SUMMARY:

Experienced Program Analyst with expertise in interfacing with government clients, critical stakeholders and internal teams. Superior organizational and communication skills with the ability to manage multiple project demands simultaneously. Provides outstanding support and coordination with an attention to detail.

TECHNICAL SKILLS:

• Microsoft SharePoint
• Microsoft Office Applications
• JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Cloud Practice PMO/QA Analyst

Responsibilities:

• Provided program management support for National Aeronautics and Space Administration (NASA) WESTPrime Cloud Contract.
• Managed and coordinated all production changes via JIRA, ensured they were correctly documented and approved by program stakeholders.
• Owned weekly change management meeting with client and contractors. Produced agenda and ensured changes were grouped effectively to streamline meeting.
• Tracked approval for changes by Change Control Voting Board prior to meeting to improve operational efficiency.
• Tracked voting on changes during meeting and noted action items in JIRA. Updated changes to indicate readiness for implementation.
• Coordinated approval on emergency changes, including after work hours.
• Served as communication channel between the program and stakeholders regarding changes. Coordinated and sent program wide communications for patching, emergency and approved changes to appropriate stakeholders.
• Created and maintained standard operational procedures document for entering changes into JIRA.
• Entered changes into JIRA on behalf of other contractors.
• Produced monthly change statistics for use in Service Level Agreement reporting.
• Prepared monthly Drupal Training evaluation survey to capture client satisfaction metrics.
• Managed current and previous versions of program deliverables in JIRA and SharePoint.

Confidential, Bethesda, MD

IT Project Management Senior Analyst

Responsibilities:

• Produced monthly contractual deliverables including Branch achievements, project status, individual staff achievements and team operation reports.
• Assisted Program Management Office (PMO) with documentation. Including quality reviews and graphic preparation. Maintained deliverables on SharePoint and tracked status.
• Lead the coordination of Confidential ’s input for the Confidential Annual Report and InsideNIAID internal site to highlight branch achievements.
• Coordinated bi - weekly Cyber Technologies Services Management Program ( Confidential ) program meeting. Prepared and distributed agenda, staffing status and deliverables tracking sheet. Captured minutes and action items at each meeting.
• Created new monthly Confidential metric change request tracking spreadsheet, allowing for overview and trending of changes.
• Performed weekly update of Confidential change requests in team meeting.
• Assisted with interview coordination.
• Acted as ‘go to’ resource for internal Confidential items. Including human resource questions, conferencing, training completion and general queries.
• Performed continuous updates of Confidential ’s Transition Out plan to prepare for the Request for Proposal (RFP). Assisted with other documentation related to the RFP effort.

Confidential, Washington, DC

Program Analyst

Responsibilities:

• Created and maintained contractual deliverable schedule and ensured all deliverables were sent on time to the client.
• Tracked and maintained all contractual deliverable versions, related electronic correspondence and client approvals on SharePoint. Produced new deliverable versions based on client feedback and performed quality reviews.
• Coordinated with leadership and subject matter experts to identify and document program processes in standard operating procedures (SOPs).
• Updated and maintained SOPs on internal and client facing SharePoint sites.
• Maintained service request database on SharePoint. Maintained current status and client correspondence for each item.
• Coordinated with internal team on levels of effort and statements of work to expedite responses to service requests from client. Delivered responses to client.
• Prepared quotes and Confidential for service requests including level of effort/statement of work and pricing. Updated quotes and responses based on client feedback.
• Prepared statements of work for service request work included in contract, including assumptions and timelines.
• Prepared program status report utilized to disseminate information to stakeholders and senior management. Detailed accomplishments, action items and issues. Created and maintained service request metric report for report.
• Captured minutes and action items in program status review meeting with client. Maintained program action items on SharePoint.
• Acted as administrator for five client and internal SharePoint sites. Performed initial troubleshooting for user issues, created and tracked SharePoint IDs.
• Managed monthly risk client meeting. Maintained current status of program risks on SharePoint.
• Managed internal All Hands meeting to improve communication on the account, gathered input from teams on topics, account accomplishments and team kudos.

Confidential, Washington, DC

Project Coordinator

Responsibilities:

• Provided PMO support for Confidential ’s Virtual Data Center contract.
• Provided program support for transition from previous contractor to Perot Data Center.
• Prepared Go-Live documentation for transition.
• Captured and distributed meeting minutes.
• Tracked risks, assumptions, issues and definitions in SharePoint.
• Ensured that requirements and actions for both the client and project team were thoroughly defined.
• Coordinated client and internal meetings.

Confidential, Arlington, VA

Meetings Manager

Responsibilities:

• Planned and coordinated over 30 Government Best Practice courses.
• Solicited speakers, managed course materials and prepared budgets to determine events’ net profit.
• Created and maintained conference and course web pages, including booking forms.
• Created marketing collateral such as e-mails, brochures and press releases for events.
• Conducted post-event evaluations for sponsors and attendees.
• Managed marketing deliverables for new and existing clients.
• Tracked client advertisements by frequency, size and location for placement in the Homeland Defense Journal and IT*Security magazines.
• Managed conference sponsorship details by sending welcome letters to conference exhibitors, posting client logos and descriptions to conference web pages and post event follow-up.

Confidential, Arlington, VA

Functional Analyst

Responsibilities:

• Provided onsite program support at Defense Advanced Research Projects Agency (DARPA).
• Led and organized conferences and workshops for up to 2,000 attendees. Including producing marketing material, invitations, site fee negotiation and technical requirements.
• Managed layout, solicited articles, interfaced with graphic artists, proofed and distributed quarterly newsletter with over 300 person distribution.
• Managed fiscal and budgetary aspects of two Department of Defense programs in excess of $10 million annual budget. Coordinated with agents and contractors in preparation for government research projects.
• Maintained calendar and prepared travel arrangements for Government Program Manager.

Confidential, Blacksburg, VA

Marketing Analyst

Responsibilities:

• Developed overviews of competitors, key customers and Military branches.
• Generated leads using Harris InfoSource to support new business development in target markets.
• Analyzed leads, distributed project metrics and tracked high potential leads in Siebel.
• Managed, compiled, and analyzed over sixty customer satisfaction surveys.
• Trained three employees in Siebel and lead management.