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Qa Manager Resume

Dallas, TX

SUMMARY:

  • Over 16 years of IT experience in which 10 years of extensive Team management roles in Quality Assurance Testing in Government, Mortgage, Financial and Communications industries.
  • Successfully completed and delivered various complex systems in all phases - System testing, Integration Testing, End to End Testing & User Acceptance Testing.
  • Expertise in deriving the optimum ROI in Test Framework- Both Manual & Automation process. Hands on experience in allocation and management of testing tasks within the given resources.
  • Lead the Teams involved in Release Management & Testing of Agile SDLC production releases.
  • Responsible for scheduling Application releases, deliverables, build releases & test cycles.
  • Expertise in Quality Assurance of Mobile, Cloud based, Web based, Call Center (IVR), Client/Server and Java/.net Applications. Diversified experience in Automated / Manual Testing.
  • Experienced in Testing Enterprise wide CRM ( Siebel, Clarify ) & ERP ( Maximo - Supply Chain, People Soft, SQL BI, SAP HR ) applications, including setting up various middle ware configurations and test environments.
  • Expertise in configuration and maintenance of various automated testing tools - HP’s UFT, Quick Test Pro 11.x, 10.x, 9.x, HP ALM 12.53, Quality Center 11.0, 10.0, 9.x, Test Director 8.x / 7.x, Load Runner 9.5, Rational Functional Tester.
  • Served many years as a system administrator for HP ALM/ Quality Center test management tool.
  • Hands on experience in all project SDLC phases, starting from Requirement Analysis to Production & maintenance phase. Validation and scenario walkthroughs with the clients during the test cycles.
  • Lead the teams involved with CMMI Level 3 & CMMI Level 2 standards in 2 projects.
  • Proficient in providing detailed test metrics, test reports and application presentations to the Project team, top management and stake holders.
  • Experience in Managing Requirements Traceability Matrix to ensure comprehensive test coverage of requirements. Expertise in User Manual Documentation, User Training process.
  • Excellent communication, interpersonal, analytical and presentation skills. High mathematical aptitude.
  • Highly proficient in MS Project, MS Office, Excel Spread sheets, including the design and development of Macros for test metrics reporting. Good analysis skills, energetic and task oriented.

TECHNICAL SKILLS:

Test Management Tools: HP ALM Quality Center 12.53, 11, 10, 9

Automation Testing Tools: HP UFT 12.50, QuickTestPro 11.0, 9.2, Rational Functional Tester

Defect Tracking tools: HP ALM 12.53, HP ALM Quality Center 11.0/10,0, Rational ClearQuest, Bugzilla, QATracker, PVCS

Performance Testing tools: HP Performance Center 12.5, LoadRunner 9.5Requirement management Tools: Caliber, Requisite Pro, BluePrint

CMMI: CMMI level 3, CMMI level 2 and ProcessMax tool

RDBMS: Oracle 10g, 9.x, 8.x, 7.x, DB2, MS SQL Server 7.0, DBArtisan 8.0, Toad

Languages: Java Script, VBScript, SQABasic, TSL, SQL, PL/SQL, SQL*Plus

O/S: Windows 7/10, HP UNIX, Solaris 2.x, Windows XP/00/98/95/NT

EAI tools: Salesforce, Siebel, Oracle 11i, Maximo-Supply Chain, Oracle Apps, SAP-HR, AbInitio & Informatica Data Warehouse tool, BO ReportsGeneral Applications: EMC-Documentum, WebEx, AutoSys, CVS, MS PROJECT, Excel, Visio, RentalMan, JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

QA Manager

Environment: HP ALM 12.53/ 11.0, UFT, QuickTestPro 11, 9.2, .net4.0, Oracle 10.0, SQL Server 2008Responsibilities:

  • Set up the structured testing practices for the Data Warehouse / Reports division & ADT’s IVR Call Center division.
  • Initiated and implemented QA standards and practices, Requirements analysis methods.
  • Proficient in providing detailed test metrics, test reports and application presentations to the Project team, top management and stake holders.
  • Defined technical best practices for testing and segregated the application to manageable sub modules.
  • Setup ATSM, ALM and QTP for automating & maintaining the test artifacts in Web Services testing.
  • Conducted Daily Defect Management Meetings to ensure that defect tracking (identification, fixing, re-testing and migration of defects) is properly addressed.
  • Locate and allocate test resources to application tests in a multi-test environment.
  • Ongoing Hands on QC Admin support. Quality Center 12 and Defect Tracking process training sessions for various groups.
  • Lead the teams responsible for System testing and User Acceptance Testing.
  • Lead Release Management & Testing of Agile SDLC production releases.
  • Reviewed & Monitored smoke test/ System Integration Test, actual validation and results to ensure that they meet the entry and exit criteria.
  • Reviewed and set up a frame work for all the test cases in different modules to assure the correct mapping of functional requirements to the design features of the application.
  • Involved in the efforts to improve the quality of software testing on the multi-platform project.

