EXPERTISE AREA:

• Application Development Management
• IT Budget Development & Management
• Executive Management
• IT Operations Management
• Software Quality Assurance
• Business Analysis
• Project Management
• BCP/DR

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Vice President, Application Development, Systems, PMO and QA

Responsibilities:

• Span of control over 1 Director, 4 Leads and 10+ Application Developers, QA testers and System Engineers.
• Current resident Visa holder for the Dubai, UAE office handling all offshore legacy migrations of over 800 mainframe and thick customer applications. Legacy print and mail applications being migrated to full stack platforms using HP Exstream, Sefas, Satori and WindowBook systems.
• Technical executive accountable for new customer implementations, ongoing maintenance and application support. Team supports approximately 1,000 requests monthly with 25% of those requests being new customer implementations.
• Responsible for driving operational process improvements using technical solutions to improve efficiency and timeliness.
• Implementation of SDLC methodology policies and procedures.
• Created 2 year technical roadmap to coincide with product roadmap for new product development and deliverables.
• Pre - sales IT executive role responsible for RFP input, customer calls, customer audits and rollout of new customer integrations and implementations.
• Responsible for hiring, mentoring, developing and coaching high performance technical teams.
• Responsible for ensuring SSAE16 SOC 1 and SOC 2 are passed annually along with client audits.
• Direct report to CEO

Confidential, Alpharetta, GA

Director, IT

Responsibilities:

• Span of control over 40+ developers and QA testers on shore and off shore using Scrum Agile Methodologies.
• Transformation of numerous legacy C++ systems to MVC and mobile/tablet applications.
• Implementation of NoSql Mongo database solution for all 100+ customer integrations.
• Created Centers of Excellence for Quality Assurance team to implement QA testing standards and automated testing practices.
• Responsible for identifying process improvements and standard tool selections for code management, code deployments, automated testing and open source products.
• Implementation of SDLC methodology policies and procedures.
• Create 2 year technical roadmap to coincide with product roadmap for new product development and deliverables.
• Pre-sales IT executive role responsible for RFP input, client calls, client audits and rollout of new client integrations and implementation.
• Responsible for hiring, mentoring, developing and coaching high performance technical teams.
• Responsible for ensuring SSAE16 SOC 1 and SOC 2 are passed annually along with client audits.
• Direct report to CIO

Confidential, Atlanta, GA

Vice President

Responsibilities:

• Span of control over internal and external client users using portal web front end applications along with a nightly and morning batch processing system with file transmissions. These systems were fronted with imaging and workflow systems using a custom IDMS system, Anydoc OCR, Process 360 for workflow and Corticon rules engine. The 600+ integrated applications with 80% of those applications being written in house run on clustered WINTEL and LINUX servers using Oracle 11G and SQL databases. The applications are written in classic ASP, ASP.net, JAVA, C#, XML, Delphi, PL/SQL and Web services. Application support and management for third party products consisting of Business Objects XII, Global 360, Syncsort, Pervasive, Dimensions CM, Code 1, sFTP and connect:direct.
• Develop technology application and engineering roadmaps in collaboration with business unit product roadmaps for quick deployment of new products to market with a flexible technology footprint.
• Provide executive technical representation during RFP process, pre-sales meetings and implementation of solutions for mortgage lenders.
• Lead application development, quality assurance and configuration teams responsible for new product development, client implementations and maintenance. Ensure teams adhere to Waterfall and Agile (SCRUM) SDLC methodologies.
• Ensure all application availability, application response and batch processing daily SLA’s are met with our customers. Implemented and manage an escalation notification process so that customers are proactively notified of any planned or unplanned outages or interruptions.
• Lead technology transformation projects to ensure systems are current and using the most efficient and cost effective technologies.
• IT executive participating in client integration and implementation projects leading the teams to ensure projects meet timelines with minimal impact to the customers.
• Manage IT operating budget and capital expenditure budget for technical purchases. Responsible for creation, forecasting and monitoring of budget monthly. Annual bonus is tied to the budgetary performance.
• Responsible for hiring, mentoring, developing and coaching high performance technical teams.
• Chair the Centers of Excellence committee aimed at ensuring policies and procedures are current and consist across the entire SDLC teams and processes.
• Responsible for passing annual SSAE16 and ISO audits along with quarterly client audits.
• Direct reporting to CIO and EVP of business units.

