SUMMARY:

• Over 13 Years of experience in IT Industry in all phases of the Software Development cycle, specialized in Quality Assurance process, testing methodologies, testing strategies, Web - based/E-commerce and Client-Server, CRM and ERP Applications.
• Over 5 plus years of experience in Sales Force Applications (SFDC) of Sales and Service cloud applications testing.
• Proficiency in writing test plans, test cases, traceability matrix, documentation, manual testing, web testing, Integration.
• Strong knowledge in SDLC, Waterfall, Agile Scrum Methodologies.
• Involved in all phases of testing, Multitask oriented and the ability to prioritize to meet deadlines.
• Strong expertise in Integration, Functional, Regression, User Acceptance, Security and End-To-End Testing.
• Experience in validation and testing for Financial and Bio-Tech industry.
• Strong attention to detail and excellent problem solving/troubleshooting.
• A good team player with initiative taking abilities, strong interpersonal, written and communication skills.

TECHNICAL SKILLS:

Operating Systems: Window 95/98/2000, Windows NT, Unix, Windows XP, Windows Vista

Automated Tools: HP ALM Quality Center 11, Mercury Quality Center 9.0/10, Test Director 7.2/7.6/8.0

Languages: C, SQL, PL/SQL, Java

RDBMS: Oracle Apps 11i, Oracle 7.x/8.0/8i/9i/10G, MS SQL Server 6.0/7.0, MS-Access 97/98

Internet Technologies: HTML, DHTML, VBScript, JSP, JavaScript, J2EE, JUnit, SOAPUI 2.5.1, ASP, MS FrontPage 98, XML, API s, Web Services, RBACx 4.0, B2B, ColdFusion, ESB, Talend

Data Modeling: ERwin 3.5.2, Informatica 8.1.1, CRM, ERP SFDC (SalesForce.com), SAP, gIRMS, IDM, EDI

Front End Tools: Visual Basic 5.0/6.0, Developer 2000, Forms and Crystal Reports 6.0/7.0, BO (Business Intelligence)

Other Tools: TOAD 8.0, PVCS Tracker, Visual Source Safe (VSS), AppWorx, WinSCP, SecureCRT 5.1, SharePoint, FileZilla, Selenium, Five9, LivePerson

Others: MS-Office (Word, Excel, Power Point), MS-Visio, Lotus Notes

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale

Salesforce Functional QA Lead

Responsibilities:

• Written business scenarios, test cases and tested RMA (Return Materials Authorization) which is Salesforce application.
• Tested the RMA Integration with Oracle Apps (Order Management, Install Base, Inventory, Service Contracts, Renewals, Quotes), Talend as middleware , Choice (3rd Party Logistics Vendor ), Flexera and Licensing
• Salesforce Objects tested include Accounts, Assets, Serial Numbers, Contacts, Cases, RMA’s, Entitlements, Service Contracts, Activities, PKB, Products, Reports, Dashboards.
• Performed Admin tasks like creating the Users in the Production.
• Prepared the Deployment document for production release with the information on objects, fields, triggers, workflows, functionality, test scenarios with test results and signoff.
• Closely interacted with Business to understand the business scenarios and after testing documented the test results and presented to business with the testing results.
• Played a major role in creating the test data for the integration of RMA and tracked end to end test results.
• Created test data for business users during UAT testing.
• Tested sharing rules, security, user roles, user profiles, field level security, groups, custom apex pages, validation rules, formula fields, API and Web Services.
• After go live of RMA application, supported the RMA tickets.

Environment: SFDC, Data Loader, API’s, SOAP, XML, Visualforce, TALEND, ORACLE APPS 11i, Flexera, TOAD, Choice Logistics, Blue Coat Licensing Portal(BCLP)

Confidential, SFO

Salesforce QA Lead

Responsibilities:

• Written Test Plan, Traceability Matrix, Test Cases, Executed and Supported 24 hr Banking, Mortgage Banking, Wealth Management (Investment) applications.
• Involved in testing of Mortgage Retail and Case management Self Directed help projects which are Agile Scrum projects.
• Worked on 3rd party Vendor tools like LivePerson, Five9, Adobe Insight, Adobe Site Catalyst which were integrated with 24hr and Mortgage banking applications of Salesforce.
• Performed the Smoke, Functional, Feature, Regression, System, String, Integration and end-to-end testing.
• Supported Production tickets which are in ITSM (IT Service Management Tool)
• Coordinated with offshore team for testing, meetings, status.

