SUMMARY:

• Over 8+ years of working experience in Software Quality Assurance
• Expertise in Entire Software Development Life Cycle and Test Development Life Cycle
• Expertise in manual testing includes Requirements Analysis, writing Test plans, Test Cases and Requirements Traceability Matrix.
• Testing experience on DPI(Frontier Conversion), Salesforce, Retail OMS, CRM, IVR, CTI, V OIP (PBX), Ensemble billing system, Mobile Applications/Wireless Confidential .
• Good work experience on DPI(Frontier Confidential Conversion), CRM, Salesforce, Retail Order Management, CC&B (Customer care billing system), VOIP, Switches (AXE/PBX), Soft switches, IP Telephony, Routing, Call Flows Microsoft exchange server (Email, IM), contact center technology IVR, Genesis framework CTI (routing and reporting), Genesis Agent Desktop applications (GAD), E911
• Experience in end to end testing customer provisioning and validating order management systems
• Hands experience on SOAPUI, XML services. Using SOAPUI creating customers and Validate in Back end and front end systems
• Good experience testing healthcare services member provider medical Claims, benefits, eligibility, dental, eye care and nutrition, Health Information) and medical Insurance plans for contact center clinical member services .
• Extensively involved in Black Box Testing System, Regression, User Acceptance Testing and End to End testing
• Experience developing test cases, test execution for web Desktop mobile applications.
• Good experience in testing voice data and video using Web, Client/Server applications VOIP/wireless networks, Microsoft exchange server, messenger applications
• Proficient in call flow analysis using debugging tools
• Good experience in testing financial applications designed to manage the financial services cash flow, budget allocation and finance approvals.
• Extensive experience with SQL queries for database testing on Oracle/SQL Server
• Experience on Windows, Linux/Unix environments. Full awareness of OS and variety of commands, ability to read and test UNIX shell scripts
• Experience in use of SCM tools Clear case, Visual SourceSafe
• Experience in C/C++ understanding code and troubleshooting knowledge on Windows Server, Active Directory, IIS, LDAP, web services xml, SOAPUI and Microsoft Exchange Server
• Ability to learn Confidential a rapid pace, work under strict deadlines, good Confidential problem solving, excellent decision making skills, well organized, self - motivated, adaptable, responsible hardworking team player and can work independently as well as team member.

TECHNICAL SKILLS:

Testing Tools: Quality Center, SOAPUI, Quick Test Professional

Languages: C, C++, Java, VB, .Net, SQL, PL/SQL, XML

RDBMS & Databases: Oracle, SQL Server, Sybase, Informix, MS Access

Packages: Toad, DB Visualizer, Ms Visio, Visual Studio, MS Office

Release management Tools: CVS, MS Visual Source Safe, Clear Case

Test management tools: Quality Center, Test Director, Clear quest

OS: Windows, UNIX, Susie Linux, Sun Solaris

PROFESSIONAL EXPERIENCE:

Confidential,Richardson, TX

QA Analyst

• Testing the Conversion of the customer data to Frontier’s DPI application
• Responsible for testing all Conversion Test suites in HP ALM
• Interfaced with developers and project management to resolve software defects and process anomalies
• Responsible for test case development to validate enhancements and ensure regression stability
• Thorough working knowledge of HP Quality Center (ALM) for managing Test case, Test Plan, Test Requirements
• Experience in guiding the design and execution of backend and manual testing strategies to identify risks and issues
• Executed database queries that included joins, conditions (case statements) and aggregates to perform validation
• Assisted with the UAT effort
• Communicate with project manager(s) for assigned project on testing status, issues, risks, etc.
• Walk-through / Inspections / Daily meetings with team members to track the status and make sure that the tasks are accomplished as per the schedule
• Effectively train, motivate and mentor QA team and knowledge transfer to new members

Environment: .Net, Windows, Oracle, Java, HP ALM, AS 400 and DB2, Seagull Software JWalk .

Confidential, El Segundo, CA

QA Validation Specialist

• Developed the Test Plans, Test Scenarios and Test Cases using Software specifications document.
• Conduct the peer review meetings for Test plan and Test Approvals.
• Extensively involved on planning Gather requirements (Attended requirement review meetings Analyzed user requirements and provided feedback to the Business Analysts.)
• Conduct peer reviews on Test cases, Writing Test cases.
• Responsible for the System Testing, Regression Testing, Usability Testing and Performance Testing of the Application.
• Verified IVR for different workflows receiving calls.
• I have very good experience testing web services using SOAPUI. Performed different activities creation of customers, different services will be available based on address, placing a new order, changing the order placed, cancelling the order by passing input parameters using SOAPUI.
• By passing the input parameters in the XML and sending the request then verify the response whether the request is successfull or not. If the request is successfull verify the particular data In back end systems by writing customized queries. If the request is not successfull, there are any errors verifying the logs and open the defect and attached the logs for the defect. Generally if the request is successfull we saw the “0” in the response. If it fails we saw the error code and particular text for the related error.
• If there are any errors found open the defects. Once the defects were fixed, retested the defect fixes and if they passed, closed the defects. If the defects were not fixed, then reopen the defects.
• Conduct Daily status Defect Calls.
• Maintaining test scripts, test execution, defects, reports in HP ALM (Quality Center).
• Using SOAPUI tool and related xml’s creating customers and validate in both front end and back end systems.
• Coordinating with stake holders, business users on requirements gathering, other teams on data requirements, defects
• Test Scripts and coordination of all testing activities including defect tracking and issue remediation using Quality Center for UAT
• Performed UAT regression testing after the defects were fixed
• Written specified SQL scripts to test the areas defined in each requirement
• Used Quality Center to prepare Test cases, procedures, Requirements Traceability Matrix and managing the Defects
• Co-coordinated with Project Managers, Business Analysts and System Analysts to set up the pre-validation and validation environment to execute the scripts.

