SUMMARY:

• 13 + years of I.T Experienced in Web Data Testing/Functional Testing of IBM Mainframe, UNIX/X - TERM/Linux/Windows, Web applications and Client Server Applications in Various domains like Telecom, Finance,Mortgage and Health Care etc.
• Over 8 years of Telecom Amdocs CC&Billing - Amc, Enabler and Ensemble Applications such as CSM, Provisioning,MAF, MPS, Usages(Different types of Voice & Data Usages-SMS,MMS,GPRS etc.), Billing/Invoicing ( Including Side By Side ( Enabler & Ensemble Billing), AR &Collections, OLC, Enabler, AMSS, SalesForce/Sterling/Dynamics,OMS, Clarify CRM,E-bill, API, EMS, POS,IVR applications, Web Applications, Care Applications, API Applications,Tech support of billing applications for 24x7 rotations in Functional, System Testing,E2E/Device testing and UAT Testing.
• Experience in Sytem, UAT testing of Verizon and AT&T Conversion Customers(TX,FL,CA Regions) into Frontier Communications Billing System in CC&B of SalesForce/Sterling,Dynamics,CRM,OMS,AS400- DPI Green Screen etc
• Performed Risk based Testing, Usability, Functionality, regression, Interruption, API, STB (Motorola, Cisco, and World boxes), VOD functionality, DVR.
• Tested VOD functionality by downloading/Queuing shows and quality of downloaded shows.
• Supported deployment for the launch of New Codes to various STB boxes.
• Tested application functionality along with WRA (Web Remote Access) and set top boxes.
• Tested the videos and DVR functionality comparing with Set top boxes (STB)/ Sling box media.
• Worked extensively on Amdocs Product Test Ensemble modules Of Customer Service Management (CSM), MAF,MPS (Guiding & Rating), Billing Validation, FBF, AR Payment Interfaces and Collections.
• Experience in Care,Web, Telesales applications - CRM,CSM,OMS, PC - Product Catalog, AMSS, SalesForce, E2E, Smart phone/Tablet Device testing for Customer flows.
• UAT Product Testing of Subscriber Resource Manager, Activation Manager, Billing/Invoicing (Including CPAC), AR & Collection ( AR maps, Collection maps, END OF DAY MAPs), AMC,APIs,DDP,DDPF,DDP Emulator.
• Expertise in Product test of AR & Collection Module Testing - Build, UBP Release Testing of LOCK BOX, Mass Adjustment, AR EOD, EOM,EOW, Phase In ( AR, Collection and Deposit),Collection Step Activations, ASL GL, AR Enabler Jobs and AR & Collection On lines for the Fast tracks and CRs.
• Experienced in AT&T U-verse products Bundles and Packages - HSI/Internet, TV/Video and Media Streaming in UAT and E2E testing.
• Experienced in Using Web Services/API to test CSM, CRM, Billing /DDPF,DDP, DPI (Green Screen), AS400 applications to test E2E and UAT scenarios.
• Experienced in Conversion /Migration from DDP to CSG biller in System, UAT and production environments Testing.
• Experienced in Conversion/Migration Projects from CMS to IMS and IMS/CMS/3.0/3.e to B V E and vice versa.
• Experienced in Agile Testing Methodology and Implemented Agile Testing in most of projects.
• Experienced in Manual Functionality testing and Regression testing, GUI testing, Backend testing, Integration testing, System testing (ST), E2E, UAT and Performance Testing.
• Experience in IVR applications (Igate and Avaya ) - an IVR Call Center Domain Applications.
• Testing of DTMF and Speech Recognition Application and Call Flows.
• Testing of Inbound and Outbound voice applications on Avaya Voice Portal/Experience Portal.
• Testing of Genesys CTI Call Routing and IVR Testing with Agent Desktop Applications.
• Experience in IVR testing scenrios of Pay Arrange with Past Due,Payment Arrangements and Eligibility,Payment Start - Combined Bill,Payment Menu Check,Auto Pay, Upgrade Eligibility etc.
• Telecommunication, Broadband Cable & Satellite Billing/Invoicing Systems - Product Amdocs 8.1 Enabler Turbo Charge, Voice, 3G DATA Usages/EOC(All Modules - Customer Care/Web,Sales - OMS, CRM, Product Catalog, CPAC, Invoicing, Billing, Ebill ) and Ensemble (All Modules – MAF, MPS, Billing, Mediation, AR & Collections), Enabler (All Modules), DDP Emulator, DDPF, DPI,AS400 and Video, Media, VOIP, Internet, POC,IVR, E2E, Device Testing, SAP Testing.
• Experience in TFS ( Team Foundation Server) and MS Test Manager ( MTM) /Team Web Access for the Test cases,Organisation and Test Plan suits.
• Web applications – E-Bill, E-Care, AMSS, OMS, Clarify CRM, Sales Force, DPI, CSM, POS and S view.

