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Sr Test Program Release Manager/defect Triage Manager Resume

Renton, WA

PROFILE:

  • Over ten years of IT PM experience as a successful technical project management professional (TMP) Confidential high visibility global organizations, across Software Development, Aerospace, Telecom, Transport, Ecommerce and Insurance.
  • Experienced in managing multiple projects Confidential a variety of stages.
  • Establish project lines and meet key deliverables.
  • Drive stakeholder meetings, Meeting deadlines, Quality of work, and Feedback from team
  • Excellent knowledge of System Integration Testing, End User Acceptance Testing, Browser Compatibility, Cross Browse, Ecommerce UI testing, BVT, BI Testing, E2E Testing, Functional, Regression, Data Validation.
  • Defect management to drive the resolution of IT defects during the testing and involved complete defect life cycle.
  • I have been successfully delivering large complex infrastructure and software development projects, including project scope, schedule, resources, budget, schedule, scope, Monitoring, Communicating Project mile stones, quality, costs and change .
  • More than seven years of experience in using the HP Quality Center tool (Defect Module, Reporting and Metrics)
  • Very good communicator, leadership skills and Relationship Management.
  • Excellent knowledge in Requirement Analysis, Requirement Traceability Matrix, Defect Management, Defect Log/ Tracking, Metric and Reporting.
  • Experience in documenting software defects, triage meetings, assigning and driving to resolution.
  • Working Knowledge in Defect management, Quality Management, Coordination, Time Management, Developing Standards, Software Testing, Software Quality Assurance Process, Software Development Process, Quality Assurance (QA).
  • Successfully establish and execute a project management plan and sub - plans including schedule, charter, budget, report deck, resources, etc.
  • Good working knowledge of MS Project, Excel, SQL, Word, Power Point and MS Visio.
  • Knowledge of web application, ecommerce (B2B, B2C) WCMS, development and database development.
  • Excellent communication (listening, writing, and understanding, clarifying meaning for others, speaking with clarity and precision).
  • More than three years of Agile/Scrum testing background and understanding of Agile software development lifecycle (iterative and incremental) in Web eCommerce, content management.
  • Knowledge of Multiple upgrade projects including Hardware, In house upgrade, Cloud, Risk management, Software upgrades.
  • Proven experience in project implementation, leading the testing team, multitasking and involvement in complete software development life cycle.
  • Negotiate with stakeholders also the vendors to obtain resources like skilled workers, funding, training, and hardware also software.
  • Ability to work independently with business and technology personnel to define concepts and approaches for planning, analyzing, executing, and transitioning project deliverables.
  • Strong analytical and business skills and a thorough understanding of interpretation of business needs and translate them into application and operational requirements.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Monitor and control the project through the use of issue logs, risk assessments and mitigation, change management, status reports, and communication plans.

KEY SKILLS IN PROJECT MANAGEMENT:

PMBOK, SDLC, Agile-SRUM, PMO policies; Defect Management; Technical Project Manager(TPM);Business Continuity, Email Marketing; Crisis Management, Disaster Recovery, Web e-commerce; content management; Risk Management, Macro scope and other project management methodologies; Infrastructure Project Management; Project to Product Life cycle management; Cloud; Content Management; Virtual Project Management; Program Management; Customer-facing Programs; Data Analysis; Functional Analysis; Systems Analysis; Budgeting; Data Flow Diagrams; Process Models; ER diagrams and Use Case Scenarios; Escalations & Negotiations; Client & Vendor Relations; Planning; Forecasting; Budgeting; Data Analytics; IT Audit ; Presentations; Escalations; Quality management; Confidential ; Testing principles and methodologies; SOX Compliance; Communication plans; Risk and Risk Mitigation Plan; Managing the resources; Risk and Production Capability management(RPC); Change management plan, ODALM data collection process; Deliverable promotion plan; Quality plan; Peer review process; Portfolio Management; RFP & SOW Development; Mentoring; technical documentation/content management; and Content Management.

