SUMMARY

• Experienced Quality Assurance Analyst, specializing in Internet and Mobile environments.
• Background includes Team Leadership, all aspects of Quality Assurance, and End - User Training.
• 20+ years of experience as a QA Analyst in testing of development approaches like Web-Based, Client Server and Object Oriented systems on various platforms and environments.
• Highly experienced in the testing of applications in various Domains like HealthCare, Finance, B to B and Warehousing
• Use of Xamarin Studio to create iOS and Android apps
• Experience in TFS/Test Manager, HP Quality Center 11.00 Enterprise Edition, SQL Server Management Studio, SQLite, SourceSafe, Jama, Rally, JIRA SharePoint
• Experience with automation tools including LoadRunner and Quick Test Professional (QTP).
• Experienced in performing Functional Testing, Integration testing, Regression Testing, System Testing, Database Testing, Performance Testing, Compliance Testing, UAT, UI Testing, Load and Stressing.
• Working knowledge in Software Development Life Cycle (SDLC) Methodologies including agile software development and Scrum development practices, Waterfall, Software Testing Life Cycle (STLC), Bug Life Cycle, QA Standards and Metrics.
• Demonstrated skills in creating and developing thorough Test Cases, Requirements Traceability Matrix and generating Test Scripts from requirements.
• Experience in analyzing and interpreting documents on Business Requirement Specification (BRS), Software Requirement Specification (SRS) and Functional Requirements.
• Strong Business Analysis and Critical Thinking skills.
• Team player with attitude towards quality, detail, new technologies and effective time management skills.
• Possesses excellent communication and interpersonal skills.

TECHNICAL SKILLS

Testing Tools: Xamarin Test Cloud, Xamarin Test Recorder, LoadRunner, WinRunner,

RDBMS: Microsoft SQL Server, IBM DB2, SAP ERP, Oracle

Languages: C#, SQL, HTML, C++, Visual Basic, COBOL

Bug Tracking Tools: TFS, HPQC, Rally, JAMA, JIRA, Salesforce/Remedy

Database Tools: SQL Server Management Studio, SQLite

Others: MS Office suite, MS Front page, MS Outlook, MS Visio, MS Project, WebEx, Places, SharePoint, Adobe Photoshop, and QuickBooks

PROFESSIONAL EXPERIENCE

Confidential

Sr QA Analyst

Responsibilities:

• Working on Multiple projects for Anthem (AIM Specialty Health).
• Responsible for writing manual Test Cases based on Functional and Technical Specifications. 
• Involved in test case peer review. 
• Performed manual smoke, Integration, Functional, Regression, and System testing on the applications and verified the functionality of all modules in the application. 
• Responsible for confirming that functionality migrated over from QA to Staging to UAT and then to Production (smoke testing)
• Ensure all applicable SDLC and testing processes are followed. Manages both onshore and offshore test execution resources for project under test
• Conducted testing on different application servers to verify application’s performance.
• Actively participated in daily meetings as part of a Agile methodology.
• Actively participated in weekly meetings as part of Waterfall methodology. 
• Communicated inconsistencies between System Specifications and Test Results to development team. 
• Involved actively in Defect Review meetings escalating and prioritizing issues effectively. 
• Using JIRA to report bugs and to maintain product backlog items. 
• Involve in Minor and Major release support.
• Involve in Data Validation using SQL queries.

Confidential  

Lead QA Analyst/Business Analyst

Responsibilities:

• Lead QA efforts creating a cross platform (web and mobile) application for a major construction company.
• Was responsible for the following -
• Defining their QA department, setting QA standards, work processes and bug flows
• Met with Product owner gathering business requirements
• Conducted formal and informal product design reviews throughout the software development lifecycle to provide input on functional requirements, product designs, schedules and potential issues.
• Writing test cases and scripts with and without business requirements for web application and mobile application
• Created SQL queries for testing data integrity in SQL Server Management Studio and SQLite
• Execution of test cases
• Documented software defects using TFS/Test Manager bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.
• Delivered thorough QA testing reports that determined product quality and release readiness.
• Traveled to various warehouse locations to demo and train end users on applications created
• Helped end users with creating CSV files to upload current warehouse inventory into new system and then uploading data into the database from backend
• Created scripts Xamarin Test Record for use in Xamarin Test Cloud to use for smoke testing after pushing out builds
• Generated reports of test execution to team; conducted bug triage meeting on a regular bases and communicating with development staff on bug priorities based on the business requirments.