Confidential, Atlanta, GA

Vice President of IT Operations

Responsibilities:

• Responsible for a high availability 7/24 data center. Systems Administration and Networking teams responsible for managing uninterruptible networks, firewalls, clustered web servers, redundant databases, telecommunications, voice response units, system security and workstation services. Manage all system backups, monitoring and alerting and intrusion detection services. Data Center Systems and Applications included: IBM Netfinity, BIG IP’s, WIN NT, WIN 2000, WIN 2003, SUN, CISCO, UNIX, SQL, DB2 UDB, Oracle, DELPHI, ASP.NET, JAVA, IVR’s, MS Exchange, NetApps.
• Managed the 7/24 technical support, application support and production control functions for 200 customer solutions and interfaces. Ensured escalation process was consistently followed and customers were proactively notified of any outages or interruptions.
• Responsible for regulatory compliance related to obtaining and maintaining SAS70 Type I & II certifications, REG E, SOX 404 and CISP VISA certification.
• Managed onshore and offshore application development and quality assurance teams responsible for new product development, client implementations and maintenance. Managed the capital expenditure and recurring expenditure process for all technical purchases.
• Direct report to CEO.

Confidential, Norcross, GA

Director, IT

Responsibilities:

• Team was responsible for 7/24 technical support, application development and quality assurance of the pre-production region. Responsible for MVS applications written in COBOL, JAVA web applications using Apache Tomcat on UNIX, custom API’s for clients using XML. Applications utilized Oracle and DB2 databases. File transmissions support by frame relay connections using NDM.
• Responsible for coordinating the build out of test systems for each product base, created test plans and client certification signoff procedures. Certified the following EDI transaction sets 810, 811, 814, 824, 820 for client interface testing using Harbinger’s (aka: Inovus) Trusted Link application.
• SDLC management of all production deployments using Waterfall methodology.
• Responsible for regulatory compliance related to obtaining and maintaining SAS70 Type I & II certifications, FDIC, OCC and client audits.
• Ensured all new client implementations had been tested and certified before implementation into production. Led the team in educating the client on product and processes being implemented prior to production rollout.
• Created billing contracts and fee structure for clients wanting to have ongoing dedicated test space. Created contract and billing flow process to ensure clients were accurately and timely billed for their dedicated space.
• Incorporated Six Sigma concepts into department and met monthly corporate Sigma goals.
• Conducted weekly client implementation project review meetings to ensure client’s implementations were on schedule for production rollout.
• Successfully completed Y2K testing with 60+ external clients. Created test procedures and validated recovery procedures with our clients. Held weekly Y2K status updates with Confidential executives.
• Successfully coordinated the first ever disaster recovery test recovering all Tier 1 applications, databases, systems and processing within 24 hrs. Subsequently coordinated the first ever disaster recovery test of Tier 1 - 2 applications, databases, systems and processes within 48 hrs.
• Received company initiated relocation to corporate headquarters to work on strategic IT projects.

Confidential, Columbus, OH

Systems Manager

Responsibilities:

• Managed a team of application developers, system administrators and quality assurance individuals responsible for the ERISCO MVS Benefits and workflow imaging system. Coordinated the Y2K upgrade of the third party system.
• Managed the CITRIX desktop support for 150 + call center associates, development, finance, training and benefits processing users.
• Ensured health insurance claims processing systems were in compliant with HIPPA regulations.
• Managed all healthcare claim processing for EDI ANSI Standards: 270, 271, 276, 277, 835, 837
• Budget responsibility for software and hardware purchases, software and hardware maintenance and
• Successfully rolled out Citrix desktop solution to customer support teams saving the company $250,000 a year in desktop costs.
• Lead ERP system interface projects with Peoplesoft Payroll system, reporting systems, client conversions and upgrades.
• Business Continuity and Disaster recovery coordinator for division responsible for risk assessment, plan development, testing and maintenance.

Confidential, Columbus, OH

Systems Engineer

Responsibilities:

• Systems administrator for Confidential Mutual Fund processing system, AWD Workflow Imaging system, Intelligent Workstation System (IWS) on the in house AS/400 and client server platforms.
• Responsible for the support and deployment of workstations for 70 + customer care, accounting, training and development users. Managed production support, system administration and desktop support teams.
• Responsible for ensuring that all systems were operational during daily, monthly, quarterly and year-end pricing of the mutual funds systems and that statements were generated accurately and timely to the shareholders. Monitored systems to ensure compliance with Confidential regulations.