TECHNICAL SKILLS:

Operating Systems: Linux, HP-UNIX/X-TERM, Sun Solaris, Windows NT.

RDBMS: ORACLE,SQL, MS-SQL Server, MS Access, Toad, Tandem DB

Web Server: IIS, Web logic, IBM Web sphere, Netscape Enterprise Server/W, TIBCO.

Editor/Tools: ALM, HPQuality Center, QTP, Web Services, API Tester, Jira, Web track, Itrack, Rational Clear Quest, Share Point, Rational Test Manager, MAESTRO, MS Project, Web,Care, OMS,SalesForce,CRM,POS,IVR, Ensemble CSM, MAF, MPS, Billing, FBF, Enabler AMC, Invoicing, End of Day Map - AR & Collections, Enabler - 3G Usage, EOC/MAPA, MAPC, Turbo Charge (AC,A&F, AC Rater),OLC,S-View ( Clarify CRM),Ebill - AMSS, E-care, DDPF, DDP Emulator, DPI(Green Screen) / AS400 APIs, E2E,SAP Testing, Agile Testing, SDLC, .NET, Middleware, Weblogic and HIPPA

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, TX

Sr.QA Expert

Responsibilities:

• Designing test plans, test scenarios, test scripts for conversion of Verizon migration customers for Voice, Video and Fios / HSI Internet customers into Frontier DPI/AS400 billing system.
• Experience in Orders Creation through Various Channels ( Sales Force/Sterling) and Processing Of Services for new and migrated(conversion) customers.
• Testing in areas like DVR’s, On Demand, Wi-Fi and Mobile devises (Various Tablets and Phones, including iOS). Testing these product features worked with Pause, Playback, Review buffer, tuners, recording, and recording’s, Replay, and Restarted.
• The Sling box also gives consumers the ability to control practically any audio/video device including, a digital cable box, satellite receiver, digital video recorder (DVR), DVD player, gaming system or even a still video camera.
• Completed Test Case writing and created Sanity tests, exploratory tests, compiled Test Labs from the Test Cases, and setup test sets. Testing includes cross version testing as there was software that runs on an STB which needed to interact with software from Mobile devices to produce the experience.
• Used web debugging application for Vod (Video On Demand ) Testing Using Samsung Tab and I-pads, Network testing (Wi-Fi, 3G, Offline Mode)
• Experience in Customer Care applications such as Sterling,DPI and Bill Validation, Validation of MRC,NRC,Adjustments,Payments,AutoCharge,Basic,NonBasic Charges,Other Charges & Credits,Prorated Charges, Footing Process,Bill Summary,Usage,CDRs,EDRs,RemittanceAddress.
• Validation of Access Lines,Bundles (SinglePlay,DoublePlay,Triple Plany), Packages,Features,Video/VOD,Promotions,Rewards,HSI,Directory Listings etc for Residential and Business/Commercial Customers/WholeSale Customers.
• Validation of LifeLine,Company Official Accounts,Employee Concession,Government Accounts,Spanish Bills etc
• Attending defect resolution meetings with the development teams and working towards defect resolution
• Experience in creation of reports using ALM Quality Center and responsible for the all opened defects till the closer.Also:
• Whole Order Management flow, starting from Placing orders to Provisioning of orders and till billing run– Using Salesforce-OMS GUI, CRM, and AS400 for placing orders and after placing the orders updating them through DPI Green Screen.
• Tested Validations of Migrated/conversion of existing Subscriber Services, Bundles, Packages, Rates, Promotions, Discounts, Rewards, Taxes and Statement Presentation after billing cycle run complete.
• BV Validation -Frontier Communications statement comparison with Verizon Statement for all the rates, promotions, discounts, rewards and Taxes.
• Usage (Local, Long Distance, Data) Testing according to the Call Plans, and Rates and price plans.

