SUMMARY:

• Extensive experience in the IT Industry with emphasis on Quality Assurance working in finance and healthcare/health insurance companies, particularly on web - based, mainframe, web-services, client-server, database & data migration/ETL applications
• 10 years of extensive experience n manual as well as automated testing of software applications
• Represented QA in design and functional requirement reviews
• Documented requirements and business rules and assisted the business analyst in requirements analysis process
• Worked with business to define data and document the data transformation/calculation
• Good understanding of Server-Client architecture, Web server and Application server
• Reviewed and analyzed business/functional requirements, use cases, application design specifications (ADS), logical application architecture (LAA), and technical specifications
• Setup and felicitated meetings with project team members to ensure that the application process deadlines are met, while ensuring that the quality of the software is not compromised
• Managed internal, external and Offshore QA resources
• Provided QA estimates for the projects
• Identified risks in project/test planning; performed risk analysis for risk mitigation
• Developed and implemented QA test entrance and exit criteria; performed release certification
• Developed Test Plan, Test Strategy, Test Cases, Test Scripts, Traceability Matrix, Test Case Design Specifications, Test Data and Test Summary Report
• Experience testing User Interface, Database, Web services, API's, Batch/ETL components
• ConductedGUI, Functionality, Regression, Integration, User-Acceptance, End-to-End, White-Box, Black-Box, & Back-End testing to ensure that the application meets all requirements
• Proficient in Software Development Life Cycle (Waterfall, Agile, RUP) and Unified Modeling Language (UML)
• Knowledge of automated testing tools such as the Mercury Interactive Suite (QTP, WinRunner, LoadRunner, TestDirector) and Rational Suite (RequisitePro, TestManager, ClearQuest)
• Developed and executed TSL/VBScript scripts and SQL and PL/SQL scripts
• Coordinated the maintenance of documented defects and felicitate the resolution based on established procedures
• Excellent analytical and problem-solving skills and the ability to organize, prioritize and multi-task activities
• Excellent interpersonal communication, conflict-resolution and leadership skills

TECHNICAL SKILLS:

Operating Systems: MS Windows, UNIX, Linux, Solaris

Databases: DB2, Oracle, SQL Server, MS Access

Programming Languages: Java, C#SQL, PL/SQL, Perl

Testing Tools: QualityCenter /TestDirector, TestTrackPro, Zephyr, QTP, SeleniumWin Runner

Others: UML, Rational Rose, MS Project, XML, TSL, Mainframe, PL/SQL Developer, WinSQL, SQL*Plus, MS Office (Word, Excel, Access)

PROFESSIONAL EXPERIENCE:

Confidential

Senior QA Lead

Responsibilities:

• Gathered and analyzed business requirements, user stories and technical documents
• Developed Test Plan, Test Cases, Test scripts, Traceability Matrix and Test Summary Report
• Conducted testability reviews leading to better design efforts and QA documentation
• Developed/led efforts to develop the test automation framework
• Developed and executed manual and automated test scripts to ensure that the application meets the requirements
• Performed white-box testing to ensure the correctness of the logic behind the code from a business perspective and to ensure that the coding standards are being followed
• Managed tests and tracked/documented defects
• Developed and executed SQL and PL/SQL scripts to conduct back-end testing
• Performed integration, regression, positive, negative, GUI, functionality, end-to-end and system testing
• Participated in various meetings and discussed enhancement and modification request issues
• Prepared the Test Summary Report (TSR)
• Prepared instructional documents to allow anyone in the team or future teams to work on repeatable tasks
• Moderated and contributed to QA Community of Practice, resulting in improved documentation as well as QA practices
• Conducted knowledge transfer to TCS members enabling them to smoothly take over maintenance, production support and small enhancements
• Coached junior members of the team resulting in better productivity and collaboration
• Conducted annual performance appraisals of team members

Environment: Agile/Scrum, Zephyr , Selenium/Junit, SQL/SQL Transactions, Oracle, MS Office, JIRA, Confluence, MQ, Service Now, J2EE, XML/JSON, Batch, Perl, Unix, API Testing, SOAP Web Services

Confidential

QA Lead

Responsibilities:

• Analyzed business/functional requirements and technical/design specifications and provided the QA perspective to the project team Developed QA artifacts (Test Plan, Test Cases/Scripts, Test Scenarios, Test Summary Report) that provided
• Provided accurate estimates for various tasks during the QA process
• Delegated responsibilities and provided mentoring to Analysts and Engineers
• Developed automation test scripts using the Java/Selenium/JUnit based framework
• Performed code review on automation scripts developed by QA Engineers
• Reviewed and certified the Test Scenarios, Traceability Matrix and Test Scripts developed by the QA Analysts and Engineers and validated the results of the testing of the various builds
• Conducted walkthroughs and inspections to QA documents within the QA team as well as with the project team
• Reviewed unit test cases of the development team and validated unit testing results
• Coordinated IT (integration, regression, end-to-end) testing and felicitated the tracking, documentation and resolution of defects
• Executed test scripts and complex SQL scripts to ensure that the application meets requirements
• Coordinated User Acceptance Testing (UAT) with the business
• Coordinated the information flow from the business analysts and the technical teams to/from the QA team

Environment: JIRA, .NET, Selenium/C#, JUnit, Eclipse, Sharepoint, Subversion, XML/JSON, Batch, Perl, Unix

Confidential

Sr. QA Analyst

Responsibilities:

