SUMMARY:

• QA Lead/ Business Analyst with about 8 years of international experience in business analysis, functional and technical requirement analysis, use case development, SDLC, quality assurance and consulting.
• Extensive experience in requirement gathering, developing functional flow Visio, work flow models, testing web based applications and client server models. I’ve worked in agile, Waterfall, V - model and Big Bang amongst others.
• Excellent understanding of Software Test Life Cycle (STLC) and Test Methodologies. Good understanding of AGILE, Waterfall software development methodologies.
• Experience in Automation Testing and Exploratory Manual Testing (Black Box/White Box Testing) on Web-based applications.
• Vast experience in developing and executing software testing activities for salesforce CRM system. Good understanding of CRM application testing and defect tracking
• Ability to implement and test salesforce based CRM-solution.
• Experience in developing end to end automation using Selenium WebDriver/RC/IDE/Grid, Junit/TestNG, ANT, Maven, Jenkins, Cucumber, Web Services (REST, SOAP).
• Expert in developing Java Selenium/WebDriver test scripts and Test Frameworks using TestNG/Junit to perform Functional and Unit Testing.
• Have Java coding experience in Eclipse IDE for functional testing and regression testing for web based N-Tier applications.
• Expertise in functional testing AUT using Selenium IDE and Selenium WebDriver using Junit/TestNG testing framework.
• Experience in designing Automated Framework using Selenium WebDriver, Java and writing Selenium Automation Scripts for Sanity and Regression testing.
• Experience in creating Test Plans, writing and executing Test Cases, Manual Testing, and automated Test Execution.
• Experience in Business Functionality Testing, Smoke testing, User Interface testing, Integration Testing, Black Box Testing, End-to-end Testing, Manual Testing, UAT testing, Regression Testing, Performance Testing, Documentation and Reporting.
• Have extensive experience with the entire Software Development Life Cycle (SDLC) that included Requirement Elicitation, Gathering, Analysis, Design & Development and change management.
• Experience in conducting GAP, Impact, SWOT, Cost benefit analysis, Root cause, Feasibility study, Impact analysis, Risk Analysis, and As-Is and To-Be business analysis.
• Proficient in networking with individuals at various levels while organizing, conducting and facilitating elicitation sessions such as survey/questionnaires, Interviews, Brainstorming, Focus group, Requirement workshops, Interface analysis, Document analysis, and JAD sessions.
• Extensive years of experience in Business process re-engineering, Business process improvements, Historical Data Reports Analysis and creating Business Requirements documents (BRD), Use-Case Specifications and System Requirements Specifications (SRS).
• Well acquainted with workflows and Unified Modeling Language (UML) diagrams including Use Cases, Activity Charts, Sequence Diagrams, Data Flow Diagrams, and ER Diagrams.
• High experience in tracing requirements throughout the development process and verifying to Requirement Traceability Matrix (RTM). Got excellent Interpersonal skills with ability to interact with end-users, Subject Matter Experts (SME’s) and Project Stakeholders.
• Facilitated Sprint Ceremonies (Backlog grooming, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective) for Agile Scrum Methodology as Scrum Master.

TECHNICAL SKILLS:

Requirement Gathering Tools: Proprietary tools (EVD), IBM rational quality manager, Quality Center (QC), JIRA (Agile), UML, CBS interactive proprietary tools. Besides these, I've also used Excel, Visio and Word.

Release Delivery and Configuration Management Tools: Visual source safe (VSS) Proprietary: Software Configuration Management Tool (SCM), IBM configuration management proprietary tools, IBM Clear Quest, Foreman (CBS interactive in-house release delivery tool), Hudson, eRoom

Others: Software Testing, Quality Center, SQL, Rational Quality Manager, Rational Functional Tester, Jira, Clear Quest, Test Director, Selenium, C++, Database Management, HTML

WORK EXPERIENCE:

Confidential

QA Automation Lead /Business Analyst

Responsibilities:

• Gathered and analyzed business requirements for different business process areas for a Child Support, Public Sector project
• Developed and Executed Automation and Manual test cases for Functional testing of various modules of the application.
• Responsible for writing test cases based on the business requirements document and analyzing state transition and sequence diagrams for implementation.
• Designed, documented test procedures and test cases for end to end functional, smoke and regression testing.
• Involved in preparing test strategies for client side verifications and validations.
• Involved in automating test cases using Selenium WebDriver with TestNG.
• Used automated scripts and performed functionality testing during the various phases of the application development using Selenium.
• Extensively worked on selenium web Driver with the preferred Languages Java, C Sharp, Python, Ruby and Perl.
• Used TestNG Framework performed unit testing. Used Eclipse IDE executed and tested various functional modules in Java code using assertion.
• Responsible for implementation of Hybrid Test Automation Framework build using Selenium WebDriver, TestNG and Maven technologies under Java platform utilizing industry leading harness design patterns and approaches.
• Developed automated tests in partnership with developers for continuous regression testing and reducing manual testing using Selenium, TestNG and Maven .
• Responsible for periodic updating of Test Plans and Test Cases as per Requirement Specifications and Business rules.
• Conducting Regression Testing whenever some code module is changed, identified risks and developed mitigation strategies
• Involved in status reporting, project meetings and project planning with the team
• Created design proposals using Visio, UML, PowerPoint and other project tools based on client requirements
• Created the functional specifications, design documents and other governance artifacts
• Responsible for aligning business requirements with the scope and objective of the project
• Extensively involved with guiding technical team in transforming business requirements and functional specifications to technical specifications. Guided technical team in developing batches, interfaces and web application screens
• Regular Client interaction for gap analysis and future enhancements. Fit-Gap analysis for understanding the impact and efforts required for the change as per business needs
• Continuous monitoring the system design and development to ensure system meets federal policies and regulations.
• Utilizing functional and technical understanding to act as a liaison between Clients, Business Partners, IT, Security and other key stakeholders to facilitate alignment of Program milestones and deliverables
• Leading the project test effort by creating test plan, test strategy templates. Extensively involved in creating test scenarios and test scripts by utilizing testing tools like Quality Center, Rational Quality Manager, Rational Functional Tester and other.
• Training and Guiding business partners and clients in executing User Acceptance Test scenarios (UAT)
• Tracking defects and leading the Defect review board with the development team, business partners, management and other stakeholders
• Responsible for onboarding business analysts, testers by cconducting knowledge sharing and training session demonstrating the end to end functionality of the child support project and technical features involved
• Utilizing my end-to-end understanding of the system to guide and facilitate effort estimation, reporting, scheduling and other project metric reports
• Analyzed functional requirements and documented the user specifications for the business rules applicable to the future environment.

