EXPERIENCE SUMMARY:

• Over 15 years’ experience in Information Technology with extensive knowledge and experience of Software Quality Assurance, Release Management, Test Environment, Test Data Management, Defect Management and Testing CoE Processes and Procedures.
• Solid experience of QA Project Management including Operational Planning, Estimation (WBS), Budgeting, Staffing, Project Planning, Project Coordination, On - Site/Off-Shore Coordination and Delivery Management.
• Excellent knowledge and experience of review and analyzing Business Decision Documents, Business Requirement Documents, Functional Requirement Documents, Business Cases, Use Cases and Project Charters to ensure quality standards and client expectations are met.
• Extensive experience of Project Progress Reporting, and creating Estimates, Audits, Test Plans, Test Strategy, Execution Status, Defect Reports and Summary Reports.
• Vast experience of Quality Assurance, Testing, Project Planning and Release management of Web-based, Client-Server, Mobile, Mainframe, Data Warehouse and Cloud Applications.
• Extensive working knowledge and experience of Primavera 6.0, HP PPM, MS Project, MS Visio, MS Power Point, MS Excel, MS Word, MS Outlook, MS OneNote, Lotus Notes, and SharePoint.
• Strong working knowledge and experience of Test Management, Defect Management and Automation tools including Quality Center ALM, Test Link, Perfecto Mobile, Rational Doors, Trac, Clear Quest, Team Track, QTP, Selenium, Rational Functional Tester, Winrunner and Loadrunner.
• Extensive knowledge and experience of Waterfall, Agile/Scrum, Continuous Integration, Test Driven Development, UI/UX Concepts, System Development Life Cycle (SDLC), Project Management Life Cycle (PMLC), and Software Testing Life Cycle (STLC).
• Excellent knowledge of standard CMMI and ISO processes and Procedures required for Software Development and Process Improvement.
• Worked on variety of Business & Financial applications including Insurance (P&C and Health), Banking, SAP(ERP), Brokerage, Mutual Funds, Asset & Wealth Management, Cash & Vault Management, Retail, e-commerce and OLTP applications.
• Strong experience of Database Applications, and writing complex SQL queries on Oracle, SQL Server, Teradata, Sybase, and DB2 databases.
• Excellent analytical and problem solving skills, logical thinker, self-motivated, adaptable and detail-oriented.
• Strong team player with excellent interpersonal, communication and team building skills.

TECHNICAL SKILLS:

Projects and Test Methodologies: Waterfall, Agile/Scrum, Test Driven Development, Continues Integration, System testing, Functional testing, Black Box Testing, Compatibility Testing, Regression testing, User Acceptance testing, Accessibility Testing, Exploratory testing, Risk-based testing

Automation & Defect Management & Monitoring Tools: QTP, WinRunner, LoadRunner, Selenium, Quality Center ALM, Rational Functional Tester (RFT), Rational ClearQuest, Rational Test Manager, JUnit, Rational DOORS, Team Track, NUnit, TrackRecord, Axis, TestLink, Trac, SOAP UI, HTTP Watch, App Watch

Operating Systems: OS/400, OS/390, Unix (Solaris 8,9,10), HP-UX, Windows Server 2003/2007, Windows NT4.0/XP, Vista & Linux 5,6,7,8

Hardware: Sun, HP, HP Integrity VM, AS/400, RS6000, IBM mainframe S/390 and Pentium-based Micro Computers from IBM and Compatibles

Communications & Protocols: LAN/WAN, VPN, Cisco Routers/Switches, TCP/IP, SS7

Languages: SQL, PL/SQL, C/C++, C#, Java, VB Script, PHP, ASP, ASP.Net, HTML, XML,XSL, RPG/400, COBOL

Databases: ORACLE 8, 8i, 9i, 10g, 11g, SQL Server 2000/2005, DB2, Sybase, MS Access

MSOffice including MSWord, MS: Excel, PowerPoint, MS-Project, MS Visio, MS OutlookPVCS Version Manager, TOAD 7.6, SQL Navigator 4.5, Visual Basic, Adobe Acrobat, FoxPro, Client Access, Lotus Notes/Domino, Developer 2000, ODBC etc.

