OBJECTIVE:

To obtain a leadership management position in the Quality Assurance, Software Testing, Project Management, IT Management, Business Operations, or Analysis field.

SUMMARY:

• IT Quality Assurance Manager with several years of successful IT, Operations and Project Management experience.
• Expertise in Quality Assurance and Testing of Web based and Client/Server applications manually and automated, with emphasis in Telecommunication, eCommunications, HealthCare Exchange, Healthcare systems, eClinical, Call Center, Online courses, Sales and Marketing, Order Management, Point of Sales (POS) and Pricing applications. End - to-End QA Testing Life-Cycle and deliverables, and the full life-cycle development (SDLC) process.
• Proficient in developing, leading and coaching individuals to maximize level of productivity.
• Cognitive of IT mission and directive and the necessity to foster a solid and mutual relationship with the business.
• Focus driven in completing projects on time, within budget, and in a quality manner. Excellent listening, interpersonal, verbal and written communication skills.
• Worked on various life cycle models (Agile, Scrum, and Waterfall), Confidential integrations, and applications and has ability to work on various technologies.
• Expertise in performing different types of testing including Functionality, Integration, White Box and Black Box Testing, Performance, Regression and (UAT) User Acceptance.
• Applied AGILE methodology and Scrum, Project Management, Risk Management, Change Management, Conflict Management, Critical Thinking, Problem-solving, Decision-making, Interpersonal Communication, Delegation, Leadership, Mentoring, Negotiation, Quality Assurance, Strategic Planning, Organization.
• Experience in managing large scale multiple environments comprising diverse development platforms, computing environments, software, and hardware technologies.
• Experience working in a matrix/cross-functional organization setup and coordinating large-scale test releases.
• Experience with one or more of the following IBM products DataPower, IBM Integration Designer, IBM Process Designer, WebSphere Registry/Repository, Business Modeler or Business Monitor.
• Experience with XML, XML schema and XML parsing and relational database such as DB2 or Oracle.
• Experience with Project Scope definition, Business Case analysis, Business process modeling, Risk Definition, Translation, Management, and Performing quality assurance review of deliverables for both internal and external delivery and Analyzing detail systems factors, including input and output requirements, information flow, hardware, software requirements, and reliability requirements.

COMPUTER SKILLS:

• UNIX, Windows NT/95/98/2000/XP/Vista, W7, LINUX, MS-DOS, Mac OSX
• Languages: COBOL, JCL, VB, SAS, C, C#, .NET, C++, Java, C, Visual Basic, XML, HTML, SQL, WSDL
• DB2, UDB, DB2 Connect, IMS DB/DC, Oracle MS Access, Oracle, MS SQL Server, My SQL Oracle, DB2, SQL Server, TOAD, Oracle 9i SQL, Oracle R12
• TestPartner, QADirector, SOAPUI, SOAPUI Pro, Load Runner, Rational AppScan and Confidential . JIRA, Rational Studio Rational Robot, Clearquest, Test Manager Mercury, HP Quick Test Professional ( Confidential ), Team Foundation Server (TFS), Test Manager, MS Visio, Bugzilla HP Quality Center, HP Quality Centre (QC), Rational Clear Quest (RCQ), Rational Performance, MS Excel, SalesForce, Websphere, Solaris

PROFESSIONAL EXPERIENCE:

Confidential, Flower Mound, TX

QA Software Testing Lead/Consultant

Responsibilities:

