Bilingual QA Analyst Resume Indianapolis, IN - Hire IT People

SUMMARY:

Executed projects for a Confidential companies on an international scale working with cross - cultural teams and multiple platform environments.
Hands-on experience in creation and execution of bi-lingual Test Plans, Test Strategies, Test Scripts, Traceability Matrices, and summary reports according to client standards and procedures.
Solid understanding of the application of Software Development Life Cycle and performing Testing Methodologies in both Agile and Waterfall environments.
Collaborate with QA and Development team to support planning, estimation and delivery processes.
Evaluate and interpret User and Functional requirements to develop test cases.
Identify and document defects, re-test fixes in HP QC - ALM environment.
Identify and execute acceptance tests required to support Conditions of Acceptance (COA).
Provide feedback to product development teams regarding to improve product design and development.
Identify and execute acceptance tests required to support User Acceptance Testing (UAT).
Provide all in-house Confidential Project Lead training to incoming personnel.
Team lead trainer.

TECHNICAL SKILLS:

HP Quality Control: ALM, TCP/IP, Windows Xp, 7, MS Office Xp; 10, Active Directory, Outlook

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

Bilingual QA Analyst

Responsibilities:

Involved in the development of Business Requirements to writing Confidential test conditions, test scripts and test sets.
Execute test cases manually (English and Spanish).
Work closely with the development and BA team.
Testing centered on Curam, Captiva and State Confidential .

Confidential, Deerfield, IL

Lead Bilingual QA Analyst

Responsibilities:

Engages with the client in the development of Business Requirements, which consisted of writing test plans/scripts, executing test scripts and identifying, documenting defects, as well as responsible for all facets of QA testing which includes acceptance testing, regression testing, problem reporting and support as well as problem reporting/testing for production releases.
Executes test cases manually and automatically in HP QC / ALM environment (English and Spanish). Compose positive and negative smoke and regression test scripts to test product functionality
Conduct testing in Agile / Waterfall methodologies.
Implements and adheres to client defect tracking processes; document software defects, defect tracking tool, (Quality Center/ALM). Monitor the progress in a timely manner to completion; escalate aging and priority defects as necessary.
Coordinates pre-launch activities with developers, offshore testers, “User Acceptance Testing (UAT) team”, for international chain-wide implementations.

Confidential, Maitland, FL

Desktop Client Support Analyst

Responsibilities:

Provide on-site and/or remote resolution of multiple problems and/or multiple customers, involving all desktop hardware, products, and applications.
Migration, installation and configuration of Windows XP to Win7, and MS Office Components remotely
Perform desktop hardware and software installations, moves, additions and changes resulting from client requests and IT initiated projects.

Confidential, Orlando, FL

Technical Support

Responsibilities:

Provide nationwide technical support to Confidential Agents, for issues ranging from Account creation, password resets in AS400, to investigating and troubleshooting internet connectivity.
Place outbound calls to resolve/follow-up on customer issues and missing information.
Consistently strive for maximum issue resolutions in minimum time.

Confidential, Orlando, FL

Systems Support Analyst

Responsibilities:

Work closely with management in the developing of content within MS SharePoint, and Remedy 7.5.
Successfully collate to eliminate redundant documentation within the Hospital’s Data Warehouse.
Troubleshoot and resolve desktop, H/W and S/W issues, such as Active directory conflicts.

Confidential

Translation & Technical Writer

Responsibilities:

Responsible for the accurate translation and documentation of systems manuals from English to Spanish, and training of end users as well.
Customer presentation development.

Confidential, Orlando, FL

Information Systems Contractor

Responsibilities:

Testing, documentation of system “bugs”, planning, coordinating, and Quality Assurance.
Participate in business development sessions with users to document and enter key information into the content management system.
Manage Windows platform migration and verification of successful deployment.
Repair and recover hardware and/or software failures.