Environment: NET, Middleware,Provisioning,Voice, Data testing, System, Functional Testing,UAT/E2E Testing,Linux, HP-UNIX/X-TERM, SQL,TOAD, ORACLE,Oracle SQL Developer, ALM / HP Quality Center, Rational Test Manager, Clear Quest, Share Point, Internet, Video and Media Streaming, Invoicing,EOD,Guiding,Rerating, EOC,OMS, APIs, JAVA,XML, HTML, Web Services, Maestro Schapi, POS, IVR applications, Sales Force, Cloud Environments and SDLC/STLC.

Sr. QA Testing Engineer

Responsibilities:

• Experience in IVR applications (Igate and Avaya ) – an IVR Call Center Domain Applications.
• Testing of DTMF and Speech Recognition Application and Call Flows.
• Testing of Inbound and Outbound voice applications on Avaya Voice Portal/Experience Portal.
• Experience in IVR testing scenrios of Pay Arrange with Past Due,Payment Arrangements and Eligibility,Payment Start – Combined Bill,Payment Menu Check,Auto Pay, Upgrade Eligibility etc.
• Experience in Control Testing for the Telecom Applications.
• Experienced in U-verse products – VOIP,Video/U-Channels,HSI/High Speed Internet, SI and UAT testing of Bundles and Packages – Internet, Video, Media Streaming and Other Scenarios testing.
• Developed and executed test plans for Merge, Build and Regression software defects for Monthly Builds of AT&T different Releases.
• Analyzed the Master Spec of APIs and Preparation of APIs as per rules.
• Experience in Using Web Services/API to test CSM, OMS,CRM/SalesForce applications to test E2E and UAT scenarios.
• Experienced in Data testing, Functional Testing, Copy BAN, CM flow validation from TLG to Enabler and Its components.
• Experienced in Product Testing- Enabler Product testing from Version 7.0, 7.5 and 8.1 and expertise in Data Usage (UUP AbInitio Server) creation and Validation, EOC (UUP AbInitio) extracts generation and validation.
• Provided trainings and assistance during testing to Other teams on APIs, Web Services, Message Processing MPS; on-line applications –CSM, Web, Ecare, AMSS,Clarify CRM; A/R and Collection; WNP, POS,IVR applications) for the Merge, Build, Regression, Fast Track Testing, Release and Hot fix testing)
• 24/7 On-Call pager duty for Production Hot fixes testing/ECRs and E2E, Functional, FQC Tech Support activities.
• UAT Testing of Subscriber Resource Manager, Activation Manager, Billing/Invoicing (Including CPAC), AR & Collection, AMC, APIs and Enabler, Data Usage, Rerate, EOC (end Of Cycle) extracts etc.
• Experienced in UAT Testing Activities. Interacting with Business Users, Execution of UAT Test cases and Retested E2E, UAT Defects.
• Tested special Reference Tables requests from the customer’s and Testing and Validation of FYI Messages and Images on the Invoices for every monthly statement and Releases.
• Experience in TFS ( Team Foundation Server) and MS Test Manager ( MTM) /Team Web Access for the Test cases,Organisation and Test Plan suits.

Environment: NET, Middleware, Web logic, Voice, Data testing, System, Functional Testing,E2E,UAT testing, Linux, HP-UNIX/X-TERM, SQL,TOAD, ORACLE, ALM / HP Quality Center, Rational Test Manager, Clear Quest, Share Point, U-verse product,UAT Internet, Video and Media Streaming, AMC,Voice,Data, SMS, MMS, GPRS, Rerating, EOC, TLG Billing / Enabler Invoicing,EOD,EOW,EOM,RTD/RTS, E-Bill ( AMSS), SalesForce,OMS, APIs, JAVA,XML, HTML,Web Services, Control-M,Maestro Schapi, EFT, LockBox, Global Payment Processing, POS, IVR applications, Sales Force, Cloud Environments, SDLC and STLC etc.

