SUMMARY:

Extensive experience managing mission - critical software QA including testing strategy, QA policies, and business continuity planning. Highly-refined QA and software management skills consisting of designing testing environments, project planning, financial management and personnel management. Consistently achieved breakthrough results and improved profitability. Leader in transforming organizations to a customer-focused approach. Strong interpersonal and communication skills with a track record of motivating and developing leaders and players in geographically dispersed team.

TECHNICAL EXPERTISE:

Platforms: UNIX, Windows, Linux, Mac iOS.

Networking: OTN, WAN (SONET, SDH), LAN (Metro Ethernet, TCP/IP), MAN (DWDM), VOIP, MPLS, SNMP, OSPF, TL1.

Storage: NAS, SAN, DAS, Fibre Channel, iSCSI.

Languages: C, C++, Python

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

Sr. SW QA Manager

Responsibilities:

• Managed the QA activities of mutli-products (Cloud Xpress, DTNX, and XT3300) by writing the high level plan for the proto, resources, QA features, QA manual, Automation, testing planning, testing strategy for local and offshore teams, and provides weekly report to the executive management team.
• Tested E2E of the forth generation product, increased the automation testing, and working closely with Dev, HW, PMO, Customer Support, Sales, and organizing delay stand up meetings to follow up on outstanding issues and driving them to closure.
• Designed lab resources’ tool to allocate equipment, test sets, which provides multiple reports. The tool makes the engineering process so efficient and very product; by providing live updates on equipment and shows the engineers all what they need to now about lab resources.
• Reduced backlog defects tremendously by understanding the root causes of each defect and following up with the right owners for closure.
• Created the System Verification Testing team from scratch, and within 2 months hired 6 top talented Optical engineers.
• Reduced the training time tremendously by putting together intensive training plans and forcing hands on in parallel with the training.

Confidential, Sunnyvale, CA

Sr. SW QA Manager

Responsibilities:

• Improved quality by writing smart scenarios/testcases to test features like Security access via VPN, Consistency Checker, Snapshot, Clone, Segment cleaning, software upgrade, scheduler and raised the quality bar by improving the test plans, test cases and testing strategy.
• Worked closely with Dev designers and product owners to identify quality policies for software defects and collect requirements for Mars FlashRay features (Trapped Space, Nvlog, I/O access to Clone, Consistency Group….etc.).
• Improved engineering productivities by identifying missing fields from existing tools (Bugzilla, Jira, Rally, Testlink ..etc.), diving into the issues and helping the designers in trouble shooting the issues and providing all the necessary info needed to find the root cause; quick turn around of complex issues by providing work around and more testing scenarios to the existing testing plans and by utilizing the engineers’ skills to work on the right features.
• Provided leadership and QA software guidance including technical appraisals through out the Agile development cycle of the software release.
• Dramatically raised the education level of all engineers, especially new hires by setting up a training program for all engineering levels and set up new hire expectation strategy.

Confidential, Santa Clara, CA

QA Software Specialist

Responsibilities:

• Designed the testing strategy, wrote testplans and tested Confidential cloud storage features including the security access using VPN/firewall and testing the data using secure line SSL/HTTPS vs HTTP.
• Built QA team from ground up and established 4 key groups, QA manual, Automation, Customer Support, Build and lab support.
• Led the testing activity to improve the revenue from $2M to $7M by understanding the customers’ needs and incorporating them into requirements, improving the quality of the product and provided an outstanding customer support.
• Reduced cost by using one ultimate centre tool that includes all the info for an employee to create/edit/read test cases, defects, use case requirements, lab requests and documentation, and provides executives with high level reports.
• Interfaced with multiple application development groups, test groups, and project managers and took major initiatives to improve writing of test plans and test cases by introducing Smart testing (using prioritized Scenario testing which includes the set of test cases).
• Dramatically raised the bar for the product quality by introducing many quality templates and matrixes (i.e. quality code, product component and customer support matrixes).
• Created the ultimate solution for Flex4 automation testing by finding the right tools and frameworks to design and run GUI test cases.
• Designed one centric Customer Support Web location for all of our internal support teams for access to all current release, known issues, troubleshooting guide, Q&A, releases documentation, customer check list and discussion tab.

