SUMMARY:

• More than 15 years of overall experience in executing various roles which includes Quality Assurance, Business Analyst, Analytical Support, Customer Operations, Executive Administration
• More than 5 years of successful experience in supporting Vendors, Merchants & Inventory analysts with recognized strengths in System Analysis, Functional Testing, problem - solving and trouble-shooting, planning/implementing proactive processes and Training and Mentoring associates and customers.
• Experience includes but no limited to API Testing, Integration Testing, Regression Testing, End to End Testing, Smoke and Sanity Testing, Compatibility Testing of Web Based Applications.
• Experience in writing & executing automated regression testing scripts in Selenium WebDriver
• Working knowledge of RDBMS and SQL, tools like Squirrell on DB2, Oracle, SoapUI, MongoDB, Putty and SAP SCM
• Working experience of Test Management tools such as JIRA, SPIRA, etc.
• Exposure to various industries including, Retail and Supply Chain, Information technology, Telecommunications
• Experience in working with multisite (offshore and offsite) development and QA Teams as QA Lead
• Hardworking, Proactive attitude, detail oriented & team player ability to work on multiple projects simultaneously & assist in all areas to meet strict deadlines.
• Strong written and communication skills with Quick study and adaptable to new challenges;
• Ability to train, motivate and supervise Vendors, Merchants, Co-workers .
• Strengths include Responsive, Innovative solutions, Hardworking; Detail Oriented, Analytical, Efficient and Highly Organized Individual with flair for Automation repetitive tasks, proactively suggesting Improvements.
• Excellent working knowledge using Windows based productivity tools - PowerPoint, Excel, Word, and MS Outlook.

PROFESSIONAL EXPERIENCE:

Quality Analyst / Testing

Confidential, Hoffman Estates, IL

Job Responsibilities:

• Understand business requirements and create documentation for projects assigned, including user stories, test cases, test plans.
• Responsibilities include, but are not limited to, participation and advising during requirements and design project phases.
• Attends all project meetings and disseminates the information to other QA team members
• Assists, reviews, provides feedback to QA deliverables created by the offshore team
• Create test cases that are comprehensive (full end to end process), accurate, and fulfill the scenario.
• Work with business representatives to ensure the test cases reflect business rules and processes.
• Revise test cases as necessary based on project team feedback.
• Perform functional end to end testing, batch processing and Regression testing.
• Log Defects in JIRA, using “SnagIt”
• Defect Monitoring - review daily reported by me to ensure that no defects are in a “pending clarification” status - if they are, provide more detail or answer questions regarding the defect
• Defect Retesting - recreate testing situations to confirm that the defect has been remediated (reopen or close defects in JIRA)
• Execute system release testing in DEV, QA, and PROD environments in all supported browsers.
• Other duties include: run validation test scripts as assigned, assist with preparing and updating validation documentation including specifications, defects, etc.
• Support UAT clients with test data setup and execution when needed.
• Modify/create Qualification Plan, Protocols, Test Plans, Risk Assessments, Reports, Trace Matrix commensurate with project complexity
• Create and publish testing dashboard on a weekly basis for portfolio of projects as well as during project closure, with recommendations for improvements.

User Acceptance Testing and Application Support

Confidential, Hoffman Estates, IL

Responsibilities:

• As an IMA Help Desk Specialist, responsible for the Merchant, Inventory analyst, IMS and Vendor user support of the web-based Item Maintenance Application tool. Very good with the spreadsheet upload process and was part of the restructuring process of the mass change spreadsheets in IMA.
• Provide on-line, telephone and training sessions for existing and new enhancements of the application tool for both internal and external users
• Create documentation and training materials for internal and external IMA users.
• Accountabilities include accurate use of IMA tool, data integrity, and completeness of data by users.
• Research and resolve errors to move items through the system.
• Support the creation and maintenance of data into CORE through the IMA/CORE Bridge tables (Sears) and into AIM (Kmart).
• Participate in the IT calls on a need be basis, research and log issues in open Share tickets.
• Worked as a key liaison for the TGI team for IMA/Core item set up issues.
• Work the IMA help emails along with any additional emails send directly by associates /vendors.
• Querying DB2 databases to check if the items are in Open item database before adding them to the recycle file for the conversion of items from Core to IMA.
• Performed user Acceptance Testing for IMA new functionality and enhancements. Responsibilities included creating test scripts and test scenarios, executing and reporting defects. Also, have participated in the requirements development of these enhancements with our IT team.
• Communicate UAT test results and issues with QA/offshore team.
• Resolve issues working with Offshore team
• Responsible for working and cleaning up the ISS task list.
• Also, certified in Cost Model support system and resolve CMA issues coming to the cost model support box.
• Active part of the Data sync process where vendors are required to transmit their items to IMA application through the Catalogue. Responsibilities include updating the 1sync and GXS spreadsheets with the Vendor Good news letters, setting up vendors in ECAT application &, 1sync website and setting up vendor user ID’s in LDAP and granting them IMA access. Analyzing the issues regarding why the UPC’s do not get transmitted to IMA which includes accessing GXS website and manually pushing the UPC’s to IMA. Also, working with the IT team in reading the CIC messages send to the vendor and analyzing the issues with the data send over to IMA.
• Working the Sears vendor communications mailbox and setting up vendors for Full and SBP workbench access.
• Currently also working the defects submitted by the DC’s on the Barcode Compliance Application.

Customer Operations Specialist

Confidential, Arlington Heights, IL

Responsibilities:

• Help Desk Support for Managed Care Business accounts through telephone contact, entering service requests through multiple ticketing systems like Service Center Client and ESS to ensure that contractual service level agreements are met.
• Provide central point of contact for customer telephone systems and/or voice mail systems, including: move, add, and change requests, repair calls, feature functionality questions, complaints and escalations.
• Open, dispatch, and maintain ticket status in multiple ticketing systems to ensure that requests are closed /completed within time frames specified in customer’s contract.
• Worked on a ESS ICE Interface project on the side as a tester, doing new functionality testing.
• Assist in the training of new customer service specialists.
• Prepare Root Cause Analysis report for Repair tickets or Mac orders which are not completed in the scheduled time.
• Generate reports on Business Objects.

Credit Collections Specialist/HR Assistant

Confidential, Oakbrook, IL

Responsibilities:

• Credit collection responsibility which includes communicating with the AP dept of the clients & assuring the timely payment of invoices & meeting the collections targets set by the management each month.
• Placed collection calls to customers and performed related follow up activities such as reconciliation, credit adjustments, bad debt write-offs, refunds, customer notification and other transactions or reports according to standard company policies and procedures.
• Prepares standard credit and collection reports and a daily, weekly, bi-weekly and monthly basis
• Assist in invoice processing by recording the timesheets accurately in the timesheet data daily & organizing the timesheets according to the invoices & faxing them to the clients.
• Preparing shipping instructions & also sorting & distributing mail (internal, FedEx etc.)
• Maintaining office inventory & ordering them as required.
• Reconciling operating cash accounts.
• Sorting the expenses of the VP & preparing the expense reports.
• General office management including, scanning, copying, & assisting the other departments with their projects.
• Assisting the sales team in market research and data collection.
• Assist with Employee Green Card processing.

Accounts Payable and Receivables / Career Counselor

Confidential

Responsibilities:

• Managing general office administration.
• Counseling students on computer software course available and assist with job placement services.
• Account Receivable and Accounts Payable
• Issues Resolution and provide on call support.
• Preparing monthly & yearly collections report.
• Maintaining and Analyzing Student information