Confidential

Senior Quality Assurance Analyst/ Defect Coordinator

Responsibilities:

• Migration project for combining their various credit companies into one. Combining Volkswagen, Audi and Ducati to use one application for their Credit Company. Was responsible for the following -
• Daily stand up meetings
• Writing test cases and scripts based on Business requirements
• Execution of test cases
• Reporting defects and test execution using Jama
• Reporting test statistics to team lead
• Defect coordinator ( participated in - scoring, testing, change management)

Confidential- Northbrook, IL

Master Data Associate

Responsibilities:

• Working with the AP department analyzing their Vendor data and giving recommendations for standards. Was responsible for the following -
• Generating reports from SAP on vendor data
• Identifying duplicate data
• Analyzing and identifying what vendors need a remittance vendor/ordering vendor

Confidential

Senior Quality Assurance Analyst

Responsibilities:

• Contractor at CVS Caremark - Northbrook, IL
• Worked on a client server application used to onboard patients for medical services. Was responsible for the following -
• Attended training to learn HcN application
• Creating controlled data for testing of interfaces
• Running C2 DEA reports for data accuracy
• Tested integration of application on new and upgraded servers
• Reporting any issues or defects using HPQC
• Reporting to management and team status of testing

Confidential - Springfield, IL

Quality Assurance Analyst

Responsibilities:

• H.D Smith is a Pharmaceutical Distribution Company. They were in the process of moving their legacy application from an AS400 to SAP.
• QA for legacy application integration with SAP ERP using an Agile methodology.
• Lead testing on Order to Cash (OTC) & P2P integration process from writing to executing test cases
• Lead testing on Load and Stress testing of application using LoadRunner for load testing for a .net application and SAPGUI
• Executed load scripts for load testing prior to deployment to production
• Define testing scope, approach, risks, and assumptions
• Creating and prioritizing test scripts for integration testing for business flows. End to end testing
• Creation and execution of test scripts for RICEF’s
• Smoke testing integration of legacy to SAP
• Data mapping and integrity testing - legacy to SAP
• Verify XML sent from SAP is accurate and contains correct data
• Attending “Scrum” meetings
• Participating in “Sprint” planning and perform analysis of business requirements for accuracy, completeness, and testability
• Participated in “Retrospective” meetings
• Wrote test cases and scripts for testing
• Executed test scripts
• Log issues found in testing, prioritize issue and retest when issue is fixed
• Created documentation on standards for QA group to follow
• Created documentation and reported results of load testing for group
• Defined and implemented standards for Load testing for group
• Define benchmark for stress tests
• Created documentation on how to test specific functionality
• Post implementation of SAP ERP - IDOC resolution team
• Identified IDOC in failed status
• Reprocessed failed IDOCS via WE09
• Documented failed IDOCS and communicated to various team members that need to address issues
• Archived failed IDOCS
• Utilized Salesforce.com as a customer service issue and resolution repository

Confidential - Springfield, IL

Quality Assurance Analyst

Responsibilities:

• H.D Smith is a Pharmaceutical Distribution Company. They are in the process of moving their legacy application from an AS400 to SAP. Currently working on the team that is “keeping the lights on” with production issues and enhancements to current system using an Agile methodology.
• Attending “Scrum” meetings
• Participating in “Sprint” planning
• Participated in “Retrospective” meetings
• Wrote test cases and scripts for testing
• Executed test scripts
• Created documentation on standards for QA group to follow
• Created load scripts for load testing for a .NET application and SAPGUI
• Executed load scripts for load testing
• Created documentation based on results of load testing for group
• Defined and implemented standards for Load testing for group
• Define benchmark for stress tests

Confidential - Deerfield, IL

Technical Writer/Accounts Payable Assoc.

Responsibilities:

• Updating and identifying all documentation whether instructional or day to day activities.
• Updating and standardizing all instructional documentation
• Account updates and/or changes for Vendor accounts
• Work with Vendors that accept credit card payments; make all credit card payments
• Maintain multiple Excel spreadsheets for department
• Create pivot tables for department in Excel
• Verify invoices using READSOFT
• Data entry with-in SAP
• Have worked on various projects which include working with the Vendors of companies that Astellas has acquired. Verifying their information is correct and setting up best way for payment

Confidential - Chicago, IL

Lead Quality Assurance Analyst

Responsibilities:

• Created, documented and executed test plans for a Legacy Mainframe application that was being converted to a client/server application.
• Point release testing, created documentation for user review and sign-off
• Created and executed manual test cases based on business requirements
• Compliance testing mandated by the FCC
• Discovered, documented, and communicated system defects - work with designers and developers
• Worked with CMG for coordination of builds, and gathering environment information for testers
• Worked with FIXML team testing data integrity
• Lead team in creating and standardizing automated test scripts for regression testing
• Developed and taught testing practices for various entities of the system
• Mentored Jr. QA Analysts on team
• System Administration for TestDirector
• Lead team in a companywide migration and upgrade of TestDirector from version 7.2 - 8.0
• Developed and taught classes for customizing/using Test Director
• Developed and taught classes for using Test Director suite – Test Director/Defect Manager/WinRunner
• Proactively presented status and issues of current tasks to team lead for effective upward management

