SUMMARY:

• Highly skilled and results - oriented professional with 9+ years of diverse experience as Software Quality Assurance analyst in Banking, and Financial Services, CRM and Telecom domains.
• Project Management as a BA/QA Lead.
• Resource management for testing team.
• Experience in preparing project schedule.
• Experience in Telecom Confidential platform, Salesforce (CRM, B2B sales), Century, Pega, Lost and Stolen Card services, Healthcare insurance domains.
• Core competency in Areas of Manual and Automation Testing, UAT Testing, System Integration and End-to-End testing in API and web based applications along with extensive experience in analyzing and documenting business requirements and functional/non-functional specifications ( BRD/FRS/FRD ).
• Experience in all aspects of the Software Development Life Cycle ( SDLC ), system testing techniques and Waterfall, RUP and Agile methodologies and Scrum technique.
• Actively worked in GAP Analysis to check the compatibility of the existing system infrastructure with new business requirements.
• Proficiency and detailed knowledge in creating Test Plans, Test Scripts , Use Cases, Sequence Diagrams, State Charts, Activity Diagrams.
• Experience in Black box Testing, System Integration Testing, Regression Testing, Sanity Testing, Functional Testing, Automation and End to End Testing .
• Expertise in creating Test Strategy, Test Plan, Test scenario, designing manual Test cases, automated test scripts, RCA Analysis, Testing Metrics and Traceability Matrix for defined business processes.
• Expert in tracking and managing requirements through Requirement Traceability Matrix (RTM).
• Strong facilitation skills in Use Case walkthroughs, requirements elicitation sessions , and Change Control Board ( CCB ) meetings.
• Proficient in creating screen mock-ups, User Interface/Graphic User Interface (UI/GUI), context diagrams, business process flows, and in developing Use Case Diagrams, Behavior Diagrams (Sequence Diagrams and Activity Diagrams) based on the UML Methodology.
• Experience in Defect Management System , Software Quality Assurance, Establishing Test Standards, Guidelines, Procedures, Test Execution, Documenting and analyzing Test results.
• Identify the need of Test Environment and suggest Setup for test environment if required.
• Experience in validating backend systems like MySQL, TOAD, SQLServer and Oracle .
• Understanding of SOAP UI testing and have experience in SOAP UI for 5+ years.
• Experience in Java API testing with XML .
• Experience in Amazon Web Service, UNIX scripting.
• Working experience of QTP .
• Onsite/Offshore Coordination .
• Ability to communicate progress, issues, risks that have been identified.
• Clear understanding of Business rules (BRD, SRS) Documents with ability to work independently and as part of team and responsible for archiving and maintain all project related documents in Share Point .
• Strong Experience in Defect tracking tool such as HP Quality Center ALM, JIRA, Rally .
• Excellent communication skills, documentation skills, team problem solving ability, analytical, meet stringent deadlines and programming skills in high speed, quality conscious, multi-tasked environment.

TECHNICAL SKILLS:

Technology/QA Tools: Quality Center HP ALM, QTP, PEGA Rules Process Commander, Rally, JIRA, Salesforce, Century.

Business Tools: Power Designer, MS Visio, MS Project, MS Office, Just In Mind

Operating Systems: Windows XP/NT/2000/Vista UNIX, MAC OS X

Web Servers: TOMCAT, Websphere Application Server

Web Related Technologies: Java Script, XML, HTML, CSS, SOAP UI, UML

Database: SQL Server 2000, Oracle 9i, MySQL, TOAD, MS Access 2003

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

QA Lead

Responsibilities:

• Manage as both Functional and Technical lead for IT testing and Business testing team.
• Interfaced with the client as part of requirements gathering and elicitation to finalize the project scope.
• Have completed more than 12 Vendor integration in Confidential platform for different kind of business/clients.
• Have taken care of Production tickets for the project, bug fixes.
• Performed business impact analysis of proposed projects processes and gap analysis for new functionality requirements, as well as prioritizing them based on actual business.
• Used the guidelines and artifacts of the AGILE and Rational Unified Process (RUP) to strategize the Implementation in different iterations and phases of the Software Development Life Cycle (SDLC) for different modules of the overall business.
• Authored Business requirements document and System Specifications encompassing Functional and Non-functional requirements.
• Prepare test plan.
• Test Execution management in SDLC.
• Extensive execution of backend API as part of overall E2E testing.
• Lead all cycles of Integration, System, Business, End to End testing
• Prepare Daily and weekly status reports to business stake holder .
• Create Epic, user story, defect BR, DR in Jira.
• Involved in JAD sessions for resolving issues involving data processing, user interface and downstream systems interactions.
• Reviewed and assisted the design team in coming up with UI Screen Mockups for the proposed new UI prototype
• Developed test plan, test cases, test scripts for Systems, Smoke and UI Testing
• Involved in managing the defect lifecycle - conducting daily defect tracking meeting, reporting and reviewing the defects, assigning the open defects to developers, and re-testing the fixed defects
• Actively facilitated complete SIT process with Vendor as well front end and down stream systems - creating SIT schedules, testing guidelines, managing feedback, follow-up, and resolving open issues.
• Performed SQL queries for retrieving data from the database, generating ad-hoc reports, and conducting data validation testing.
• Performed UNIX scripting in AWS platform to debug the log files.

Environment: Java API, Oracle 10g Windows XP, SQL Developer, Soap UI & QC, Rally, JIRA, HTML, XML, MS VISIO, Power designer, UNIX, AWS.

Confidential, New Jersey

QA Lead

Responsibilities:

• Manage as both Functional and Technical lead for IT testing and Business testing team.
• Conducted Interviews and Brainstorming Sessions with stakeholders including Front Office Trading Desk and Middle Office Operations Team to gather requirements and end user perspectives in order to identify deficiencies and areas for improvement & enhancement.
• Interfaced with the client as part of requirements gathering and elicitation to finalize the project scope.
• Performed business impact analysis of proposed projects processes and gap analysis for new functionality requirements, as well as prioritizing them based on actual business.
• Used the guidelines and artifacts of the AGILE and Rational Unified Process (RUP) to strategize the Implementation in different iterations and phases of the Software Development Life Cycle (SDLC) for different modules of the overall business.
• Authored Business requirements document and System Specifications encompassing Functional and Non-functional requirements.
• Prepare test plan
• Test Execution management in SDLC.
• Extension execution in SOAP UI as part of overall testing.
• Execute automation test scripts in QTP as part of regression test bed and lead the automation team at offshore
• Lead all cycles of Integration, System, Business, End to End testing
• Manage all PLM document in SharePoint with version control.
• Onshore-Offshore coordination
• Prepare Daily and weekly status reports to business stake holder
• Create MACROs to eliminate the recurring testing activities.
• Identified all necessary Business and System Use Cases from requirements, created UML diagrams including Use Case Diagrams and Sequence Diagrams.
• Involved in JAD sessions for resolving issues involving data processing, user interface and downstream systems interactions.
• Reviewed and assisted the design team in coming up with UI Screen Mockups for the proposed new UI prototype
• Experience in managing the application lifecycle right from project planning, requirements gathering, until testing & deployment, defect tracking through HP Quality Center ALM.
• Create Prospect, Account, Opportunity, Contacts, Reports as part of the work flow of Salesforce CRM Cloud (Service and sales) and integrate with application like Century, Maverick, CPQ.
• Developed test plan, test cases, test scripts for Systems, Smoke and UI Testing
• Involved in managing the defect lifecycle - conducting daily defect tracking meeting, reporting and reviewing the defects, assigning the open defects to developers, and re-testing the fixed defects
• Managed Requirement Traceability Matrix to ensure test cases are traceable to requirement specifications
• Actively facilitated complete UAT process - creating UAT schedules, testing guidelines, managing feedback, follow-up, and resolving open issues
• Performed SQL queries for retrieving data from the database, generating ad-hoc reports, and conducting data validation testing
• Assisted in development of User Training materials for the upgraded version of the existing system technology and process improvements.

Environment: Century, Cramer(Amdocs), Salesforce web application, Oracle 10g Windows XP, SQL Developer, Soap UI & QC, Rally, JIRA, QTP, HTML, XML, MS VISIO, Power designer.