PROFESSIONAL EXPERIENCE:

QA Project Manager

Confidential, Chattanooga, TN

Responsibilities:

• Working with Program managers on the operational aspects of the project such as when resources are over-burning or under-burning hours, when and why the target dates are in jeopardy, PAR allocations, and on-boarding and rolling-off resources as needed.
• Managing the team of Manual, Automation and Confidential Analysts, perform Test estimation, Budgeting, Resource allocation, Operational planning and provide Communication support to various Project-stakeholders.
• Review the Business Requirement Document and Functional Requirement Document (FRD) with the business and development team to understand the architecture and functionality of the application.
• Extensive involvement in QA Process implementation and writing Test Plans, Test Estimates, Test Cases, Test Scripts, Defect Reports, Traceability Matrix, Status and Summary Reports in Excel, Word and Quality Center ALM.
• Participating in Daily Standup meeting to review Story Board and provide update to whole Project team about current Sprint, User Stories, Open Issues, Roadblocks and Testing progress.
• Extensively involve in claim price validation of NetworX and Burgess for Medicare/Medicaid and Members claims adjudication in Payer and Provider system environment.
• Performing Admin activities of CTP and edifecs Test Management tools, responsible of Installation, Configuration, Roles and User Access Management, Troubleshooting, Maintenance and day to day Supporting activities.
• Coordinating and conducting meetings with Business architects, Technical architects, Release managers, Development managers and Services managers to resolve conflicts and discuss open issues.
• Extensively involve in Defect Management process and conducting daily defect triage meeting with project stakeholders to discuss each and every defect, and setting up priority, severity, target dates and closure of each defect.
• Working on various types of Confidential X12 HIPAA transactions including Confidential 834 (Benefit Enrollment and Maintenance), 277/275(Health Care Claim Request for Additional Information and Response), 276/277(Health Care Claim Status Request and Response), 835(Health Care Claim Payment/Advice), and 837(Health Care Claim: Professional, Institutional and Dental).
• Participating in complete implementation testing of the application before going live in production.
• Facilitating meetings with the business and the development team to discuss all major issues faced by the testing team.

Environment: Facets 5.1, SAS, edifecs Test Management, Teradata SQL Assistant, Sybase Central 6, MS Office Tools, HP ALM Quality Center 11, MS Project, MS Visio, Power Point, Unix AIX, Linux, Windows 7, Sybase, Oracle, DB2, SQL, Claim Test Pro, XML, SharePoint, Crystal Reports, Cognos 10, Informatica 9.5.

Test Manager

Confidential, Bloomington, IL

Responsibilities:

• Performed Test Project Planning, Budgeting, Staffing and Resource alignment activities of Confidential . Managed and mentored onsite/offshore testing teams and performed hands-on testing activities. Provided recommendations on Quality Assurance, and Testing of Web-based, Mobile, Mainframe, and Cloud Applications of State Farm.
• Participated and presented input in Project Sync up meetings, Backlog Refinement meetings, Daily Scrums/Standups, Sprint planning meetings, Sprint Review meetings, Sprint Retrospective meetings, Showcase sessions, Defect triage meetings, CMRB meetings, Go/No Go meetings, Lesson learn meetings for various ongoing projects.
• Created, Analyzed and Updated Test Plans, Test Strategy, Monitoring planes, Test Estimates, Test Data, Test Scenarios, Test Scripts, Test Cases, Regression Test Suites, Business Process Tests (BPT’s), Requirement Traceability Matrix, Test Coverage Matrix, Status/Summary Reports and Test Audit Reports. Created and updated Business and Test related document on Lotus Notes and SharePoint Project Repositories.
• Test Execution performed manually as well as using Automation tools Selenium and Rational Functional Tester (RFT) for various type of testing including Dev/Integration testing, System testing, Exploratory testing, Regression testing, Browser Compatibility testing, User acceptance testing (UAT), Risk-based testing and Build validation.
• Implemented Agile work flow for continuous integration and testing of applications using Rally, FitNesse, and Jenkins.
• Created Repositories and Test Plans on TestLink and performed Requirement Management, and Test Management activities on TestLink.
• Worked with Trac Management team, created Trac instances for various projects, and Monitored Defect Management activities on Trac.
• Coordinated with Offshore team, assigned work to offshore team, reviewed work completed by Offshore, resolved issues and queries raise by Offshore and updated Offshore Communications Logs.
• Managed, Coordinated and Tested Mobile Apps on Android, iOS, and Windows operating system. Testing performed on actual Mobile devices as well as on Perfecto Mobile environment.
• Performed Coordinated onsite System testing activities including Web Analytics testing, XML testing, SFPP testing, Common Payment System (CPS) testing, CWF testing, Requirement testing, Activity/Pro+ testing, Confidential Streaming testing, Web Services testing using SOAP UI tool to locate and analyze WSDL file on internet.
• Created complex SQL queries on DB2 and Oracle databases to validate database integrity.
• Conducted QA reviews and Inspections and ensured that testing activities allow Applications to meet business requirement and system goals, fulfill end-user requirements, and identified existing or potential issues.
• Communicated progress, results, and other project related information to project stakeholders.
• Worked with Process Improvement team to implement industry’s best QA, Testing, Development and Business Process practices in State Farm.

