SUMMARY:

• Eight (8) Years of Experience in (quality assurance) Manual, Mobile Application and Automation testing of Web based and Mobile applications in multiple domains like Telecom, Banking and insurance.
• Expertise in every phase of Quality Assurance Life Cycle (QALC) and Software Development Life Cycle (SDLC).
• Very good experience with Agile, Waterfall, Rapid prototyping, Spiral model and Incremental model Methodologies.
• Participated in requirements analysis, reviews and working sessions to understand the system design and requirements.
• Experience in analysis of System Specifications and Business Requirements, interacted with Business users regarding Business Requirements.
• Expertise in writing Test Plans, Test Design Specifications, defining Test Case Specifications and Test Procedures, developing and maintaining Test Scripts.
• Strong familiarity with Mobile application testing on iPhone, Android, Windows OS and applications.
• Performed Unit Testing, Functional Testing, Integration Testing and System Testing.
• Involved in Black Box Testing, Regression Testing, User Acceptance Testing, Usability Testing.
• Involved in writing and implementation of Test Plan in accordance with project management plan.
• Expertise in Middleware testing using tools like Soap UI, Cocoa rest client, REST Client and XML Spy.
• Developed test cases and test scripts using Test Management Tools like ALM, Test Director, Quality Center and Rally.
• Have good understanding of automation using Selenium tools.
• Working knowledge in CEA tool Tealeaf and Splunk and report generating tool SAP BO.
• Extensive knowledge and hands on experience with Microsoft Technologies like C#, ASP.NET, VB.NET, ADO.NET, JavaScript, XML Web Services, Visual Studio.NET 2010/2008/2005/2003 and MSSQL Server 2008/2005/2003.
• Good experience in HTML, CSS, Java Script and XML.
• Hands on experience in database testing using Oracle, MS SQL Server.
• Experience in managing test Database and validation Databases, Test data preparation using SQL queries.
• Worked with onsite/offshore teams and coordinate test activities.
• Ability to interact with developers and product analysts regarding test status and defect tracking.
• Excellent communication and interpersonal skills with ability to co - ordinate activities and work in a team environment to meet the deliverables.

TECHNICAL SKILLS:

Test Management Tools: ALM, Rally, JIRA, Quality Center8.2/9.2.

Defect Tracking Tools: ALM, Quality Center, Clear Quest, Team Track.

API Testing Tool: SOAP UI, Cocoa Rest Client, REST Client, XML Spy.

Test Automation Tool: QTP 9.5/10, Selenium 2.4

Scripting Languages: Java Script, VB Script.

Web Tools and Development Tools: ASP.NET, VisualStudio.NET 2005/2003, SQL Server Management Studio

CEA Tools: Tealeaf, Splunk.

Databases: SQL Server 2008/2005/2000 , Oracle 9i/8i, Toad.

Languages: .NET, C#, VB, SQL, HTML, XML.

Version Control Tools: Tortoise SVN, Visual Source Safe, Clear Case.

Operating System: Windows 7, Windows 2000/NT, Windows 9x, UNIX.

PROFESSIONAL EXPERIENCE:

Confidential, Milwaukee, WI

Sr. QA Lead/Mobile Application Tester

Responsibilities:

• In the Agile process, Analyzing Requirement and Preparing Test Plan and high level Test Scenarios.
• QA lead for the project, responsible in planning and mentoring the Onshore and Offshore QA team.
• Preparing team members for the project with required skill set.
• Arranging Test case walk-through and allocating task to the team.
• Plan, monitor and track test execution progress on a day-to-day basis.
• Defect reporting and tracking on day-to-day basis.
• Test metrics gathering and analyzing the functional differences.
• Using the available information to improve the process.
• Participating in daily defect triage meeting and prioritizing defects with the Project team.
• Prepared Daily and Weekly Status report to constantly communicate the progress with the PM’s.
• Consistently made efforts to streamline the testing process and increase the productivity.
• Review test results and identify any dependencies, which may result in risk.
• Document project details, Lesson Learned and develop preventive actions.
• Working with production support and performance team to ensure the quality of the delivery.
• Constantly endeavored to keep the morale and enthusiasm of the team high during periods of stress and pressure.
• Analyzed the Requirements and gained understanding the in-scope items with the clients.
• Prepared Test cases in Jira based on the Requirement documents.
• Tested the new functionalities based on the new requirements and coordinated with development team in fixing the issues.
• Worked on Cocoa Rest Client for API Testing of Wallet and Loyalty Services.
• Involved in testing application on iPhone and Android platforms.
• Provided device logs from Xcode and Eclipse to the development team for defect analysis.
• Extensively used Charles Proxy and Fiddler to verify the changes and provided defect logs to the development team.
• Used GPG encryption tool to encrypt and decrypt the data files.
• Worked on Jenkins to run the batches and evaluate the results for Credit offers pushed to the users wallets.
• Performed backend testing of the application using SQL queries.
• Performed Regression testing to ensure that changes made to software did not introduce any new defects.
• Identified and logged defects in Jira.
• Follow up with UAT Users of any defect / requirement related issues, identify, classify and add more information to better track defect.

Environment: Java, Jira 5.1, Confluence 5, Jenkins, Charles Proxy, Postman, Cocoa Rest Client, GPG, and Xcode, Eclipse.

Confidential, Orlando, FL

Sr. Data Analyst/Mobile Application Tester

Responsibilities:

• Requirement analysis - Involved in discussion with the Business Analyst in understanding the functionality/specifications of the modules/requirements involved.
• Involved in mentoring and leading a team Confidential onshore and offshore.
• Involved in creating test cases based on use cases and updated them frequently.
• Participated in test case walk-through with peers and Business Analysts.
• Tested the application on iPhone, Android and Windows platforms.
• Executed test cases in ALM for the new feature/s and ran Regression Test suites for the existing modules.
• Used ALM, JIRA tools and SharePoint site for defect reporting and tracking.
• Tested applications on wide range of Mobile handset of different vendors like Apple, Nokia, Samsung, Windows Mobile and HTC.
• Uploaded applications to handsets using Test-flight utility for Native. App can be accessed on Mobile Devices and Mobile browser.
• Generated BO reports in SAP Business objects on a day-to-day basis, updated ERS (Error Reduction Sheet) to ensure the Error counts and analyze the performance of the application in production environment.
• Used IBM Tealeaf to search, analyze and rectify the errors occurred in the application.
• Worked on different Error Management tools like CSR Admin Tool and EMT OLAM in the Production environment.
• Worked on Splunk and Tealeaf to create reports and scorecards using Report builder.
• Extensively used UNIX to check the defect logs and analyze the root cause of the defects.
• Extensively used Toad, MS Access for SQL queries for backend system testing.
• Participated in user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements.
• Participated in Kick-off calls to understand the enhancements going into production for each release.
• Worked in Agile methodology process during the project life cycle and ascertained deliverables on a per sprint basis.
• Generated status reports and reported them to lead on daily basis to communicate testing status using defect-tracking tools.
• Coordinated with other team members like Business Analysts, Developers, and Business people Advice or provide feedback on test activities and deliverables, conforming to appropriate quality requirements.
• Mentor or guide members of the project team, provide examples, and assisted them in project deliverables.

Environment: Windows 7, ALM 11.0, JIRA, Toad, MS Access, Splunk, Tealeaf, Test flight, SAP BO, Excel 2007, Putty, Java/J2EE, HTML5, CSS.

Confidential, Charlotte, NC

Sr. QA Analyst

Responsibilities:

• Participated in Business Analysis, Requirement Analysis and Data Analysis.
• Create test objectives and scenarios, test cases and test scripts for test execution and management, traceability development including Defect Tracking and Reporting
• Set up test environments and test data management including writing of SQL scripts for report data validations.
• Was responsible for collecting the test data in the pre-testing phase for positive and negative scenarios.
• Responsible for coordinating in developing the Test cases using ALM.
• Involved in User Interface Testing and Web Services Testing using SOAP UI.
• Perform all types of testing, i.e. functional, system, regression, smoke, performance etc.
• Executed Integration testing and Regression testing for all critical transactions.
• Investigated Software defects and interacted with Analysts to resolve technical issues.
• Performed end-to end testing on applications manually and automated with QTP and ALM.
• Involved in writing SQL statements to validate the data in backend
• Developed & maintained the traceability between requirements and test cases.
• Involved in analysis and study of functional specifications for the enhancement of existing functionality
• Responsible for GUI Testing, System Testing, Regression Testing and Acceptance Testing with ALM.
• Involved in Generating reports for testing results.
• Tracked the defects and issues in ALM for bug fixing.
• Recommending continuous process improvement, maintain QA standards and artifacts.
• Coordinate with offshore teams for test analysis, design, execution and reporting and defect management.

Environment: Windows XP, Java/J2EE, Java Script, ALM 11.0, QTP, Oracle 11g, Web Services, SOAP, UDDI, WSDL, SOAP UI, XMLSPY, Web logic, MS-Excel, Crystal Reports and SQL.

Confidential, Chapin, SC

.Net Developer/QA Engineer

Responsibilities:

• Responsible for Analysis, Estimation, Design, Development and Testing user stories using Agile/ Scrum methodology.
• Worked in Scrum development environment, involved in all tiers of development from the requirement gathering, Design discussion and implementation, Coding, Code Reviews and testing.
• Designed and developed web screens, Interfaces, Controllers, Business Objects and Data Objects using Microsoft technologies.
• Designed database tables and implemented Confidential -SQL Stored Procedures, Views and Functions to retrieve data.
• Worked closely with product development, product management and marketing to Facilitate QA priorities and constantly improve current methods and practices used in QA.
• Identified continuous improvement of user stories using agile methodologies through retrospective meetings.
• Analyzed business and system requirements, manage development of specifications to create and execute detailed test plans and test cases.
• Used Quality Center as repository for maintaining test cases, execution and tracking the defects.
• Developed Test scenarios and Test cases using Quality Center.
• Involved in User Interface, Functionality, Navigation, Volume, Load, Performance and Security testing, Beta Testing.
• Performed backend testing by using SQL statements for the purpose of database integrity.
• Worked closely with Document Management System to verify the user documents.
• Was involved in Structural Testing of the application.
• Tested Web services (SOAP, WSDL) using SOAP UI.
• Conducted compatibility testing on multiple browsers to ensure that the users do not experience problems when using various browsers.
• Performed performance testing on database across various versions of the application.
• Interacted with developers, system engineers, and testing teams to identify application defects, determine testing requirements, develop and review scripts for positive and negative test scenarios, conduct baseline testing, and generate reports.
• Tested Front-end form validations.

Environment: Quality Center 9.2, SOAP UI, Visual studio2008, Asp.Net, C#, SQL Server 2008, Tortoise SVN, HTML, XML, NUnit, Windows 2003, Visual Basic, MS Word, Excel and Windows XP/NT/VISTA

Confidential, Bloomington, IL

QA Analyst

Responsibilities:

• Analyzed user requirements and functional specifications to create test cases and procedures for system testing.
• Designed and developed the test plans, test scripts and test strategies for the applications and executed them.
• Participated in Business/Development meetings to understand user requirements.
• Used QC as repository for maintaining test cases, execution and tracking the defects.
• Developed Test scenarios and Test cases using QC.
• Involved in User Interface, Functionality, Navigation, Volume, Load, Performance, Security and Beta Testing.
• Defined testing approach with the assistance of the development team and performed extensive manual testing on critical functionalities before proceeding for automated testing.
• Automated Test cases for the purpose of regression testing.
• Developed user defined functions to support automated scripts.
• Integration testing was done to ensure data processing, interface validity and proper communication among components of each application.
• Prepared test data for positive and negative testing used in data driven testing for testing the application dynamically.
• Performed Sanity testing for each new build of the application.
• Performed functional, system, and regression testing manually and with automated test tools like Quick Test Professional.
• Tested Web services (SOAP, WSDL) using SOAP UI.
• Performed test engineering work and developed test cases on a web portal which would “mobilize the web” for laptops, handheld PCs, and other mobile devices.
• Involved in Developing Test Incident reports/Test Metrics.
• Attended project meetings, release meetings, and QA status meetings.
• Performed Automation testing by using Quick Test Professional.
• Used GUI, Bitmap and Text checkpoints in QTP scripts for validations.
• Performed Data Driven Tests to validate the same scenario with different test data using Quick Test Professional.

