SUMMARY:

• 10 years of experience in the field of Software Quality Assurance {including 5 Years with Tata Consultancy Services, 3 years with Confidential Infotech Ltd}
• Strong experience with Software Manual, Performance, Process Quality and Automated Testing
• Functional, Integration, Web - Services, Database,Usability, Regression, End to End Business Cycle, Process and User Acceptance Testing expertise
• Domain expertise for Automotive/Automobile, Procurement and Accounting, Human Resource {HR}, Finance, Healthcaredomains but capable for testing almost anything
• Performance Engineering - Load, Performance, User Experience, Spike, Stress and Endurance Testing {using Loadrunner, OpenSTA, JMeter} for Scripting to Engineering
• Experience with Agile/Scrum/Lean, waterfall, V-model
• Automation Testing- Excellent with Automation tools like UFT/QTP
• Excellent with Business Analysis, System Analysis and Technical writing
• Excellent with SOX, ADA, Globalization/Localization
• Excellent with Usability, User Centered Design (UCD) and limitations
• Requirement Gathering, Requirement Analysis and Client/Business/User Interaction
• Daily/Regular Users and Clients Interactions for understanding scope of Improvements within Projects
• Translating Business Requirements into Technical Specifications, worked with User stories, UAT
• Analyzed User centric possible issues with regards to access and usability with regards to clunking, hyperlinking for help, bread crumbing, hooks, navigation aids, visual aids and acronyms etc.
• End to End Software development and testing life cycle
• Enable and Lead for Application and Process Maturity, Trained in Six Sigma
• Requirements, Define, Analysis, Design, Development, Testing, Mature
• Effort Estimation expertise for complex Manual Functional and Automated testing, Used Bottom up approach and page level approach to tally Efforts, Excellent with Analysis and Test Coverage planning
• Prepare Test Lab/Bed/Environment for testing, Create environment similar to Production, Perform initial smoke tests and review
• Offshore Team Coordination, Development Team Coordination, Assigning work to Offshore and onsite Team and Assigning work to Team members in advance, Conduct regular/daily meetings with team members
• Escalate and communicate Issues, Requirements, Meetings with Development and other teams as needed
• Test Strategy, Planning and Execution, Defining Scope, Approach and Estimation {part of strategy}
• Test Case Writing / Reviewing / Execution of Test Cases
• Defect Management and Defect Closures, Regression Testing - Defect Management (Used Share-point and HP Quality Center/ALM)
• Regression Testing expertise and management
• User Acceptance Testing and excellent with ADA (Americans with Disabilities Act)
• Conducted regular meetings with the clients and business stakeholders to update the work progress and to review the current risk situation
• Ensured that deliverables meet the required quality and compliance level, Regular Risk monitoring and escalation, Monitoring the progress of work
• Training to the Team and Customer, Assistance to Technical Support Team as needed
• Preparing / help to prepare Business / Application documentation / help
• Document everything starting from Requirements Analysis till UAT Signoff including Test Plan, Test Estimation, Business Test Scenarios, Coverage Matrix {Business Requirements to Test Cases and Functional requirements to test cases}, Test Cases, Defects, Defects Status, Test Case Execution Reports, UAT cases, UAT Test Results, UAT presentation
• Excellent with Testing using Unix, DOS and Windows based platforms
• Experience with Web services QA with SOAP, REST, XML, JSON environments
• Excellent with very complex environment for Business, Requirements and Quality Analysis
• Very good with SQL, Data Analysis and Data Migration Testing
• Excellent with Documentation creation and maintenance, SOPs, SOWs, Controls analysis and process remediation
• In-depth understanding Gap analysis for AS-IS and TO-BE business processes
• Experience with ISO, CMM certification and Customer level audits
• Excellent with understanding and following industry standards, company internal processes and standards, identifying risks, escalation of the risks by regular meetings and plan to mitigate
• Process Baselining and Process Comparisons, Six Sigma, Flowcharting, Cause and Effect Analysis and Hypothesis Testing

TECHNICAL SKILLS:

Operating systems: DOS, Linux, UNIX, Windows

Testing Tools: HP ALM, Quality Center, JIRA, TCS Master Craft Test Suit, Loadrunner, QTP, Appium, Selenium, Bugzilla, Test Director, Microsoft Excel, Open STA, JMeter, VisualVM, Windows Monitor, HP Performance Center, Visual Studio Test Manager, SOAP UI

Requirements Tools: TCS Mastercraft, JIRA, MS Office and Microsoft Excel, IBM Rational DOORS

Databases: MS SQL server, Oracle, MS Access, DB2, MySQL

Other Technologies: Oracle e-Business Suit R12, Oracle BI, XML, SOAP, REST, JSON, Visio, LAMP, SharePoint, Sales Force, Big Data, Data Warehousing, Apache Tomcat

Types of Testing: Functional Manual, System& Integration Testing, Installation Testing, Database Testing, Automation Testing, Performance Testing

Project Tools: HP ALM, MS Project, MS Office (MS Power Point, MS Excel, MS Word), TCS Master Craft Suit, Sales Force, JIRA

Methodology: Agile, Waterfall, V Model

Languages/scripting: Java, C, C++, JavaScript, VB, Rally, VB Script, ASP, JSP, HTML, PHP

PROFESSIONAL EXPERIENCE:

Confidential, Detroit, MI

Lead System and Performance QA/ BA

Responsibilities:

• Requirement Gathering, Requirement Analysis and Client Interaction
• Marketplace and P2P cloud based Saas solutions are the core applications for Netlink/Xeeva group
• We have gone through requirements over Jira user stories
• Offshore Team coordination & Development Team Coordination
• Lead assignment of work to Offshore team and onsite Team members as needed
• Identifying and Work distribution for Team and or find out right resources to seek any help/work
• Test Approach, Strategy, Planning and Execution
• Prepared Test Strategy and Approach and incorporated same with the Test planning
• Defining Scope and Estimation - used Bottom up approach to estimate along with Form based/company standard approach to cross check Estimation for the Testing
• Lead and planned Test Case Writing, Done Review of each and every test case, Lead and Reviewed Test Cases execution performed by team, provided any help needed
• Prepared Test Environment similar to production environment with the help of Development team and Database team and Support team as needed on UNIX Server
• Prepared Test data for high volume as Marketplace and other systems uses very high volume data
• Provided Training, Functional/Business knowledge/Integration knowledge to Team for Marketplace and P2P as needed to the Team members
• Defect Management - Each bug is reported on JIRA platform to track it further and complete Defect Management life cycle is followed for Defect Closures, used HP ALM for logging Issues related to Customer systems
• Coordinated with Development and other Teams regarding Defects and other questions
• Regression Testing - For each build at least one regression testing cycle is performed, Test Matrix is used to analyze and identify the scope of regression Testing
• Lead User Acceptance Testing- Identified key business functionality, Contractual expectations, Assisted Customer in performing UAT and also delivered UAT results, Prepared UAT Test cases, Take part in preparing UAT/Staging environment for UAT, Lead Testing team for Customer Sign off for UAT {Go No-go decision}, Prepared and presented UAT and Testing deliverables to customer viz. Test Coverage, Test Cases, Test Case Results, Bug Reports, Performed Alpha and Beta Testing
• Conducted regular meetings with the clients and business stakeholders to update the work progress and to review the current risk situation
• Testing performed to confirm SOX and Americans with disabilities act (ADA) compliance
• Section 508 of ADA is analyzed and tested accordingly to meet the requirements for each release
• For ADA, Test Requirement Elicitation performed and tasks like Understand Requirements and expectations from stake holders, Requirements and expectations analysis with ADA, Understood user group and their special needs with regards to Perceivable, Operable, Understandable and Robustness
• For ADA prepared Checklist for 12 Guidelines and 61 success criteria of Group A (minimum) and Reviewed deliverables from this with stake holders
• ADA Test Strategy performed with regards to Identify tools and assistive techniques and Taking help with special need users
• Planning and conducting ADA tests for Tasks to be performed/ tested, Efforts estimation to complete testing, Business flows to be tested, Test Cases creation review and signoff and Test Coverage check with respect to Requirements cases / checklist
• Test Environment setup for ADA tests - Setup machines, Setup Assistive technologies / software’s, Setup Testing tools
• Following ADA Testing Techniques Performed: Visual Impairments - used JAWS software for screen reading and confirmed compatibility, For testing application is navigated through shortcuts and audio of system verified/tested, Accessibility for Writing {Dyslexia etc.} - Voice recognition software, Dragon Naturally Speaking, Hands free computing, Screen Magnification Software - Zoom Test
• Enlarge screen to test for Hearing Loss - Achieved by Captioning, with Bobby
• Text transcribes the narration instead of Video and Sound
• Interactive Searches within Video
• Caption on/off feature test
• Motor Impairments - Access with Keyboard to test
• Application navigation test with keyboard only
• Responsible for understanding digital accessibility commitments and ensuring that they are met on a consistent basis.
• Performed extensive Usability testing
• Exercised User Centered Design (UCD) and limitations with the help of Checklist created
• Checklist included Analyzing User centric possible issues with regards to access and usability with regards to clunking, hyperlinking for help, bread crumbing, hooks, navigation aids, visual aids and acronyms etc.
• Detecting, assessing and notifying proper channels about all accessibility issues
• Serving as the subject matter expert on accessibility issues and questions
• Compliance to Website Content Accessibility Guidelines 2.0 (WCAG 2.0)
• Ensured that deliverables meet the required quality and compliance level
• Identified Risk Identification, Risk Impact Analysis, Risk Mitigation
• Regular Risk monitoring and escalation- Used Matrix, Test Coverage and reported Defects to determine Risk
• Monitoring the progress of work
• Training to the Team and Customer
• Assistance provided to our 24*7 Technical Support Team from USA and India for any functional or technical help they might need in doing their work
• Participated in preparing User Manuals and other SOPs required for Training Team, Technical support Team
• Lead Performance Testing and Performance Engineering - Using Loadrunner 11.x and HP Performance Center 11.x to perform Performance Testing, recorded script using VuGen, Executed and Controlled Tests using HP Performance Center 11.x and Analyzed results, Windows default monitoring used for monitors of the live environment
• Extensive Web Services and Integration Testing performed for SOAP, REST, XML based integrations
• Integration Testing performed for Oracle Databases and Data Received and sent to Customers Invoicing and Account Payable Applications
• Responsible for setting up the Test lab environment including Installation, Troubleshooting, Configuration and connectivity
• Involved in creating and updating the Performance test plan based on the inputs from various sources like Business users, Business Analysts, Development team etc.
• Worked with various business owners and users on arriving at SLAs for the UAT
• Responsible for creating the test harness for the Load Testing activity
• Responsible for creating the list of Application Monitors that needs to be added for monitoring
• Used various Correlation and parameterization techniques as part of the Scripting process. Performed Load, Scalability, Volume and Performance testing across an App
• Performed Performance Testing using Web and RDP both the protocols
• Performed Manual functional and Automation Mobile testing for some mobile modules for P2P modules of Xeeva application, used Appium to achieve this
• For mobile, tested RFQ, REQ and Supplier Collaborator modules and some other modules of P2P mobile app
• Responsible for taking periodical dumps and crashes for analysis after and during the load test
• Used Process Explorer to see if any extraneous processes other than the Load Testing processes are running while the Load Test execution is in progress
• Capacity planning of the Application Infrastructure based on the business estimates
• Involved in write up of the Performance test results and presented the same to the Management and other audience
• Facilitate various performance tweaking exercises and work with developers to resolve performance related bugs

Environment: UNIX, Java, Load Runner 11.0, HP Quality Center 10, Web Services, Web Http/Html, Web Services, SOAP, SOAPUI, REST, XML. JSON, Oracle 11g, HP Performance Center 11.0, Ms Projects, Ms Office, SaaS, Amazon Cloud

Confidential, Detroit area, MI

Lead Quality Assurance Analyst

Responsibilities:

