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Qa Delivery Manager Resume

Denver, CO

SUMMARY:

  • Over 14+ years of IT experience: 13+ years in Software Testing worked for different domains like Infra Structure Testing, ERP, Real Estate, Main Frame, Functional, Regression, Branding, Installation, Configuration, Localization, Compatibility Testing, Email Migration Testing, Host Migration, Data Migration testing, Web Services Testing (Soap UI), MI Reports testing (Generated from Crystal Reports),Static Testing, User Interface Testing, User Acceptance Testing (UAT), System Integration Testing, Conversion Testing, Batches Testing, Interfaces testing, Notices testing, Claims / AR testing, Eligibility systems in Health care Testing, Regression Testing, Migration Testing, Services Testing using soap UI, Protocol testing, EDI Messaging, & Automation) and Software Development.
  • Managed/Lead Software Quality Assurance (SQA)/Testing teams Onsite and Offshore around 50 team size. Flexible to work on any given capacity of positions like QA Lead, Project Manager, Team Lead and QA Manager.
  • Overall 7+ years of onsite work experience in INDIA, UK and USA.
  • Proficient in understanding the current QA organization, identify gaps and improvise the process. Had good experience in implementing & operate Confidential in the organization.
  • Conduct Audits internally as an Internal Auditor, Production Defects analysis to strengthen our Regression suite and improve the test coverage, quality.
  • Facilitating Project Process, tailoring, Project Support and Audit for Metrics reporting and Data health check
  • Product review before implementation, facilitating implementation, reviewing artifacts, conduct training process,
  • Periodic SQA of projects for Confidential compliance and Executive status reporting.
  • Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
  • Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
  • Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, corrective actions, and re - validations
  • Updates knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications.
  • Actively involved in Pre-Sales calls, writing proposals, SOW, New engagement client meetings, Work hand in hand with Solution Engineering group on presentations to win new engagements.
  • Work with Business Development team, Account Management team to improve the ongoing accounts and give leads to the new business.
  • Played a Key role in a world class Data Migration program between two airlines United & Continental, liaised with different stakeholders to implement the test strategy, ensure the quality for smooth migration. Roadmap is designed to implement the strategy
  • Industry experience includes: Insurance, banking, healthcare systems, supply chain management ( Confidential Products - Transportation Management System, Warehouse Management, LMS, EDI etc.,) Retail, travel & hospitality, Eligibility Benefits systems (Worked for State of Tennessee Social Security Benefits programs) and packaging & licensing.
  • Responsible for Account Management, Resource Management, People Management and Delivery Management, Resource Management, Project Management, Client Relationship management and Estimations. Contribute towards Risk Management at the early stages of the projects.
  • Expertise in Migration Projects, provide QA recommendations, outliers, trends on metrics.
  • Experience in Reviews, Authoring & Execution of Test cases, Preparation of Test Summary Reports.
  • Lead a Automation team facilitating the United / Continental merger, build a framework on VBScript, excel based tool to support. Knowledge on Selenium, QTP & Performance Testing tools like Dynatrace.
  • Experience in Localization Testing for Japanese & German languages
  • Responsible to conduct weekly meetings with the Client's QA Manager, Development, Vendors and the executive management.
  • Experience in ALM 11.0, Quality Center 9.0, Test Director, Track Record, JIRA and ALM. Knowledgeable in Share Point to maintain & create the site.
  • Experience in Functionality Testing, SIT (System Integration Testing), End to End testing, Configuration Testing, Compatibility Testing, Mobile Testing, Testing in Multiple Operating Systems like Windows, Unix, Linux, Red Hat etc and Regression testing.
  • Responsible to build Automation team to build tools, automation framework with amicable solutions with cost effective by choosing the open source tools.
  • Knowledgeable in automated tool QTP 8.0 and hands on experience on VAPI-XP automation
  • Contribute to create Knowledge repository, Regression Suite, Resource optimization in the QA organization and show benefits to the company.
  • Knowledgeable on Agile methodologies.
  • Co-ordinates actively with Project Management, Release Management, Change Management, Development groups to conduct testing smoothly and prioritize the QA needs.