Environment: Windows XP, QC 11.0, Quick Test Pro 9.2, Oracle 11g, HTML, DHTML, VB Script, Java Script, Web Services, SOAP, UDDI, WSDL, SOAP UI, XMLSPY, XML, WSDL.

Confidential, West Chester, PA

QA Analyst

Responsibilities:

• Design, plan and test device-provisioning applications for end-to-end integration.
• Data/inventory setup through ACSR and AMDOCS billing systems.
• Plan and execute System, functional, UAT and Regression testing methodologies
• Extensive experience working with System Integrators, Provisioning systems, BACC, NPS, UMS, Activation Server.
• Assess, manage and influence decision-making in an environment of conflicting business priorities and project timelines.
• Co-ordinate/develop/maintain test plans, statuses, defects, reports, matrices, strategies with business, developers and senior team members.
• Expertise in various scenarios such as new connect orders, change orders, disconnect orders, Swap devices, Upgrade service orders, Trouble call orders, and Migration.
• Worked with several devices such as STBs, Cable Modems and EMTAs in provisioning and validating these devices. STBs such as Parker, X1 and Legacy Video.
• Worked on legacy mainframe systems to enter new Video and HSD devices into the inventory system.
• Performed cleanup of devices across various systems such as AMDOCS, CSG, BACC, GDS, Ecust, IMS GUI, User and Data services (Cable modem, EMTA, Parker and X1 devices) before they are used on customer accounts.
• Verified and validated TN cleanup across various back end systems such as TACOE, GDS, NPS, UMS and Switch before they are assigned to a customer.
• Validated the various flows (APS, IMS and CMS) that an order takes based on the Sysprin.
• Worked on SOAPUI, Verified the provisioning of these devices in various systems by capturing, observing and validating the logs in XML format.
• Responsible for writing and executing the Manual Test Cases using Quality Center.
• Created and assigned defects to the concerned application developers in Quality Center.
• Maintained an inventory of the devices in use within the team by updating the make and model of various devices that are being used and replaced.
• Participated and contributed in daily scrum meetings to track daily progress and performance.

Environment: AMDOCS, CSG, Quality Center 10.0, SOAPUI, XML editor, Visio, MS Office, Wire shark, Mainframe, RUMBA, HP Service Test, Dashboard, QTP, JR APS, Aqua logic BPM, Virtual PC, Oracle 10g Client, SOAP UI, HP Service test, WebLogic and SQL.

Confidential

QA Tester

Responsibilities:

• Analyzed User requirements and developed test cases.
• Reviewed Design Specs and Functional documents.
• Performed User Interface testing.
• Involved in the complete Software Development Life Cycle (SDLC)
• Involved in writing the positive and negative test cases and execute manually.
• Attended the meetings to fix the bugs and to know the functionality and flow the application
• Extensively executed SQL queries on SQL Server in order to view successful transactions of data
• Involved in Execution and Bug Tracking using QC
• Performed functional and regression testing using Win Runner.
• Developed Base line scripts for testing the future releases of the application using Win Runner
• Executed the test scripts and analyzed the results. Conducted Functionality, Back-end and Regression testing during the various phases of the application
• Developed test scripts for Data Driven tests using Win Runner.
• Performed Black Box Testing, Regression Testing, Functionality Testing.
• Performed Load and Stress test using Load Runner.
• Interacted with developers and discussed technical problems, reported bugs and supported development team
• Conducted validation and verification of bug fixes.

Environment: Win Runner 5.0, Load Runner 6.5, QC 9.0, TSL, C, Visual Basic, ASP, Java Script, HTML, Windows-NT, XML, SQL Server, MS-Word, MS-Excel.