.

Confidential

Sr. QA

Responsibilities:

• Worked as Sr.QA at TWC. My terms of reference included writing the Manual test cases as per the business requirements for conducting System, Regression and UAT testing
• Reviewed User stories, Use Cases, Test Strategy and provide recommendation to Test Manager.
• Attend Requirement gathering meetings with Business Analyst, Stake Holders and Business.
• Review the BRD, HLD and User Stories with Business, product owners, UAT Phase owner and other stake holders.
• Impart and share the application knowledge and requirement understanding and requirement clarification with other team members (offshore and onshore) to successfully onboard.
• Prepare and review testing estimates from the test teams based on agreed upon scope, assumptions and promptly communicate the risks and mitigation steps.
• Participate in sprint grooming to identify requirement gaps and testable components.
• I am Responsible for system testing and Prod Readiness testing. I have performed UAT testing with business and also done migration testing when we migrated C360 with Confidential for our Residential Care Business users.
• Track and report upon testing activities, including the test case execution stage, defect status if any defects opened during execution and the testing results status.
• Involved in creation of test plan based on the business requirement doc, design and analysis doc, business workflows, specifications doc and subject matters experts.
• Designing test scenarios and test cases for each test phase to ensure complete coverage. Test Cases were incorporated both positive and negative test conditions.
• Execute test cases from HP ALM/Quality Center and update story’s status in Jira.
• Performed testing on IPad and Mobile devices for RUI application to ensure responsiveness of application on small screens.
• Created UAT test cases and tested the application before the final release with the business users.
• Perform testing customer info, account info, Equipment Library and Work order modules in testing for C360 desktop/Mobile app.
• Attending scrum meeting and coordinating with product managers.
• Participated in requirements walkthroughs with users to get better understanding.
• Cross Browser Testing with IE9/11, Chrome44/45 and Chrome latest greatest, Firefox and Safari.

Confidential

Sr. QA

Responsibilities:

• Reviewing test artifacts for functional and regression testing
• Participate in sprint grooming to identify requirement gaps and testable components
• Responsible to conduct defect triage meeting including all the stakeholders for defect management of System/SIT defects.
• Track and report upon testing activities, including the test case execution stage, defect status if any defects opened during execution and the testing results status.
• Involved in creation of test plan based on the business requirement doc, design and analysis doc, business workflows, specifications doc and subject matters experts.
• Designing test scenarios and test cases for each test phase to ensure complete coverage. Test Cases were incorporated both positive and negative test conditions.
• Executed test cases from HP ALM/Quality Center.
• Performed testing on MAC Machine.
• Created UAT test cases and tested the application before the final release with the business users.
• Attending scrum meeting and coordinating with product managers.
• Participated in requirements walkthroughs with users to get better understanding.
• After the deployment of the programs, Root cause of defects was analyzed in Defect Prevention (DP) Meeting. Followed by new learning’s were added to the local portals for future references.
• Execution planning and test execution.
• Cross Browser Testing with IE7/8/9, Chrome, Firefox and Safari.

Confidential

QA/CRM Tester

Responsibilities:

• Worked as QA/CRM Tester at Confidential . My terms of reference included writing the Manual test cases as per the business requirements for conducting System, Regression and UAT testing
• Created detail Test cases for each test phase to ensure complete coverage. Test Cases were incorporated both positive and negative test conditions. Executed test cases from HP ALM/Quality Center
• Maintained Traceability Matrix to track the requirements to the test cases to ensure complete test coverage in the HP ALM/ QC.
• Track and report upon testing activities, including the test case execution stage, defect status if any defects opened during execution and the testing results status.
• Ensuring content and structure of all the testing artifacts are documented in SharePoint Tool.
• Created PowerPoint presentation for Sprint demos to product owner.
• Logging, tracking, assigning and resolving defects through HP ALM/ QC.
• Responsible for writing and executing Test Cases and Test Scripts.
• Involved in story pointing, managing the forecast and effort estimations
• Provide scrum updates, task board/story board updates.
• Raise impediments with scrum master for any probable issues.
• Performed API/web service testing using Soap-UI and J-meter
• Performed Functionality and GUI Testing manually.
• Re-tested defects and Documented results through regression test cases.
• Developed automated Test Scripts in QTP using VBScript for Regression Testing.
• Responsible for system testing, regression testing and integration testing.
• Written SQL queries and executed them using toad
• Provided maintenance and 3rd line of support.
• Cross Browser Testing with IE7/8/9, Chrome, Firefox and Safari.
• Ensured that all aspects of testing, such as: manual execution, regression, automation, and performance are completed
• Created UAT test cases and tested the application before the final release with the business users.
• Review the test design and automation scripts very high level.
• Participated in requirements walkthroughs with users to get better understanding.
• Identifying test scenarios for test automation for regression testing.
• Coordination the test automation team with test results and maintenance activities.
• Attending scrum meeting and coordinating with product managers.
• Participated in requirements walkthroughs with users to get better understanding.
• Prepared test metrics and execution status summary.

