SUMMARY:

• Over 9+ years of total IT experience and technical proficiency which includes, SalesforceQA Tester, Salesforce Administrator and Software testing.
• Areas of expertise include Quality assurance, Requirements Analysis Manual, Automation, DB Testing and Salesforce Testing.
• Having Strong analytical, problem solving, communication, and interpersonal skills. Experience implementing Software Development Life Cycle (SDLC) as it relates to QA in an enterprise environment.
• Around 6+ years of experience in Salesforce CRM Platform, 3+ years of experience in Software Testing (Manual & Automation) Proficient in Quality Assurance Life Cycle like developing Test Strategies, Test Plans, Test Cases (Manual) and Defect Reports.
• Performed Back End Testing by executing SQL queries.
• Participated in defect triage meetings.
• Performed both Manual Testing and Automation Testing.
• Expert in creating Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis.
• Strong testing skills in Salesforce1 Mobile App, Salesforce custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.
• Extensive experience over creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
• Extensive experience in writing Test Plans, Test Scenarios, Test Cases and analyzing Test Results.
• Having knowledge on mobile applications like Salesforce 1 and Salesforce classic.
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Worked on sales cloud and service cloud.
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization and also Single Sign - On (SSO) setup.
• Ability in creating Profiles, Roles, Users, Tasks, Dashboards, Reports, and Validation rules.
• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management and merging management in a multi-tier environment.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, Role based Page Layouts, Record Types, Approvals and Assignment Rules.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Hands on experience in conducting Joint Application Development (JAD) sessions with End-users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthroughs and customer interviews.
• Actively participated in 2 Salesforce.com full life cycle implementations.
• Skilled certified SFDC Administrator, with over 6 years of experience in salesforce platform across various industries
• Developed automation scripts for new enhancements using Selenium and TestNG.
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows

TECHNICAL SKILLS:

Operating Systems: Windows( 7, XP, 2000)

Databases: MS SQL Server,MS SQL Server 2008, AS400 Iseries

Languages: Java, XML, HTML, JavaScript, c++

Tools: MS Server 2008 R2, MS Office 2010, Eclipse 3.0, Bugzilla, Salesforce, QC, TestDirector, ALM, QTP, Selenium, Jira,TestNG

Salesforce Technologies: Salesforce.com, Force.com, Apex Language, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Eclipse, Data Loader, Force.com Platform (Sandbox and Production).

PROFESSIONAL EXPERIENCE:

Confidential, Austin TX

Sr Salesforce QA Analyst

Responsibilities:

• Understanding the functionality and preparing the test cases based on it.
• Developed automation scripts for new enhancements using Selenium and TestNG.
• Designed Automation Test cases using Selenium WebDriver, Java and Junit.
• Participates in the sprint planning and scrum meetings to provide the automation Test requirements.
• Developed and executed Test Cases and logging defects.
• Documented and analyzed all test results and made recommendations.
• Worked in open-source Automation Frameworks including Selenium WebDriver.
• Worked closely with Dev and QA team to make sure Automation is working as per requirements
• Interacted with various developers to design better test plan and strategies based on requirements.
• Prepared documentations like Testing progress, Test coverage and providing status to Project Manager.
• Coordinated with development team for Bug fixing.
• Tested the Object and Field level security to hide the critical information on profile users.
• Proactively interacting with Business Analysts and Developers regarding testing status and defect tracking.
• Tested the company’s Salesforce CRM application
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and report folders to assist managers to better utilize salesforce as a sales tool and configured various reports for different user profiles based on the organization’s need.
• Automating salesforce Test cases for Sales, Services and support tracks designed by QA team.

Environment: Salesforce.com SFA & Force.com Platform, ALM, Apex, Selenium, WebDriver, SOQL

Confidential, North Brunswick, NJ

Salesforce QA Analyst

Responsibilities:

• Once the code is deployed in testing environment, need to run database queries in both DB2 and SQL server for Test data into SD and salesforce.
• Author Test Scenarios and Test cases for the assigned User stories for all the applications
• Maintaining the Regression test suite for all the three applications
• Attending the scrum and discussing about Impediment
• Attending Grooming sessions for new user stories
• Writing Queries to validate the backend to compare with UI
• Validating Hot fix or Interim release defects
• Providing production support for every release
• Discussing the Business requirements with Business Analyst and understanding the existing for any issues.

Environment: Salesforce, DB2, SQL Server, ALM

Confidential, Mountain View, CA

Sr Salesforce QA Analyst

Responsibilities:

• As a Salesforce Tester, Having extensive knowledge in testing and implementation.
• Experience in testing with various Salesforce.com standard objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along with Campaigns.
• Extensive experience over creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
• Tracked and maintained the requirements to functionality traceability and use case traceability .
• Analyzed Business requirements and solution specification documents to design Test Plans, Test cases.
• Defined requirements in Quality Center and mapped with the respective test cases for traceability.
• Based on the business filter criteria validating the number of records migrated
• Performing Queries on both Source and Target using SOQL and verifying the records and its respective fields match and count of the records
• Acted as a SPOC for all testing related activities in Onshore.
• Provided offshore team with necessary and KT and assistance whenever required.
• Regularly participated in Technical and Used Case review meetings for various functionalities in the application.
• Involved in User Acceptance Testing.
• Involved in reviews for functional requirements and Test case scenario and Test case designing.
• Scheduling daily standup call with Offshore team.
• Had good knowledge on Dataloader and MS Excel(macros).
• Performed Test Plan/Test case review meetings during testing phase.
• Performed execution of test cases manually using Application Life Cycle Management.
• Performed data validation testing, wrote test cases based on business scenarios.
• Used MS Excel sheet for comparing the millions of records and its fields
• Conducted INT 1 and INT 2and also involved in User Acceptance Testing.
• Performed sanity / smoke testing for each release.
• Maintained multiple versions of test sets and worked on regression testing.
• Involved in all phases of SDLC.
• Involved in Defect Triage Meeting