Confidential, Delaware

QA Lead

Responsibilities:

• Functioned as a liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Created and maintained User Stories by interviewing the business users to communicate the requirements to development and testing teams.
• Consulted the business users and SMEs to create Product Backlogs to prioritize features and subsequently created Sprint Backlogs.
• Participated in daily stand-ups, Sprint planning and Sprint retrospective meetings
• Participated in preparing burn-down charts, task lists and planning poker
• Performed GAP analysis by creating AS-IS and TO-BE documents to identify the potentials of the improved system.
• Involved in creating Questionnaire to understand the needs of the end users in order to make the system user-friendly.
• Created and maintained Requirements Traceability Matrix (RTM) to manage requirements and performed Impact Analysis when request for change (RFC) arrived. Escalated the results of the analysis to the Change Control Board (CCB).
• Provided detailed User Interface Document to the development and testing team for clear understanding of the system.
• Conducted requirement walkthroughs with the development and test teams before the development and testing phases respectively, to ensure that the requirements are accurately understood.
• Created and maintained Requirements Traceability Matrix (RTM) to trace technical requirements to their business requirements and the test case requirements to their functional requirements.
• Worked closely with the QA Team to create test plan and test scripts and review test cases.
• Validated and regularly monitored all the filed defects and their progress.
• Performed thorough User Acceptance Testing (UAT).
• Actively participated in Post Production Validation (PPV) and handled issues appropriately.
• Experience in tracking & reporting and seamless integration of various project related tasks in HP Quality center ALM.
• Experience in enabling detailed project analysis and effective management through HP Quality Center ALM.

Environment: Remitco lock box tool, wasau application, Image RPS, TMS platform Audit Works, QC, Jira, Visio, Power designer,.

Confidential

Lead PEGA QA Tester

Responsibilities:

• Analysis of business requirement and design document for functional, technical specification,.
• Test execute changes for eliminating the General Information Section, modification of the Fraud Qualifying Questions and implementation of new UI design,
• Execute Test of enhancement to the ATM Cash Advance workflow, embedding Authorizations into the Lost & Stolen workflow, enhancements of Transaction Section, and elimination of 2 Lost & Stolen Screens from flow, update Lost & Stolen workflow with Multi-card functionality and allow for ordering a Plastic request without exiting the current Interaction,
• Unit testing and writing test cases.
• Integration Testing.
• UAT testing.

Environment: PEGA PRPC tool, Microsoft visio, Mercury Quality Center, Oracle 9i, SQL Server, SOAP UI.

Confidential, Maryland

Developer

Responsibilities:

• Develop part of the application based on the requirement using PEGA BPM Tool.
• Test Project Management
• Requirement management
• Resource management
• Prepare project schedule
• Manage as both Functional and Technical lead.
• Prepare test plan
• Prepare test execution status metrics
• Test Execution management
• Used Quality Center for defect tracking and reports like test coverage matrix, defect status.
• Responsible for triage call with all vendors
• Defect management lead
• Review test cases based on the requirement
• Onshore-Offshore coordination
• Prepare Daily and weekly status reports to business stake holder
• Responsibility for daily triage call with developer

Environment: Pega PRPC, Web sphere Message Broker v6.1, Oracle 10g Windows XP & SQL Developer.

Confidential

Developer

Responsibilities:

• Work allocation to team member.
• Manage as both Functional and Technical lead.
• Responsible for CRM related test and coordination with CRM team for completion of test.
• Prepared test data for executing test scripts by using data tables.
• Review test cases based on the requirement
• Prepare Daily and weekly status reports.
• Responsibility for daily triage call with QAs.
• Work efficiently to meet targets and deliver solutions in accordance with Company’s quality control standards and business practices and procedures.
• Develop a level of competency, which helps to anticipate issues and solve them in advance.
• Perform impact analysis to find out the systems/programs that could be potentially affected by proposed change(s), coding, and testing and implementation activities.

Environment: PEGA PRPC tool, Ultimus, Microsoft visio, Mercury Quality Center, Oracle 9i, SQL Server.