Confidential, Tulsa, OK

QA Manager

Environment: Mercury Quality Center 10.0, QuickTestPro 9.2, Oracle Apps, Maximo Supply Chain, SQL, Visual StudioResponsibilities:

  • Set up the structured testing practices for the End to End Testing phase of the project.
  • Standardized QA standards and practices, Requirements analysis methods across teams.
  • Lead the team responsible for E2E testing and User Acceptance Testing.
  • Designed and developed E2E Test Plan, Test Execution Plan and created major portion of test cases for AMS system.
  • Reviewed smoke test, actual validation and results to ensure that they meet the entry and exit criteria.
  • Managed and coordinated the daily testing activities, issues, defect resolution and provided the daily status reports to the project team and the stakeholders.

Confidential, Topeka, KS

QA Manager

Environment: Rational Functional Tester, Rational Performance Tester, Clear Quest, ReqPro, .net4.0, SQL Server 2008, Siebel 8.1 & 8.2, FileNet, OPA, ETL, SQL, Visual Source Safe

Responsibilities:

  • Successfully Implemented and Managed the best practices Testing methodology of UIM project, with monthly production releases.
  • Lead the team responsible for System Integration Testing and User Acceptance Testing.
  • Extensively involved in Release Management of agile SDLC production releases.
  • Organizing and presenting the release summary to the stake holders and the project members.
  • Created and presented demos, user guides for the project team for the Testing tools.
  • Designed and configured a successful testing process in migrating from Siebel 8.1 to Siebel 8.2.
  • Defined technical best practices for testing large scale ETL migration from Mainframe to Siebel. Segregated the application to manageable sub modules.
  • Delegated optimum workload among the team, with specific metrics for accountability.
  • Reviewed and oversaw the team members in creating 1200 test cases for System Integration Testing.
  • Established periodic knowledge transfer sessions with the developers / SMEs to cut down the learning curve of the QA team about the application.
  • Involved in team member technical evaluation during the hiring process and performance evaluation.

Confidential, Washington, DC

Sr. Test Lead

Environment: HP Quality Center9.2, QuickTestPro 9.2, LoadRunner 9.5, .net3.4, SQL Server 2005, MS Access, SAP HR, SQL, Visual Source Safe

Responsibilities:

  • Set up the structured testing practices for the Safety department.
  • Standardized QA standards and practices, Requirements analysis methods across teams.
  • Lead the teams responsible for Module Testing, Integration Testing, System testing and User Acceptance Testing.
  • Designed and developed Test Plans for ASIS new version and the CLAIMS System.
  • Involved in the Gap analysis of the Old ASIS legacy system and the new version.
  • Reviewed and set up a frame work for all the test cases in different modules to assure the correct mapping of functional requirements to the design features of the application.
  • Well versed with datapools, verification points, library functions, data driven tests & debugging auto scripts. Data load transactions were monitored and verified by Load Runner.
  • Served as System Administrator for Quality Center.
  • Involved in the efforts to improve the quality of software testing on the multi-platform project.
  • Created the template for Requirements Traceability Matrix to ensure comprehensive test coverage of requirements.

Confidential, Rockville, MD

QA & Requirement Manager

Environment: HP/Mercury Quality Center, QuickTestPro 9.2, QATracker, .net1.1/2.0, Cruise control web tool, SAS, SQL, UNIX, Win NT/XP/2000, Oracle 10g & 9i, Visual Source Safe, KEdit, Toad, Informatica ETL

Responsibilities:

  • Architect and implemented the structured testing practices for entire RFS applications.
  • Overseeing of System testing, System Integration Testing and UAT of 15 RFS (Reporting & Feedback System) modules.
  • Standardized QA standards and practices, Requirements analysis methods across teams.
  • Lead the teams responsible for Module Testing, Integration Testing, System testing and User Acceptance Testing. Also involved in Release management & configuration management.
  • Designed and reviewed Test Plans for each module as well as the global test plan for the entire application.
  • Extensively involved in team management of Cruise Control configuration management tool in build releases, test cycles management.
  • Responsible for mentoring and improving the test metrics, processes and internal technical capabilities to remove defects earlier in the life cycle, thus improving the quality of software testing on the multi-platform project.
  • Member of the process engineering team that established CMM Level 2 and phase review of the system processes.