Environment: Java,J2EE,HTTP,HTTPS, MS Foundation Server 2010, AS400, OS400, IIS, SOAPUI, WSDL, HTML, VB Script, .net, SQL 2008,Java Script, Windows Server 2008, UNIX, Toad, Oracle, Quality Center10.0.

Confidential, PO, OR

QA Analyst

• Understand and collaborate on requirements. Participated in requirement review meetings.
• Prepared test scripts interacting with business users to understand the requirements
• Coordinating with stake holders, business users on requirements gathering, other teams on data requirements, defects
• Tested Call Center applications in Confidential on HealthCare services for Telephony Infrastructure projects with IVR CTI
• Tested different modules on Insurance Health plans Claims, Eligibility, Benefits, Eye care &Nutrition, Dental, Health Information, and Pharmacy, Customer support using IVR for contact center clinical and member services and validating the call flows.
• Tested CTI call routing based on routing skills defined by Genesis and calls data with Genesis contact center Agent Desktop applications. Testing member and provider Health plan services for Health care using IVR, CTI, and GAD for clinical centers.
• Tested employees work schedules in Organization and tracking adherence
• Tested calls handling by contact center Agents make calls, answer calls, calls processing call Transfer, call hold, Conference call using Genesis Agent Desktop in addition to carrier VOIP.
• Created Queries and generated the reports, validated the data for different call flows.
• Generated Call Center historical and real time reports for different thresholds and call metrics, Agents Evaluations and Contact Center agents Performance for call centers.
• Maintaining test scripts, test execution, defects in HP ALM (Quality Center).
• Participated in defect calls, UAT meetings to meet testing timelines

Environment: Windows, .Net, IVR, SOAP UI,XML, Genesis CTI, Genesis Agent Desktop, VOIP Phones, soft IP Phone, Quality Center

Confidential,Irving, TX

QA Engineer

• Prepared Test cases (PAMS, PTS applications) based on BRD and design
• Uploaded test scripts, executed the scripts, analyzed the results and reported the bugs in Quality center.(HP ALM)
• Participated in System, Regression, and UAT.
• Performed UAT regression testing after the defects were fixed
• Prepared test status reports, bug reports.
• Involved in walkthroughs, reviews and defect status call.
• Tested CR’s for new enhancements understanding requirements.
• Analyzing defects during flow through testing between Applications/ Interfaces and all downstream systems from the logs.
• Run input XML with test data to create customer accounts and validate generated output XML on WSDL
• Verified SOAP response for the different activities provided in the SOAP request
• Responsible for E2E testing covering the go flow from the initial point of sale through all the downstream systems
• Worked in E2E Testing for Front end System Retail Cofee, web based Ordering Applications Dotcom and Spot in E2E Customer experience project
• Requirement Analysis, Prepared test cases, execution and Involved in External and Internal reviews.
• Retested specific defects for E2E Customer experience and troubleshooting environment/code/data issues until resolved
• Maintaining execution status report, trained new team and on call support.
• Actively Involved in Software Development Life Cycle and Test Life Cycle
• Co-ordinate with support teams to ensure availability of necessary resources (Hardware, Software, Environment etc.) to perform QA activities as per the plan

Environment: .Net, TFS, Windows, Oracle, XML, WSDL, SQL, Java, Quality Center

Confidential,Richardson, TX

QA Analyst

• Analyzing Business Requirements developing and execution of test cases based on business requirements of the Application.
• Performed System Testing, Integration Testing, Functional Testing, and Regression Testing.
• Worked on Price Plan Module for maintaining product catalog, pricing plans for customer care, provisioning and billing services.
• Analyzed all the defects opened, failures, errors due to incorrect conversion application
• Behavior and incorrect functionality and provided resolution in timely manner.
• Review of testing materials; checking the test environment; executing, tracking and reporting on the test execution; analyzing the results and communicating status with the client.
• Worked on files, directories using Unix commands to create, update, viewing, transfer files
• Execute SQL Queries and analyzing the database results
• Tested CR’s for new enhancements understanding requirements.
• Analyzed all the failures and provided resolution for successful conversion jobs execution during mock testing
• Maintaining Test scripts, Test execution, and Test Status report in QC
• Effectively train, motivate and mentor QA team and knowledge transfer to new members