Sr. QA Testing Engineer

Responsibilities:

• Highly Participation in meetings with client to understand the Business, functional and non-functional requirements for the Applications, understands the scope of work to be performed.
• Developed and executed test plans for Merge, Build and Regression software defects for Monthly Builds of Sprint – Nextel UBP Releases.
• Analyzed the Master Spec of APIs and Preparation of APIs as per rules.
• Experience in Using Web Services/API to test CSM, CRM applications to test E2E and UAT scenarios.
• Developed and executed test plans for CRs, FTs (Fast Tracks) software enhancements for Quarterly Releases and Production and hot fix testing (ECRs) for Ensemble and Enabler 8.1 applications.
• Experienced in Data testing, Functional Testing, Copy BAN, CM flow validation from Ensemble to Enabler and Its components.
• Experienced in Product Testing- Enabler Product testing and expertise in Voice,Data Usage creation and Validation, EOC extracts generation and Bill validation.
• Executed Test Plan scripts provided by Development and interacted with Triage (Defect Management team) and Business /developers for defect resolution.
• Expertise in AR & Collection Module Testing - on Builds, UBP Release Testing of LOCK BOX, Mass Adjustment, AR EOD, EOM,EOW, Phase In ( AR, Collection and Deposit Phase In),Collection Step Activations, ASL GL, AR Enabler Jobs and AR & Collection On lines etc. for the Fast tracks and CRs Validation.
• Provided trainings and assistance during testing to Other teams on APIs, Web Services, Message Processing System (MPS); on-line applications –CSM, Web, Ecare, AMSS, S-View –Clarify CRM; A/R and Collection; WNP, POS,IVR applications) for the Merge, Build, Regression, Fast Track Testing, Release and Hot fix testing.
• UAT Testing of Subscriber Resource Manager, Activation Manager, Billing/Invoicing (Including CPAC), AR & Collection, AMC, APIs and Enabler, Data Usage, Rerate, EOC (End Of Cycle) extracts etc.
• Worked on IVR interface which is interfacing the CM system and the end user. Executed IVR application in UAT environment for all Interactive Voice Response options.
• Experienced in E2E, UAT Testing Activities. Interacting with Business Users, Execution of UAT Test cases and Retested E2E, UAT Defects and E2E Device Testing.
• Provide test output to Billing Operations department for review and solution verification.

Environment: NET, Middleware, Web logic, Voice, Data testing, System, Functional,E2E,UAT testing, Device Testing, Linux, HP-UNIX/X-TERM, SQL,TOAD, ORACLE, ALM / HP Quality Center, Rational Test Manager,Clear Quest, Product Test – U-verse product, SI and UAT, Internet, Video and Media Streaming, AMC, SMS, MMS, GPRS, Rerating, RTD/RTS,Enabler /Invoicing, EOC /EOD, E-Bill ( AMSS),OMS, APIs, JAVA,XML, HTML,API Tester, Web Services, Control-M,Maestro Schapi, LockBox, Global Payment Processing, POS, IVR applications, Sales Force, Cloud Environments, SDLC and STLC etc.

Sr.QA Analyst

Responsibilities:

• Experience in Using ALM/HPQC,Rally,Test Rail, JIRA tools for defect reporting and tracking.
• Tested 300 APIs (Read and Write APIs) and Web Services for DDP Data Creation in Confidential, that involves Add House, Add Equipment, Delete house, Disconnect Contract, Change Box, Change Equip, Transfer house and Data Test.
• Experienced in Using Web Services/API to test Interfaces. Also Expeience Applications testing of CSM, CRM, Billing /DDPF,DDP, DPI (Green Screen), AS400 applications to test SystemTesting and UAT scenarios.
• Experienced in Conversion /Migration from DDP to CSG biller in System, UAT and production environments Testing.
• Experienced in Conversion/Migration Projects from CMS to IMS and IMS/CMS/3.0/3.e to B V E and vice versa.
• Confidential introduced a New Billing System Called ABCS (Amdocs Broadband Cable & Satellite) to replace their Legacy Billing System (DDPF). Amdocs bought DDP, DDPF Applications from DDP Corporation and responsible for implementing the New Billing System (ABCS) to Confidential .
• Developed and executed test plans for UAT, Functional and Non Function Product testing of E-Bill/AMSS, ABCS Invoicing (Enabler Billing/Invoicing – AMC), EOD Map ( Control-M/Maestro), RTD/RTS, APIs of DDP and ABCS Paths etc.
• Experienced in Product Testing of Video, Media (VOD), VOIP, Internet and their Pricing Selection, and Bundles /Packages.
• Validation of AMSS (e-care) - User profile, Security of User Roles, Access to CSRs, End User Roles, Paper Bill, E-bill, Credit card info, Last 6 month’s bills/PDFs info etc.
• Regression, Defects and Production testing of DDP Emulator, DPI (Green Screen)/AS400 Applications of Video,VOIP, Cable/HSI - Internet Customers.
• Worked on Planning, Pre-requisites, Validation of Enabler Billing/Invoicing module (INV) to produce the Statements (PDFs) for the differnet Cycles of each month.
• Set up Invoicing Configuration to generate the PDFs during Bill Preparation to validate the statements (PDFs) before confirming the cycles.
• Ran Bill Preparation, Full Undo, Partial Undo, Confirmation and Post Confirmation of the Invoicing and Validating the ABCS Tables in each stage in SI, UAT ends.
• Validating and Monitoring AMC Operational Daemons of EOD Deamons,24x7 Daemons, Billing Daemons and Monitoring the WL Servers
• Experienced in Tandem Servers/Repository, TACL, Server ports configuration settings, using Tandem DB data verification etc.
• Experienced in Creation of Orders,Provisioning,Running Usage, Invoices, EOCs, and AR & Collections modules etc.
• UAT Testing of Subscriber Resource Manager, Activation Manager, Billing/Invoicing (Including CPAC), AR & Collection, AMC,APIs, DDP Emulator.
• Experienced with DDP Tandem DB for Data Validation, Insertion of Data.
• Tested around 300 APIs (Read, Write, Read Write) in API Tester and compared the results with Data bases of DDP (Tandem) and ABCS (Oracle).