Confidential, Berkeley Heights, NJ

QA Software Manager

Responsibilities:

• Managed and assisted local and offshore engineers designing simulator to test the web browser applications (Apache, PHP, HTML, SQL, Perl) and data protocols (TCP/IP and Ethernet Tunnel) Routing protocol (MPLS, IP and OSPF), SNMP, SONET/SDH and DWDM. QTP and LoadRunner were used for automated testing on Solaris (8, 9, 10), Windows and UNIX platforms.
• Tested Confidential Storage Devices, performed configuration and testing of integration with various operating systems including Windows and Solaris. Created test cases tracking to capture previously unchecked scenarios.
• Held QA necessary daily/weekly meetings to closely manage outstanding issues assuring quality products on time.
• Tested product that managed and monitored the DMX and Clarion storage devices in a SAN environment. It also helped Enterprise customers do effective cross domain analysis between a transport optical, a storage network, and a virtualization platform network.
• Redesigned the problem events to save over 800 MB of system space after the system start-up. Identified memory leak during the system verification testing of the SONET and DWDM project and led the effort to correct the problem.
• Wrote test plan and other high and low level documents (i.e.; TestPlan, Use cases, FS, PRD, PDS, price list, market analysis based on SDLC); coordinated with concerned organizations, and secured their approval of the documents.
• Assisted Sales group in selling and presenting pre-GA and GA Confidential SMARTS products and demonstrating them to potential customers; authored the Statement of Work, and provided necessary technical feedback to the customers.
• Performed impact studies and contingency planning within the change and release management process to ensure no disruption of service, and involved key stakeholders in the process to determine their possible organizational impact.
• Managed and tested Block Box, Lucent DMX, DS1/DS3/E1/E3, Mapping Ethernet alarms, Scalability (split servers), and DNA discovery features for Confidential SMARTS Optical project.

Confidential, Knoxville, TN

Senior Project Manager

Responsibilities:

• Realized cost savings of over $4 million dollars directly attributable to my leadership in the following initiatives:
• Disaster Recovery - Designed the corporate disaster recovery and backup plan to ensure continuity of operations.
• Closed Circuit TV (CCTV)/Digital Video Recorder (DVR) - Developed and tested a software-based solution used for CCTV system in use at over 260 travel centers resulting in annual savings of over $1 million in hardware and software deployment costs.
• Voice over IP (VoIP) - Led the technical testing and vendor management towards implementation of VoIP across the enterprise ( Corporate HQ and over 260 travel center locations) to realize $2 million of annual savings.
• Socket Service Layer Virtual Private Network (SSLVPN) - Led the effort to define and develop Pilot Travel Center’s requirement to select the vendor.
• Managed and tested a Human Resources Web portal project utilizing ColdFusion to automate candidate search process by providing key word searches and then scanning the resume database to identify those meeting the search criteria.
• Managed the CCTV Help Desk to provide operational support for 260+ travel centers.
• Designed, managed, and implemented an engineering cycle process using a modified version of Waterfall for all Technical departments within Confidential .
• Taught MS Project and MS Project Web Access to Project Mgrs. and programmers.
• Developed detailed templates for Test Plan, System Requirements, Function Specification, Detail Design and Integration testing documents.
• UNIX control officer responsible for moving files from development to production as part of payroll process QA.

Confidential, San Jose, CA

Software QA Manager

Responsibilities:

• Managed, implemented and tested APS features for ADM192 card on ONLINE Metro DWDM platform (PowerPC 8260, VxWorks, i.e.; Protection Toggle, Hold Off Timer, 1:N, Extra traffic, NUT, ENUT, Dual Homing, etc.)
• Managed multiple technical teams to design, implement and test APS engines for BLSR, Linear 1+1, 1:N and UPSR based on Bell Core standards and ITUs (SDH equivalent) on Metro Director K2 and ONLINE Metro platforms.
• Designed, managed, and tested the SDH/SONET software to handle TL1 commands, equipment and facility provisioning, alarming, performance monitoring, automatic protection switching and other customers requested features.
• Managed the technical teams tasked with the design and testing of the Control Card Fault Tolerance feature.
• Used the following tools to aid design and development and project tracking: MS-Project and MS-Office, Rational ClearCase, Rational Rose Model, Perforce, and OmniBer.

Confidential

Senior Test and Verification Engineer

Responsibilities:

• Designed and managed all the testing activities of the Hitless Upgrade feature for OC48/OC192 product.
• Designed and wrote the test plan of the Management Software application component for OC48/OC192.
• Responsible for large network setup and testing for the high-speed optical products (OC192, OC48, OC12 and Optera Long Haul DWDM).
• Designed the test plan for OC48 2-fiber and BLSR ring and linear APS configured with diverse route.
• Worked closely with the developers to come up with the testing requirements for implementing the high/low level design for the TL1 Command Management Subsystem (CMS), using Lex and Yacc with Visual C++ compiler on NT windows environment.
• Tested the run-time components to use a third party tool Lumos for an interface between the OCS and OAM&P.
• Used designing aid/tools such as MS Project, OmniBer, Lumos, pRISM+, SNiFF+, Clearcase, Codewright, and Visio.