SUMMARY:

• My extensive experience as an Analyst in Information Technology for Application Specialist and Software Quality Assurance Analyst (SQA) is demonstrated with my strong analytical and communication skills. I am accomplished with problem solve quickly, efficiently, and accurately.
• I am capable working on my own, on a team, and on multiple projects simultaneously with an acute sense of detail from inception to implementation to completion.
• Experience working with and traveling to companies of various industries including: telecommunications, retail/supply chain, healthcare, banking, security, and e - commerce.
• I am accustomed at being organized, results-driven, and motivated professional who takes pride in achieving both company and client quality expectations.
• Dependable - My strong work ethic shows punctuality everyday showing up for work, doing my job, supporting others, meeting deadlines, and being a team player is showing respect to my company, co-workers, and customers.
• Multi-Tasking - Managing multiple projects simultaneously where these projects used different QA methodologies as well as different software tools and the SDLC.
• Organized- My projects and deliverables are achieved on or before due date and my thinking process is proactive rather than reactive.

TECHNICAL SKILLS:

• HP Quality Center 9.0/10.0
• HP Application Lifecycle Management QC 11.0
• HP Quick test Professional 10.0 (QTP)
• HP Xrunner (test automation)
• Atlassian JIRA v6.1/Confluence/Crucible
• Microsoft SharePoint
• Microsoft Test Manager/Campaign Manager
• Microsoft SQL Server Management Studio 2008 R 2 10.50.1600.1
• Microsoft Visual Studio Ultimate 2013 Team Foundation Server (TFS)
• Borland Interbase SQL (IBCONSOLE)
• BMC Remedy IT Service Management Suite (Service Desk/Change Management)
• IBM Rational Clear Quest 2.0/ Clear Quest Web 7.0
• VTIGER CRM 5 Trouble Ticket System
• TOAD/PUTTY

PROFESSIONAL EXPERIENCE:

Confidential, TX

QA Test Analyst Consultant

• On-line studying and acquired CTFL certification from Simplilearn.
• On-line studying for ISTQB CTFL Software Testing certification.
• On-line studying for Selenium test automation.
• Online studying for SQL.
• Online studying for SOAP UI and REST.
• Online studying for QTP test automation.

Confidential, Allen, TX

QA Test Analyst Consultant

• Utilized Fusion Mapper tool to validate and resolve mapping of AS400 green screen fields to a User Interface layout; UAT, end to end, and Regression verification testing.
• Employed Visual Studio TFS to execute test cases, enter/track defects, and view Fusion Work Items (FWI) in a queue; created and updated application test procedures and defect documentation before and after live production implementation.
• Applied Visual Studio WebTFS to view Fusion Work Items (test cases); to execute these test cases via Test Runner; open/track bugs from inception to validation; generated test reports.

Confidential, Richardson, TX

QA Test Engineer Consultant

• Created and executed test cases and utilized defect management using HP Quality Center.
• Validated rates and billing scenarios as if customer ordered AT&T products utilizing SQL queries and TOAD; created and updated application test procedures and defect documentation before and after live production implementation; system, integration, regression, end to end testing.

Confidential, Plano, TX

QA Analyst Consultant

• Executed manual testing: Integration, Functional, Regression, UAT, System, Usability, UI, Smoke, End-to-End, Exploratory, Ad-Hoc; wrote test cases (MS Test Manager) and executed test cases (MS Campaign Manager); created and updated application test procedures and defect documentation before and after live production implementation; troubleshooted and corrected system issues.
• Utilized Atlassian JIRA tool for defect management/reporting/tracking, Atlassian Confluence for team collaboration and knowledge base, and Atlassian Crucible for test case peer reviews.
• Verified GUI web-based functionality on Browser, Android smart phone, and NVDA web reader; acted as application SME and generate test reports.

Confidential, Richardson, TX

QA Analyst II

• Reviewed and evaluated requirements, use cases, and design specifications for the purpose of writing test cases for Teller banking, Healthcare, Fraud, and Compliance applications.
• Devised and executed manual and automated (QTP) test cases in Waterfall or Agile software development methodology both web based and client server applications; defect management/reporting utilizing QC/ALM or JIRA; executed SQL queries; black box, UAT, system, integration, regression, functional, non-functional, ad-hoc, exploratory, smoke, user acceptance, end-to-end testing; trained users for use on the Teller application (image capture).
• Initiated customer support during application deployment and implementation; act as application SME, generated test reports, created and updated application test procedures and defect documentation before and after live production implementation; coordinated and maintained application software by researching, planning and executing upgrades, updates and patches.