• Requirement Gathering, Requirement Analysis and Client Interaction
• Within Chryslers Electrical and Powertrain department, have communicated with department heads and users to record their expectations and recorded them on TCS Mastercraft ALM
• Tracked and mapped requirements for Vehicle though IBM Rational DOORS
• Performed Impact analysis after analyzing requirements for the Vehicle Validation Project
• Requirements and User stories are the source of Requirements and Business analysis and analyzed same with DOORS Vehicles standards and requirements
• End to End Software development and testing life cycle
• Taken part into Application Maturity - By tracking and developing new enhancements with the help of development team, continuous requirements gathering meetings were conducted regularly with Customer to make Vehicle Validation System more robust, mature and usable across as many department as possible
• Performed all the phases of agile development environment starting from Requirements gathering till User Acceptance Testing {being the only customer/onsite facing} for the project
• Test Planning and Execution
• Created Test Strategy for this project as builds deployment is every month - worked in very fast paced environment for this project
• For ADA - Testing performed to confirm SOX and ADA compliance
• For ADA/ Usability - Section 508 of ADA is analyzed and tested accordingly to meet the requirements for each release
• For ADA - Performed digital accessibility commitments and ensuring that they are met on a consistent basis.
• For ADA - Detecting, assessing and notifying proper channels about all accessibility issues
• For ADA - Serving as the subject matter expert on accessibility issues and questions
• Defined Scope and Estimation for Testing part and taken part to define for Development
• Prepared Test Environment similar to production environment with the help of Development team and Database team and Support team as needed on UNIX Server and performed Smoke test
• Planned and Performed Mobile browser, and PC browsers and MAC browser compatibility tests for each deployments
• Prepared Test Scenarios based on requirements in scope
• Lead Test Case Writing, Reviewed critical areas, and execution of Test Cases, used TCS Mastercraft for managing Test Cases
• Defect Management and Defect Closures, Regression Testing - Defect Management (Used Share-point and HP ALM)
• Performed Usability testing with the help of UX team
• Exercised User Centered Design (UCD) and limitations with respect to access
• Checklist included Analyzing User centric possible issues with regards to access and usability with regards to clunking, hyperlinking for help, bread crumbing, hooks, navigation aids, visual aids and acronyms etc.
• Regression Testing performed for the affected test scenarios based on impact
• User Acceptance Testing lead and managed with both Electrical and Powertrain department of Confidential
• Performed Data Transfer Activities testing from Access database of sub-division of Electrical department to our database/ application
• Current data format from Ms-Access database
• Understanding the expected format as per current application requirements
• Dividing application data based on tables
• Loaded data into our system after stage data upload
• Testing performed for all the steps of Data Transfer cycle
• Conducted regular meetings with the clients and business stakeholders to update the work progress and to review the current risk situation
• Ensured that deliverables meet the required quality and compliance level
• Regular Risk monitoring and escalation is done with the help of available matrix, test results and status
• Monitoring the progress of work with Testing and development teams to enable smooth deployment
• Prepared SOPs for support and provided user training to the customers
• Some regression modules are Scripted/ Automated with QTP Automation and some modules are tested with

Environment: .NET, c#, Oracle 11g,UNIX, Ms Office, Ms. Visio, QTP, HP ALM, TCS ALM

Confidential, Detroit area, MI

Test Lead

Responsibilities:

• Confidential wanted a Business Intelligence to Track and at the same time encourage all the Suppliers
• End to End Software development and testing life cycle and Performance Testing
• Taken part into Application Maturity - By tracking and developing new enhancements with the help of development team, continuous requirements gathering meetings were conducted regularly with Customer to make Vehicle Validation System more robust, mature and usable across as many department as possible
• Lead all the phases of agile development environment starting from Requirements gathering till User Acceptance Testing {being the only customer/onsite facing} for the project
• Test Strategy and Planning
• Testing performed to confirm SOX and ADA compliance
• Section 508 of ADA is analyzed and tested accordingly to meet the requirements for each release
• Detecting, assessing and notifying proper channels about all accessibility issues
• Serving as the subject matter expert on accessibility issues and questions
• Created Test Strategy for this project as builds deployment is every month
• Defined Scope and Estimation for Testing part and taken part to define for Development
• Performed Usability testing for Localization/Internationalization
• Exercised User Centered Design (UCD) and limitations with respect to access
• Checklist included Analyzing User centric possible issues with regards to access and usability with regards to clunking, hyperlinking for help, bread crumbing, hooks, navigation aids, visual aids and acronyms etc.
• Prepared Test Environment with the help of support team and Prepared Test Scenarios based on requirements in scope over Unix environment
• Lead Test Case Writing, Reviewed critical areas, and execution of Test Cases, used TCS Mastercraft for managing Test Cases
• Defect Management and Defect Closures, Regression Testing - Defect Management (Used Share-point and HP ALM)
• Regression Testing performed for the affected test scenarios based on impact
• User Acceptance Testing lead and managed with both Electrical and Powertrain department of Confidential
• Conducted regular meetings with the clients and business stakeholders to update the work progress and to review the current risk situation
• Ensured that deliverables meet the required quality and compliance level
• Regular Risk monitoring and escalation is done with the help of available matrix, test results and status
• Monitoring the progress of work with Testing and development teams to enable smooth deployment
• Prepared SOPs for support and provided user training to the customers
• Prepared Test scripts, Load Test, Test Data, Test Plan, Test Cases, Execute test, validate results, Manage defects and report results
• Independently develop LoadRunner test scripts according to test specifications/requirements.
• Provide support to the development team in identifying real world use cases and appropriate workflows
• Performs in-depth analysis to isolate points of failure in the application
• Assist in production of testing and capacity certification reports.
• Investigate and troubleshoot performance problems in a lab environment. This will also include analysis of performance problems in a production environment.
• Interface with developers, project managers, and management in the development, execution and reporting of test automation results
• Verify that new or upgraded applications meet specified performance requirements.
• Accurately produce regular project status reports to senior management to ensure on-time project launch.
• Developed Scenarios in Controller based on the User Load and Transaction Volume
• Monitored the App Servers, DB Servers to find the Bottlenecks using Site-scope
• Expert in creating Next Generation Usage Pattern Analysis from the Production Logs to generate Performance Load.
• Developed Custom Requests using C Programming for complex transactions
• Report the Transactions which exceed the SLA
• Test the applications Baseline, Duration and Stress Test
• Develop and implement load and stress tests with Performance Center, and present performance statistics to application teams, and provide recommendations of how and where performance can be improved
• Analyze, interpret, and summarize meaningful and relevant results in a complete Performance Test Report.
• Monitor and administrate hardware capacity to ensure the necessary resources are available for all tests.
• Identified Disk Usage, CPU, Memory for Web, APP, Database servers and how the servers are getting loaded

Environment: UNIX, Java, Web Services, Web Http/Html, RDP, FTP, SOAPUI, Oracle 11g, HP Performance Center 11.0, Dynatrace, Ms Office

Confidential, Groton, CT

Quality Assurance and Process Lead

Responsibilities:

• Process Analysis and Business Analysis for Confidential Processes with respect to their Healthcare and Information technology domains
• Performed SOX, ADA Analysis and Testing including extensive amount of Usability Testing
• Confidential had a tough time to manage and analyze their SOPs SOWs and other process documents and controls as per US Food and Drug Administration recommendation and standards
• Deliverables for this process remediation activity was mainly modified SOPs along with mapping of Controls, some New SOPs created to enable Control mappings, reference to other user documents and SOPs are provided and mapped to SOWs and Controls
• At the end each and every control met, success
• Software Testing is performed for Medical and Bidding system of Confidential
• Prepared Test Scenarios based on requirements in scope
• Ensures that each data center migrated applications that are undergoing Wyeth Integration has the basic minimum ELC documents tailored for Wyeth Integration projects.
• Developed Test cases in Quality Center to perform Functional and Regression testing of the application based on Business Requirements.
• Worked on functionality, regression, Usability testing, AdHoc, Exploratory, browser/OS compatibility testing.
• Performed Usability testing for Localization/Internationalization/with multiple languages
• Exercised User Centered Design (UCD) and limitations with respect to access
• Checklist included Analyzing User centric possible issues with regards to access and usability with regards to clunking, hyperlinking for help, bread crumbing, hooks, navigation aids, visual aids and acronyms etc.
• Performed cross-browser testing using Selenium API (Mozilla Firefox, Google Chrome, MS Internet Explorer, Safari and Opera).
• Participated in Sprint Planning meetings where the Testers will identify the strategic features of the user stories and review the current sprint user stories that are in JIRA during the Sprint Planning and Acceptance criteria for Testing will be documented.
• Analyzed test results, identified issues and reported it to the developers and project manager through Jira.
• Participated in daily scrum meetings where all the testers will address any blockers blocking testing and discuss the status of assigned tasks.
• SOX Compliance checks performed
• ADA Testing performed for disability access checks for each browser

Environment: UNIX, Java, Quality Center, SQL Server, Mozilla Firefox, Google Chrome, MS Internet Explorer, Safari & Opera, Selenium API, JIRA, Ms Office

Confidential

Test Lead

Responsibilities:

• As a Sr. Tester have taken responsibility to perform Manual as well as Performance Testing
• Taken part in all the phases of STLC for this agile methodology
• Prepared Test Scenarios based on requirements in scope
• Test Case Written for i-Analyze application of the P2P solution
• Reviewed Test Cases written by Jr. Testers and recommended suggestions and provided training if required
• Reviewed Executed Test Cases and executed some project critical test cases
• Exercised User Centered Design (UCD) and limitations with respect to access
• Defects are logged, tracked and maintained after discussion with Test Manager and Project Manager, used Bugzilla for logging bugs, used JIRA for requirements mapping
• Regression Testing performed for the impacted area
• User Acceptance Testing performed under the guidance of Test Manager and Project Manager {here customer was Subject Matter Expert}
• Performed Performance Testing using Open-STA for the Analysis module of the i-Analyze

Environment: Java, J2EE, Oracle, Bugzilla, JIRA, Open-STA, Microsoft Office, UNIX

Confidential

Test Analyst

Responsibilities:

• Understand Confidential website with respect to e-commerce function
• Defined Scope, Approach and Estimation for the project with respect to Waterfall and V model life cycle
• Prepared Test Scenarios based on requirements in scope
• Prepared strong e-commerce Test scenarios before preparing Test cases
• Performed Manual Functional, Integration and Usability Testing (including Section 508) for this web based e-commerce website for customer Confidential .com
• Checkout, Cart, Payment, Emails functions tested In detail
• Performed Test Case Writing, Reviewing and Execution of Test Cases
• Defect Management and Defect Closures
• Performed Regression Testing for the impacted areas with each code build
• Certifying code before UAT
• User Acceptance Testing performed before going live

Environment: Windows Server, PHP, MySQL, (LAMP), Paypal, e-Commerce, Ms Office, JIRA

Confidential

Programmer, Tester and Process Quality Analyst

Responsibilities:

• Manual and Automation Testing
• Performed Functional Testing for the HRIS and LMS applications of the Confidential Group
• Mainly waterfall model used for performing testing and maintenance
• Written Test Case and performed execution of test cases
• Defects are logged and managed and tracked regularly
• Regression Testing performed under the guidance of Project Manager
• Functional manual and automation testing using QTP 8.x performed for the important modules
• Usability Testing performed with the help of necessary checklist
• Taken part in creating Usability Testing checklist
• Automation Script prepared with QTP and Executed and Analyzed results for HRIS
• Defects are reported and Tracked
• Script modification done based on system changes
• Programming
• Application development/maintenance performed for HRIS using JAVA and ASP {server side scripting}
• Maintained HRIS modules for change requests

Environment: JAVA, .NET, SQL Server, Oracle, Java, Test Director, Ms Office, Bugzilla, Unix, Windows