TECHNICAL SKILLS:

Operating Systems: Windows (XP, 2K, 2K3, NT, 98, 95, VISTA, LONGHORN) NON-Windows (Linux, Mac, MACTEL, Solaris)

Applications: VMWARE, X-Manager, X-Planner, ORCA, Win Diff, Beyond Compare, FAST Air, FAST RES, GDS (Shares, Apollo, World Span and Sabre), YODA, PeopleSoft, Cognos, Putty, Message Queue Manager and Share Point Site.

Development Languages/Tools: Java, JSP, VB scrip, C, C++

Automated Test Tools: Test Director, Quality Centre, Mercury Interactive Win Runner, QTP, HP Quality Center

Bug Tracking Tools: Pivotal, Siebel, Bugzilla, Track Record, Gemini, ALM11

Database Technologies: SQL Server 2000, MS Access 2000, DB2, EDI File Processing, TOAD

Web Servers: IIS, Web Logic, Web Sphere, BizTalk Server

PROFESSIONAL EXPERIENCE:

QA Delivery Manager

Confidential, Denver, CO

Responsibilities:

  • Understand the current organization in terms of process maturity and identify the gaps to lay out a amicable solution on Release & QA.
  • Establish the Release Management Process, educate the teams, pilot and implement to operate.
  • Establish the Confidential (Test Centre of Excellence) and build a QA organization which fits to Confidential Company.
  • Prepare process, Procedures, guidelines and templates for Confidential, pilot them to PeopleSoft Cash
  • Establish Automation team, layout automation framework and performance framework along with the team.
  • Management and Sales Force projects and make them operational.
  • Establish Knowledge Management on their share point on the projects we imply Confidential and make Confidential process dependent rather than People.
  • Establish system/functional software QA/testing processes on assigned projects
  • Responsibilities include mentoring and coaching Software Development technical staff
  • Responsible for Delivery Management, Account Management, Risk Management, Knowledge Management, facilitate OCM Trainings, Vendor Management, Resource Management, Estimations, QA Process, Reports Metrics etc.
  • Execute SDLC for Agile and Iterative models, Defect Management etc.
  • Establish KPIs, baseline the metrics, create dashboards and improve continuously.
  • Evaluate test automation options and work on automating the key regression scenarios automation using QTP.

Senior Manager

Confidential, Phoenix, AZ

Responsibilities:

  • Establish system/functional software QA/testing processes on assigned projects
  • Responsibilities include mentoring and coaching Software Development (SD) technical staff
  • Responsible for Delivery Management, Account Management, Risk Management, Knowledge Management, conduct Trainings, Vendor Management, Resource Management, Estimations, QA Process, Reports Metrics etc.
  • Execute SDLC, Defect Management etc.
  • Identify and create all SD project required quality documents, test plans, test cases, procedures
  • Design/implement/execute software testing to demonstrate SD project conformance with specific criteria
  • Evaluate test automation options and working on Automating the Web Services using Soap UI, GDS automation using QTP.
  • Business Experience in:
  • Software testing execution and results analysis
  • Designing and implementing system test plan /cases/procedures
  • Writing/releasing software test results reports
  • Designing and implementing system/functional/integration tests

Confidential, TN

QA Manager

Responsibilities:

  • Responsible for implementation of system/functional software QA/testing processes on assigned projects
  • Responsibilities include mentoring and coaching Software Development (SD) technical staff
  • Responsible for Delivery Management, Account Management, Risk Management, Knowledge Management, conduct Trainings, Vendor Management, Resource Management, Estimations, QA Process, Reports Metrics etc.
  • Execute SDLC, Defect Management etc.
  • Understand SD’s Software Development Lifecycle (SDLC) models and reviews
  • Identify and create all SD project required quality documents, test plans, test cases, procedures
  • Design/implement/execute software testing to demonstrate SD project conformance with specific criteria
  • Evaluate test automation options
  • Participate in SDLC reviews as required
  • Business Experience in:
  • Software testing execution and results analysis
  • Designing and implementing system test plan /cases/procedures
  • Writing/releasing software test results reports
  • Designing and implementing system/functional/integration tests

Confidential

QA Manager

Responsibilities:

  • Responsible for the complete QA deliverables of this project
  • Strategic Planning, Estimations, Resource Planning, Resource recruitment, Allocations and Requirement Analysis.
  • Provide Financial Forecasts, Resource needs, Resource forecast to the executive management.
  • Establish QA processes, methodologies, Risk Management, Milestone Analysis, Project Planning.
  • Derive QA metrics, Weekly / Daily Executive dashboard summary.

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