Environment: C++, UNIX, ORACLE, Windows, TOAD, Team Track, Quality Center

Confidential,Tampa,Florida

QA Tester

• Developed the Test Scenarios and Test Cases using Software specifications document
• Extensively involved on planning Gather requirements (Attended requirement review meetings Analyzed user requirements and provided feedback to the Business Analysts.)
• Conduct peer reviews on Test cases, Writing Test cases.
• Wrote test cases and test requirements based on document specifications/design specifications
• Prepared test data based on exact definition of defect and opposite definition of defect
• Proposed and verified Solutions for Faults found during Testing Applications tracking, and troubleshoot defects
• Tested CR’s for new enhancements understanding requirements
• Executed shell scripts in the UNIX background using Unix commands. Verified the log files, error files to troubleshoot
• Execute SQL Queries and analyzing the database results
• Debug the code, analyze and log the bugs
• Using Mercury Quality center to manage the requirements, test scripts and also defects
• Investigating software defects and interacting with developers to resolve technical issues using Quality center
• Co-coordinated with Project Managers, Business Analysts and System Analysts to set up the pre-validation and validation environment to execute the scripts.

Environment: C++, UNIX, XML, Informix, Clearcase, SQL, Mercury Quality Center

Confidential

Radio Access Configurator

• Analyzing business requirements, functional specifications of the product for Radio Access Configurator product for Configuration Management of Base Station Subsystem and to configure and monitor the features of mobile network elements MSC, BSC, HLR documenting design documents and participated in Inspections, walkthroughs reviewing requirements, functional specification, design specifications documents
• System Testing and Regression testing for verifying functionality of RAC for database and network consistency maintenance
• Tracking the defects using Rational Clear Quest tool
• Maintain the requirements, test plan, test scripts, test execution result
• Actively Involved in Software Development Life Cycle and Test Life Cycle fixed the bugs debugging the code and maintained code changes and various Build versions using Rational tool clear case
• Knowledge transfer to new recruits, participated in defect status call and project meetings
• Co-ordinate with support teams to ensure availability of necessary resources (Hardware, Software, Environment etc.) to perform QA activities as per the plan

Environment: C++, HP UX, Oracle, Java, Apache tomcat, Mercury Quality center, Clear Case

Confidential

• Worked Confidential client’s location Italy involved in testing activities
• Preparation of Test Cases, Test Data, Test Scripts according to the Business Requirements, functional specifications
• Tested features like Call Processing, Call Maintenance, Hand Off, Cell Power, Origination and Termination Calls, New Features and Regression testing of Software for AXE Switch operation and Maintenance Serves mobile switching centers (MSC), base station controllers (BSC), HLS, Location based services and MSC servers
• Configure the network on Solaris using Ericsson’s proprietary language
• Developed and updated the test Cases according to Users requirement
• Simulating the Calls using Winfiol tool by connection to SEA session in Ericsson Lab environment
• Tracking, analyzing, and reporting defects using defect tracking tool
• Maintain the requirements, test plan, test scripts, test execution results
• Investigating software defects and interacting with developers to resolve technical issues.
• Responsible for weekly status, attend the bridge meetings showing progress and future testing efforts, assigning tasks to team members and trained new team .

Environment: C, C++, Sun Solaris, Clear Quest

Confidential

• Prepared test scenarios as per business or functional specifications.
• Installing applications on Windows server and client machines.
• Installing, Configuring telephony server using UNIX commands.
• Tested business telephony features in Lab using VOIP, analog phones and in simulation environment using soft phones using protocols like H.323
• Maintain the requirements, test plan, test scripts.
• Tracking, analyzing defects and verifying fixes for bugs found during testing Confidential organizer Product.
• Performed data driven test to test application for multiple scenarios with different verities of data.
• Investigating software defects and interacting with developers to get technical issues resolved.
• Executing scripts for performance and analyzing performance test reports
• Extensively worked on web applications, client server applications for system, regression testing.
• Preparation of Test Scripts and coordination of all testing activities including defect tracking and issue remediation using Quality Center
• Maintaining contacts using Active Directory and email, Instant messaging, invitation using exchange server.
• Call trace for business telephony features.
• Participated in team meetings, defect status calls, knowledge transfer to new recruits

Environment: .Net, Windows 2000/2003, Suse Linux 8, MS Exchange Server, Active directory, IIS

Emergency Response Manager

Confidential

• Involved in complete software development life cycle.
• Involved in development of Backup and Restore module using VisualBasic.
• Responsible for developing effective Documentation
• Understanding the Domain Specification, Business Requirements and complete functionality of the Project.
• Part of SDLC and Strong skills in writing Test Documentation
• Wrote test cases and test requirements based on document specifications/design
• Managing various code versions using Visual SourceSafe tool
• Responsible for tracking the errors during testing in Clear Quest tool
• Responsible for integrating all the fixes in to the final build and performing System testing.
• Worked closely with the team and the Customer to isolate, track, and troubleshoot defects.

Environment: Windows 2000/XP/N.T, VB 6.0, Clear Quest, VSS