TECHNICAL SKILLS:

Operating Systems: Unix, Linux, Windows 95/NT/2000 Server, Android

RDBMS: ORACLE 9i/11G, MS SQL SERVER 2000/2005/2008 , MS Access

Front End Tools/GUI: VISUAL BASIC 6.0, .Net

Languages: C, C++, Java

Modeling Language and Rational Tools: UML, Rational Rose, Rational Reg Pro, Clear Case, Clear Quest

DB Design Tools and WP: MS-VISIO 2000, MS-Word, MS-Excel, and MS-Access

Web services: SOAP, REST, APPIUM, WebSphere, Cloud (Azure)

Testing/Defect Tools and Utilities: Rational Rose, MS Office 97/2000, MS Project 98, Win runner, Load Runner 7.8, TOAD 7.0.4, SQL, Mercury Test Director 6.0, Quick Test Pro 7.0, AllJoyn, Rational Clear case, Rational Clear Quest, Rational Rose, Win Runner, Load Runner 7.8, QTP,Test Director8.0, HP Quality Center tool (Defect, Reporting and Metrics) Selenium.

Scripts: VB Script, JavaScript, Shell Scripting, Linux Shell Scripting

SAP and Tools: SAP ECC 6.0, SAP SD (OTC), IMM, SAP BW on HANA (Cloud) SAP SCM, SAP CRM, SAP MDG, HPSM

Reporting: Business Object and SQL, CUBE

Web Services and Ecommerce: ATG Merchandising 9.3, ATG CA, ATG Web merchandising, HTML, CSS, J2EE, XML, WSDL, Javascript, Wireframes, Comps

QA/Testing Concepts: SQA Tools & Best Practices;Test Cases, Plans & Scripts;Defect & Bug Discovery;Technical Specification Analysis;System & Unit Testing; Acceptance Testing;Regression Testing;Load Testing;Tracking; Logging & Reporting;Program Logic & Optimization;UAT; Software Architecture Technologies;Issue Identification & Documentation

PROFESSIONAL EXPERIENCE:

Confidential, Renton, WA

Sr Test Program Release Manager/Defect Triage Manager

Responsibilities:

  • Handled multiple cross functional work streams (More than 500 people).
  • Responsible to manage risks and resolves issues that affect release scope, schedule and quality.
  • Measures and monitors progress to ensure releases are delivered on time and within budget, and they meet or exceed expectations.
  • Coordinates release content, creates and communicates all key project plans, commitments and changes including requirements, QA plans, schedule and scope changes.
  • Ensures all release, configuration, and change management documentation is in order.
  • Responsible for overall delivery of the engagement of quality management and process.
  • Providing updates on project progress to team members, project management and project personnel, and by escalating issues that might affect project success to management.
  • Supported GO LIVE for three months and involved in multiple teams.
  • Conducted the integrated defect daily triage call including the distribution of meeting materials.
  • Reported the defects to the technical team manager and followed up with them and reassigned the defects to the team for re-testing.
  • Conducts release readiness reviews, milestone reviews, and business go or no-go reviews.
  • Produces deployment and implementation plans, weekly release reporting, and communicates release details and schedules to business stakeholders as required.
  • Ensure identified bugs has corresponding action plan to address, and ensures completeness, accuracy.
  • Ensures all key stakeholders are aware of any changes, reason for change, risks and mitigation plans, and clarity on roles and responsibilities.
  • Maintains the release schedule across key partner teams, ensures issues are raised appropriately, timely and managed through resolution.
  • Leads Go-live activities including execution of deployment plans and checklists.
  • Documentation, build and release procedures, dependencies, notification lists.
  • Manages inventory of training, and other process-related materials to support release readiness and change management activities.
  • Manage post-implementation review process and identify results that did not meet the plan.
  • Define action items to resolve outstanding issues, identify best practices and lessons learned for future releases.
  • Drives continuous improvement in the release process. Supported the multiple workstreams meetings and the defect life cycle time for defect resolution.
  • Developed processes, and documentation that improve operational efficiency for cross functional teams.
  • Created functional specs, user stories and breakdown tasks.
  • Provide necessary training, support and guidance to other technical support team members which including content management system.

Environment: SAP ECC 6.0, SAP SD (OTC), IMM, SAP BW on HANA, SAP SCM, SAP CRM, SAP MDG, HP Quality Center, HP Service Manager (HPSM), Hybris, Quality Center tool (Defect, Reporting and Metrics), Agile Software development methodologies (SCRUM).