Confidential, Dallas, TX

Project Coordinator

• Generated and executed test cases (for CSMs and/or client) in Excel.
• Coordinated with development the creation of the software Snap (snapshot in time of the code in time) which, after removed from the baseline trunk (base code) then branch (working copy of trunk that can be modified or changed for QA and UAT testing) replaced back into trunk for release.
• Constructed and distributed daily to management reports (from MS Excel): Open and Closed Cases report (all projects and all clients), Time Entry report (all projects and all developers), and Severity 1 report; reports daily to management (from Vtiger): tickets released morning report (status of tickets released after business hours), tickets released during the day, tickets to be released next day (after business hours).

Confidential, Richardson, TX

QA Tester Consultant

• Designed test cases in from requirements utilizing Mercury Interactive/HP Quality Center 10.0; enter defects into IBM Rational Clearquest 2.0/Clearquest Web 7.0.
• Executed manual and automated (HP QTP 10.0) test cases; created and updated application test procedures and defect documentation before and after live production implementation; generated test reports; generated test reports.
• Performed system, integration, end to end, GUI, and regression testing.

Confidential, Plano, TX

QA Tester Consultant

• Established and executed Test Cases (regression, integration, functionality, verification, and validation) using QC; reviewed Functional Specifications and Business Requirements for testing 7-11 Retail and Supply Chain applications (Order Processing, Allowance, Excise, Payments, and Merchandising); executed SQL queries; generated test reports.
• Executed manual test cases for testing the following functional areas: Data Sync, Distribution, Inventory Management, Order Management, Pricing, Product Assortment, and Vendor Management for retail/supply chain project .
• Verified expected to actual data and format of EDI and Flat File formats Business Flow validation points utilizing WebMethods integration platform (between RIS db. and Mainframe).

Confidential, Addison, TX

Application Support Analyst

• Supported customers via phone and email as well as installation and customer training (remote and in-person) for a check imaging, network connectivity, backup/restore, and Disaster Recovery banking projects; acted as application SME, generated test reports, created and updated application test procedures and defect documentation before and after live production implementation; troubleshooting and correcting system issues.
• Performed black box, UAT, system, integration, regression, functional, non-functional, ad-hoc, exploratory, smoke, user acceptance, end-to-end testing; travel to customer site to install software, support, execute customer acceptance test.

Confidential, Frisco, TX

Technical Support Tier II

• Tested e-commerce web features, functionality, installation, and configuration including: email, internet web browsing, Wi-Fi, Bluetooth, camera, music, touch screen, flip, bar, slider, and Android devices; test data communication such as SMS (Short Message Service) and MMS (Multimedia Messaging Service) such as videos, pictures, text pages, and ringtones).
• Created and updated application test procedures and defect documentation before and after live production implementation; generated test reports.
• Initiated a service request or trouble ticket (Remedy) for issues found during network or product software testing: network (outages), signal (coverage), equipment (handset phones and data devices), and user issues (software and hardware); acted as application SME

Confidential, TX

Transportation Security Officer

• Operated various screening equipment (X-RAY, ETD, etc.) and technology to identify dangerous objects on people, in carry-on luggage, or checked baggage, screen passengers and luggage at security checkpoints to ensure safety of the traveling public, perform standard pat downs and screening of passengers when needed and check passenger's identifications and boarding passes.
• Trained others on staff in the functionality of GUI and Security Application Software; train for various SSI (Secret Sensitive Information) security tools and customer safety procedures from the U.S. Department of Homeland Security: X-RAY, Explosive Trace Detection (ETD), etc.
• Worked in Coordination Center allocating resources between checkpoints in 5 terminals, contact appropriate personnel to ensure proper response to security incidents, monitor checkpoints via CCTV and networked software to ensure timeliness of operations.

Confidential, TX

Test Engineer

• Established and executed manual test cases, in Excel, using UNIX, VMS, and Windows operating systems for Network Management Systems integration testing and alarm management evaluations, Network Survivability, Reliability, Restoration, Disaster Recovery, and Network Management Efficiency.
• Performed frontend testing (black box, UAT, system, integration, regression, functional, non-functional, ad-hoc, exploratory, smoke, user acceptance, end-to-end testing); created and executed test cases and traceability matrix on Real Time Restoration telecom project; created and updated application test procedures and defect documentation before and after live production implementation.; generated test reports