• Analyzed business/functional requirements and technical/design specifications and provided the QA perspective to the project team during the various stages of the SDLC
• Ensured that the company established Standard Operating Procedures and Guidelines were being followed
• Identified, recommended and implemented changes to enhance the effectiveness of QA processes
• Developed Test Plan, Test Cases/Scripts, Test Summary Report (TSR), and SQL scripts
• Provided estimates for various tasks during the QA process
• Delegated responsibilities and provided mentoring to QA Coordinators, Analysts and Engineers (including offshore resources)
• Reviewed and certified the Test Scenarios, Traceability Matrix and Test Scripts developed by the QA Analysts and Engineers and validated the results of the testing of the various builds
• Conducted walkthroughs and inspections to QA documents within the QA team as well as with the project team
• Reviewed unit test cases of the development team and validated unit testing results
• Coordinated integration, regression, end-to-end, back-end testing and felicitated the tracking, documentation and resolution of defects
• Executed test scripts and complex SQL scripts to ensure that the application meets requirements
• Felicitated meetings with internal technical team as well as external vendors providing part of the solution for the project
• Coordinated User Acceptance Testing (UAT) with the business
• Coordinated the information flow from the business analysts and the technical teams to/from the QA team

Environment: MS Office, Sharepoint, J2EE, DB2, Guidewire ClaimCenter, Web-Services, Mainframe

Confidential, Johnston, IA

Test Lead

Responsibilities:

• Analyzed business/functional requirements and technical/design specifications and provided the QA perspective to the project team during the various stages of the SDLC
• Ensured that the company established Standard Operating Procedures and Guidelines were being followed
• Identified, recommended and implemented changes to enhance the effectiveness of QA processes
• Developed Test Plan, Test Cases/Scripts, Test Summary Report (TSR), and SQL scripts
• Provided estimates for various tasks during the QA process
• Recommended additional resources for the QA purposes based on the estimates and deadlines
• Delegated responsibilities and provided mentoring to QA Coordinators, Analysts and Engineers (including offshore resources)
• Defined the data transformation/calculation across the ETL process
• Reviewed and certified the Test Scenarios, Traceability Matrix and Test Scripts developed by the QA Analysts and Engineersand validated the results of the testing of the various builds
• Coordinated the setup of environments as well as the use of mocked up and production data for testing purposes
• Conducted walkthroughs and inspections to QA documents within the QA team as well as with the project team
• Reviewed unit test cases of the development team and validated unit testing results
• Coordinated IT (integration, regression, end-to-end) testing and felicitated the tracking, documentation and resolution of defects
• Executed test scripts and complex SQL scripts to ensure that the application meets requirements
• Conducted white-box testing to ensure the SQL for BO reports is accurate
• Felicitated meetings with internal technical team as well as external vendors providing part of the solution for the project
• Coordinated User Acceptance Testing (UAT) with the business
• Coordinated the information flow from the business analysts and the technical teams to/from the QA team

Environment: QualityCenter, Sharepoint, J2EE, DB2, OSI PI, ETL/Informatica, XML, Business Objects- reports, MS Office

Confidential, Des Moines, IA

Sr. Business Analyst

Responsibilities:

• Led interviews with the business to gather business expectations and document the same in form of requirements
• Developed/analyzed business/functional requirements and reviewed technical/design specifications
• Ensured that the company established Standard Operating Procedures and Guidelines were being followed
• Identified, recommended and implemented changes to enhance the effectiveness of BA and QA processes
• Developed Test Plan, Test Cases/Scripts, Test Summary Report (TSR), and SQL scripts
• Delegated responsibilities to business analysts and QA Analysts/Engineers
• Provided mentoring to the junior members in the team
• Reviewed and certified the Test Scenarios, Traceability Matrix and Test Scripts developed by the QA Analysts and Engineersand validated the results of the testing of the various builds
• Coordinated the maintenance (Application Change Request) process
• Conducted walkthroughs and inspections to documents within the project team
• Reviewed unit test cases of the development team and validated unit testing results
• Coordinated IT (integration, regression, end-to-end) testing and felicitated the tracking, documentation and resolution of defects
• Executed test scripts and complex SQL scripts to ensure that the application meets requirements
• Felicitated “Keep It On Track” meetings with the project/business team and provided the QA metrics to the team
• Coordinated User Acceptance Testing (UAT) with the business
• Reviewed and validated the results of the UAT testing done by the business
• Coordinated the information flow among the various teams (business units, business analysts, technical team and the QA team)

Environment: Sharepoint, .NET, IIS, SQL Server, Mainframe, Business Objects- reports, MS Office

Confidential, West Des Moines, IA

BA/QA Analyst

Responsibilities:

• Analyzed business requirements, functional design requirements, use cases and technical specifications documents
• Coordinated requirements sessions with business to define business rules
• Provided business requirements/rules to the BA to include in requirements
• Provided the QA perspective to the project team during the various stages of the SDLC and ensured that the project documentation met business expectation
• Developed Test Plan, Test Case Design Specifications, Test Cases, Test Scenarios, SQL scripts, Test Summary Report (TSR)
• Developed and executed test scripts
• Assisted in Change Management system
• Managed test scripts and tracked/documented defects
• Ensured that the company established standards/SDLC procedures were being followed
• Conducted walkthroughs and inspections
• Executed test scripts and complex SQL scripts to ensure that the application meets requirements
• Tested conversion of flat files to XML formats and tested the XML upload process to ensure the accuracy of data across the system (manually created XML files, converted flat files to XML and used XML Spy to create XML files)
• Conducted checkpoint meetings to discuss the status of the QA process as well the status of the project
• Communicated the testing results and QA metrics to the team
• Coordinated the efforts to track, document and resolve defects
• Maintained Test and Build/Release Schedules based on QA documents and project plan
• Coordinated the information flow from the business analysts and the technical teams to/from the QA team
• Certified the application to be sent for Independent Validation and Verification (IV&V)

Environment: TestTrackPro, J2EE, XML, PowerBuilder, Oracle 9i, MS Office, MS Windows, .NET, IIS, SQL Server, Agile/Scrum