TECHNICAL SKILLS:

Operating Systems: Windows, IBM Mainframe

Databases: SQL Server, DB2

Languages: SQL, XML

Tools: MS Project, MS Excel, MS PowerPoint, Rational Quality Manager, IBM Clear Quest, HP Quality Center, JIRA, DOORS, Rational Team, Concert, SharePoint

Other Clearances: Agile/Scrum Process, Project Management, Business Process Development, Technical Writing, Help Desk Suppor.

PROFESSIONAL EXPERIENCE:

Confidential

QA/Business Analyst

Responsibilities:

• Support Benefits Delivery Management in the development of User Acceptance Test procedures. Deliverables include test cases, test scripts, use case specifications, customer acceptance form, and test completion report.
• Requirement gathering, regression testing, gap analysis and meeting facilitation.
• Tracks and reports metrics to government customer on testing artifacts executed during User Acceptance Testing (UAT).Test business applications for functionality, accuracy and adherence to requirements.
• Perform defect analysis and validation.
• Support testing to ensure VBMS performs as intended in a production environment prior to deployment.
• Perform complex data analysis, reporting and recommend improvements.
• Coordinate with application developers, QA analysts and support personnel to maintain consistent configuration states across environments.
• Execute end - to-end regression testing prior to deployment of new build.
• Ability to work on multiple projects simultaneously.
• Support user acceptance testing, and provide recommended changes to business policy.
• Conduct smoke tests in different environments after deployment.
• Train and assist new hires.
• Educate end-users with online training sessions and provide test data and scenarios that reflect day-to-day activities, enhancing user knowledge and skill.

Confidential

Quality Analyst/Test Engineer

Responsibilities:

• Provided and assisted with integration and functionality testing support using SQL and other programming tools and technology on a mainframe platform.
• Tested application programs by analyzing project requirements and wrote test scripts and test cases based on a variety of documentation such as the customer data model, transformation rules, business rules and design specification reports.
• Participated in TEMs (technical exchange meetings) with development, test, and various business units to create testing strategy.
• Provided training to test team.

Test Engineer

Responsibilities:

• Analyzed and interpreted system and software requirements.
• Worked with business analysts to develop test scripts and test procedures for proprietary Web-based applications.
• Coordinated with project manager to develop testing schedules and responsible for the traceability of testing requirements.

Confidential

Test Engineer

Responsibilities:

• Provided verification and validation support in an agile testing environment.
• Attended daily scrum meetings to provide status testing, impediments to testing, and current tasks.
• Designed and wrote test cases, test procedures, and test scripts.
• Analyzed test results, reports, audit logs, tracked software defects and discrepancy reports.
• Created and participated in software application demos for the customer.
• Trained new testers and provided direction for testing applications.

Confidential

Test Engineer

Responsibilities:

• Performed functional and regression testing in accordance with software requirements.
• Documented and recorded application defects and discrepancy reports.
• Reviewed and analyzed test documentation.
• Participated in weekly status meetings with management and utilized the Wiki to extract user stories to create test cases and procedures.

Confidential

System Integrator

Responsibilities:

• Planned and chaired weekly team meetings.
• Briefed team leads on project status.
• Prepared project status spreadsheets for customer review and acceptance.
• Acted as a liaison between project team leads and facilities and renovations team leads.
• Prepared weekly status reports for management and managed action items list.

Confidential

System Integrator

Responsibilities:

• Assisted project manager in coordinating team meetings, drafting minutes, managing project documentation, tracking action items, and managing action item metrics.
• Prepared project plans, system life cycle documents, and briefings.
• Identified, analyzed and managed project risks, and managed the mitigation process for the project.

Test Engineer

Responsibilities:

• Analyzed software requirements documents to develop test plans and test procedures.
• Performed various types of testing to support customer requirements.
• Tracked defects and discrepancy reports.
• Prepared and composed test reports.
• Briefed management on testing status, discrepancies identified, and corrective actions taken.

Confidential

Manager

Responsibilities:

• Developed an asset management process to track the purchasing, assigning, invoicing, and inventorying of company hardware and software.
• Analyzed long-range equipment needs against known mission requirements for technological advances and costs, and made recommendations to management.
• Created customer support process and procedures manual.
• Provided technical assistance to system users.

Confidential

Project Manager

Responsibilities:

• Managed day-to-day help desk operations.
• Delivered desktop support for internal and external customers and users.
• Coordinated and executed procurement requirements for the IT department.
• Assigned daily tasks to Tier 1 and Tier 2 IT support team.
• Provided upper-level management with service performance metric reports.
• Assisted in monitoring and evaluating contractor policies, practices, procedures, techniques, and processed contractor and vendor invoices for payment.
• Scheduled, planned, and supervised the installation and testing of new products and improvements to computer systems such as the installation of new applications.