Confidential, Rockville, MD

Sr. QA Lead

Environment: Quality Center, SQL server database, PL/SQL, MS Visio, Java, JDK 1.4.2, Oracle 9i

Responsibilities:

  • Responsible for developing quality assurance procedures, Estimation of testing time, Scope of testing and process creation in functional validations and compatibility testing.
  • Involved in Uploading Current Test cases and Defect tracking in to Quality Center testing tool.
  • Assisted the Project manager, Development Manager & Business Manager in Requirements testability and Application deployment. Hands on validation and scenario walkthroughs during the test cycles.
  • Engineered and developed test artifacts such as Test Strategy Plan, Test Cases & Traceability Matrix.
  • Formulated the Standardization of Testing methodologies and relevant metrics.
  • Lead the weekly testing activities of the Web Portal application. Evaluation & implementation of progressive Regression testing practices.
  • Involved in gathering and documentation of system requirements, configuration and interpretation of business requirements in the QA context.
  • Provided the framework for Quality Assurance of Loan Application System and given the responsibility of the design & development of Quality Assurance of the entire Confidential Application comprising of Loan Application System, Loan Origination System & Loan Servicing System. It includes System Integration Testing between these systems.

Confidential, Washington, DC

QA Project Manager

Environment: Quick Test Pro, TestDirector 8.0, Win NT/XP/2000, IVR system, Siebel web analytics, Filenet for content management, MS Visio, BEA WebLogic 8.1, Java, JDK 1.4.2, Oracle 9i.

  • Lead a 8 member team responsible for System Testing and User Acceptance Testing.
  • Developed Global Test Plan, Module Test Plans.
  • Reviewed Project Requirements, Technical Requirements and System Design Requirements and provided technical and usability feedback.
  • Involved in the efforts to improve the quality of software testing on the multi-platform project.
  • Has been responsible for improving the QA metrics, processes and internal technical capabilities to remove defects earlier in the life cycle.
  • Oversee the process of Complete checkout of multi-platform integration issues, interoperability and operating systems.

Confidential, Vienna, VA

Sr. QA Engineer

Environment: Rational Robot, ClearQuest, Test Manager, Win NT/XP/2000, BEA WebLogic 8.1, JDK 1.4.2, AutoSys, Valista Payments Plus, Oracle 9i, Oracle RAC, DBArtisan

Responsibilities:

  • Used ClearQuest & Test Manager for test management and defect tracking.
  • Reviewed Project Requirements, Technical Requirements and System Design Requirements and provided technical and usability feedback.
  • Responsible for testing module allocation among the team, preparing test cases & test procedures.
  • Responsible for developing standardized QA procedures, Estimation of testing time, Scope of testing and process creation in functional validations, compatibility testing & WebLogic cluster testing.
  • Created templates of test documents including Test Strategy, Test Plan, Test Cases and process Analysis documents. Hands on involvement in design and developing UAT test strategy and testing artifacts.
  • Prepared UAT test cases and performed user acceptance testing while coordinating with the client.
  • Involved in Production maintenance testing, for installing the Quality Assurance Requests (QAR) and performing manual testing. Performed Valista GUI validation, screen flow and layouts.
  • Worked on testing APIs, Registration Services, Bundle Order Management, Merchant Account Management.

Confidential, Silver Spring, MD

QA Lead Tester

Responsibilities:

  • Responsible for preparing performance reviews of the team members. Allocating the workload during regression testing in each cycles.
  • Reviewed Business Requirements and Designed Specifications and provided technical and usability feedback. Reporting defects and worked with business and technical teams until resolved.
  • Performed Functional Test for GUI validation, screen flow and layouts, data validations.

Confidential

IT Analyst

Responsibilities:

  • Responsibilities included Installing and maintaining the test builds, developing Test Plans and Test Cases.
  • Performed System Testing and System Integration Testing. Maintained the testing environment as well as the related documentation. Plan and execute compatibility test in the platforms selected.
  • Involved in UAT (User Acceptance Testing).
  • Served as a Subject Matter Expert on enhancement projects focusing on QA efforts.

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