Quality Assurance Lead

Responsibilities:

• Gathering business requirements, functional, technical requirements and user needs.
• Creating work flow models, use case stories and flowcharts for change requests (CR) and communicating these CR’s with the stakeholders
• Communicating with the Engineering, QA teams regarding gaps in the system and future enhancements
• Involved in creating and reviewing release notes which included the release specifications, success and failure criteria for the delivery release, purpose of the release and known defects.
• Coordinating quality assurance effort with project teams at onset of projects and developing quality assurance strategies
• Key role in defect management life cycle, functional testing, manual testing, user acceptance testing, integration testing, system testing, performance testing and production testing in agile environment
• Participated in PI planning sessions, daily stand up meetings and provided QA estimates for each feature
• Reviewed requirements, technical documents and participated in design walkthroughs with all the stakeholders
• Vast experience in developing and executing software testing activities for salesforce CRM system. Good understanding of CRM application testing and defect tracking
• Ability to implement and test salesforce based CRM-solution.
• Develop Automation Scripts, debug, review, batch scripts execution, analyze results and reporting defects
• Automated REST API scripts using CA DevTest and integrated the scripts with Jenkins
• Virtualized third party services and host the same when the actual services are down or not reachable
• Created UI automation scripts using Selenium Webdriver and TestNG framework, automated smoke jobs and integration jobs that run with each build in CICD pipeline
• Ensure the deliverables are within the timelines, and work towards achieving 100% coverage for service automation from both system and End to End perspective. Responsible for execution & delivery of new enhancements/ changes
• Successfully completed POC on implementing BDD using Cucumber and TestNG framework and drive the implementation across all teams
• Worked on monthly test estimates and unit's calculations in Managed Delivery model
• Managed escalations and engaging other teams for resolving critical and high severity defects or issues
• Plan, Manage, Coordinate, Drive and deliver changes for multiple countries like US, UK and Mexico.
• Planned and conducted Business demos for the new features and organized UAT sessions
• Chaired various meetings like JAD Sessions, Defect triage, Test scenario review, risk assessment and mitigation meetings, demos with Product owners, Kanban Leads, QA and development leads.
• Worked on QA strategy plan for improving the QA deliverables, reduce cycle time and achieve 80% target for automation coverage (both Selenium and LISA).
• Enabled build periodically options to achieve CONTINUOUS INTEGRATION (CI) testing.

Confidential

QA/ Business Technology Analyst

Responsibilities:

• Client requirement gathering, use case/user stories development and efficient solution proposal
• Performed Functional, regression and load testing using SOAP UI Tool
• Developed Test Plan, Test Cases, and Test Procedures, expected results using Quality Center and testing of end-to-end scenarios
• Prepared Test Plan, Test Cases for GUI, Functionality, Data Driven and Backend Testing as per functional specifications
• Performed functional and regression testing for web services
• Responsible for creating and maintaining Traceability Matrix
• Production Certification exercises for application releases
• Interacted with application users (end-users) and performed User Acceptance Testing (UAT)
• Defect Management using Quality Center and conducted defect triage with Technical and business leads
• Analyzing Business, Technical and Functional requirements and streamlining the processes
• Worked throughout SDLC using Agile, Scrum methodology. I’ve also used waterfall, big bang and V model.
• Creating business plans, strategies and business scenarios
• Creating UI Algorithms, flow charts and requirement Traceability Matrix
• Used SQL for analyzing entity relationship modules, queries for data analysis and reporting
• Performed configuration management for version control, capturing change requirements (CR), storing builds with information about software and hardware for each build.
• Conducting knowledge sharing and training session for the team members and business clients demonstrating the end to end functionality of the product and technical features
• Extensively involved in client interactions and other stakeholders for discussing enhancement features, change requests and DRB sessions
• Organized and administered the Test Management tools like Quality Center, Rational Quality Manager and Clear Quest
• Key role in functional, manual, regression and user acceptance testing which involved test plan, test strategy, test case creation, execution and defect management