Environment: SFDC, Data Loader, Apex Explorer, API’s, SOAP, XML, Web Services, Sharepoint, Visual force, HP ITSM, Live Person, Five9, DTS, Adobe Insite, Adobe Site Catalyst, Siebel

Confidential, South San Francisco

Sr. SQA Engineer - Integration tester

Responsibilities:

• Worked on various projects like Data Stewardship (SalesForce.com), AGGS Spend (SFDC), Concur (SFDC), Sun Identity Management (RBACx) application, gIRMS-OBA ( Confidential Information Request Management System), CHRIS (Peoplesoft replaced with SAP)
• Involved in most of the projects which are Agile Scrum projects.
• Responsible for testing the end to end Integration project of Data Steward tool which involves integration of different systems like SFDC, AMS, Siperian.
• Assigned SFDC and Portal polices in the RBACX and Verified them in gWiz, Commerical Portal and SFDC applications.
• Tested a Role based Access, policies, rules which are assigned to the users in the Sun IDM.
• Involved in Creation of Test Data for all the business rules of all projects in QA as well as in UAT environment.
• Tested various BO (Business Intelligence) Reports in the Portal.
• Created Test Plans, Test Cases for integration projects and Executed tests cases, Managed Issues and Reported results.
• Performed the Smoke, Functional, Feature, Regression, System, String, Integration and end-to-end testing.

Environment: Oracle 10G, Java, API’s, SOAP, XML, TOAD 8.0, Putty, Quality Center, RBACx 4.0, Informatica (ETL), Sun IDM, Documentum, ESB.NET, Citrix server, SFDC, Data Loader, Apex Explorer

Confidential, South San Francisco

Sr. SQA Engineer

Responsibilities:

• Worked on various Integration Projects like CIM (Channel Inventory Management), Case Management (SalesForce.com), Role Management, Single Site, SPOC online, Agg Spend, PLDM, Portal.
• Tested the Role Management Web services with API’s.
• Tested integration of the various interfaces of Case Management (SFDC) project.
• Involved in CIM project (Order management) complete end-to-end integration testing of SAP, ESB, B2B, Valuetrak application.
• Involved in ETL testing of Agg Spend and PLDM projects.
• Performed the Smoke, Functional, Feature, Regression, System, String, Integration and end-to-end testing.

Environment: Oracle 10G, Java, C#, API’s, SOAP, XML, PL/SQL, TOAD 8.0, Putty, Quality Center, SFDC, FileZilla, RBACx 4.0, Informatica, ColdFusion, SAP, B2B, EDI, BO Confidential Inc, Sanjose, CA

Confidential

Lead SQA Engineer

Responsibilities:

• Worked on various Customer Support projects of Confidential like Agent Desktop (Email), Content Migration, HAK (History Across Kana).
• Developed Test Plans, Test Cases, Test Data and Test Summary.
• Created and executed complicated SQL Queries using TOAD for Data Validation.
• Tested the Security of the Single Sign on Confidential and HAK web application.
• Automated the HAK Web application with Selenium open source.
• Performed API Testing, GUI front-end and Backend testing for internal web-based applications like HAK.

Environment: Oracle 10G, Java, C#, API,SOAP, XML, PL/SQL, CERT, WinSCP, SecureCRT 5.1, TOAD 8.0, ICE, SharePoint, Putty, Mercury Tools, ClearQuestSelenium

Confidential, Redwood City, CA

QA Report Engineer

Responsibilities:

• Attended Code review meetings with developers and managers. Developed Test Plans/Test Cases to Validate Key Business Requirements.
• Performed System Testing, Functionality testing, User Acceptance testing, Regression of the applications.
• Tested the PL/SQL reporting applications in Appworx.
• Developed the traceability matrix between test requirements and test cases.
• Scheduled Meetings, attended Walkthroughs interacting with developers, QA Manager and Project Managers.

Environment: Oracle 10G, Visual Basic, PL/SQL, Appworx, PVCS Tracker, TOAD, VSS, Putty, Mercury Tools, Quality Center, Test Director.

Confidential, CA

Software Test Engineer

Responsibilities:

• Involved in creating Test plans and documenting Test cases to accomplish complete testing coverage.
• Tested Security of many web based (internet) and intranet applications which are related to Credit Card processing.
• Attended walkthroughs and meetings of High Level Design, System Level Design, Detail Design Document and Business Requirements.
• Planed System, Integration, Performance, UAT and Regression Test Schedule.
• Tracked the Functionality and Document Issues into PVCS Tracker i.e Bug Tracker tool.
• Created Checklists for Web and GUI.

Environment: SQL Server, Visual Basic 5.0, WinRunner, TestDirector, WinNT, JavaScript, HTML, TOAD, PVCS Tracker, UNIX.