Confidential, Bellevue, WA

Project Manager/ Triage Release Manager

Responsibilities:

  • Coaching and mentoring teams in effective adoption and use of agile principles and practices.
  • Responsible for complete defect cycle management process within ATG Ecommerce system and ensure make sure that the appropriate hands offs and coordination between program, executive members, project teams and various cross functional team.
  • Establish defect resolution metrics and report out to quantify progress while highlighting potential areas for improvement and risk mitigation.
  • Coordinate and manage project Change Requests and communicate effectively to keep business, IT and project personnel up to date.
  • Report team progress by burn-up, burn-down charts, dashboards, velocity reporting and sprint and release progress.
  • Manage the prioritization of defects (High, medium and Low) and queue workload for defect teams including identification of resource constraints.
  • Conducted the integrated defect triage call including the distribution of meeting materials (Action items and minutes).
  • Participated in review meetings to offer recommendations and promote best practices.
  • Weekly defect trend Report packet is assembled and distributed to the executive team.
  • Supported the reduction in the defect life cycle time for defect resolution.
  • Worked on Maintenance tickets for Monthly releases and Weekly Releases.
  • Provide Software Developer support and training in the use of product ATG API’s and repositories (JAVA).
  • Act as an escalation point for system engineering teams who maintain the production servers, Risk Management and deployments.
  • Coordinate with the Business clients during the UAT and work closely with the technical team for resolving post UAT issues. Provide post rollout support.
  • Responsible for overall delivery of the engagement of quality management and process.
  • Developed processes, and documentation Confidential hat improve operational efficiency for cross functional teams.
  • Created functional specs, user stories and breakdown tasks.
  • Based on project backlog tickets and rank the requirements for release bucket (Maintenance Release).
  • Meeting with multiple project teams to set up release meetings.
  • Created business requirements and other project support documentation.
  • Worked on project schedules by providing accurate estimates of effort required for testers, analyst and development deliverables.
  • Providing updates on project progress to team members, project management and project personnel, and by escalating issues that might affect project success to management.
  • Provide necessary training, support and guidance to other technical support team members which including content management system.
  • Leverage team member knowledge in analyzing and troubleshooting low to medium complexity system issues to drive resolution and determine root cause.
  • Supported to write, edit and publish content and content type definitions for new cell phones and plans.
  • Provide on call and after hours support as required for production releases.

Environment: ATG 10, ENDECA, JAVA, ATG Upgrade, Java Script, HTML, UAT, CSS,JSP, Oracle 11, Adobe Experience Manager (CQ), Quality Center tool (Defect, Reporting and Metrics), Web Content Management System (WCMS) QTP, Selenium, Content Administration, Agile Software development methodologies (SCRUM).

Confidential, Bellevue, WA

BI Program Manager

Responsibilities:

  • Responsible for coordinating X-Box business group.
  • Responsible for Defect triage for various data feed defects.
  • Coordinate and manage project Change Requests. Communicate effectively to keep business, IT and project personnel up to date.
  • Wrote complex SQL queries to generate the Data set to the Financial Analyst and Business group owners.
  • Extensive used SQL to investigate various financial reporting issues.
  • Supported Cube reporting for various financial reports.
  • Coaching and mentoring teams in effective adoption and use of agile principles and practices.
  • Worked on financial business requirements gathering and worked on the schedules.
  • Communicate the progress of service tickets to the Financial Operation team.
  • Worked on project backlog and rank the requirements for release bucket.
  • Assisted in working with project level stakeholders to prioritize project backlog and coordinate sprint release priorities.
  • Worked in agile methodologies and multiple product and service from buy flow to shipping cycles.
  • Worked on Business Requirement Documents (BRD) and translation to functional specifications document (FRD).
  • Tracking Functional requirements for traceability matrices.
  • Involved created the database design for new projects/Module.
  • Report team progress by burn-up, burn-down charts, dashboards, velocity reporting and sprint and release progress.
  • Organize, facilitate & lead showcase, retrospective, sprint and release planning sessions.
  • Provide necessary training, support and guidance to other technical support team members.
  • Leverage team member knowledge in analyzing and troubleshooting low to medium complexity system issues to drive resolution and determine root cause
  • Assist in definition, design, and management of Enterprise Architecture components and low-level technical Architecture design documents.

Environment: SQL server 2008, SSMS, XBOX Reporting, SharePoint, Confidential, .NET, MS Tokens, OneNote, SSRS, Cloud (Azure), MS Points, Bugger, SAP GUI 7.3 for Windows, MS Excel, Cube Reporting, BCP, MS Sales, XML, Share Point, Content Administration, Agile Software development methodologies (SCRUM), MS Visio, Confidential .