Environment: .Amdocs Migration/Conversion, Convergys/CSG Migration/Conversion, NET, Middleware, Weblogic, System, E2E,UAT Testing, Functional Testing, POS, Video, Media, Voice, Data testing,Voip, Internet, DDP,DDPF Billing solution, Tandem, Tandem Pathway, Tandem Servers/Repository, Linux, HP-UNIX/X-TERM, Sun Solaris, TOAD, Tandem, ORACLE,ALM/HPQC, JIRA, Rational Test Manager Clear Quest, Share Point, AMC, Enabler (All Modules – OMS,CRM,AMSS,E-bill, Product Catalog, CPAC, Invoicing, Billing, AR EOD,AR EOM, APIs, API Tester, Web Servces,Control-M,Maestro Schapi, DDPF, DDP,DPI(Green Screen)/AS400, Agile Testing, POS, IVR applications, Sales Force, Cloud Environments SDLC and STLC etc.

QA Analyst

Responsibilities:

• Had experienced in preparing Test Plans and Test Cases based on functional requirements using Rational Test Manager and ALM/HPQuality Center and ClearQuest for Defect tracking
• Involved in Integration Testing, Configuring the data, Security Testing and Regression Testing.
• End to End testing of Creating Eligibility Assessment, Insurance and Enrollments for the Clients.
• Worked on Claim module of EIM ESM (Enterprise Invoice Management and Enterprise Service Management) like Professional Claims and Institutional claims.
• Experienced in Creating and verifying the Contracts, Invoices and PRCs.
• Experienced in Validation of XMLs through API Tester for the EIM ESM Applications.
• Worked on Testing and Validation of contract types like Unit, Master and Cost.
• Loading the Contracts into the application using Hermes tool (JMS-MQ Series-ADPIN).
• Good Understanding of HL7 and HIPAA Standards.
• Experience in execution of EDI transactions for HIPPA compliance.
• Experience in TFS ( Team Foundation Server) and MS Test Manager ( MTM) /Team Web Access for the Test cases,Organisation and Test Plan suits.
• UAT Testing of EDI (X12) transactions such as EDI Health Care Claim Transaction set (837), EDI Health Care Claim Payment/Advice Transaction Set (835), EDI Benefit Enrollment and Maintenance Set (834), EDI Payroll Deducted and other group Premium Payment for Insurance Products (820), EDI Health Care Eligibility/Benefit Inquiry (270), EDI Health Care Eligibility/Benefit Response (271), EDI Health Care Claim Status Request (276), EDI Health Care Claim Status Notification (277), EDI Health Care Service Review Information (278), EDI Functional Acknowledgement Transaction Set (997) etc.

Environment: .NET, Middleware, Weblogic, MQ Series, API Tester, HTML,XMLs, SQL, Toad, Oracle, Web/Application Server, Jira, Rational Test Manager, Clear Quest, HP Q.C., MS Project, HL7, HIPAA., I.E,Netscape, Sun Solaris, Linux, Unix/X-term, POS, IVR applications, Sales Force, Cloud Environments,SDLC and STLC etc.