SUMMARY:

• Over 10 Years of experience in leading QA teams across geographies for both in - house and offshore teams
• Ability to effectively manage project QA timelines to ensure objectives are met with milestones in place to monitor progress and communicate to others
• Generated custom defect reports in Quality Center/spreadsheets, providing the view of data in many dimensions for various groups
• Involved in building, training and mentoring professionals for QA team
• Provide direction and leadership with strong interpersonal and team building skills
• Experience in project plans, identifying and managing risks, ensuring test execution and test deliverables
• Expertise in developing Software Test Plans, Test Case Design, and Test Scripts based on Use cases and High level designs
• Thorough understanding of QA Methodologies, Defect Management Life Cycle, Software Development Life Cycle
• Expertise in developing Software Test Plans, Test Case Design, and Test Scripts based on Use cases and High level designs
• Proven experience testing complex multi-tiered applications, APIs, web services and databases
• Sound domain knowledge of CRM, OMS Application and surrounding business processes
• Expertise in Telecom Billing application - Confidential Enabler/Ensemble
• Expertise in various Confidential applications - CRM, OMS, ASAP, FTD,AMSS, AAM

TECHNICAL SKILLS:

Operating Systems: UNIX, Windows 98/ 2003/ XP

Language: VB Script, XML, HTML

Database: MS SQL Server, Oracle 9i with SQL PLUS

Project Management: MS Project

Test tools: Test Director 7, Quality Center 9.0/9.2/10/11.0 ALM, JIRA

Amdocs Components: Amdocs Customer Management (CM), Enabler 7.5, Invoicing (INV), Accounts Receivable (AR), Clarify CRM, Calendar Application, Ensemble, EPC/CSM/ASAP/POS/AMSS/OMS/DDI/DCM/DDP-SQL

PROFESSIONAL EXPERIENCE:

Confidential,Dallas, TX

Conversion Test Lead

• Leading a team of skilled QA professionals on conversion activities on VZ3 project for CA,FL & TX state
• Ensuring that all the project work is scheduled for a timely release
• Bill to Bill Comparison of converted customer from Verizon to Confidential
• Validating the amount, tax, tariff & surcharges for the converted customers between the systems
• Effectively train, motivate and mentor QA team and knowledge transfer to new members
• Thorough working knowledge of HP Quality Center (ALM) for managing Test case, Test Plan, Test Requirements
• Experience in guiding the design and execution of backend and manual testing strategies to identify risks and issues
• Executed database queries that included joins, conditions (case statements) and aggregates to perform validation
• Ensure necessary analysis and test documentation have been prepared and published
• Design effective risk mitigation solution, and enhance on-time delivery of quality systems
• Acting as a liaison between Management and development team for Testing and Requirements

Environment: AS400, PL/SQL Developer, UNIX, Quality Center (ALM) 12.2, MS Project

Confidential,Chicago,IL

Technical Test Lead

• Coordinate Project activities with on-site and offshore teams
• Spearheaded PDM (Production Defect Management) triage meeting with development, client and stake holders in ongoing release
• Actively participate in client meeting to study the interfaces and vendors that will have an immediate impact for testing release and also for future releases
• Technical Lead for teams across geographies on both progression and regression test activities on real devices such as smartphones and tablets
• Providing KT to offshore team on various interfaces and vendors associated with the project
• Involved in hand off with off shore counterpart on outstanding defects and the defects that needs to be handled on priority basis.
• Thorough knowledge of Confidential Provisioning and Activation process via client server and web based portal
• Working closely with the client in coming up with test plan design and test case execution
• Involved in impact analysis of the interfaces to the current and future release of the project
• Thorough knowledge on leading and executing activities for Prepaid and Postpaid Customers on various device platforms such as iOS, Android, RIM
• Thorough knowledge of CRM and OMS application. Thorough knowledge of Provisioning and Activation using both Web Based and client server application.
• Validate web services like reserve user id, full customer setup, get order action, submit order, check eligible offers, change service, Hotline reason, Suspend, Resume, Cease using REST Query, SOAP UI tool
• Closely work with Automation team to identify the flows and functionalities that needs to be automated thus reducing manual effort
• Implemented 4G LTE functionality for In Collect and Out Collect flows for the client
• Implemented VoLTE functionality and International GSM roaming for the client with various partners
• Thorough knowledge on various network elements such as AAA, HLR, SIM-OTA, VVM, AAM, GSM, NPGW, FOTA
• Creating new test scenarios for MBB/TABLET/SMTPH as per new CR requirements

