SUMMARY:

• International Software Testing Qualifying Board (ISTQB) - Certified Tester- Foundation Level.
• Nearly five years of healthcare quality assurance and testing practices, consulting, and project lead experience.
• Over ten years of progressive client relations, sales and marketing experience in a variety of different industries.
• Lengthy history of excellent customer service and relationship building.
• Proven ability in contract negotiations, productivity, profitability, and problem solving.
• Talent for soliciting new business in both Business Transient and Group Markets via telephone, outside sales calls, and site visits.
• Accustomed to meeting tight deadlines, excellent telephone skills, organizational skills, strong oral, and written communication skills.
• Proven ability in client dispute resolution skills, with need-based dialog.
• Successful working within both Agile and Waterfall methodologies.

TECHNICAL SKILLS:

• Proficient in Microsoft Office Suite Applications (Word, Excel, Outlook, PowerPoint, Publisher, Front Page, Visio, Project).
• Trained in multiple systems including, Sales Force Automation (CRM), Avature ATS, Siebel, CampusVue, FRED, and MS Access.
• Basic SQL Server Management Studio 2008.
• Basic Coffee Cup HTML Editor.
• SharePoint and JIRA.
• Intermediate knowledge HP Application Lifestyle Management.
• Proficient CareAdvance Enterprise.
• Basic QNXT configuration.
• Basic Facets configuration.
• Allscripts Sunrise Clinical Manager.
• Salesforce.
• Looking Glass - Coding and CDI by Streamline Health.
• Hewlett Packard - Application Lifecycle Management (HP ALM).
• Automation test creation via HPE Unified Functional Testing.
• Team Foundation Server (TFS)
• BrowserStack

PROFESSIONAL EXPERIENCE:

Confidential

Quality Assurance Lead Consultant (contractor) 

Responsibilities:

• Ensures traceability of test cases back to project requirements
• Develop and execute test cases, scripts, plans and procedures
• Ensures that all aspects of testing, such as manual execution, regression, integration, and system testing are completed
• Create Test Plan
• Create Test Cases
• Create UAT Test plan for End Users
• Provide testing deliverables and test execution Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing processes to ensure quality goals are met
• Developed test tracking tools that helped increase the requirement/test/defect traceability efficiency
• Developed defect tracking tools
• Developed and successfully implemented defect tracking process and best practices
• Act as key point of contact for all QA aspects of releases
• Serves as an escalation point for issues involving testing
• Provides weekly status report that includes testing metrics
• Lead and mentor project team members in testing & quality assurance activities, as well as manage subject matter expert testers
• Facilitate testing sessions as part of user acceptance testing
• Create testing training materials and resources (testing aids, presentations, verification and sign-off documents)
• Coordinate testing logistics

Confidential, St Thomas, USVI

Quality Assurance Engineer

Responsibilities:

• Support web-based applications initiatives in related to healthcare in the provider market.
• Plan and write test plans, test strategies, and test cases. Review and execute, adjusting strategies as appropriate through different layers of testing and builds.
• Perform a variety of testing such as UAT, performance, integration, system, regression, and white/black box.
• Work directly with business analysts, product managers, and engineers to understand system requirements, use cases, and performance needs.
• Maintain and improve automated test utilities.
• Maintain accurate and up-to-date knowledge of relevant test utilities and techniques.
• Assist support team in advancing tickets.
• Simultaneous management of multiple QA projects.
• Facilitator of face-to-face meetings and conference calls.
• Delivery of presentations to all levels of business regarding systems integration testing.
• Issue resolution and implementation.
• Review requirements.
• Create requirement matrices using HP Application Lifecycle Management.
• Mobile testing.
• Web-based application testing for healthcare related software.
• Website testing for both internal and public facing sites.

Project Test Lead- Quality Assurance

Responsibilities:

• Support web-based applications initiatives in related to healthcare in the payer market.
• Simultaneous management of multiple QA projects.
• Manage between 2-8 resources on a daily basis.
• Facilitator of face-to-face meetings and conference calls.
• Delivery of presentations to all levels of business regarding systems integration testing.
• Recommended software and data configurations to clients for efficient and compliant business practices.
• Perform regular software validation and maintenance task necessary to keep all client software environments current.
• Perform analysis, research, configuration, and testing of quality for custom solutions for TriZetto software, as necessary.
• Works to resolve issues in a timely and accurate manner and escalates as appropriate across multiple teams.
• Trouble ticket creation, tracking and reporting.
• Issue resolution and implementation.
• Suggests improvements in service delivery processes and techniques.
• Prepares weekly expense and status reports for all activities.
• Estimates time frames, quality, and quantity of resources required to successfully complete activities
• Conduct periodic status checks with customers and team to assess progress against plan and communicates progress with the project manager and supervisors.
• Demonstration and walkthroughs for various activities regarding configuration and testing of TriZetto software for both internal and end-users.

Software QA Analyst 

Responsibilities:

• Clinical CareAdvance v501-v520 Systems and Integration Testing.
• Blackbox and Whitebox testing.
• Test Case creation.
• HP ALM test execution and defect management.

 Confidential, Centennial, CO

Clinical CareAdvance Configuration Analyst

Responsibilities:

• Configuration lead for both implementing new clients and upgrading current clients.
• Responsible for coordination and execution of application configuration for client implementation and upgrade projects.
• Triage and track client issues to resolution Act as a liaison between business teams, technical teams, and the client.