Environment: J2EE, JBoss EAP 6.x, DB2, Teradata, IMS, PostgreSQL, MVS, Oracle, TOAD, SQL Navigator, Perfecto Mobile, IBM InfoSphere Optim, HP-Unix, Primavera P6, Windows Server 2007, HP Service Manager, AEM 6.0, DataStage 9.1, Cognos 9.5, Linux, Citrix, AS/400, JCL, SAS, Splunk, MS Visio, MS Project, MS Visio, Power Point, Windows XP/7, Lotus Notes, C#, XSL, HTML, XML, Java Script, TestLink 1.9.3, Trac, SharePoint, Fitnesse, SVN, Apache Ant, Jenkins, JMeter, WebSphere MQ, Tivoli, Rational Functional Tester (RFT), Selenium, JUnit, HTTP Watch, App Watch

Lead Test Analyst

Confidential, Vaughn, ON

Responsibilities:

• Prepared Test Plan, Test Strategy, Test Cases, and Test Coverage Matrix, according to CMMI Project Plan.
• Worked on Estimates, Impact and Risk Analysis for customer projects and Change Requests.
• Executed the Test Cases ensuring the full coverage of the requirement as per Functional Specification Document, and Change Request.
• Performed System Integration Testing (SIT) of Admin module, Deposit module, Orders module, Recon module, Inventory module, Receiving module, Error Correction module, ATM Replenishment module, ATMPro module, Confidential module and Autofax module.
• Performed System testing and Regression testing for Change Requests, New Features, and Bug Fixes for various customers.
• Performed Admin activities of Rational DOORS, ClearQuest and Test Manager tools, responsible of Installation, Configuration, Roles and User Access Management, Troubleshooting, Maintenance and day to day Supporting activities.
• Performed Compatibility testing and Functional testing of Glory Bill Counter UW 500/600 interface, and Panini Vision X Image reader interface with Compass Application.
• Performed Backend and Database testing to test database integrity on Oracle Database.
• Executed Automated Test Script using Quick Test Pro.
• Setup and Configured CIM, Site and Central Confidential Test Environment for various customers.
• Reported bug into Rational Clear Quest for Bug Tracking and Reporting purpose.
• Analyzed Test Results, prepared Test Reports and Defect Reports.

Environment: SQL Server 2005, Oracle 10/11g, Solaris, MS Visio, MS Project, TFS, Windows Server 2003, Citrix, Windows XP/Vista, VB.Net, C#, VB6, HTML, XML, VB Script, QTP 9.5, 10, NUnit, Rational ClearQuest 7.1, Rational DOORS, Rational Test Manager, Rational Clearcase

IC/QA Lead

Confidential, Mississauga, ON

Responsibilities:

• Interacted with business analysts to analyze and understand business processes, plans and requirements.
• Created Test Plan, developed Test methodologies and Test Strategies.
• Prepared Test Cases based on Business Requirement and Functional Specification.
• Performed Functional, Integration, GUI, and User Acceptance Testing.
• Performed end-to-end and data quality testing of CFA’s to ensure correct data flow from RMS to CFA.
• Performed boundary value analysis and testing of DMS to determine maximum size of documents, power point and multi media files.
• Tracked defects and submitted them in Team Track, a defect tracking tool.
• Maintained defect and bug t tracking reports and communicated with development and business team to resolve issues.
• Performed Regression Testing to verify bug fixes.

Environment: SQL Server 2005, Windows Server 2003, Windows XP, Flash, PHP, VB.Net, C#, VB6, XML, Team Track

Business Analyst (Ensemble)

Confidential, Miami, FL

Responsibilities:

• Worked on Confidential module of Ensemble 6.0.
• Performed functional, and acceptance testing of Confidential module.
• Created customer accounts, activated customer telephone numbers.
• Selected different payment types: preauthorized checking, monthly automated credit card.
• Verified Invoices with the price plan and package of the test customer accounts to check that correct bill is generated.
• Performed credit evaluation, changed billing cycle. Worked on consolidated and split bill. Also worked on collection.
• Analyzed and reviewed business requirements with Business Partners and suggested changes in requirements.
• Developed test cases based on functional specification and business requirement.

Sr. Quality Assurance Analyst

Confidential

Responsibilities:

• Performed Quality Assurance of the software developed using Black Box Testing techniques.
• Prepared the test cases as per specifications of the software.
• Performed Functional, Regression and Integration testing of FI/CO and MM modules.
• Identified bugs, prepared Bug/Defect Reports and reported them to the development team.
• Interacted with end users to analyze and understand business processes, plans and requirements.
• Communicated and updated Project stakeholders on daily progress.

QA Analyst/Tester

Confidential

Responsibilities:

• Software Quality Management tasks includes: Testing and evaluation of CPBS ERP on AS/400, Tested multi-mode manufacturing, supply chain management, order management, configure-able financial system & quality management system using formal Quality Assurance processes and methodologies including functionality, compatibility, and reliability.
• Worked on AS/400 and its utilities PDM, SDA, RLU, DFU, QUERY, and SQL; designed reports, menus and screens.
• Analyzed code and tested proprietary applications in RPG/400 and COBOL languages.
• Performed functional and regression testing of running programs due to changes in program specs.