• Contracted to Social Security Administration, Woodlawn, Maryland and supporting Disability Case Processing System, Web Based application using Service Oriented Architecture ( Confidential ) principles and methods.
• Leading a team of testers to perform both manual and automated integration testing of supporting Disability Case Processing System ( Confidential ) applications as well as change management of programmatic and systems software support.
• Ensuring that the code deployed into Production functions properly, without disrupting the rest of the environment.
• Managing the change process for Confidential application updates.
• Testing the application code in integration environments.
• Performing automated testing with Quick Test Professional and coordination with the load testing components.
• Developing test data to support manual testing for mainframe-based applications.
• Troubleshooting application problems remotely during off-hours.
• Interacting with the Office of Telecommunications and Systems Operations and communicating with customers, clients and venders.
• Attending meetings with Confidential team members and other SSA divisions.
• Proven team player with strong interpersonal skills possessing a demonstrated.
• Handling multiple projects with varying priorities and possess excellent written and verbal communications skills.
• Performing both manual and automated testing.
• Writing and executing manual test cases utilizing HP QC / ALM.
• Performing all aspects of product testing including test planning, documentation, execution, defect management and reporting.
• Performing high level Quick Test Professional testing using Confidential Test Framework
• Using Load Runner (used for DIET load testing).
• Implementing test automation frame works using Confidential /UFT, ALM, SoapUI and VB script. (required for troubleshooting and testing Confidential ’s interactions with other systems)
• Performing configuration and usage of ALM to its maximum capacity.
• Performing backend test automation, preferably DB2 and SQL queries.
• Performing writing of Test Cases and Test Plans.

Confidential, Annapolis, MD

Project Manager/QA Software Testing Manager/Systems Analyst/Business Analyst/Consultant

Responsibilities:

• Contracted to Confidential and supporting Grant Interface Management System, Web Based application to qualify homes for people.
• Confidential, Inc. accelerates governments' transition to a modern, integrated, sustainable enterprise by delivering software and services for program modernization, program administration, and program integrity.
• Working along the side with Confidential ’s in a Service-Oriented Architecture driven organizational framework and provides specialized expertise for assigned topics and projects. .
• Managing gathering client’s business process management and business requirements and translate them to technical requirements, write user stories enriched with acceptance criteria.
• Develops solution by preparing and evaluating alternative workflow solutions.
• Develops solution by establishing specifications; coordinating production with programmers.
• Managing gathering business requirements and translating them into functional and non-functional requirements
• Managing creating Requirements documentation in accordance with the industry best practices and adopted methodology by the customer and company
• Review the Business and Systems Requirements documents, and Design documents, to develop, document, and execute comprehensive test strategies, cases and scripts for end-to-end testing of all system processes and procedures
• Ensure Data Quality and Integrity Testing.
• Managing preparing of test cases, functional and regression testing, including automation for Regression testing.
• Managing preforming of simple and complex database queries using Oracle R12.
• Managing reporting and track defects and prepare test reports.
• Solve complex testing challenges introduced by new enhancements, technologies and platform features
• Analyze defect data, prepare presentations of the same and recommend changes to improve quality of the products.
• Coordinate the Defect Disposition process with Quality, Technology and Business team throughout and involve in writing test summary reports, defects summary report, and final report.
• Managing Performance of Configuration Management (test reports, relevant artifacts and data)
• Managing collecting of test metrics and perform test metrics analysis.
• Managing set up the System testing and User Acceptance (Validation) activities.
• Managing and Working closely with the QA Team with prioritization of testing activities, and building, delivering and maintaining of non-production environments and tools.

Confidential Calverton, MD

Project Manager/QA Software Testing Manager/Consultant

Responsibilities:

• Works in a Service-Oriented Architecture -driven organizational framework and provides specialized expertise for assigned topics and projects.
• Responsible for ensuring that delivered solutions meet project-defined technical requirements and design specifications.
• Advise project management and support personnel on technical and functional considerations for design, development, integration, implementation and delivery of systems, applications, interfaces, products and services.
• Managed efforts of staff and subcontractors to maintain and support IBM Curam, Connceture, SHOP, Financials, Informatica, Identity Mgmt, WebSphere, and Confidential Financials products.
• Performed and oversaw Section 508 Compliance testing.
• Identifying, testing and implementing solutions for technical issues within the qualified realm of expertise for assigned projects; identify technical risks and help develop corresponding mitigation strategies.
• Perform products update/testing, debug & triage.
• Using SOAP UI to verify the input soap messages for data validity and output values.
• Using ActiveVos and test BPEL processes and check logs. Query tables and verify data. Scan through app server logs and identify errors.
• Participate in testing reviews of technical solutions and report on findings, actions, lessons learned, outcomes and resolutions, when applicable; track and implement improvements on each technical release.
• Lead root-cause analyses, communicate options for resolution and provide recommendations to customer-facing technology problems Perform initial analysis, assist with recreating the issues and bugs in non-production environment. Determine if there is an approved intervention (e.g. workaround). Analyze and assign priority and severity. Determine root cause of incidents and/or problems. Update incident tracking ticket using SalesForce, and create defect tickets in JIRA. Assign incident and defect tickets to developers and products mangers as needed.
• Work actively with development, delivery and QA to manage production and non-production environments in order to support release cycles.
• Work closely with the QA Team with prioritization of testing activities, and building, delivering and maintaining of non-production environments and tools.
• Coordinate on testing goals, with other managers, including Development, delivery, Environment Teams of other applications, & Business Process Leads.
• Ensure build delivery components are from controlled sources. Manage release process and release activities.
• Deliver appropriate build, operations and support documentation for the build and test environments.
• Follow an analytical process to setup and maintain environments and uses automation tools to populate non-production environments.
• Work with application owners to build a knowledge base that will aid various level of environment support capability.
• Provides testing management expertise for of healthcare reform and system modernization in a Service-Oriented Architecture ( Confidential )-driven organizational using various technology environments and solutions.
• Hires, mentors, and manages internal and external teams to conduct the testing for each release of software introduced.
• Both the Agile and Waterfall method of testing are being used to deliver the overall solution to various States.
• Performed the engineering maintenance task analysis, defined the corrective maintenance procedure requirements analysis, and led the engineering effort to develop and deliver troubleshooting procedures supporting the C4ISR network, sensors and communication systems.
• Worked with technical staff to ensure technical reviews of requirements, and documents were conducted properly and on time.
• Developed and completed final production of documentation; including formatting, desktop publishing and final delivery to the Healthcare Information Exchange (HIX).
• Responsible for full lifecycle management over various projects related to health care exchange web site.
• Managed team of Business Analysts, IT support, System Architects, Subcontractor Developers, and including 24 Testers.
• Managed team implementing Agile methodology while maintaining requirements traceability to the customer's requirements.
• Presented status to senior management and customer. Worked with prime and sub contractors to develop and maintain overall program schedule.
• Liaise between various business units, technology teams and support teams.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (functional requirements, business requirements, use cases, Graphical User Interface (GUI) screens and interface designs).
• Elicit software and business requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.

Confidential, Elkridge, MD

Team Lead/Senior Software Tester/QA Analyst

Responsibilities:

• Led a team of more than 6 QA/Software Testers, performed Mobile Application testing with Android and Apple iOS platforms.
• Create and implement testing strategies for iOS & Android mobile platforms in addition to web. Create and maintain test cases, scripts and bug tracking.
• Performed White Box Testing, Black Box testing, functional testing, regression testing, UAT testing on applicable platforms.
• Collaborated with developers and other stakeholders.
• Performed testing WEB-based and mobile applications
• Developed test plans and test cases for GUI and functionality testing of the website and cross browser compatibility.
• Performed Back end testing to check for data and application integrity by writing SQL queries.
• Responsible for creating and filing bugs.
• Tested the application on different browsers like: Internet Explorer, Chrome, Safari, Mozilla Firefox and Netscape Navigator to verify the application is compatible with all platforms. Executed Regression, Shakeout and Browser OS Compatibility testing on all supported Mobile devices like: iPad, Tablets, Android OS, and 4, Google Nexus 10+; Motorola Xyboard 10.1; Samsung Galaxy Note 10.1. And other Confidential customized portable devices.
• Created and executed test cases and test plans based on the business requirements. Setting up the Kiosk, Workstation, and kitchen display systems (KDS), for the test environment.
• Used Target Process to report the bugs and executing the Test cases.
• Worked with developers in building the test cases requirements based on the user story.
• Performed Functional, Regression, UAT and Performance testing.
• Reported directly to the Software Director and involved in daily stand-up/ weekly meetings with the entire team to discuss the user stories and creates new tasks.
• Testing high transaction web services using various software Tools.

