SUMMARY:

• 17+ years’ experience in all phases of Software Testing Life Cycle (STLC)
• Motivated self - starter with the ability to manage and prioritize multiple critical tasks
• Strong leadership and proven ability to manage the STLC and motivate teams to achieve results efficiently
• Strong problem solving, analytical and communications skills
• Team player with the ability to work in a fast-paced time sensitive environment
• Compliance testing using tools such as Confidential and Confidential Screen Reader

SKILL:

• SQL
• PL/SQL Developer
• Agile/Scrum Methodology
• Waterfall Methodology
• Windows 95 - Windows 10 (and related applications)
• HTML (especially graphic art & 3-D applications)
• Internet (communication and search applications)
• Networking
• VPN
• VMware
• Hardware and software installation and upgrades
• Troubleshooting hardware components and software applications
• HL7, EDI claim files
• Team Foundation Server ( Confidential )
• JIRA
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Microsoft Test Manager
• HP ALM, HP QC
• Setting up test environments
• Requirements Analysis
• Requirements Traceability Matrix
• Test Case Creation
• Regression Testing
• Functional Testing
• Performance load testing
• Alpha/Beta Testing
• Defect Management
• System Integration Testing
• User Acceptance Testing (UAT)
• Test Summary Reports
• Role Based Security Testing

EXPERIENCE:

Confidential, Windsor Mill, MD

Lead QA Analyst

Responsibilities:

• Worked directly with Project Management and Engineers to implement the QA Methodology via documentation, setting up Road Maps, Daily SCRUMS, and the creation of Test Cases based on current and future functionality of our products.
• The particular challenge on this project was that there hasn't been a QA Team in place, so we needed to start from the ground up implementing processes with all departments.
• Establishing and managing a Test Lab setup with a variety of systems used by Clients.
• Creating Updated Test Cases from Change Request specifications.
• Executing Test Cases, documenting the findings in a TC Summary, and updating the progress on SharePoint.
• Writing up and linking Defects to the Test Plans in SharePoint.
• Attending daily update meetings with upper management.

Confidential, Columbia, MD

Contractor, QA Analyst

Responsibilities:

• Creating Manual Test Cases from Change Request specifications
• Executing Test Cases and updating the progress of the Test Plan in JIRA.
• Writing up and linking Defects to the Test Plans in MTM
• Participated in business strategy meetings and distributed defect reports to upper management

Confidential, Towson, MD

QA Analyst

Responsibilities:

• Creating Manual Test Cases from Change Request specifications
• Executing Test Cases and updating the progress of the Test Plan in Confidential
• Writing up and linking Defects to the Test Plans in Confidential: These defects were sent to the Developer, via Confidential and internal emails, to be resolved
• Participated in business strategy meetings; distributed defect reports to upper management

Confidential, Baltimore, MD

QA Engineer Lead

Responsibilities:

• Analyzed in-house cloud-based products and updated features to obtain a clear understanding of the products/features to be tested
• Created and updated test cases for various functionalities of applications; updated test procedures and Requirements Traceability Matrix; tracked and reported issues in Confidential ; and ensured all test cases and testing documentation was prepared for production release
• Executed manual test cases to verify the actual results against expected results; performed GUI, functionality, regression, system integration, and interface testing
• Responsible for leading UAT meetings with Share Holders to display new and updated features
• Participated in business strategy meetings; distributed defect reports to upper management
• Ran queries in PL/SQL Developer to retrieve and verify expected changes in our relational databases

Confidential, Washington, DC

Contractor, QA

Responsibilities:

• Member of a 5 person QA team responsible for writing scripts, test cases, regressing issues, and creating change requests via Confidential for the Confidential for the Confidential .
• Used client requirements and UAT feedback to modify and update the product to fit the end-users’ needs.

