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Director Testing & Devops Resume

Irving, TX

SUMMARY:

Extensive experience with leading design, development, testing and delivery of complex IT solutions. A proven IT Leader, successful at instilling culture of accountability, innovation, high performance and customer focused delivery. Solid management skills capable of building, managing and motivating a diverse team of engineers for implementing cutting edge technology solutions. Highly organized and result oriented with ability to leverage best practices, processes and procedures that improve IT delivery and business functionality.

CORE COMPETENCIES:

  • Strategic Roadmap & Enablement
  • Product Development
  • System Design & Engineering
  • Program & Project Management
  • Budget Management
  • Process Re - engineering
  • Vendor Management
  • Team Building
  • Retail & Health Care
  • Client Delivery
  • Confidential
  • Customer Communication

TECHNICAL PROFICIENCIES:

SOA, SOAP, MQ, XML, IBM WebSphere Commerce, IBM Sterling Commerce, DB2, Oracle, SQL, Selenium, Jenkins, CI, Agile, SCRUM, SilkTest, SilkPerformer, Confidential ALM, JIRA, StarTeam, Test & Target, SOATest, Software Virtualization, SOAPUI, RUM tools.

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Director Testing & DevOps

Responsibilities:

  • Lead the Client Testing Team for Confidential ’s business operations
  • Champion testing best practices to support enterprise quality goals
  • Responsible for testing and release management functions
  • Manage and monitor client deliverables ensuring compliance to schedule and quality
  • Responsible for meeting performance guarantees and service warranties across all client implementations
  • Set strategic direction for client engagements to improve execution efficiency and quality across client portfolio
  • Manage budget and resource planning to meet delivery objectives based on scope and volume of clients
  • Responsible for managing client relationships and build collaborative partnership by aligning objectives
  • Drive metrics based operational management to ensure high degree of ownership, accuracy and timeliness
  • Coach and mentor teams to build next line of leadership
  • Drive automation based operational efficiencies to lower the cost of quality while improving quality
  • Manage team of 90+ engineers and management professionals located in US and South Asia (offshore)
  • Instill a culture of innovation, accountability and data driven process improvement within QA and Release Management function

Confidential, Cambridge, MA

Head of Software Quality Assurance

Responsibilities:

  • Created and communicated SQA vision, roadmap, organization and strategy
  • Established future state model of SQA operations, service engagement model, labor structure, service catalog and funding model
  • Conducted baseline analysis of current state and designed future state strategy, process and team structure
  • Built a robust SQA team with the goal to provide testing function for Global IT footprint
  • Implemented test automation and performance testing
  • Established and published software quality metrics to help mature SDLC from requirements to deployment
  • Manage vendor selection and management for SQA outsourced services and testing tools implementation

Confidential

Head of Software Quality Assurance

Responsibilities:

  • Led implementation of Confidential ALM, Confidential Performance center, Confidential UFT for test management, traceability, defect management, test execution reporting, defect metrics, performance testing and automation
  • Used best of breed approach to implement licensed and open sourced tools for test automation and API testing
  • Implemented demand management, financial management, and testing delivery management processes in to enable outsourced hired services labor model
  • Grew the testing team from 7 members to 100+ members in a span of 9 months to support 55 IT projects across domains
  • Achieved onsite/offshore ratio of 30:70, delivering 60% reduction in blended rate of testing

Confidential, Framingham, MA

Director Confidential Testing & DevOps

Responsibilities:

  • Led Confidential, Release Management, and Environment Engineering functions for Confidential .com
  • Interfaced with Business and Portfolio Management teams to prioritize, plan and deliver Confidential features
  • Hired and developing the right talent mix to create a high performing organization to support a high paced development environment. Built the e-Commerce QM Team from 7 engineers to 34 engineers
  • Mentored Associates, Managers and Sr. Managers to evolve technical skillset and build the next line of leadership. Fostering an environment of creativity and innovation
  • Established software quality throughout SDLC by creating synergies across development phases through best practices and industry leading tools such as HPQC, Jenkins, Selenium, GitHub
  • Leveraged QM Metrics to drive continuous improvement efforts across the SDLC (Agile and Waterfall).
  • Implemented application virtualization using Parasoft Virtualize across Confidential
  • Implemented Selenium automation for faster execution and multi-browser coverage
  • Managed Optimize Quality Practices Project for Confidential .com to implement improvements for Test Automation, Test Data Management, Test Case Management, App/Service Virtualization, Risk Based Testing, Performance Testing, Software Quality Metrics
  • Successfully introduced latest resourcing models such as crowd based testing services (uTest) and Testing as a Service (TaaS) for low cost high impact results

Director IT

Confidential

Responsibilities:

  • Responsible for leading the Global Software Quality Department, consisting of 70+ QA engineers, supporting Supply Chain, Retail POS, Order Fulfillment, Mobile and e-Commerce domains
  • Established strategic direction and vision for technology and capabilities for the group
  • Created a culture of transparency and running Confidential as a business
  • Overseeing maturity of software engineering through implementation of software best practices, quality metrics and operational standards
  • Established and managed a diverse and geographically dispersed team of quality engineering providing core capabilities such as functional, automation, mobile and SOA testing
  • Transformed Confidential group into a highly efficient and high performing organization through the use of cutting edge technology, creative processes, and talent evolution
  • Provided operational transparency into QM through quarterly operating metrics to IT and Business Stakeholders
  • Implemented Mobile Testing Practice for mobile web and mobile app testing
  • Created new QA teams by hiring engineers and managers for automation, mobile testing, service testing, and regression testing teams
  • Built, managed and fostered vendor relationships to establish a reliable IT labor strategy by leveraging cost effective talent markets across the globe. Achieved labor optimization savings of half a million dollars by shifting roles to other geographic locations with labor arbitrage

Sr. Manager IT

Confidential

Responsibilities:

  • Implemented SOA Testing capabilities to support Service Oriented Architecture for Order Management System and Confidential .
  • Implemented SOA Testing Methodology, services/API testing tool, and hired engineers to setup the SOA Testing Team.
  • Established Agile Testing Practice

Manager IT

Confidential

Responsibilities:

  • Responsible for managing Confidential Operations for Corporate and Supply Chain domain, which included Enterprise Data Management Systems, Financial Systems, Confidential Systems, Marketing Systems, Supply Chain Systems and Sterling Commerce Multi Channel Order Management System.
  • Partnered with software and staffing vendors to share QM best practices and implement process changes to improve team’s efficiency, effectiveness and adaptability to changing business needs. Integral member of the Service Oriented Architecture (SOA) Advisory Board and owner of SOA Test Methodology.
  • Responsible for evaluation and procurement of SOA Testing Tool and implementation of SOA Testing Methodology

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