Environment: FDT, Oracle, UNIX, Quality Center (ALM) 11.0, CIM, RIM, OMS, JIRA

Confidential

Testing Practice

• Leading a team of skilled QA professionals and responsible for planning, allocating and tracking daily testing activities
• Ensured that all the project work is scheduled for a timely release
• Determine testing scope and Develop and maintain test plan and project specific documents for different releases
• Effectively train, motivate and mentor QA team and knowledge transfer to new members
• Communicating effectively to management on assignments, deliverables, schedules and areas of risk
• Involved in defect triage meeting on day to day basis and address the defect on priority basis
• Executed database queries that included joins, conditions (case statements) and aggregates to perform validation
• Ensure necessary analysis and test documentation have been prepared and published
• Design effective risk mitigation solution, and enhance on-time delivery of quality systems
• Acted as a liaison between Management and development team for Testing and Requirements

Environment: Java, J2EE, Web logic, HTML, Oracle, UNIX, Quality Center (ALM) 10.2, MS Project, JIRA

Confidential

Senior SME/QA Lead

• Worked with Business Analyst team to understand use cases and develop and implement release test strategy
• Work with development team and business to review high level solution documents
• Determine testing scope, develop and maintain test plan, test strategy and project specific documents for various releases
• Effectively manage vendors and global teams to deliver on time. Work with a globally diverse team to execute on specific technical tasks
• Understand and document data elements within and across business processes
• Create a central project repository of all essential documentation
• Raise relevant questions and drive issues to resolution in a timely manner
• Develop process to induct new project resources into speed
• Coordinate test activities between and on-site and offshore team
• Coordinated defect triage meetings involving stake holders, business analysts and development teams execution
• File and triage detailed bug report on regular basis
• Ensure bug report are accurate and complete
• Review and provide guidance during test execution to the team
• Tracked and reported status of project in current release and major milestones to management on weekly basis
• Thorough knowledge of Confidential Provisioning and Activation process via client server and web based portal
• Customized QC defect workflow and fields to improve defect capturing process
• Gather Metrics, test results from SIT and UAT and review them with management and end-users
• Wrote test cases to in corporate database validation
• Wrote and analyzed database queries to validate the data updated through API layer
• Responsible for Sanity Test on UAT/IST environments to ensure build is ready to be tested.
• Experience in End to End Customer Bill Run using Enabler 7.5 from AMC tool. Producing QA bills via POC management
• Validate web services like reserve user id, full customer setup, get order action, submit order, check eligible offers, change service, Hotline reason, Suspend, Resume, Cease using REST Query, SOAP UI tool
• Expertise in various CSM activities (creation/suspend/cancel/restore/transfer) through ASAP, CRM and POS application
• Expert in provisioning and activation using various Confidential tools such as AMSS, ASAP, CRM, OMS
• Involved extensively in the functional testing, Integration testing, Regression testing, End to End testing and UAT
• Deploy Hot Fixes (HF) using HF tool, reboot the environment using Boot Manager tool & start Daemons from UNIX or AMC tool
• Maintain Change Requests and strategize testing accordingly based on client specifics
• Successful implementation of project within the specified time line and budget
• Ensured defect closures happened in a timely manner

Environment: Java, J2EE, JavaScript, Method Invoker, XML ABP, Oracle 9i, Unix, and Quality Center 9.0/10.0, MS Project

Confidential, New Jersey

QA Analyst

• Working closely with the development team in making detailed QA test plan regarding the scope and focus of the testing
• Interacting with the developers for accelerating the testing activity
• Involved in gathering business requirement, HLD analyze/review meeting
• Involved in Project presentations and knowledge transfer to new team members
• End user training and provided support to production application
• Thorough working knowledge of Confidential Broadband Cable & Satellite solution as well as DDP Emulator, Comtrac and CSG system
• End to End Customer Bill Run for 4 different cycles using Confidential Enabler system
• Involved in testing various components such as Confidential Document Designer, CM, AR and BCS modules like CPC, CPAC
• Involved extensively in functional testing, Integration testing, Regression testing, End to End testing and UAT
• Prepared Install, Change of service, Disconnect, Reactivate, Restart, Transfer of service and Cancel order types in the DDP/SQL Emulator based on business requirements, technical specifications and high level design

Environment: Test Director, Oracle 8, HTML, JDBC, Windows XP, Excel, Toad, Sql plus, UNIX Batch Operational, MS Office