Confidential, Reisterstown, MD

QA Analyst/QA Billing Specialist

Responsibilities:

• Served as Product Services Manager ( ) until company was acquired and the position was moved out of state
• Responsible for analyzing the product to obtain a clear understanding of the application to be tested, database editing, and writing test cases for various functionalities of applications
• Executed manual test cases to verify the actual results against expected results; performed Black Box testing: unit, integration, system and acceptance; GUI, functionality, regression, system integration, and interface testing; tracked and reported issues and assigned severity ratings to issues using JIRA
• Participated in business strategy meetings and daily scrum meetings
• Responsible for setting up Beta Test Clients and working directly with Clients to assess their needs to develop customized reports
• Assisted and mentored the Tech Support team in day-to-day and escalated issues; encouraged the use of best practices to assist in resolving Client issues; and fostered open communication among the Tech Support team and QA to assist in prompt and accurate resolutions to Client concerns
• Trained Tech Support team in new functionalities of products prior to production releases
• Used PL/SQL Developer regularly, writing SQL queries to retrieve and edit data in our two relational databases (one for Client data and the other for Development team use)
• EDI files - Worked with 835 & 837 files, and 275 & 278 transactions. On a daily basis, there are changes\edits required to be made to these transaction files in order for the claims to be accepted and/or properly processed while maintaining HIPPAA requirements. Each Payer is assigned a specific identification code that is used to create the edits for specific segments of the EDI file going to that particular Payer. Once the changes are put into place, I would run samples in my test environment and view the files via a text document or X12 file viewer to verify the changes have been properly added into the file and the correct segments.

Confidential, Livermore, CA

Customer Account Executive

Responsibilities:

• Provided technical, billing, and sales support to customers
• Excelled in responsibilities through training, experience and shared knowledge using TTS, ACSR, and the Informer

Confidential, Foster City, CA

QA Tester / Assistant Lead

Responsibilities:

• Responsibilities included testing various software and hardware products, video capturing of testing, and logging issues into the database
• Tested Clients’ products for retail release, many starting in the early Pre-Alpha stages until the gold master release date; included writing test plans, scripts, checklists, and regression lists for new revisions as well as performing free testing
• Platforms used to test software were various PlayStation and PlayStation 2 debugging systems
• Covered the entirety of the product by performing tests in Setup, Functionality, Interface, Memory Card, Regression, and Multiplayer tests for products
• Utilized Test Plans to cover all aspects of the program
• As Assistant Lead, participated in the construction of standardized and customized Test plans for projects in the process of entering the Test Cycle; assisted and relieved the Lead Tester in routine responsibilities including those concerning the Test Teams’ daily product testing activities

Confidential, San Francisco, CA

QA Manager / Tech Support

Responsibilities:

• Worked closely with programming and tech support to develop enhancements to products
• Wrote test cases for various functionalities of applications; executed the manual test cases; performed testing, to include GUI, functionality, regression, system integration, and interface testing
• Tracked and reported issues, assigned severity ratings to them, and logged issues into the bug reporting database; updated the online Client knowledge base with most Frequently Asked Questions (FAQs)
• Mentored Tech Support groups in routine and escalated issues
• Encouraged the use of best practices by the team to assist each other in resolving Client issues

Confidential, Hunt Valley, MD

Tech Support

Responsibilities:

• Led the Tech Support effort for Confidential ’s West Coast location
• Responsible for handling new or more difficult tech support issues; researched escalated issues and educated the team on the procedures to handle specific trouble areas
• Provided exceptional customer support to Clients via email, phone, and web chat
• Trained and maintained the West Coast operation’s Tech Support Department
• Reviewed the email response queue several times daily to maintain quality responses and to educate the Tech Support group with updated information

Confidential

Senior Tester / QA

Responsibilities:

• Wrote and performed test plans, test scripts, and checklists for projects in development
• Compiled bug and regression lists for updated versions of project software
• Responsible for performing the testing on multiple platforms (Windows 3.1, 95, 98, NT, XP, Vista, Win7, and Macintosh) and leading multiple projects and test teams during the entire testing cycle
• Tested software ranging from games to Web sites, including first person games and medical software

Confidential

Tester / QA

Responsibilities:

• Performed entire software testing lifecycle, from Pre-Alpha stages to the Gold Master date
• Responsible for testing and entering issues into the database
• Followed test plans, test scripts, and checklists for projects in development; also performed free testing; compiled bug and regression lists for updated versions of project software
• Performed installation, functionality, interface, regression, and multiplayer tests for the test cycle of products and communicated test cycle information (bugs, project status reports) to project Developer through phone conferences, meetings, emails, and reports
• Platforms tested included Windows 3.1,95, 98, NT, XP, Vista, Win7, and Macintosh

Confidential

Tech Support Specialist

Responsibilities:

• Resolved client software and hardware issues via telephone, email, and web chat inquiries