Confidential, Baltimore, MD

Team Lead/Senior Software Tester/QA Analyst

Responsibilities:

• Led a team of more than 6 QA/Software Testers. Executed test scripts, record and analyze the results, and Log defects for Scheduling and Registration (S&R) system which is designed for scheduling and registration at a site level. Schedule, Reschedule, Cancel, Manage Site Hours, and Find Appointment and Monthly Site Calendar.
• Performed and oversaw Section 508 Compliance testing.
• Tested for Academic Professional and Corporate (AP & C) Channel tests for traditionally high-stakes exams that candidates must pass in order to continue working in their chosen field.
• Prometric's secure testing channel includes clients such as ETS, CPA, FINRA, and NBME. Tested for Information Technology (IT) Channel a collection of independently owned sites that deliver tests on behalf of Prometric.
• Tested the systems necessary to schedule, administer, and deliver exams.
• Though the majority of exams delivered in this channel are related to IT clients (e.g. Microsoft and IBM), other non-IT exams are also delivered in this channel.

Confidential, Falls Church, VA

IT Manager/QA Manager/Project Management/Software Testing Lead/QA/QC/IT/User Acceptance Test Coordinator, Software Developer

Responsibilities:

• Testing, developing and executing test scripts for new or modified software modules, developing Software Test Plan, Analysis and Design, and Test Report documents.
• Supporting Confidential environment for the integration of business functions such as finance applications, vender’s list and online payments, online classes and curriculum, online students grading system, student’s records, and online attendance, staff time keeping, and staff health care enrollment and benefits applications and inventories.
• Executing testing on new or modified software modules, and integration testing of the High Schools software curriculum, students record keeping, Blackboard web sites, financial and vender web sites payment and tracking system and yearly health benefits enrollment.
• Duties also included testing of new ORACLE database releases.
• Co-ordinate with other sites team members to drive day to day activities in projects, coordinate QA staff and vendors testing activities, manage QA testing projects, prepare and deliver weekly project status report to upper project management teams.
• Performed and oversaw Section 508 Compliance testing.
• Defined the SDLC process, the testing and delivery process, implement a test plan, develop test cases, perform testing and oversee and direct testing subcontractors.
• Research, purchase and implement manual and automated test tool.
• Managing teams of Contractors, Network Administrators, Software Support Engineers, QA/Software Testers, and IT Desktop Service Technicians including Tier II, Tier II Technical Desktop Support.
• Directed all network infrastructure operations, project management, hardware/software procurement, implementation and administration.
• Developed and managed company's IT related policies and procedures.
• Management of IT budget, vendor relations, contract management and negotiation.
• Responsible for reviewing and authorizing all IT related invoices.
• Managing telecommunication systems and implemented a new VOIP/ Confidential Hybrid System.
• Managing the organization mobile devices, contracts, upgrades and repairs.
• Managing Vendor relations and contract negotiations.
• Project Manager for annual technology refresh program replacing many equipment, computer and mobile labs devices. Project Manager for department moves of technology equipment. Project Manager for new construction assessing technology needs and procuring new desktops/laptops and printers.
• Technical Project Manager for new applications and application upgrades.
• Managing product hardware selection for desktops/laptops and printers
• Managing software selection and procurement.
• Managing Microsoft Volume License Administrator and other software products.

Confidential

Software Support/ Software Tester/QC/QA/Consultant

Responsibilities:

• Tested various lottery games/consumer products. Tested Networking routers, switches functionality.
• Performed automated and manual testing. Reported bugs, and wrote test plans and test cases.