Confidential

Business Analyst/QA

Responsibilities:

• Involved in JAD sessions while reviewing the BRD and DRS.
• Developed/modified service maps and functional design documents
• Reviewed change requests and design documents accordingly.
• BA test plan preparation and execution.
• Support to client and Testing team.
• Maintenance of maps and functional design documents on SharePoint.
• Smoke testing on various environments.
• Created detail Test cases for UAT test phase to ensure complete coverage. Test Cases were incorporated both positive and negative test conditions. Executed test cases from HP ALM/Quality Center, and tested the application before the final release with the business users.
• Logging, tracking, assigning and resolving defects through HP ALM/ QC.
• Responsible for new development, support, enhancement of application.
• Performed Sanity Testing and Smoke Testing.
• Performed API/web service testing using Soap-UI and J-meter
• Performed Functionality and GUI Testing manually.
• Written SQL queries and executed them using toad
• Cross Browser Testing with IE7/8/9, Chrome, Firefox and Safari.
• Ensured that all aspects of testing, such as: manual execution, regression, automation, and performance are completed
• Review the test design and automation scripts very high level.

Confidential

Software Test Analyst Senior

Responsibilities:

• Responsible for QA life cycle of the entire project in Manual Testing. understand the Business by attending meetings with the client and business analysts
• Understanding system requirements and identification of test scenarios.
• Preparation of test conditions for the identified test scenario.
• Identification of test profiles for the prepared TC’s.
• Updating the test conditions and test scripts based on the received review comments.
• Execution of test scripts and raising the defects in QC.
• Performed functional and regression testing.
• Preparing defect documents and raising new defects.
• Responsible for weekly team meetings and knowledge transferring sessions to new team members.
• Track and report upon testing activities including test results, defects reporting & tracking and status reporting to management.
• Status reporting - creating weekly productivity & monthly status report with respect to the task/activity of each team member.
• Interacting with client for weekly team and reviewer meetings.
• Mentoring and helping team members in any issues related to claims, financial, and membership subsystem. prepared various test reports like test closure report, account monthly report

Confidential

Senior Test Engineer

Responsibilities:

• In Confidential worked on Membership, BMI, Billing and Provider Subsystem for validating defects.
• Read and understand the BRD / FRD provided by BA.
• Used QC for defect tracking, facilitating and monitoring the testing process and bug reporting.
• Documented test plan and test script using QC
• Deriving Test Scenarios from Use Cases & Technical Specifications document
• Developed test plans, test cases, test scripts, test scenarios, and test data
• Performed smoke, functional and regression testing
• Provided maintenance and 3rd line of support.
• Cross browser testing with ie7/8/9, chrome, Firefox and safari.
• Perform API testing using Soap-UI.
• Communication with the test lead/test manager
• Interacting with the development team to clarify defects raise.

Confidential

Test Engineer

Responsibilities:

• Performing Manual Testing of Portal for Subsystem Claims, TPL, and Member.
• Review Functional and Technical Specification documentsRead and understand QA test plan and approach.
• Prepare Test Scenarios, Writing test cases based upon technical specification and use cases
• Execution of Test cases, Defect Raising, Preparation of Requirement Traceability Matrix (RTM).
• Performed cross browser testing and data validation of clients web based applications in Windows platform
• Performed Functional Testing, Regression Testing, Integration Testing and API testing.
• Interacting With Client in Weekly Meetings
• Preparing in Daily and Weekly Status Reports.
• Responsible for Confidential .