Confidential – Chicago, IL

Lead Quality Assurance Analyst

Responsibilities:

• Managed two testers and coordinated activities with 4 programmers. Created, documented and executed test plans for a Real-estate Internet application and a Transportation Internet application.
• Lead/Mentor Jr. Analysts with Projects
• Developed test plans for Backend and Internet Applications
• Developed test cases for the Backend and Internet Applications
• Developed test scripts for the Backend and Internet Applications
• Implemented test scripts for the Backend and Internet Applications
• Discovered, documented, and communicated system defects
• Implemented regression testing for Backend and Internet Applications
• Created automated regression test scripts for an Internet application using WinRunner
• Ran Linkbot on Internet application to uncover broken links

Confidential – Wheeling, IL

Instructor

Responsibilities:

• Developed and implemented training syllabus for structured testing
• Taught "Software Inspection and Test Planning"
• Taught "Test Design Step and Test Techniques"
• Taught "Test Preparation and Execution"
• Taught "Using QA Partner for Automated Testing"

Confidential – Naperville, IL

Sr. Quality Assurance Analyst

Responsibilities:

• Quality Assurance Analyst for Classified Ventures
• Created, documented and executed test plans for internet application
• Created Automated Test scripts for regression testing an internet application
• Created a Regression Test Plan and Scripts for an internet application
• Implemented Regression Testing for an internet application
• Helped define, and implement a companywide Quality Assurance Methodology for the testing of applications
• Created a flow chart with the process for every level of testing and where it coincides with the development life cycle
• Created templates for Unit testing and Unit Test Cases
• Created templates for Integration testing and Integration Test Cases
• Created templates for System testing and System Test Cases
• Created templates for User Acceptance testing and User Acceptance Test Cases
• Created templates for Regression testing and Regression Test Cases
• Created, documented and executed test plans for risk analyses software on a Client/Server and/or standalone platform.
• Helped create a QA department; key person for putting together a methodology for Cargill and implementation of this process.
• Performed an analyses on the stability of the application
• Developed test cases for the Application
• Developed test scripts for the Application
• Implemented test scripts for the Application
• Reported defects discovered

Confidential – Oakbrook, IL

Quality Assurance Analyst

Responsibilities:

• Quality Assurance Analyst for Abbott
• Worked as part of a Year 2000 team for the company's Year 2000 project.
• Developed test plans for the Desktop Applications that were deemed "standards” by the company.
• Developed test cases for the Desktop Applications
• Developed test scripts for the Desktop Applications
• Implemented test scripts for the Desktop Applications
• Reported defects discovered
• Implemented regression testing for Desktop Applications
• Mentored the testing efforts for their Year 2000 project.
• Developed test plans for the Desktop Applications that were deemed "standards" by the company. Used 2 different platforms; Windows 3.1 and Windows 95
• Assisted and mentored fellow testers in writing test plans and scripts
• Developed test cases for the Desktop Applications
• Developed test scripts for the Desktop Applications
• Created and maintained a project plan, using Microsoft Project
• Implemented test scripts for Desktop Applications
• Reported defects discovered, and reported testing progress against project plan
• Researched, evaluated, and recommended software tool for use in scanning databases and spreadsheets for Year 2000 compliance
• Assisting in up-keep of an "Intranet site" used solely for the purpose of listing our findings for nationwide internal use
• Used GAMP methodology for testing

Environment: "Shrink wrap" Desktop Applications, WINDOWS 3.1, WINDOWS 95, OFFICE 97

Confidential – Northbrook, IL

Manager Quality Assurance Analyst

Responsibilities:

• Managed three testers and coordinated activities with six programmers. Supported clients in five national and two international locations. Coordinated two programmers offsite and supported offsite testers. Created, documented and executed test plans for real estate management software on a Client/Server platform.
• Developed test plans defining all features and functionality to be tested either automatically or manually
• Performed system, regression, and migration testing
• Upgraded software-testing procedures
• Assisted users with installation, database, conversion, and migration issues
• Assisted project leader in projects scheduling
• Trained users and testers on system procedures, i.e., system installation, system structure, entering data, and system security

Confidential – Deerfield, IL

Tester/Programmer Analyst

Responsibilities:

• Designed, coded and tested an international actuarial application using VISUAL BASIC and ACCESS.
• Created GUI screens for users
• Coded retirement system applications using VISUAL BASIC 3.0
• Tested system for errors
• Created version labeling executables for retirement applications using PVCS for versioning
• Developed test scripts using MICROSOFT TEST setting up ACCESS databases for use by the QA team