Environment: Salesforce.com SFA & Force.com Platform, ALM, SOQL, Oracle SQL, Dataloader, MS EXCEL

Confidential, Richardson, TX

Salesforce Tester

Responsibilities:

• As part of testing in Test Sandbox environment customized the Salesforce application as per the client’s requirement.
• Involved in Preparation of Test Procedures, Test Scenarios, Test Cases and Test Data.
• Tested the company's Salesforce CRM application.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Service cloud.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization.
• Involved in finding the gaps of the requirements and acting as the Scrum master for all the Sprints.
• Preparing Test Strategy and Test Plan for all the applications.
• Analyzed Business requirements and solution specification documents to design Test Plans, Test cases.
• Defined requirements in Quality Center and mapped with the respective test cases for traceability.
• Designed the Test Strategy, Test Plan, Test cases, created RTM, Test Results documents.
• Verify that for rejected data proper error logs are generated with all details
• Performed Test Plan/Test case review meetings during testing phase.
• Performed execution of test cases manually using Quality Center.
• Wrote SQL queries to compare source to target data.
• Performed data validation testing, wrote test cases based on business scenarios.
• Designed test data using MS Excel sheet for testing the application with positive and negative inputs.
• Conducted Configuration, System and Integration Testing and User Acceptance Testing.
• Performed sanity / smoke testing for each release.
• Maintained multiple versions of test sets and worked on regression testing.
• Involved in all phases of SDLC.
• Used QC for tracking, analyzing and documenting.

Environment: Salesforce.com SFA & Force.com Platform, Quality Centre, ALM

Confidential, Houston, TX

Salesforce Administrator

Responsibilities:

• Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Worked on Sales cloud and service cloud.
• Experience working on Case Management, captured cases from the company's website and customer emails.
• Created case sharing model and assigned cases to users according to the role hierarchy.
• Escalated cases according to the case priority
• Worked on Auto response rules if customers contacted beyond the business hours.
• Created Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria.
• Worked on Record Types, Validation Rules and Page Layouts.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Worked towards preparation of requirements management plan, business and functional requirement documents.
• Developed custom Objects and Fields as specified in the scope document
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Used Data Loader to read, extract, and load data from comma separated values (CSV) files or from a database connection
• Involved in mapping the fields between the current reporting system and Salesforce using data loader.
• Performed import and export operations to load customer data and other master data using data loader.
• Conducted internal training sessions for business users on Salesforce technology functionalities, especially with respect to reports and dashboards.
• Analyzed different business reports and guided the team on deployment and customization of those reports in Salesforce.
• Worked on designing different custom dashboards for various user groups based on their business functionalities and needs.

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, Messaging, Dashboards, Standard and Custom Objects.

Confidential

Test Engineer

Responsibilities:

• Understanding the client requirements and project functionality.
• Have gone through different BRD's And PCR's to author the test cases.
• Have authored many TRD's as per the Specifications.
• Reviewed and updated the Test Cases Accordingly.
• Manual test cases were created to validate the functionality.
• Managed all phases of end-to-end testing which includes User Acceptance testing, Functionality testing, Regression Testing, GUI testing, negative testing, system testing, unit testing and Smoke testing of the Application.
• Worked with SQL Queries.
• Responsible for designing and executing automation scripts using QTP.
• Maintaining Defects in Quality Center and communicating with Developer & Business Analysts.
• Wrote SQL queries for validating data in database
• Reported Bugs through Test Director / Viper.
• Actively participated in clients calls frequently and successfully handled many tasks individually.

Environment: Asp.Net, C#.Net, Asp, Visual Basic,QTP 9.0, COM, ADO and MS-SQL Server Test Director 8.0, Viper

Confidential

Test Engineer

Responsibilities:

• Designed the Test Plan, Test cases, Test Scripts & Test Results Report documents.
• Involved in requirement analysis and Gap analysis of Business System Design and Use cases.
• Resource on-boarding, training and certification
• Ensure availability of all required resources (S/W & H/W) for project execution
• Monitor test execution progress and ensure minimal schedule variance
• Guide team on issues including test processes and defect analysis
• Communicate to client on project status on a predetermined frequency and as needed
• Analyze test metrics and implement corrective actions (if required)
• Build solutions to improve project efficiency
• Present monthly formal delivery review to the higher management
• Prepare quality assessment report for each release
• Review and rework on test processes to improve process maturity
• Identify and conduct workshops as needed

Environment: Quality Center, Converse Tool (In-house tool), Microsoft Share Point, J2EE, Oracle.