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Qa/business Analyst Resume

TECHNICAL SKILLS:

Operating Systems: Windows, IBM Mainframe

Databases: SQL Server, DB2

Languages: SQL, XML

Tools: MS Project, MS Excel, MS PowerPoint, Rational Quality Manager, IBM Clear Quest, HP Quality Center, JIRA, DOORS, Rational Team, Concert, SharePoint

Other Clearances: Agile/Scrum Process, Project Management, Business Process Development, Technical Writing, Help Desk Suppor.

PROFESSIONAL EXPERIENCE:

Confidential

QA/Business Analyst

Responsibilities:

  • Support Benefits Delivery Management in the development of User Acceptance Test procedures. Deliverables include test cases, test scripts, use case specifications, customer acceptance form, and test completion report.
  • Requirement gathering, regression testing, gap analysis and meeting facilitation.
  • Tracks and reports metrics to government customer on testing artifacts executed during User Acceptance Testing (UAT).Test business applications for functionality, accuracy and adherence to requirements.
  • Perform defect analysis and validation.
  • Support testing to ensure VBMS performs as intended in a production environment prior to deployment.
  • Perform complex data analysis, reporting and recommend improvements.
  • Coordinate with application developers, QA analysts and support personnel to maintain consistent configuration states across environments.
  • Execute end - to-end regression testing prior to deployment of new build.
  • Ability to work on multiple projects simultaneously.
  • Support user acceptance testing, and provide recommended changes to business policy.
  • Conduct smoke tests in different environments after deployment.
  • Train and assist new hires.
  • Educate end-users with online training sessions and provide test data and scenarios that reflect day-to-day activities, enhancing user knowledge and skill.

Confidential

Quality Analyst/Test Engineer

Responsibilities:

  • Provided and assisted with integration and functionality testing support using SQL and other programming tools and technology on a mainframe platform.
  • Tested application programs by analyzing project requirements and wrote test scripts and test cases based on a variety of documentation such as the customer data model, transformation rules, business rules and design specification reports.
  • Participated in TEMs (technical exchange meetings) with development, test, and various business units to create testing strategy.
  • Provided training to test team.
Confidential

Test Engineer

Responsibilities:

  • Analyzed and interpreted system and software requirements.
  • Worked with business analysts to develop test scripts and test procedures for proprietary Web-based applications.
  • Coordinated with project manager to develop testing schedules and responsible for the traceability of testing requirements.

Confidential

Test Engineer

Responsibilities:

  • Provided verification and validation support in an agile testing environment.
  • Attended daily scrum meetings to provide status testing, impediments to testing, and current tasks.
  • Designed and wrote test cases, test procedures, and test scripts.
  • Analyzed test results, reports, audit logs, tracked software defects and discrepancy reports.
  • Created and participated in software application demos for the customer.
  • Trained new testers and provided direction for testing applications.

Confidential

Test Engineer

Responsibilities:

  • Performed functional and regression testing in accordance with software requirements.
  • Documented and recorded application defects and discrepancy reports.
  • Reviewed and analyzed test documentation.
  • Participated in weekly status meetings with management and utilized the Wiki to extract user stories to create test cases and procedures.

Confidential

System Integrator

Responsibilities:

  • Planned and chaired weekly team meetings.
  • Briefed team leads on project status.
  • Prepared project status spreadsheets for customer review and acceptance.
  • Acted as a liaison between project team leads and facilities and renovations team leads.
  • Prepared weekly status reports for management and managed action items list.

Confidential

System Integrator

Responsibilities:

  • Assisted project manager in coordinating team meetings, drafting minutes, managing project documentation, tracking action items, and managing action item metrics.
  • Prepared project plans, system life cycle documents, and briefings.
  • Identified, analyzed and managed project risks, and managed the mitigation process for the project.
Confidential

Test Engineer

Responsibilities:

  • Analyzed software requirements documents to develop test plans and test procedures.
  • Performed various types of testing to support customer requirements.
  • Tracked defects and discrepancy reports.
  • Prepared and composed test reports.
  • Briefed management on testing status, discrepancies identified, and corrective actions taken.

Confidential

Manager

Responsibilities:

  • Developed an asset management process to track the purchasing, assigning, invoicing, and inventorying of company hardware and software.
  • Analyzed long-range equipment needs against known mission requirements for technological advances and costs, and made recommendations to management.
  • Created customer support process and procedures manual.
  • Provided technical assistance to system users.

Confidential

Project Manager

Responsibilities:

  • Managed day-to-day help desk operations.
  • Delivered desktop support for internal and external customers and users.
  • Coordinated and executed procurement requirements for the IT department.
  • Assigned daily tasks to Tier 1 and Tier 2 IT support team.
  • Provided upper-level management with service performance metric reports.
  • Assisted in monitoring and evaluating contractor policies, practices, procedures, techniques, and processed contractor and vendor invoices for payment.
  • Scheduled, planned, and supervised the installation and testing of new products and improvements to computer systems such as the installation of new applications.

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