Confidential, Bothell, WA

Technical Project Manager/ Release triage Manager

Responsibilities:

  • Responsible for Catalog Daily production tickets (Data changes, Analysis and Trouble shooting) and Short Interval Projects.
  • Delivered Wireframes and comps for multiple projects.
  • Coaching and mentoring teams in effective adoption and use of agile principles and practices.
  • Assisted in driving business requirements gathering the user requirements and translation of those requirements into a project backlog.
  • Assisted in working with project level stakeholders to prioritize project backlog and coordinate sprint release priorities.
  • Worked in agile methodologies and multiple product and service from buy flow to shipping cycles.
  • Responsible to design new web pages using Tiles, HTML and JavaScript.
  • Understanding of GSM/UMTS networks and device technical feature sets to configure by launching a device through ATG.
  • Responsible to interfacing various other teams (CMS, CXT, Release management, and Database).
  • Extensively used web services using SOAP and XML to customize ATG.
  • Facilitated User Acceptance and make sure that End to End systems tests are appropriately detailed and test success is clearly understood.
  • Managed User Acceptance Testing (UAT) and communicates formal acceptance of each sprint releases.
  • Worked with ecommerce online product catalogs and web content management systems (CMS).
  • Responsible for sustaining support plans and schedules in sprints fashion.
  • Coordinate and manage project Change Requests. Communicate effectively to keep business, IT and project personnel up to date.
  • Responsible to interface various other teams (CMS, CXT, Release management, and Database).

Environment: Oracle 10g, ATG 9.3, ATG Catalog, HTML, UNIX, Java, CSS, Quality Center tool (Defect, Reporting and Metrics), JavaScript, ATG Web merchandising, ATG Repository, Retail Systems, SharePoint, Web Services, XML, WSDL, Content Administration, Agile Software development methodologies (SCRUM),ATG Ecommerce, MS Visio, Confluence, Clarity, Sox compliance, TOAD, Eclipse, Confluence, JSP 1.2, Java 5 and Windows XP.

Project# 5: Value Chain Data/ 787 PRAS

Company: Confidential Ltd, Seattle, WA

Designation: BI Production support Manager/Functional Analyst

  • Responsible for complete defect cycle management process within Khalix system and ensure make sure that the appropriate hands offs and coordination between program, executive members, project teams and various external providers.
  • Balances resources, schedules and financial factors and give management report.
  • Establish defect resolution metrics and report out to quantify progress while highlighting potential areas for improvement.
  • Manage the prioritization of defects (High, medium and Low) and queue workload for defect teams including identification of resource constraints.
  • Conducted the integrated defect triage call including the distribution of meeting materials (Action items and minutes).
  • Participated in review meetings to offer recommendations and promote best practices.
  • Weekly defect trend Report packet is assembled and distributed to the executive team.
  • Supported the reduction in the cycle time for defect resolution.
  • Responsible for ensuring that all the deliverables delivered to meet customer requirements.
  • Responsible for developing and monitoring production support/sustaining support plans and schedules.
  • Develops and executes project communication plans. Leads activities to identify project risks and develop mitigation plans.
  • Worked on Business Requirement Documents (BRD) and translation to functional specifications document (FRD).
  • Responsible for the in corporation of quality management systems, Change management, and Document Management.
  • Conducted a series of workshops to ensure the Macro scope documentation standard.
  • Extensively used ad hoc query in SQL for data analysis.
  • Documented business process and reporting requirement.
  • Involved JIRA upgrades and other hardware upgrades.
  • Communicate effectively with Executives, and Confidential the user level.
  • Schedule and participate in annual QA Audits and SOX Audits.
  • Providing Monthly Peer Review and ODALM Metrics to the management.
  • Experienced in managing production problem change request process to support Sox requirements.
  • Interfaced with various project teams to accomplish the production work.
  • Supported company audit to adhere Macroscope and Confidential .
  • Worked on Confidential compliance support for Level 3.

Environment: Teradata, Data Stage,SharePoint, Quality Center tool (Defect, Reporting and Metrics) TOAD, SQL, UNIX, Share Point (VTR), .NET, JavaScript, HTML, CSS, Clear Quest, Khalix Systems, MS SQL, MS Access, MET, Cognos, Share Point (VTR), .NET, Javascript, HTML, CSS, Data Stage, Business Intelligence (BI), Web services, Clear Quest, Load Runner, FMS, CABS, and Windows XP.

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