SUMMARY:

• Program Test Management professional with over 20 years of experience in strategic technology programs spanning Financial (Digital Platforms, Private Banking, Commercial and Retail Banking), Secondary mortgage, Product Development, Digitalization of Platforms, Retail and Healthcare
• Significant experience in key facets of Program Test Management encompassing
• Governance (Program Working & Steering Committees, Milestone tracking, Metrics & KPI’s, Scorecards & Dashboards)
• Building Test center of Excellence from Ground Zero
• Evaluating Tools ( Environments, Automation, Performance and Security testing)
• Building UAT Program Management Office for Large Business Initiatives
• Process Improvements
• Led and mentored teams and vendors across multiple geographies (US, Singapore & India), program managed end to end projects, provided thought leadership on areas such as Business Process Management, Transaction Life Cycle Management, and Process Consulting.

TECHNICAL SKILLS:

Operating Systems: Windows 95/98, Windows NT4, Windows 2000, UNIX and Mac

RDBMS: MS SQL Server, Oracle, MS - Access, Sybase.

Application Servers: IIS 4.0, WEBLOGIC5.1/6.1, J2EE 1.3.1

Testing Tools: HP Quality Center, Test Complete, Application Center Test, Silk Test, Silk Performer, Test Director, Quick Test Professional, Blazemeter, JMeter, TESCO, ITKO Lisa, SOASTA and Load runner Schedule Management Autosys 3.5 and 4.5, Data Synapse, TWS

Middleware: MQ Series, CA Lisa, Green Hat

Project Management tools: MS-Project, MS-Office Suite

PROFESSIONAL EXPERIENCE:

Confidential

QA Delivery Manager

• Implemented Testing Standard operating process for Waterfall and Agile projects
• Bringing Innovation and efficiency by improving the automation coverage, Test design automation, Service Virtualization to mock the services and bringing Shift left in Testing
• Defined Dev-ops strategy focusing on Continuous testing API Automation from GUI based Automation and re-skilling the consultants to Selenium (Java) and Cucumber(Gherkin)
• Implemented SOA Automation strategy by implementing the SOA automation framework built on UFT
• Evaluated the ETL testing tools and have selected Informatica for all ETL and data projects
• Built the Test data engineering team from scratch focusing on Data Creation/Manipulation, Recurring Data Generation Processes and Data Related Tools
• Run the Monthly Evangelism on Automation and TDM tools ( Recommended all project teams to leverage the tools built by automation and test data management team
• Successfully met the defined KPI goals of Managed Testing Service for 2 year of Managed Testing Service
• Responsible for the management of the client executive relationship as it pertains to technology-enabled solutions, ensuring a clear understanding of offerings, programs and commitments
• Manage the Bi-Weekly Steering committee meetings with all Development directors for 7 LOB
• Successful transitioning into Managed Testing Services from Staffing Model
• Bring recognized professionals from the IT industry and hold seminars about topics that are trending and relevant to Confidential
• Build the Test maturity Plan focusing on testing maturity across the Portfolio’s. The assessment gave indicators for the improvement s areas that need to be addressed to reach 100 % mature Test Organization
• Understanding Technology and act as bridge between business and IT Team
• Present project status and budget/resource needs to business users in the weekly status meetings
• Take ownership of end to end project delivery
• Provide technical leadership and expertise within the field of Quality Assurance and Testing.
• Accountable for the test automation projects, mentor, and provide leadership to the QA automation developers and Test managers
• Accountable for the test data management projects, mentor, and provide leadership to the test data developers and Test managers
• Accountable for the Functional testing projects, mentor, and provide leadership to the functional testers and Test managers
• Build the QA Vision and implement continuous QA improvements including usage of appropriate testing tools, test techniques, test automation and Test data management.

Confidential

Program Manager / Engagement Manager

• Built the Test Framework focusing on Process, Governance, Tools and People
• Built the Quality Governance Model
• Weekly, Bi-Weekly, Monthly and Quarterly metrics with Senior Stakeholders (Project Manager, Program Manager, Directors and Vice presidents)
• Have Monthly Customer Feedback and Satisfaction with Project Manager
• Manage the Quarterly delivery review meeting with Directors and Vice president who manage the line of business
• Build the On-Demand Test Environment using AWS (Amazon Web services)
• ITKO LISA: Service Automation testing and Service Virtualization
• QTP: Built the Hybrid Automation Framework using QTP
• Quality Center/JIRA/RALLY: Test Tracking, Defect Management & Reporting
• JENKINS: Continuous integration with LISA
• HP LoadRunner/JMETER/LISA/SOASTA: Performance Testing
• Evaluated and Implemented Perfecto Mobile for Mobile Automation
• Evaluated and implemented the Delphix for efficient Test data
• Resource coaching
• Resource forecasting
• Project stakeholder communication management

Confidential

Program Test Manager (Vice President)

• Implementation, management and control of the Test Framework and SDLC Testing Milestones/Deliverables
• Defining and implementing the Test Strategy, Test Plan and Test Approach
• Overall End to End Program Test Management (SIT/UAT/P&V/FNR/P&S)
• Overall Test Vendor Management for the program
• Overall Test Budget/Forecasting
• Stakeholder Management (Program/Business/Vendor)
• Responsible for Decision making on testing release scope approach/Entry/Exit/Suspension Criteria
• Decision making on testing prioritization
• Governance over ST Exit criteria/SIT exit criteria (proof of evidence)
• Define UAT Test Approach
• Define Communication protocol during testing phases
• UAT Coordination with Business (Business Verification Testing)
• Responsible for go and No Go and sign off

Confidential

QA Manager

• Implemented the QA framework in the bank
• Performing the Test Program Management and leading the large transformation projects on Core Banking and payment Platform
• Responsible for Core Banking, Payment Platform, Treasury and Private Banking Applications testing
• Defining and communicating test activities across the project, test strategies (including scope of test coverage & resource requirement), Phase test strategies, Phase test plans, Test environment strategies (i.e. internal Release & Configuration Management), Test resource requirement (i.e. specifying required test roles & responsibilities), Test schedule, Test Tools, Definition and communication of required test processes across the project. Defect management, Issue prioritization & resolution, third party communication and engagement, Inter-departmental interface, Supervision of test activities for dependant, related, and/ or interfacing.

Confidential

QA Manager

• Leading a Global team to establish Test Practice for Customer Portals, Marketplace Portals, Business Intelligence {Oracle Obiee}, Middleware Services and Oracle Applications
• Setting and Building up the QA Center of Excellence for Equinix Offshore Global development center based in Singapore and also people based with the Vendor
• Defined the Testing Process for Agile and Iteration process
• Defined Middleware Testing strategy for Web Services
• Direct interaction with Senior Business and IT Management based in US
• Manage a distributed QA team and in charge of resource planning, project delivery, and quality risk management
• Delivered more than 40 projects a year via bi-weekly or monthly release cycle
• Managed E-Business Suite implementation Quote-To-Cash Cycle for US & UK Customers internally in Equnix
• Managed the Salesforce.com Integration with Oracle E-Business Suite.
• Managed the Switch and Data Integration for IB, Service Contracts and AR, Equinic purchased Switch and data where they were using the Great Plains.